NTI

What NTI does

NTI (New Technology Integration) is a privately held managed IT services provider (MSP) founded in 1998 and headquartered in St. Paul, Minnesota. The company delivers 24/7/365 live IT support to small, medium, and large businesses across healthcare, legal, dental, architectural, hospitality, retail, financial services, education, and technology verticals. Its service portfolio spans malware and virus protection, HIPAA and data security, data backup and recovery, network and server installations (Linux/Windows/cloud/virtualized), multi-vendor hardware repair, and custom mobile/web/app development staffed by senior software architects with 25+ years of experience.

The company operates six regional offices across Minnesota, New York, California, Florida, Ohio, and Texas, with remote service delivery claimed nationwide and internationally. Service quality is anchored on Microsoft, A+, and N+ certified technicians (rather than chatbots), a proprietary 10-step strategic planning process with staging-environment testing, and a stated 95% remote resolution rate that minimizes travel wait time. Technology partnerships include Microsoft, VMware, Cisco, Bitdefender, Ubiquiti, Veeam, HP, Dell, Apple, Sonicwall, and WatchGuard, supporting both infrastructure delivery and resale economics.

NTI generates revenue through five streams: recurring managed services contracts (monthly/annual subscriptions), break/fix professional services billed hourly or as fixed bids, discounted prepaid service blocks, hardware/software resale and installation, and professional software development. GTM is sales-led with direct phone outreach across regional offices and no disclosed digital marketing or channel partnerships. The company is independently owned with no disclosed institutional investment, M&A activity, or parent company.

Name

NTI

Legal name

New Technology Integration

Website

https://nti.us

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Architecture & Design Services (BPAEAEAA)

akta.pro secondary industries

Application Maintenance & Support (AMS) (BPAEAFAC), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL), Incident Response, On-Call & Operational Readiness (BPAEAKAL)

Keywords

• Managed IT services
• Network server support
• Malware virus protection
• Data backup recovery
• Hardware repair services

Headquarters

HQ city

Saint Paul

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed services contracts providing ongoing IT support, maintenance, and security monitoring for business clients. Proactive approach to prevent IT problems before they occur.
2. Break/Fix Services: On-demand IT support and repair services billed hourly or as fixed bids for specific issues and projects.
3. Prepaid Service Blocks: Discounted prepaid blocks of service time offered to clients for planned budget management.
4. Hardware and Software Sales: Sale and installation of hardware (servers, computers, networking equipment) and software solutions from vendors including Cisco, Ubiquiti, Dell, HP, Apple, Sonicwall, Watchguard.
5. Software Development: Mobile/Web/App development services using senior software architects with expertise in multiple programming languages and protocols.

Pricing tiers

Go-to-market motion2 records

Core offering

NTI (New Technology Integration) operates as a Managed Service Provider delivering 24/7/365 live IT support to small, medium, and large businesses across healthcare, legal, dental, architectural, hospitality, and data center industries. Its service portfolio includes malware and virus protection, network/server speed optimization, HIPAA and data security assessments, backup and disaster recovery planning, network and server installations (Windows, Linux, virtualized), multi-vendor hardware repair, and custom mobile/web/application development by senior software architects. Services are delivered through recurring managed contracts, fixed-bid projects, hourly billing, and discounted prepaid service blocks.

Product overview

NTI operates as an IT services company offering a unified portfolio of managed services rather than a discrete product platform. The core offering is 24/7/365 live IT support supplemented by specialized services including Malware & Virus Protection, Speed Optimization, HIPAA & Data Security, Data Backup & Recovery, Network & Server Installations, Hardware Repair, and Mobile/Web/App Development. These services are delivered as an integrated managed services approach (MSP) or break/fix model, with transparent pricing through fixed bids, hourly billing, and prepaid blocks.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7/365 IT Support Round-the-clock live IT support service providing guaranteed emergency response times for small, mid-sized, and large corporate clients across healthcare, law firms, dental offices, architectural firms, restaurants, data centers, and residential clients. Includes strategic planning and technology simplification.
• Malware and Virus Protection Complete residential and corporate antivirus and malware removal services performed by certified technicians using tested tools, with fixed bid pricing available.
• Speed Optimization Performance optimization for networks, servers, and personal computers through correcting misconfigurations, removing or disabling unnecessary software/services, and upgrading hardware such as RAM and SSD drives.
• HIPAA and Data Security Security testing, policy evaluations, and vulnerability appraisals to proactively prevent data breaches and ensure HIPAA compliance, primarily targeted at healthcare clients.
• Data Backup and Recovery Backup evaluation and disaster recovery planning services to ensure company data is securely backed up and can be restored when needed.
• Network and Server Installations Installation and configuration of Ubuntu/Debian/OpenSUSE Linux servers, Windows 2019/2016/2012R2/2012 servers, cloud-based server solutions, co-location, hosting, and virtualized solutions.
• Hardware Repair Hardware repair and consultation services covering Cisco, Ubiquiti, Dell, HP, Apple, Sonicwall, WatchGuard, Voltage, and other providers, including guidance on hardware and manufacturer selection.
• Mobile/Web/App Development

Quantifiable outcome

• 95% of issues resolved remotely without waiting for travel time
• +1 more outcomes

Named customers12 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft partnership providing server solutions (Windows 2019/2016/2012R2/2012), Microsoft certifications for technicians, and Microsoft Server end solutions expertise. NTI staffs Microsoft certified technicians.
• CiscocoreTechnology or IntegrationCisco hardware partnership for networking equipment including routers, switches, and firewalls. NTI has extensive experience with Cisco hardware.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• CompuCom: CompuCom is a managed IT services and workplace solutions provider serving enterprise and mid-market. Overlaps with NTI in end-user support, network services, and break/fix/managed hybrid delivery models.
• Kforce Inc. Kforce is a professional staffing and solutions firm with technology services practices including managed support and project-based IT delivery — adjacent competitor for the same SMB IT services budgets as NTI.
• CDW: CDW is a major IT solutions distributor with a growing managed services practice covering networking, security, and cloud. Competes with NTI for SMB/mid-market IT services buyers and shares the same core vendor stack (Microsoft, Cisco, VMware).
• SHI International: SHI is a large-scale IT solutions provider offering hardware/software procurement and managed services across enterprise and public sector. Overlaps with NTI in MSP capabilities and Microsoft/Cisco partnerships but at vastly greater scale.
• Insight Enterprises: Insight Enterprises is a global IT solutions integrator offering managed services, hardware reselling, and cloud transformation. Comparable to NTI in hardware sales and managed services delivery but operates at national/global scale.

Others

• Connecticut Information Security Institute (CIS): While not a direct MSP, CIS represents the broader ecosystem of cybersecurity standards and tooling that NTI's compliance and security services rely upon — relevant ecosystem participant for benchmarking NTI's HIPAA/security positioning.

Direct peers

• Dataprise: Dataprise is a regional-to-national MSP delivering managed IT, cybersecurity, and cloud services to mid-market and enterprise customers — directly comparable to NTI in service mix, customer profile, and geographic expansion strategy.
• Ntiva: Ntiva is a US-based managed IT services provider serving SMB and mid-market clients with 24/7 support, cloud, cybersecurity, and compliance services — a near-direct competitor to NTI across nearly every service line and customer segment.

Regional players

• Marathon Consulting: Marathon Consulting is a Mid-Atlantic IT consulting and managed services firm serving SMBs with infrastructure, cloud, and development services — closely comparable to NTI in size, regional positioning, and service breadth.
• BlackPoint IT Services: BlackPoint IT is a Pacific Northwest-based MSP serving SMB and mid-market clients with managed IT, cybersecurity, and cloud services. Comparable to NTI in regional MSP positioning, SMB customer focus, and service portfolio breadth.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ntisupport
• Facebookfacebook.com/ntisupport
• LinkedInlinkedin.com/company/nti-consulting-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NTI