What telegra GmbH does

telegra GmbH is a German privately-held provider of cloud-based call center software (CCaaS) targeting mid-market and enterprise customers. The company operates a unified browser-based platform that combines inbound and outbound telephony through an integrated ACD (Automatic Call Distribution), a browser softphone, real-time wallboards (WebCommander), and an agent interface (WebAgent), with all infrastructure hosted on ISO 27001-certified data centers in Cologne and Düsseldorf. Because telegra is also a licensed telecommunications carrier regulated by the Bundesnetzagentur, it can provision phone numbers, intelligent routing, and software as a single bundled offering — a positioning few non-carrier CCaaS vendors can match in the German market.

The product portfolio has been extended through a set of AI add-ons: a Voicebot for autonomous FAQ handling and call routing, AgentAssist for real-time agent support, and Sprachanalyse (speech analysis) for automated dialogue evaluation and quality monitoring. Additional modules include MS Teams Connect (Operator Connect integration) and dedicated inbound and outbound SKUs. Integrations with CRM and helpdesk systems are delivered via plugins and an API. Named enterprise customers span media (Ströer, Funke), automotive (Mercedes-Benz Rent, Bosch, Allane), e-commerce (Check24, CHANNEL21, real.digital), retail (Rossmann), financial services (Finanzcheck), and manufacturing (Vorwerk, GIRA), among others.

Commercially, telegra runs a sales-led go-to-market motion with inside-sales support (toll-free 0800 number, email, demo booking, free trial) targeting both KMU (SMB) and large enterprise segments. Pricing is quote-based and built from three components — setup fees, provisioning fees, and license costs — with concurrent user licensing that allows flexible monthly scaling and no per-minute platform charges. Recurring license revenue is supplemented by one-time setup, provisioning, and professional services (configuration and training). Distribution is primarily direct, complemented by a partner/reseller program. Operating geographies are concentrated in Germany within the broader DACH region, with no disclosed global footprint. No funding rounds, ownership structure, or financial figures are publicly disclosed.

Name

telegra GmbH

Legal name

telegra GmbH

Website

https://telegra.de

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

telegra GmbH is a German cloud-based call center software provider offering a browser-based CCaaS platform with integrated ACD, AI voicebot, and speech analytics, serving mid-market and enterprise customers primarily in Germany. As a licensed carrier, it bundles telephony routing, numbers, and software into one GDPR-compliant, ISO 27001-certified offering.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud call center software
• AI voicebot solutions
• Speech analytics software
• Browser-based telephony
• Contact center platform

Headquarters

HQ city

Cologne

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Software Licenses: Concurrent user licenses allowing one license to be split across multiple workstations when not used simultaneously. Flexible monthly increase or decrease of licenses.
2. Setup Fees: One-time setup costs for initial system configuration and onboarding.
3. Provisioning Fees: One-time provisioning costs for system deployment.
4. Professional Services: Includes professional initial configuration of the system according to customer specifications and training of administrators, team leaders, and agents.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

telegra GmbH sells a cloud-based, browser-accessible Callcenter Software Suite that unifies inbound and outbound telephony with Automatic Call Distribution, integrated softphone, real-time wallboards, and AI-powered Voicebot and Speech Analysis add-ons. It also operates as a licensed telecommunications carrier, bundling phone number provisioning and intelligent routing with the software. The solution is delivered as SaaS from ISO 27001-certified data centers in Cologne and Düsseldorf, sold primarily to mid-market and enterprise customers in the DACH region.

Product overview

telegra GmbH offers a unified, cloud-based Callcenter Software Suite that combines inbound and outbound telephony in a single platform. The core platform includes a browser-based ACD system with integrated softphone, WebAgent interface for agents, and WebCommander wallboard for team leaders. The portfolio extends through modular AI-powered add-ons: Voicebot (autonomous voice agent), AgentAssist (agent support), and Sprachanalyse (speech analysis). Additional modules include MS Teams Connect for Microsoft Teams integration and Carrier Service for direct phone number provisioning and routing. Organizations can also extend functionality via CRM and Helpdesk plugins and an API. All solutions are hosted on German data centers (Cologne, Düsseldorf) with ISO 27001 certification and DSGVO compliance.

Differentiator

Problem solved

Functional benefit

Brands

• Voicebot: AI-powered voice bot integrated into the call center software for automated customer interactions
• AgentAssist
• MS Teams Connect
• Carrier Service

Products and services

• Callcenter Software Suite

Named customers14 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature7 records

Partnerships

One partnership is on record.

• Microsoft TeamscoreTechnology or Integrationtelegra offers MS Teams Connect integration, allowing customers to use Microsoft Teams as a telephone system via Operator Connect. This enables both internal and external phone calls through Teams, suitable for small businesses or as an add-on to the full call center solution.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Regional players

• NFON: Munich-based cloud telephony provider (Cloudya) serving European SMBs and enterprises. Comparable to telegra as a German cloud telephony competitor, though NFON focuses more broadly on UCaaS than dedicated contact center software.
• Enreach: European unified communications and contact center provider covering DACH and broader European geographies. Comparable to telegra in offering cloud-based contact center and telephony for European mid-market customers.
• Dstny: European cloud communications and contact center provider headquartered in Belgium with strong DACH presence. Comparable to telegra in offering integrated cloud telephony and contact center solutions to European SMB and enterprise.

Direct peers

• Five9: Pure-play cloud CCaaS provider serving mid-market and enterprise customers globally. Directly comparable to telegra in offering browser-based softphones, ACD, outbound campaign management, and AI-powered automation.
• Talkdesk: Cloud-native CCaaS vendor with AI-powered automation and enterprise focus. Direct competitor to telegra in browser-based contact center software and voicebot capabilities.
• Genesys: Global leader in cloud contact center software (Genesys Cloud CX). Directly competes with telegra across enterprise CCaaS deployments, including AI-powered routing, agent assistance, and analytics — but at much larger global scale.
• NICE: NICE CXone is a leading cloud CCaaS platform with strong speech analytics, AI, and workforce engagement. Direct competitor to telegra in cloud call center software for enterprise customer service and sales operations.
• 8x8: Cloud communications provider combining UCaaS and CCaaS with global coverage. Competes with telegra in cloud contact center offerings for mid-market and enterprise, including AI and analytics capabilities.
• Content Guru: UK-based cloud CCaaS provider with strong European focus, similar to telegra's regional approach. Offers Storm cloud contact center with omnichannel routing, AI, and integrations for enterprise customer engagement.

Broad incumbents

• Cisco (Webex Contact Center): Webex Contact Center is part of Cisco's broader collaboration portfolio. Comparable to telegra as a cloud CCaaS offering, but Cisco is a broad incumbent selling across multiple UC, networking, and security categories.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/telegra
• LinkedInlinkedin.com/company/20356638

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about telegra GmbH