What Medicinfo does

Medicinfo is a Dutch non-profit hybrid healthcare organization founded in 2000 by health insurers CZ and VGZ together with home care provider Thebe, and is structured as TWA Medic-Info BV, headquartered in Tilburg. The company delivers a portfolio of digital healthcare services—digital triage, live chat, video consultation, multilingual health advice, and mental coaching—via a centralized Medisch Service Centrum (MSC) staffed by BIG-registered nurses and physicians, and through patient-facing applications including Medicoo, App de Dokter, App de Coach, Vakantiedokter, Thepp, and the Klantportaal reporting dashboard. Underlying technology combines urgency-based digital triage, automatic multilingual translation, multimodal (text and image) intake, and integration with Dutch GP information systems (Pharmeon, Topicus, MediKIT, ION) to operate as a 'digital front door' for partner organizations.

Medicinfo's commercial model is B2B enterprise sales combined with health-insurer channel distribution. The company generates revenue from annual subscription and managed-service contracts with GP out-of-hours posts, GP practices, hospitals, home-care organizations, and corporate clients, and from service agreements with health insurers under which Medicinfo operates white-label apps for their insured members. Its customer base spans major Dutch health insurers (CZ and its Just, Anderzorg, and De Friesland labels), the ANWB travel-assistance organization, regional HAPs in Friesland, West-Brabant, Drechtsteden, and Zeeland, home-care operator Thebe, and the C-support long-Covid program, giving it both anchor relationships and breadth across the Dutch primary-care ecosystem.

The organization is independently operated, with no disclosed external funding rounds, and is led by General Director Caroline Besuijen (since January 2020, ex-Philips) and Medical Director Steven van Kemenade. It holds ISO27001 and NEN7510 certifications and is registered as an organisatie zonder winstoogmerk (non-profit), with a stated mission to keep healthcare accessible in the face of GP and nursing shortages.

Name

Medicinfo

Legal name

TWA Medic-Info BV

Website

https://medicinfo.nl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Medicinfo is a Dutch non-profit founded in 2000 providing hybrid digital healthcare—triage, remote care, video consultation, and health apps—to GP out-of-hours posts, GP practices, health insurers, and corporate customers across the Netherlands.

Ownership category

akta.pro rank

Product category

Hybrid Healthcare Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

Integrated Behavioral Health (Collaborative Care) Platforms (HLALAEAC)

Keywords

• Hybrid healthcare services
• Digital triage platform
• Remote patient care
• GP out-of-hours support
• Telemedicine solutions

Headquarters

HQ city

Tilburg

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Healthcare Institution Services: Medicinfo provides hybrid healthcare solutions to healthcare organizations including GP out-of-hours posts, GP practices, and hospitals. Services include digital triage, remote care support, and medical service center operations. Revenue is generated through service contracts with healthcare institutions.
2. Health Insurer Partnerships: Medicinfo develops and operates digital health services for health insurers, white-labeled as insurer-branded apps (App de Dokter, App de Coach, Vakantiedokter). Revenue comes from service agreements with insurers who distribute these services to their insured members.
3. B2B Enterprise Solutions: Medicinfo offers digital healthcare solutions to businesses, including care path optimization, hybrid care platforms, and medical coaching services for corporate wellness programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Medicinfo provides hybrid healthcare solutions combining digital triage, video consultation, and remote care coordination through its centralized Medisch Service Centrum (MSC) staffed by BIG-registered nurses and doctors. The company delivers branded digital health applications (Medicoo, App de Dokter, App de Coach, Vakantiedokter, Thepp, regional GP apps) to healthcare organizations, health insurers, GP out-of-hours posts, and businesses, enabling up to 75% of patient health questions to be resolved fully online.

Product overview

Medicinfo provides a portfolio of hybrid healthcare solutions combining digital and physical care. The core offerings include Medicoo (digital care app with chat and video consultation), the Medisch Service Centrum (central coordination hub for remote care), and the Klantportaal (reporting dashboard). These are supplemented by specialized apps including App de Dokter and App de Coach (for Just insurance), Vakantiedokter (ANWB partnership), Thepp (elderly care support), and regional solutions like Dokterswacht App and Hybride Regiozorg. The products work together as an integrated ecosystem where the Medisch Service Centrum serves as the central hub coordinating patient intake, triage, and routing across all digital applications.

Differentiator

Problem solved

Functional benefit

Brands

• Medicoo: Digital healthcare app allowing patients to chat with BIG-registered nurses and doctors, get triage, self-care advice, video consultations, and referrals. Originally for patients without their own GP, now used by GP practices.
• App de Dokter
• App de Coach
• Vakantiedokter
• Dokter Appke
• Medisch Service Centrum (MSC)
• Thepp

Products and services

• Medisch Service Centrum (MSC)

Quantifiable outcome

• Up to 50% reduction in phone calls to GP practices
• +5 more outcomes

Named customers20 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Moet ik naar de dokter? (MINDD)minorStrategic or Co-development Partner · 1 January 2025Partnership announced September 2025 integrating MINDD's digital triage with Medicinfo's Medical Service Center live chat for faster emergency care support.
• ANWBcoreStrategic or Co-development Partner · 1 January 2021Partnership since 2021 providing Vakantiedokter service. ANWB Alarmcentrale connects travelers to Medicinfo's medical team for remote medical advice worldwide in Dutch.
• C-supportcoreStrategic or Co-development Partner · 1 January 2020Partnership since October 2020 providing COVID-19 patient aftercare. Medicinfo nurses and doctors support Long-Covid patients with health, psychosocial, and work guidance.
• ThebecoreStrategic or Co-development Partner · 1 January 2019Joint development of Thepp app to help elderly remain independent longer. Thebe provides home care to 7,000 clients in 22 municipalities. App covers health, wellbeing, and practical support questions.
• CZ (including Just and Anderzorg labels)coreStrategic or Co-development PartnerLong-standing strategic partnership since 2000 when Medicinfo was founded. CZ has been instrumental in Medicinfo's development. Just label focuses on digital-first insureds. Partnership includes App de Dokter, App de Coach, and Spoedzorg op Reis services.
• De Friesland (now part of CZ)coreStrategic or Co-development PartnerDeveloped Dokter Appke and Online Huisarts services for Friesland region insureds. Partnership focused on addressing GP shortages and providing digital healthcare access.
• Dokterswacht FrieslandcoreStrategic or Co-development PartnerMulti-year collaboration providing digital triage and remote care for GP out-of-hours services in Friesland. Medical service center supports the HAP network, handling weekend demand peaks.
• Huisartsencoöperatie West-Brabant (HCWB)coreStrategic or Co-development PartnerCollaboration on passantenspreekuur service for Bergen op Zoom, providing care access for 6,500 people without a fixed GP. HCWB Huisartsenzorg app deployed.
• Digizo.numinorStrategic or Co-development PartnerDigital healthcare assessment organization that provided positive assessment for Medicinfo's digital triage applications (Medicoo, Dokterswacht app, HCWB Huisartsenzorg).
• VGZcoreStrategic or Co-development PartnerOne of the original founding partners of Medicinfo in 2000 alongside CZ (then CZ/Groene Krans) and Thebe.
• DrechtdoktersminorStrategic or Co-development PartnerRegional healthcare partnership in Drechtsteden region for hybrid dayHAP services.
• De Huisartsen ConnectieminorStrategic or Co-development PartnerGP network partnership for collaborative healthcare services.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Push Doctor: UK-based platform providing video and chat-based GP consultations through partnerships with the NHS and insurers. Closely comparable business model of video/chat GP visits delivered through enterprise and insurer channels.
• Zava: European online GP and digital clinic platform operating across the UK, Germany, France, and Ireland. Comparable as a direct-to-consumer and insurer-channel telehealth provider focused on primary care consultations.
• Mindler: Swedish-origin digital mental health platform offering self-tests, self-help modules, chat, and video consultations with psychologists. Directly comparable to Medicinfo's App de Coach in the digital mental health coaching category.
• Ada Health: Berlin-based digital health company offering AI-driven symptom assessment and triage that routes patients to appropriate care. Directly comparable in the digital triage and care navigation space that underpins Medicinfo's Medicoo and Dokterswacht apps.
• Kry / Livi: Swedish-origin digital-first primary care provider now operating across the UK, France, Germany, and Nordics. Directly comparable in offering GP video consultations, triage, and chat-based care, with similar B2B partnerships to insurers and healthcare systems.

Regional players

• Doktor24: Swedish digital care provider offering chat-based triage, video consultations, and integrated care pathways through insurer and employer partnerships. Comparable in Nordic primary care digitalization, though operating in a different geography from Medicinfo.

Broad incumbents

• Doctolib: European telehealth and practice-management giant operating across France, Germany, Italy, and the Netherlands. Comparable as a direct primary-care telehealth platform serving both consumers and healthcare providers, though at vastly larger scale and with broader SaaS features.

Others

• Pharmeon: Dutch healthcare IT vendor providing the 'Uw Zorg online' patient portal used by GP practices, and an integration partner of Medicinfo. Adjacent rather than directly competing, but comparable in serving Dutch primary care digitization and recently integrating Medicinfo's live chat.
• Thuisarts.nl: Netherlands' official public health information portal, operated by the Dutch College of GPs (NHG). Functions as a content and triage reference for Dutch patients and is integrated into Medicinfo's digital triage flows rather than directly competing.

Emerging players

• Open Health Network: European collaborative network of digital health foundations and non-profits working on open telehealth and remote care standards. Thematically related as a non-profit digital health ecosystem, though operating at an industry-level rather than directly competing with Medicinfo's services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/medicinfo
• Xx.com/medicinfo
• Facebookfacebook.com/medicinfo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medicinfo