Rx-IT

What Rx-IT does

Rx-IT is a privately held Managed Service Provider founded in 1999 and headquartered in Leesburg, Virginia, with service locations across Northern and Central Virginia, the Washington DC metro, suburban Maryland, Baltimore, and Boston. The company's core product is a subscription-based managed IT services platform that combines 24/7 US-based help desk support, remote monitoring and management, server and network support, and a guaranteed one-hour response time under a flat-rate monthly pricing model. Surrounding the managed services core are integrated modules covering cybersecurity, business continuity and disaster recovery, VoIP, cloud migration and management, email and spam protection, and data backup using Datto's 3-2-1-1 strategy. The technology stack is built on partner platforms rather than proprietary IP: Rx-IT operates as a Microsoft Partner (Microsoft 365, Entra ID, Intune, SharePoint, Autopilot, Azure Virtual Desktop, Copilot), an AWS partner, and a Google Workspace partner, supplemented by Cisco, Cisco Meraki, WatchGuard, Dell, and Unify relationships. The go-to-market is sales-led and consultative, with quote requests, phone outreach, scheduled Outlook-based consultations, and SEO-targeted location pages for each service city. The primary customer segment is small and medium-sized businesses in the Mid-Atlantic region, with secondary use-case segments for remote/flexible work teams and 100% cloud organizations. Revenue mechanics are recurring monthly subscriptions with no disclosed pricing tiers or per-seat rates; the firm explicitly positions against both budget and premium MSP alternatives. Leadership comprises six named individuals spanning CEO (Bill Whelden), CTO (Andrew Sharicz), VP Operations, and operational roles; the company is a member of The 20 Elite network of MSPs.

Name

Rx-IT

Legal name

Rx-IT

Website

https://rx-it.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Rx-IT is a privately held managed service provider founded in 1999, delivering subscription-based managed IT, cybersecurity, cloud, VoIP, and backup services to small and medium-sized businesses across the Mid-Atlantic and Boston.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud migration
• Business continuity
• VoIP services

Headquarters

HQ city

Springfield

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services Subscription: Monthly subscription-based managed IT services with flat-rate pricing covering all-inclusive support including labor, monitoring, maintenance, and protection of computer systems. Clients receive predictable monthly fees for comprehensive IT management.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Rx-IT is a Managed Service Provider that optimizes, maintains, and protects computer systems for small and medium-sized businesses through 24/7 US-based support, guaranteed 1-hour response times, and flat-rate monthly pricing. Its core managed IT services are complemented by cybersecurity, business continuity, VoIP, cloud (Microsoft 365, Azure, AWS, Google Workspace), data backup and recovery, help desk, server support, and email/spam protection services.

Product overview

Rx-IT is a Managed Service Provider (MSP) offering a unified managed IT services platform primarily targeting small and medium-sized businesses in Washington DC, NOVA, and Suburban MD areas. The core offering is Managed IT Services supplemented by multiple integrated modules including Cybersecurity Services, Business Continuity, VoIP Services, Cloud Services, Data Backup and Recovery (using Datto), Help Desk Services, Server Support, and Email/Spam Protection. The company also provides specialized Microsoft 365 Management services covering Entra ID, Intune, SharePoint, Windows Autopilot, and Azure Virtual Desktop integration. Additional offerings include AWS and Google Workspace management, AI Training & Security awareness programs, and Cybersecurity for Single Users and Small Offices as an entry-level product. All services are delivered with 24/7 US-based support, guaranteed 1-hour response times, and predictable flat-rate monthly pricing.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive outsourced IT management that optimizes, maintains, and protects computer systems for small and medium-sized businesses, including 24/7 US-based support and predictable monthly fees.
• Cybersecurity Services Full suite of cybersecurity offerings including continuous training, threat monitoring, vulnerability assessments, and defense against cyber threats for small and medium businesses.
• Business Continuity Disaster recovery planning and business continuity solutions designed to minimize downtime and ensure rapid recovery from disruptive events for SMB clients.
• VoIP Services Voice over IP phone system implementation and management providing modern business communications including instant messaging, video calls, and unified communications.
• Cloud Services Cloud migration, management, and optimization services for Microsoft Cloud services and line-of-business applications, supporting flexible work teams and 100% cloud organizations.
• Data Backup and Recovery Backup and disaster recovery solutions using Datto software, implementing the 3-2-1-1 backup strategy for protection against data loss and ransomware.
• Help Desk Services Technical support desk providing responsive assistance for computer and IT support questions with a guaranteed 1-hour response time and 24/7 US-based support.
• Server Support End-to-end server management including monitoring, maintenance, and optimization of physical and virtual server infrastructure for SMB clients.
• Email and Spam Protection Email security solutions protecting businesses against phishing, business email compromise, and spam threats.
• Microsoft 365 Management Managed services for Microsoft 365 including configuration, security monitoring, compliance management, and optimization across Teams, SharePoint, Entra ID, Intune, and Azure Virtual Desktop.
• Modern Phone Systems Modern phone system implementation and management services for SMBs, complementing the VoIP service offering with advanced telephony features.
• Amazon Web Services (AWS) Management AWS cloud infrastructure deployment, migration, and management services, including Azure Virtual Desktop environments running on AWS-compatible architectures.
• Google Workspace Management Google Workspace setup, migration, and ongoing management services including Gmail, Google Docs, and collaboration tools for business clients.
• AI Training & Security Training services focused on AI tools and security awareness for business teams, including Microsoft 365 Copilot enablement and security best practices.
• Comprehensive and Continuous Cybersecurity Training Employee cybersecurity awareness training programs designed to prevent phishing attacks and reduce human error-related breaches for SMB clients.
• Cybersecurity for Single Users and Small Offices Entry-level cybersecurity protection specifically designed for individual users and small office environments.

Quantifiable outcome

• Guaranteed 1 hour response time to IT support requests
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability4 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Partner status with expertise in Microsoft 365, Azure services, and related Microsoft technologies. Provides configuration, customization, and ongoing management of Microsoft 365 environments for clients.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS partner offering cloud services and migration support for businesses transitioning to or operating in AWS cloud environments.
• Google WorkspacecoreTechnology or IntegrationPartner for Google Workspace implementation and management services for business clients.
• The 20 ElitecoreStrategic or Co-development PartnerProud member of The 20 Elite network of MSPs, providing access to collective resources, best practices, and nationwide support capabilities through a network of top-tier IT experts.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Netstar: Netstar is an IT managed services provider for SMBs — same business model and customer segment as Rx-IT, but operating in the UK market rather than the U.S. Mid-Atlantic.

Others

• ConnectWise: ConnectWise is the dominant MSP software platform (PSA/RMM) used by managed service providers including Rx-IT — an enabling technology provider rather than direct competitor, but a strategic dependency for the broader MSP ecosystem.
• Kaseya: Kaseya provides the RMM and IT management platforms (including Datto BCDR, which Rx-IT uses) that underpin many MSPs. It is an infrastructure/ecosystem player rather than a direct competitor to Rx-IT's services.
• Pax8: Pax8 is a cloud distribution marketplace for MSPs that channels Microsoft, AWS, and Google Workspace offerings to providers like Rx-IT — an enabling partner that simultaneously supports Rx-IT's GTM and competes for end-customer relationships in adjacent segments.

Direct peers

• Compass IT Support: Compass IT Support is a regional managed IT services provider serving SMBs with flat-rate managed services, help desk, and cloud support — closely mirroring Rx-IT's GTM motion and pricing model.
• TekStream Solutions: TekStream is a managed IT and cloud services provider focused on SMB clients, with comparable offerings around managed services, cloud migration, and Microsoft 365 support.
• Coretelligent: Coretelligent provides managed IT, cybersecurity, and cloud services to SMB and mid-market organizations with a regional East Coast presence, offering a similar mix of managed services and Microsoft-centric stack.
• Ntiva: Ntiva is a managed IT services provider serving SMB and mid-market clients with flat-rate managed services, cybersecurity, and cloud support — directly comparable to Rx-IT's core offering and target customer profile.
• ProCircular: ProCircular delivers managed IT and cybersecurity services to SMBs across the U.S., with a comparable mix of flat-rate managed services, cybersecurity training, and Microsoft-centric delivery.

Broad incumbents

• TPx Communications: TPx is a larger managed services and communications provider offering managed IT, VoIP, and UCaaS to SMBs nationally — overlapping with Rx-IT's VoIP and managed IT lines but at substantially greater scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/rxpc
• Facebookfacebook.com/RxITtech
• LinkedInlinkedin.com/company/rx-it-technology-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rx-IT