AIB Insurance Brokers

What AIB Insurance Brokers does

AIB Insurance Brokers (legal entity AIB Pty Ltd) is a privately-held, 100% Australian-owned general insurance brokerage headquartered on the Sunshine Coast in Maroochydore, Queensland, with additional offices in Alice Springs and Darwin. Founded in 1982 by Vicki Warne with an initial focus on Aboriginal and Torres Strait Islander communities, the company has grown over more than 40 years into one of the largest locally-owned insurance brokers in Australia, serving businesses, individuals, and specialized industry verticals across the country.

The firm operates a dual retail-and-wholesale model. As a retail broker, AIB places business and personal insurance (commercial, home, motor, landlord, boat) directly with clients through a team of industry specialists accessed via phone, email, online quote forms, and in-person consultations. As a wholesale broker and underwriting agency, it packages specialized insurance products in three core verticals — Indigenous/First Nations, Childcare (underwritten by Ansvar Insurance), and Tourism Operators — and distributes these to other Australian brokers. Underlying technology consists of a standard brokerage platform supporting claims processing, policy management, and underwriting workflows; no proprietary AI/ML or technology differentiation is disclosed.

AIB monetizes primarily through insurance brokerage commissions from carriers, supplemented by premium funding fees (10-month payment plans) and wholesale placement income. Pricing is quote-based and not publicly disclosed. The company has been a member of the Steadfast Group since 2013, giving it access to over 150 insurers and exclusive policy products. The senior leadership team — led by founder and Managing Director Vicki Warne and CFO Nigel Dobell — is composed of formally qualified insurance professionals (Diploma of Financial Services Insurance Broking, QPIB, ANZIIF CIP credentials). Customer concentration is low, anchored in long-tenured SMBs, individual policyholders, and Indigenous community organizations rather than enterprise accounts.

Name

AIB Insurance Brokers

Legal name

AIB Pty Ltd

Website

https://aibinsurance.com.au

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

11–50 employees

Short description

AIB Insurance Brokers is an Australian-owned general insurance brokerage serving SMBs, individuals, and specialized verticals (Indigenous, childcare, tourism) via retail placement and wholesale broker packages, operating since 1982 as a Steadfast Group member.

Ownership category

akta.pro rank

Product category

Insurance Brokerage Services

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242), Insurance Agencies and Brokerages (52421)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Commercial Lines Insurance Brokerage (FSAEADAB)

akta.pro secondary industries

Retail (Personal Lines) Insurance Brokerage (FSAEADAA), Specialty Insurance Brokerage (Marine, Aviation, Cyber, Professional Lines) (FSAEADAJ)

Keywords

• General insurance brokerage
• Commercial insurance
• Personal insurance
• Wholesale insurance
• Claims management

Headquarters

HQ city

Maroochydore

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Insurance Brokerage Commissions: AIB earns commissions from insurance providers for placing business with them. As a retail broker, they source insurance policies for direct clients. As a wholesale broker, they provide specialized packages to other brokers who then place business with them.
2. Premium Funding Services: AIB offers premium funding, allowing clients to spread their insurance premium over 10 monthly payments. This provides convenience for clients while generating fee income.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

AIB Insurance Brokers is a dual retail and wholesale general insurance brokerage sourcing and managing insurance policies for Australian businesses and individuals. The firm also acts as an underwriting agency, providing specialized insurance packages (Childcare, Tour Operator, Aboriginal and Torres Strait Islander) to other insurance brokers nationally, while delivering end-to-end claims support and policy review services to direct clients.

Product overview

AIB Insurance Brokers operates as a dual retail and wholesale insurance broker offering a comprehensive portfolio of insurance products and services. The company provides Business & Commercial Insurance (including Business Interruption, Business Pack, Commercial Vehicle, Commercial Property, Cyber, Directors & Officers, Management Liability, Plant and Equipment, Professional Indemnity, Public and Products Liability, and Workers Compensation) and Personal Insurance (Home and Contents, Motor Vehicle, Landlord, and Boat). The company has developed specialized sector-focused insurance packages for Indigenous/First Nations, Tour Operator, Childcare, Construction, Small Business, Transport, Trades, Retail, and Strata insurance. Additionally, AIB offers wholesale/broker-to-broker insurance packages including Child Care Package, Tour Operators Liability Insurance, and Aboriginal and Torres Strait Islander Insurance for other insurance brokers. Core services include claims processing, policy review, and payment handling through multiple channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Business & Commercial Insurance Comprehensive business insurance products for Australian businesses, covering Business Interruption, Business Pack, Commercial Vehicle, Commercial Property, Cyber, Directors & Officers, Management Liability, Plant and Equipment, Professional Indemnity, Public and Products Liability, and Workers Compensation Insurance.
• House, Car & Contents Insurance Personal insurance covering Home and Contents, Motor Vehicle, Landlord, and Boat insurance for individual policyholders in Australia.
• Indigenous (First Nations) Insurance Specialized insurance packages for Aboriginal and Torres Strait Islander communities, organisations and businesses, covering unique requirements for remote communities, cultural activities, NAIDOC events, and diverse Indigenous organisations.
• Tour Operator Insurance Specialized insurance for travel agencies, tour operators and tour guides, with specific Tour Company Insurance packages developed for Australian tourism businesses.
• Childcare Insurance Specialized insurance for childcare centres, kindergartens and early learning centres, with comprehensive packages covering liability, property and business interruption.
• Construction / Contract Works Insurance Insurance coverage designed specifically for builders, tradesmen and subcontractors in the construction industry, including contract works protection, tools coverage, and public liability.
• Small Business Insurance Flexible insurance packages for small and medium businesses covering premises, stock and equipment protection.
• Transport Insurance Specialist Transport, Logistics and Transit insurance for transport businesses, covering large national fleets and owner-drivers.
• Trades Insurance Comprehensive coverage for tradesmen and subcontractors, protecting against financial loss and liability in hazardous work environments.
• Retail Insurance Comprehensive coverage designed specifically for the retail sector, protecting businesses from unforeseen events and daily operational risks.
• Strata Insurance Insurance solutions for property owners of apartments, townhouses, and commercial properties with shared common spaces.
• Child Care Package (For Brokers) National childcare insurance package available to other insurance brokers, including Public & Products Liability, Professional Indemnity, Management Liability, Property and Contents, Business Interruption, Theft, Money, Equipment Breakdown, and Personal Accident coverage.
• Tour Operators Liability Insurance Package (For Brokers) Specialized public liability insurance package for tour operators available to other insurance brokers, covering Statutory Liability and guests/passengers property up to $250,000.
• Aboriginal and Torres Strait Islander Insurance Package (For Brokers) First Nations insurance package available to other insurance brokers covering Public & Products Liability, Property, Directors & Officers, Employment Practices, Employee Dishonesty, Burglary, Money, Glass, Motor Vehicles, and more.
• Claims Processing Services

Quantifiable outcome

• Over 40 years in business with established track record since 1982
• +2 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Steadfast GroupcoreStrategic or Co-development Partner · 1 January 2013AIB joined the Steadfast Group in 2013, which is the largest general insurance broker network and the largest group of insurance underwriting agencies in Australasia. This partnership provides access to over 150 insurers and exclusive policies, enabling AIB to offer greater coverage at competitive pricing.
• Steadfast InsurancecoreStrategic or Co-development PartnerPart of the Steadfast network providing access to extensive insurer relationships and exclusive insurance products.
• Underwriting Agencies Council (UAC)minorOthersAIB is associated with the Underwriting Agencies Council, an industry body for underwriting agencies in Australia.
• Australian Financial Complaints Authority (AFCA)minorOthersAIB is associated with AFCA, which provides free, independent dispute resolution for consumers.
• National Insurance Brokers Association (NIBA)minorOthersAIB is a member of NIBA, the national body representing insurance brokers in Australia.
• Council of Queensland Insurance Brokers Inc (CQIB)minorOthersAIB is associated with CQIB, the Queensland state body for insurance brokers.
• Women in InsuranceminorOthersAIB is associated with Women in Insurance, an industry community supporting women in the insurance sector.
• Sunshine Coast Business Women's NetworkminorOthersAIB is associated with the local Sunshine Coast business women's network for community engagement.
• Ansvar InsurancecoreTechnology or IntegrationAIB's childcare insurance package is secured by Ansvar Insurance, with a specially-developed early learning insurance package backed by this insurer.
• Insurance Providers NetworkcoreChannel Partner/ Reseller/ DistributorAIB works with multiple insurance providers including those shown in their logos section: AIG, Ansvar Insurance, Blue Zebra, and others. They have access to over 150 insurers through the Steadfast network.

Scale indicators5 records

Recent moves9 records

Expansion highlights4 records

Broad incumbents

• Arthur J. Gallagher & Co. Global insurance brokerage and risk management firm with significant Australian operations. Comparable as a competitor for mid-market and specialty commercial placements where AIB also competes.
• Steadfast Group: Largest general insurance broker network in Australasia and AIB's parent network since 2013. Provides scale, insurer access, and acquisition optionality that frames how AIB competes and could be consolidated.
• Aon Australia: Major global broker with Australian commercial insurance operations. Comparable as a broad incumbent competing for corporate and specialty placements across Australia.
• Marsh Pty Ltd: Global insurance broker with a large Australian operation competing across commercial and specialty lines. Frames the upper bound of competition AIB faces for larger mid-market accounts.

Direct peers

• Honan Insurance Group: Australian mid-market insurance broker operating nationally across commercial and specialty lines. Highly comparable to AIB as a privately-held Australian broker competing for SME and mid-market placements via insurer panel access.
• Insurance House Australia: Australian-owned general insurance broker with a focus on commercial SME and specialty verticals. Closely comparable to AIB in scale, ownership profile, and broker-led distribution model within the Steadfast-affiliated ecosystem.
• EBM Insurance Brokers: Privately-held Australian broker providing commercial and personal insurance across multiple states. Comparable to AIB in business model, mid-market positioning, and Steadfast network participation.
• Coverforce Insurance Brokers: Mid-market Australian insurance broker offering business and personal lines with specialty sector packages. Comparable to AIB in dual retail/wholesale positioning and targeting of industry verticals across Australia.

Others

• Blue Zebra Insurance: Australian underwriting agency that distributes through brokers including Steadfast-affiliated brokers like AIB. Comparable as an underwriter partner in AIB's panel rather than a direct broker competitor.
• Ansvar Insurance: Specialist Australian insurer that underwrites AIB's childcare insurance package. Relevant as an ecosystem participant enabling AIB's specialist product offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubevimeo.com/aibinsurancebrokers
• Facebookfacebook.com/AIBInsuranceBrokersAus
• LinkedInlinkedin.com/company/3345236

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AIB Insurance Brokers