CommQuest

What CommQuest does

CommQuest Inc. is a privately held managed IT services provider headquartered in Snellville, Georgia, founded in 1996 and led by founder/owner Mark Sanchez ("El Presidente & Owner") and VP Managing Partner Jay Moore. The company positions itself as a "single point of accountability" for all IT needs of its customers, delivering managed IT services, hardware procurement, cloud, security, and data protection under its flagship Total Care 360 Protection program—a turnkey offering that bundles new equipment (laptops, desktops, servers, networking), software, managed services, and support under multi-year (3-4 year) contracts with monthly payments and equipment refresh at term end.

The underlying technology stack is multi-vendor and integration-driven rather than proprietary. CommQuest resells and integrates hardware and software from 60+ technology partners including Lenovo (flagship hardware partner), Microsoft, Cisco, VMware, Nutanix, Synology, Aruba, Ruckus, Fortinet, Palo Alto Networks, HPE, DataCore, Cloudian, Pivot3, Veeam, and Barracuda. Core technical capabilities span hyperconverged infrastructure (Nutanix, DataCore, Docker-based virtualization), software-defined storage (Cloudian HyperStore, DataCore SANsymphony, Pivot3 Surveillance Series), hybrid cloud (Applogic Virtual Private Datacenter, Azure, Microsoft 365, Google Workspace), and managed security services (multi-vendor firewall, backup via the 3-2-1 strategy, regulatory compliance support). An e-commerce storefront at estorefrontmall.com supports direct product sales alongside the consultative sales motion led by senior leadership.

The business model combines subscription/recurring revenue from managed IT services and Total Care 360 contracts, one-time hardware sales (Lenovo, Synology, networking gear, NAS), professional services revenue from cloud migration and IT security consulting, and government procurement access via GMSDC/NMSDC Diverse Supplier certification. Customer segments span commercial SMBs, government agencies and municipalities, K-12 school districts, and healthcare providers, primarily across the Southeast United States. Public testimonial evidence points to a customer base skewed toward small businesses and non-profits, and the company has been recognized on the CRN Fast Growth 150 list (#40 in 2022, #65 in 2023).

Name

CommQuest

Legal name

CommQuest Inc.

Website

https://commquestinc.net

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

CommQuest Inc. is a privately held managed IT services provider in Snellville, Georgia, offering Total Care 360 turnkey IT solutions—including hardware, managed services, cloud, and security—built on a 60+ vendor partner ecosystem to SMBs, government agencies, school districts, and healthcare providers across the Southeast US.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• IT infrastructure solutions
• Cloud migration services
• Network security management
• Business hardware resale

Headquarters

HQ city

Snellville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring monthly revenue from ongoing management of systems and networks keeping PCs, servers and networks operational. Customized service plans built to client specifications including network monitoring, security, backup, and compliance.
2. Hardware Sales: Sale of IT hardware including Lenovo laptops, desktops, workstations, servers, networking equipment (Aruba, Ruckus, Cisco, D-Link, Netgear), Synology NAS, and peripherals. One-time purchase revenue through e-commerce storefront and partner fulfillment.
3. Total Care 360 Turnkey Solution: Comprehensive IT solution bundling hardware, software, services and support under low monthly payment for 3-4 year terms. At term end, equipment is refreshed and service continues for another term.
4. Cloud Services: Cloud migration, hybrid cloud deployment, and cloud vendor management services. Revenue from consulting, implementation, and ongoing cloud infrastructure management.
5. IT Security Services: Security services including firewall security, regulatory compliance, comprehensive IT security, and cybersecurity threat mitigation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

CommQuest provides managed IT services and technology solutions for businesses, government agencies, school districts, and healthcare providers. Core offerings include Total Care 360 Protection (a turnkey 3-4 year bundle covering hardware, software, services, and support), managed IT services (24/7 monitoring, backup, security, virtualization), cloud solutions (Azure, Microsoft 365, hybrid cloud), and hardware resale (Lenovo, Synology, Aruba, Ruckus, Cisco networking). The company acts as a single point of accountability for end-to-end IT infrastructure needs.

Product overview

CommQuest is an IT solutions company offering a comprehensive portfolio of managed services and technology products. The core offering is Total Care 360, a turnkey managed IT protection program combining hardware procurement (Lenovo laptops, desktops, servers, workstations), networking equipment (Aruba, Ruckus, Cisco), storage solutions (Synology NAS, Nutanix hyperconverged, DataCore SANsymphony, Cloudian, Pivot3), and cloud services (Applogic Virtual Private Datacenter, hybrid cloud). The portfolio includes managed IT services with 24/7 monitoring, backup/disaster recovery (3-2-1 backup strategy), cloud solutions (Azure, Microsoft 365, Google Workspace), and software-defined storage offerings. CommQuest serves government, public sector, healthcare, and commercial businesses with products for data centers, networking, surveillance, and enterprise storage.

Differentiator

Problem solved

Functional benefit

Brands

• Total Care 360: A comprehensive and proactive approach to securing IT resources for protecting business digital assets against disaster 365 days a year, offering turn-key solutions including hardware, software, services, and support.

Products and services

• Total Care 360 Protection A turnkey managed IT protection program combining hardware procurement, software platforms, managed services, and support under a low monthly payment for 3-4 year terms, with equipment refreshed at term end. Targets SMBs, government, education, and healthcare organizations wanting a single accountable IT partner.
• Managed IT Services Regular management of systems and networks including 24/7 monitoring, firewall security, hybrid cloud, business continuity and disaster recovery, server/desktop virtualization, and regulatory compliance. Customized service plans built to client specifications.
• Cloud Solutions End-to-end cloud solutions including Azure, Microsoft 365, Google Workspace, and cloud vendor partnerships covering migration, deployment, and ongoing infrastructure management.
• Lenovo Hardware Resale Sale of Lenovo business laptops (ThinkPad series), desktops (ThinkCentre M-Series), workstations (P Series), servers, and accessories as part of hardware procurement and Total Care 360 bundles. CommQuest holds Lenovo Certified Data Center Sales Professional Certification.
• Synology Hardware Resale Sale of Synology network-attached storage (NAS), networking routers, IP surveillance solutions, and applications including Active Backup Suite, Synology Cloud, and Mail Plus.
• Enterprise Networking Products Enterprise networking hardware solutions including core switches and wireless access points from Aruba, Ruckus, D-Link, Cisco, and Netgear.
• Hyperconverged Infrastructure Solutions Hyperconverged infrastructure consolidating compute, storage, networking, and security in a software-based package using Nutanix, DataCore, Applogic, and Docker technologies. Reduces cost, energy, and footprint while enhancing scalability and data protection.
• Software-Defined Storage Solutions Software-defined storage layer enabling storage software to function independent of proprietary hardware, using Cloudian, DataCore, Nutanix, and Pivot3 platforms. Supports task automation, seamless scaling, and integration with software-defined networks.
• Hybrid Cloud Solutions Combined private and public cloud infrastructure allowing businesses to scale beyond private cloud for low-security workloads while maintaining onsite data privacy.
• Applogic Virtual Private Datacenter Cloud infrastructure platform offering virtualized applications and infrastructure through CA 3Tera Applogic, enabling drag-and-drop network configuration for rapid deployment.

Quantifiable outcome

• 24/7/365 uptime for critical IT systems
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

17 partnerships are on record, tiered core, major and minor.

• LenovocoreTechnology or IntegrationFlagship hardware partner providing laptops, desktops, workstations, servers, and accessories. CommQuest holds Lenovo Certified Data Center Sales Professional Certification. Premier partner relationship for business, education, and government customers.
• MicrosoftcoreTechnology or IntegrationCloud and software partner providing Azure, Microsoft 365, Dynamics, Surface devices, and related solutions. Cloud vendor with end-to-end solutions for customers.
• CiscocoreTechnology or IntegrationNetworking and cloud solutions partner providing enterprise networking technology including core switches, wireless access points, and cloud infrastructure.
• VMwaremajorTechnology or IntegrationVirtualization and cloud computing partner supporting hyperconverged infrastructure and virtualized environments.
• NutanixmajorTechnology or IntegrationHyperconverged infrastructure and enterprise storage solutions partner. Provides software-defined solutions for data center consolidation.
• SynologymajorTechnology or IntegrationNetwork-attached storage (NAS), networking, and IP surveillance solutions partner for businesses, schools, and government offices.
• Aruba NetworksmajorTechnology or IntegrationWireless networking solutions partner providing enterprise wireless access points and networking technology.
• VeeammajorTechnology or IntegrationBackup and data management solutions partner for virtualization, cloud, and hybrid environments.
• HPmajorTechnology or IntegrationEnterprise hardware partner providing business computers, printers, and peripherals.
• BarracudamajorTechnology or IntegrationCloud and security solutions partner providing email security, network security, and data protection.
• DataCore SoftwaremajorTechnology or IntegrationSoftware-defined storage partner providing SANsymphony for high availability and flexible storage infrastructure.
• FortinetmajorTechnology or IntegrationCybersecurity solutions partner providing network security, firewall, and unified threat management.
• Palo Alto NetworksmajorTechnology or IntegrationCybersecurity partner providing next-generation firewall and cloud security solutions.
• Juniper NetworksmajorTechnology or IntegrationEnterprise networking partner providing routing, switching, and network security solutions.
• HPEmajorTechnology or IntegrationEnterprise hardware partner providing servers, storage, and networking solutions.
• AxiomminorChannel Partner/ Reseller/ DistributorMemory and storage upgrade solutions partner for IT hardware requirements.
• RuckusmajorTechnology or IntegrationWireless networking partner providing enterprise Wi-Fi solutions and network infrastructure.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ntiva: US managed IT services provider offering managed services, cloud, cybersecurity, and IT consulting to SMB and mid-market clients. Closely comparable as a similarly positioned MSP with a multi-vendor partner stack and recurring managed services revenue.
• ACE IT Solutions: New York/New Jersey-based managed IT services and cybersecurity provider serving SMB and mid-market clients. Comparable for managed services delivery, partner ecosystem model, and recurring-revenue structure.
• Pinnacle Business Guides: Small-market managed IT and IT consulting firm serving SMB and government clients. Comparable for its lean team structure, multi-vendor resale approach, and Total Care-style bundled service offerings.
• Dataprise: Managed IT, cybersecurity, and cloud services provider serving SMB and mid-market organizations across multiple US regions. Comparable for its managed services portfolio, partner-channel GTM, and Total Care-style bundled offerings.
• CMIT Solutions: Franchise-based managed IT services network delivering managed services, cybersecurity, and cloud support to SMBs. Comparable business model focused on outsourced IT for SMB and small-government clients with vendor partnerships.
• Integris: Managed IT and cybersecurity provider for SMB and mid-market clients in the Mid-Atlantic and Southeast US. Comparable as a regional MSP with multi-vendor hardware/software resale and managed service contracts.
• OneStop IT Solutions: Regional managed IT services provider serving SMB clients with cloud, backup, security, and IT support. Comparable as a similarly sized partner-channel-led MSP competing for the same SMB and small-government segment.
• IT Support Guys: US-based managed IT services and IT support firm targeting SMB clients with managed services, hardware procurement, and cybersecurity. Directly comparable GTM and product mix to CommQuest's Total Care 360 model.

Broad incumbents

• CDW: Large US technology reseller and solutions provider offering hardware, software, cloud, and managed services across enterprise and public sector. Comparable channel-partner ecosystem and customer verticals, but at much greater scale and breadth.
• Insight Enterprises: Global IT solutions integrator offering hardware, software, services, and managed solutions. Comparable for its partner-channel-led hardware/software resale plus services model, though operating at a far larger scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/CommQuestInc
• Facebookfacebook.com/CommQuest-Inc-372716542790508
• LinkedInlinkedin.com/company/commquest-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CommQuest