What Miller Mendel does

Miller Mendel, Inc. (MMI), founded in 2011 and headquartered in Seattle, Washington, develops and markets eSOPH (electronic Statement of Personal History), a web-based pre-employment background investigation software system designed exclusively for public safety agencies. The platform digitizes and automates the background investigation workflow for law enforcement, sheriff's offices, corrections departments, probation agencies, and tribal police departments at the city, county, state, and federal levels, replacing paper-based processes with electronic questionnaires, document management, automated workflows, and supervisor review chains. The system is hosted on AWS GovCloud with FIPS 140-2 validated encryption and is the only known public safety background investigation platform fully compatible with mobile devices, with additional integrations including one-click credit reporting through Experian, social media screening through Fama Technologies, automated Smart Fax record checks, National Decertification Index access, and California POST compliance modules.

The company operates a direct enterprise sales model targeting government agencies through consultative demos and formal procurement processes including competitive RFP/bid awards. Revenue is generated through annual or multi-year subscription licensing of the eSOPH platform with optional add-on features priced separately. Miller Mendel is SOC 2 Type II certified (maintained continuously since November 2023), holds two U.S. patents (Nos. 9070098 and 10043188), and has processed over 370,000 pre-employment investigations across 300+ law enforcement agency customers. The company employed 1-10 people and was acquired by NEOGOV in April 2026, becoming a wholly-owned subsidiary within NEOGOV's public sector workforce management portfolio.

Name

Miller Mendel

Legal name

Miller Mendel, Inc.

Website

https://millermendel.com

Company type

Private

Founded year

2011

Operating status

Acquired

Headcount range

11–50 employees

Short description

Miller Mendel develops eSOPH, a web-based pre-employment background investigation software system used by 300+ U.S. law enforcement, sheriff, corrections, and tribal police agencies to digitize and automate public safety hiring workflows, acquired by NEOGOV in April 2026.

Ownership category

akta.pro rank

Product category

Public Safety Background Investigation Software

NAICS

Investigation and Personal Background Check Services (561611)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Pre-Employment Background Checks & Screening (BPAKAEAA)

akta.pro secondary industry

Continuous Monitoring & Post-Hire Screening (BPACALAJ)

Keywords

• Background investigation software
• Public safety software
• Pre-employment screening
• Law enforcement software
• ESOPH platform

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Software Licensing: Annual or multi-year software license agreements for eSOPH access. Government agencies execute 12-month or multi-year license agreements (e.g., Vancouver Police Department executed 12-month license agreement). Pricing appears quote-based and varies by agency size and features selected.
2. Optional Feature Add-ons: Additional revenue from optional features including social media screening, credit reporting, smart fax capabilities, and California POST module integration. These are add-on services that agencies can subscribe to alongside core platform access.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Miller Mendel develops and sells eSOPH (electronic Statement of Personal History), a web-based pre-employment background investigation software system designed specifically for public safety agencies. The platform enables law enforcement, sheriff, corrections, probation, and other public safety agencies to collect applicant data, conduct and review background investigations, and approve hires electronically. Optional add-on integrations include social media screening (Fama Technologies), credit reporting (Experian), Smart Fax, and a California POST compliance module.

Product overview

Miller Mendel offers a single unified product: eSOPH, a web-based pre-employment background investigation software system designed specifically for public safety agencies. The system enables law enforcement, sheriff, corrections, probation, and other public safety agencies to collect applicant information, manage background investigations, and streamline the hiring process. It is the only known public safety background investigation software fully compatible with mobile devices. The company operates primarily through its flagship eSOPH platform with optional add-on features including social media screening, credit reporting, smart fax, and SMS text messaging services.

Differentiator

Problem solved

Functional benefit

Products and services

• eSOPH (electronic Statement of Personal History) Web-based pre-employment background investigation software system designed specifically for public safety agencies. Enables law enforcement, sheriff's, corrections, probation, and other public safety agencies to collect applicant information, conduct and review background investigations, and manage the hiring workflow electronically. Includes electronic questionnaires, document management, automated review and approval workflows, and cross-agency applicant data networking. The only known public safety background investigation software system fully compatible with mobile devices.

Quantifiable outcome

• 30-60% reduction in time per background investigation
• +4 more outcomes

Named customers15 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• ExperiancoreTechnology or IntegrationThrough partnership with Experian, Miller Mendel offers fully integrated, one-click credit report retrieval at a significantly discounted price per report. The Experian Employment Insights service provides investigators with consumer credit reports on applicants directly within the eSOPH platform.
• Fama TechnologiescoreTechnology or IntegrationThrough partnership with Fama Technologies, eSOPH offers fully integrated, one-click social media and online activity report retrieval. Fama social media screening reports are verified by a trained professional for relevance and accuracy before delivery to investigators within the eSOPH system.
• Amazon Web Services (AWS GovCloud)coreTechnology or IntegrationMMI utilizes Amazon Web Services GovCloud for hosting needs related to the eSOPH system, providing secure, compliant infrastructure meeting government data requirements.
• FBI CJIS Security Policy CompliancecoreTechnology or IntegrationMMI personnel with access to data covered by FBI CJIS policy have undergone criminal background checks, completed Level 4 CJIS Security Awareness Training, and signed FBI CJIS Security Addendum, ensuring compliance with federal law enforcement data security requirements.

Scale indicators8 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• HireRight: Global background screening provider for employment, including criminal, credit, and identity checks. Comparable as a direct competitor in pre-employment background screening with overlapping feature set (credit, identity, criminal history) and a much broader enterprise customer base.
• NEOGOV: Public sector workforce management (HR, payroll, talent) platform that acquired Miller Mendel in April 2026. Comparable as the parent suite in which eSOPH now sits, serving overlapping government customers with adjacent hiring and onboarding capabilities.
• First Advantage: Background screening and identity verification provider serving employers globally. Comparable as a large incumbent in pre-employment background checks with overlapping capabilities around employment verification and screening workflows.
• Sterling (First Advantage): Large-scale background screening provider offering pre-employment checks across regulated industries. Comparable as an incumbent background screening vendor with similar pre-employment workflows, though serving a broader customer base than public safety.
• Appriss Insights (Equifax Workforce Solutions): Provider of risk, compliance, and analytics for public safety and workforce, now part of Equifax. Comparable as a broader incumbent serving public safety agencies with screening, compliance, and workforce data products.

Direct peers

• Checkr: Tech-forward background screening platform serving employers with pre-employment checks. Comparable as a modern, API-driven background screening vendor targeting regulated and high-volume hiring use cases, though Checkr focuses on general commercial employers rather than public safety.
• A-Check America: Employment background screening firm offering pre-employment checks including criminal, credit, and driving records. Comparable as a direct competitor in pre-employment background screening, particularly for regulated and government-adjacent hiring.
• InformData: Background screening provider with deep public safety and government vertical focus, including pre-employment investigations for law enforcement and similar roles. Comparable as the closest vertical peer in public safety pre-employment background screening.

Emerging players

• Accurate (Mitratech TeamConnect): Background screening provider serving employers across regulated industries. Comparable as a feature-overlapping competitor in pre-employment background checks with growing enterprise and government presence.
• Yardstik: Background screening platform focused on quality, safety, and trust-based hiring, including sectors with elevated vetting requirements. Comparable as an emerging tech-forward screening vendor competing in regulated pre-employment use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Miller Mendel