SupportDDS
SupportDDS provides dedicated offshore dental virtual assistants and back-office services—including RCM, IT support, marketing, and patient communication—to US dental practices and DSOs, with 1,000+ team members across campuses in Zimbabwe, Costa Rica, Zambia, and the UK.
- Company typePrivate
- Founded2018
- HeadquartersArgyle, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What SupportDDS does
SupportDDS (legally operated under ZimWorX, LLC, a Texas-incorporated LLC) is a private offshore dental-staffing provider founded by J.W. Oliver Jr. in July 2018. The company recruits, trains, and manages dedicated remote virtual assistants and back-office personnel — including RCM, IT support, accounting/finance, marketing, and patient communication functions — for US dental practices and Dental Service Organizations (DSOs). Pricing starts at $13/hour for full-time dedicated VAs, with two revenue-cycle tiers at $2,680 (RCM Core) and $2,980 (RCM Advantage) per month; all engagements are month-to-month with no long-term contracts and onboarding within five days. Customers include named enterprise DSOs such as Independence DSO, CDC Dental Management, Select Dental Management, Morrison Dental Group, Vivos, Shared Practices, Dr Dental, CDP, and Wave, with stated coverage of 100+ dental practices. HIPAA and 100% GDPR certifications apply across services, supported by a Black Talon Security partnership providing 24/7 MDR monitoring, bi-annual penetration testing, and security awareness training.
The company operates a tech-enabled delivery model: VAs are trained on dental practice-management software, work in client time zones, and sit in Class-A facilities (no work-from-home). Operational footprint spans US headquarters in Northlake, Texas, outsourcing campuses in Harare and Victoria Falls (Zimbabwe), Liberia/Guanacaste (Costa Rica, for bilingual Spanish), Lusaka (Zambia), and a sales/marketing office in the United Kingdom (April 2024). Headcount grew from 300 team members in January 2021 to 500 in January 2022 to 1,000+ by March 2023. The company is recognized on the Inc. 5000 list of America's fastest-growing private companies.
Go-to-market is sales-led with a free 30-minute discovery call as the primary conversion event, supplemented by an extensive event circuit (20+ industry conferences annually), podcasts (Do Hard Stuff, Insource Don't Outsource), downloadable guides, social, and SEO. AI/ML is not positioned as a core product capability; the only documented AI usage is in the Black Talon Security cyber-defense layer. A distinctive operating philosophy commits 51% of profits to Christian ministry partners (HTC College, Hosean International Ministries, Jay Lowder Harvest Ministries, Global Action, Radical). No external institutional investors, PE/VC funding rounds, or public-offering disclosures are present in the source data.
SupportDDS firmographics
Firmographics- Name
- SupportDDS
- Legal name
- ZimWorX, LLC
- Website
- https://supportdds.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SupportDDS provides dedicated offshore dental virtual assistants and back-office services—including RCM, IT support, marketing, and patient communication—to US dental practices and DSOs, with 1,000+ team members across campuses in Zimbabwe, Costa Rica, Zambia, and the UK.
- Ownership category
- akta.pro rank
SupportDDS industry classification
Industry- Product category
- Dental Practice Staffing Services
- NAICS
- Office Administrative Services (56111), Temporary Help Services (561320)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)
- akta.pro secondary industry
- Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where SupportDDS is headquartered
LocationHeadquarters
- HQ city
- Argyle
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
SupportDDS business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others
Revenue model
- Dental Virtual Assistant Services: Hourly billing for dedicated remote dental virtual assistants providing front office support. Pricing starts at $13/hour with full-time dedicated team members. Services include appointment confirmation, Director of First Impression, hygiene recare, patient reactivation, unscheduled treatment plans, marketing, IT support, accounting, and more.
- Revenue Cycle Management (RCM): Monthly subscription pricing for comprehensive RCM services including insurance verification, claims submission, payment processing, claims management, and patient balances. Two tiers available: RCM Core at $2,680/month and RCM Advantage at $2,980/month.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Full-time Dedicated Virtual Assistant starting at $13/hour |
| Subscription | Monthly | RCM Core - Entry-level revenue cycle management |
| Subscription | Monthly | RCM Advantage - Full-service revenue cycle management with oversight |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
SupportDDS product offering
Product offeringCore offering
SupportDDS recruits, trains, and manages dedicated offshore dental virtual assistants who integrate into dental practices and DSOs to handle front office, administrative, billing, marketing, IT, and back-office functions. Core billing is hourly (starting at $13/hour) for virtual assistants, with monthly subscription tiers for Revenue Cycle Management (RCM Core at $2,680/month and RCM Advantage at $2,980/month). All team members are HIPAA-certified, university-educated, English-speaking, and operate from Class-A facilities in Zimbabwe, Costa Rica, and Zambia.
Product overview
SupportDDS is a remote dental staff outsourcing platform providing dental practices and DSOs with dedicated, HIPAA-certified virtual team members who integrate into client operations. The core offering is Dental Virtual Assistants starting at $13/hour. The platform operates on a unified model where each team member is fully dedicated to one client and trained in dental-specific workflows. The product portfolio includes 12 specialized service modules: A/P and Payroll Support, Accounting and Finance, Appointment Confirmation, Bilingual Spanish Speaking Teams, Director of First Impression, Executive/Personal Assistant, Hygiene Recare, IT Support Teams, Marketing and Media, Reactivation of Patients, Revenue Cycle Management, and Unscheduled Treatment Plans. Revenue Cycle Management is offered in two tiers: RCM Core ($2,680/month) and RCM Advantage ($2,980/month). All services include workstation provision, English-speaking team members, and onboarding within five days or less.
Differentiator
Problem solved
Functional benefit
Products and services
- Dental Virtual Assistants Trained, full-time dedicated offshore remote team members who integrate into dental practices and DSOs to handle front office operations, administrative tasks, and back-office functions. English-speaking, university-educated, HIPAA-certified, working in the client's time zone, with full workstation/PC provided and 5-day onboarding.
- Revenue Cycle Management (RCM) Comprehensive RCM services including insurance verification, claims submission, payment processing and posting, claims management, and patient balance handling by dedicated virtual team members. Offered in two tiers: RCM Core ($2,680/month) and RCM Advantage ($2,980/month).
- A/P and Payroll Support Accounts payable and payroll processing services with team members ranging from A/P processing specialists to full-cycle payroll managers and controller-level oversight for dental practices.
- Accounting and Finance Dedicated accounting and bookkeeping teams trained to work within dental practice management software and financial systems (Xero, QuickBooks, Sage) for daily accounting, reconciliations, and financial reporting.
- Appointment Confirmation
Quantifiable outcome
- 60% average cost savings compared to in-house staffing
- +3 more outcomes
Companies that use SupportDDS
Customer profileNamed customers10 records
Segments2 records
Ideal customer profiles2 records
SupportDDS technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature4 records
SupportDDS partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Black Talon SecuritycoreBlack Talon Security provides multi-layer cyber defense including real-time vulnerability detection and autonomous remediation, 24/7 Managed Detection & Response (MDR) monitoring, mandatory cybersecurity awareness training through Black Talon Academy, simulated phishing exercises, external penetration testing twice yearly using NIST, OWASP, and MITRE ATT&CK frameworks, and annual security risk assessments. Partnership concluded that SupportDDS maintains a strong external security posture with no exploitable vulnerabilities identified.
- HTC CollegeminorChristian ministry partner supported through The51 initiative, receiving 51% of SupportDDS profits for global community development.
- Hosean International MinistriesminorChristian ministry partner supported through The51 initiative, receiving 51% of SupportDDS profits for global community development.
- Jay Lowder Harvest MinistriesminorChristian ministry partner supported through The51 initiative, receiving 51% of SupportDDS profits for global community development.
- Global ActionminorChristian ministry partner supported through The51 initiative, receiving 51% of SupportDDS profits for global community development.
- RadicalminorChristian ministry partner supported through The51 initiative, receiving 51% of SupportDDS profits for global community development.
Scale indicators5 records
Recent moves9 records
Expansion highlights6 records
SupportDDS competitors and assessment
Company assessmentDirect peers
- Pearl: Philippines-based dental virtual staffing provider offering dedicated remote assistants for front office, billing, and marketing — same vertical, same offshore dedicated-team delivery, similar price-point economics.
- eAssist Dental Solutions: US-based dental-specific BPO providing remote billing, insurance verification, and front-office support to dental practices and DSOs — directly comparable service lines, target customer, and offshore/domestic hybrid delivery model.
- Medusind: Outsourced RCM and medical/dental billing services company — overlaps directly with SupportDDS' RCM Core and RCM Advantage offerings and the dental RCM buyer.
- HR for Health: Dental-specific HR, payroll, and compliance services provider serving US practices and DSOs — overlapping admin/back-office outsourcing motion for the same dental buyer.
- Dental Revenue Group: Dental-specific RCM and billing services provider serving US practices and DSOs — direct overlap on revenue cycle management, insurance verification, and claims follow-up services.
- GoTeam: Philippines-based dedicated virtual staffing firm providing full-time remote employees to US small and mid-sized businesses including dental and healthcare — comparable offshore dedicated team model and pricing.
- Access Healthcare: Large-scale offshore healthcare BPO providing RCM, billing, and administrative services — comparable offshore delivery economics and HIPAA-compliant operations, with broader healthcare exposure but direct overlap on dental revenue cycle work.
- Time Etc: US/UK virtual assistant provider offering dedicated remote assistants to entrepreneurs and SMBs — overlapping dedicated-assistant subscription model and English-language offshore delivery.
Emerging players
- Wishup: India-based virtual assistant marketplace providing dedicated remote assistants to SMBs including healthcare practices — comparable dedicated-VA subscription model with similar target buyer profile.
Broad incumbents
- BELAY: US-based virtual staffing firm providing executive assistants, accountants, and web specialists to small businesses and nonprofits — broader portfolio but comparable dedicated-remote-staffing subscription model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
SupportDDS social profiles
Digital presenceSupportDDS compliance and trust
Trust signalCompliance3 records
SupportDDS financial estimates
Financial estimateRevenue estimate
Valuation estimate
SupportDDS leadership team
Management profileNumber of profiles
Profiles12 records
SupportDDS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SupportDDS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SupportDDS
What does SupportDDS do?
SupportDDS recruits, trains, and manages dedicated offshore dental virtual assistants who integrate into dental practices and DSOs to handle front office, administrative, billing, marketing, IT, and back-office functions. Core billing is hourly (starting at $13/hour) for virtual assistants, with monthly subscription tiers for Revenue Cycle Management (RCM Core at $2,680/month and RCM Advantage at $2,980/month). All team members are HIPAA-certified, university-educated, English-speaking, and operate from Class-A facilities in Zimbabwe, Costa Rica, and Zambia.
Is SupportDDS a public or private company?
SupportDDS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SupportDDS founded?
SupportDDS was founded in 2018. It employs 51 to 100 people.
Where is SupportDDS based?
SupportDDS is headquartered in Argyle, United States, in the North America region.
How does SupportDDS make money?
Two revenue lines are on record. Dental Virtual Assistant Services are the primary driver. The others are revenue Cycle Management (RCM).
Who are SupportDDS's main competitors?
Direct peers on record are Pearl, eAssist Dental Solutions, Medusind, HR for Health, Dental Revenue Group, GoTeam, Access Healthcare and Time Etc. Wishup is listed as an emerging player. BELAY is listed as a broad incumbent.
Does SupportDDS have an API?
No public API is recorded for SupportDDS.
What industry is SupportDDS in?
SupportDDS's product category is Dental Practice Staffing Services. Its primary akta.pro industry code is BPAEAMAL, Offshore Development Center (ODC) / Dedicated Team Services, with a secondary code of BPAAAAAF, Billing, Payments & Account Administration Centers. Its NAICS code is 56111 and its SIC code is 7363.