What CS Computer Systems does

CS Computer Systems d.o.o. is a privately held Croatian IT services integrator founded in 1989 and headquartered in Zagreb, operating across six practice areas: audio/video streaming, broadcast and multimedia, CRM, communication, security, and system/data center solutions. The company designs, implements, and maintains integrated enterprise IT systems for regional (primarily Croatian) clients, with a portfolio spanning reseller/integration of third-party platforms (Creatio CRM, Oracle CX/Siebel, IBM QRadar, NetApp, Cisco) and proprietary assets (Monet network automation platform, Netislav AI agent, and the C360 for Communications application built atop Siebel). Notable named enterprise customers include A1 Croatia (telecom, 2M subscribers served via the C360 deployment achieving 16x faster customer query resolution) and RAO d.o.o. (Best in Parking group, Creatio CRM for quote-to-cash automation).

The underlying technology stack combines multi-vendor enterprise infrastructure (Oracle, Creatio, Cisco, NetApp, Elasticsearch, Apache Kafka) with an in-house AI/automation layer. The proprietary Monet platform integrates LLMs for parsing network device CLI output across firmware versions, hosts the Netislav AI agent that operates as a virtual network engineer over Webex, and underpins network process automation. SIEM/log management deployments leverage AI-driven anomaly detection, and Creatio CRM implementations use native agentic AI for sales, service, and marketing workflows.

The business model is a hybrid of professional services (implementation, consulting, project delivery) and recurring revenue (managed services and 24/7/365 support contracts via a dedicated customer portal), with quote-based custom enterprise pricing and no publicly disclosed tiers. Go-to-market is direct enterprise field sales with specialized teams per solution area, complemented by industry conference presence (IBC, NetApp Insight, Cisco Live), content marketing via blog and solution-specific inquiry forms, and post-sale customer satisfaction surveys. The company has 101-250 employees and registered share capital of €1,523,458.76, with no evidence of external funding, M&A activity, or parent-company ownership in the available data.

Name

CS Computer Systems

Legal name

CS Computer Systems d.o.o.

Website

https://cs.hr

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

101–250 employees

Short description

CS Computer Systems is a Zagreb-based, privately held IT services integrator founded in 1989 delivering enterprise solutions across CRM, broadcast, networking, security, and data center, serving regional clients with a mix of professional services, managed services, and proprietary AI/network automation products.

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industries

Cloud Security Posture Management (CSPM) (HDABAHAA), Technology, Software & IT Services (FSABACAJ)

Keywords

• Enterprise IT services
• CRM implementation
• Network security
• Broadcast systems integration
• Data center solutions

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: Implementation, consulting, and project services for integrated IT solutions including audio/video, broadcast, CRM, communication, security, and data center systems.
2. IT Solutions Integration: Design, implementation, and maintenance of streaming, broadcast, CRM, communication, and security systems for enterprise clients.
3. Support Services: 24/7/365 customer support for contracted clients with dedicated support portal (podrska.cs.hr).

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

CS Computer Systems designs, implements, and maintains integrated IT solutions across six domains: audio/video streaming, broadcast and multimedia, CRM, enterprise communications, cybersecurity, and system/data center infrastructure. The company combines multi-vendor technology implementation with proprietary platforms including the Monet network automation platform, Netislav AI agent, and C360 for Communications customer 360 application, primarily serving enterprise and telecom clients in Croatia.

Product overview

CS Computer Systems provides integrated information technology services covering six major solution areas: (1) Audio and Video Streaming (including IPTV, OTT, multiscreen, digital headend, and broadcast contribution/distribution); (2) Broadcast and Multimedia (audio production, automated broadcasting, MAM, newsroom, NLE, cameras, file-based workflows); (3) CRM (Creatio platform with Sales/Service/Marketing/AI modules plus Oracle CX and Siebel CRM, and C360 for Communications built on Siebel); (4) Communication Solutions (enterprise networks, multi-service networks, contact centers, collaboration); (5) Security Solutions (SIEM, vulnerability assessment, firewall, endpoint, APT protection, cloud security, ISO 27001); and (6) System and Data Center (disaster recovery, cloud, storage, virtualization, containerization, Kafka, Elastic, automation). The Monet platform underpins network automation with AI agent capabilities (Netislav). The portfolio is a multi-vendor services and solutions portfolio rather than a single product.

Differentiator

Problem solved

Functional benefit

Products and services

• Creatio CRM Implementation (Sales, Service, Marketing, AI) Low-code/no-code CRM platform with unified Sales, Service, and Marketing modules built on a single data model, featuring native agentic AI for automating sales processes, lead management, contract renewals, and customer 360 views. Implemented by CS for enterprise clients.
• Oracle CX and Oracle Siebel CRM Implementation Implementation and ongoing support of Oracle's customer experience cloud and Siebel CRM platforms for enterprise clients, including telecom operators, serving as the foundation for custom customer-facing applications.
• C360 for Communications Proprietary unified Customer 360 application built by CS Computer Systems on top of Oracle Siebel CRM for telecom operators. Consolidates customer data, service visibility, upselling, and account timeline into a single agent interface.
• Monet Network Automation Platform Proprietary network automation platform used for automating network infrastructure processes, integrating AI agents (including Netislav), and managing LLM-based parsing of network device outputs across heterogeneous devices and firmware versions.
• Audio and Video Streaming Solutions Design, implementation, and maintenance of audio and video streaming content delivery systems, including IPTV, OTT, multiscreen, digital headend, broadcast contribution and distribution, and digital signage for media and telecom enterprises.
• Broadcast and Multimedia Solutions Professional media production and broadcasting solutions including audio production/post-production, automated broadcasting, broadcast infrastructure, cameras, MAM and program planning, newsroom and studio production, NLE and graphics, and file-based workflows.
• Communication Solutions Enterprise communication infrastructure including next-generation enterprise networks, multi-service networks, network access security, collaborative systems, and contact center solutions.
• Security Solutions Full-spectrum cybersecurity services including vulnerability assessment, next-generation firewall, mail and internet security, endpoint protection, APT and zero-day protection, web application protection, identity management, MFA, cloud security, DNS protection, and ISO 27001 consulting.
• SIEM / Log Management Security Information and Event Management and log management solutions including open-source Elasticsearch stack and commercial platforms such as IBM QRadar, with AI-driven anomaly detection, UEBA, and domain expert rule development.
• System and Data Center Solutions System and data center infrastructure including disaster recovery, server and operating systems, private/public/hybrid cloud, secure storage, virtualization, containerization, Apache Kafka, infrastructure monitoring and management, Elastic stack data analytics, and infrastructure automation.

Quantifiable outcome

• A1 Croatia achieved 16x faster customer query resolution (from 3 minutes to 11 seconds average) with C360 application
• +2 more outcomes

Named customers2 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• CreatiocoreTechnology or IntegrationCreatio is a key CRM platform partner. CS implements Creatio Sales, Service, Marketing, and AI modules for enterprise clients. CS provides Creatio CRM implementations with no-code/low-code customization capabilities.
• Oracle CX / Oracle Siebel CRMcoreTechnology or IntegrationOracle CX and Oracle Siebel CRM implementation partner. CS has implemented Siebel CRM solutions for major telecommunications clients including A1 Croatia.
• IBM QRadarcoreTechnology or IntegrationSIEM partner with over 15 years of experience. CS works with QRadar and other commercial solutions as well as open-source Elasticsearch stack for security monitoring.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Globant: Global digital transformation and CRM/CX services firm with deep Creatio, Oracle, and Salesforce implementation practices and AI studios. Comparable in CRM/contact-center delivery and agentic-AI skill set (overlap with CS's Creatio AI and C360 work), though at much larger scale.
• Computacenter: UK-headquartered European enterprise IT infrastructure provider delivering workplace, networking, security, and data center solutions to large multinational customers. Comparable at the broad solutions-portfolio level and competes for the same multi-vendor enterprise managed-services wallet as CS Computer Systems.
• Bechtle: One of Europe's largest IT systems houses providing hardware, software, networking, and managed services to mid-market and enterprise customers across DACH and CEE. Relevant comparable as a broad-portfolio European IT SI; CS competes with Bechtle's regional subsidiaries for the same Croatian and Slovenian enterprise deals.

Direct peers

• Span: European IT services and solutions provider with strong CEE presence, delivering infrastructure, cloud, security and managed services. Directly comparable as a regional multi-disciplinary systems integrator serving enterprise clients similar to CS Computer Systems' A1 Croatia and Croatian banking segment.
• Logicalis: Global IT solutions and managed services provider with strong Cisco networking and security heritage, delivering enterprise networking, data center, and cybersecurity services. Comparable in its Cisco-centric networking/security stack and the way it integrates third-party platforms with managed services for enterprise customers.
• INsig2: Croatian cybersecurity specialist and SIEM/security operations provider with deep domestic enterprise security practice. Highly comparable to CS's security solutions segment (SIEM, ISO 27001, vulnerability assessment) and competes for similar CISOs in the Croatian market.
• King ICT: Croatian IT solutions company headquartered in Zagreb delivering enterprise infrastructure, networking, and security services to large Croatian customers. Closest geographic and product peer to CS Computer Systems based on overlapping regional customers, similar size, and broad IT solutions portfolio.
• CROZ: Zagreb-headquartered IT consultancy specializing in enterprise architecture, integration, and digital transformation for Croatian and regional banks and telcos. Comparable to CS's CRM, banking, and telecom practices with similar focus on integration and managed services for large Croatian enterprises.
• COMING Computer Engineering: Mid-sized Croatian IT solutions and services firm delivering infrastructure, network, and security solutions to Croatian enterprises and institutions. Closely comparable headcount and region and competes for many of the same Croatian enterprise IT budgets as CS Computer Systems.

Emerging players

• Wavestone: European consultancy combining technology transformation, cybersecurity, and data/AI advisory for large European enterprises. Comparable at the digital-transformation and IT-operations-modernization end of CS's practice (banking middle office, network automation, security) and serves similar enterprise buyers, though consults rather than implements at scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CS_twit
• Facebookfacebook.com/58712908762

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CS Computer Systems