What All Disability Plan Management does

All Disability Plan Management Pty Ltd is an Australian NDIS-registered plan management provider founded in 2016 and headquartered in Newcastle, New South Wales. The company delivers financial administration services on behalf of National Disability Insurance Scheme (NDIS) participants — processing claims, paying provider invoices, tracking budgets, and producing monthly reports — all fully funded by the NDIA at no cost to participants. Operations are nationwide, with historical roots in the mid-North Coast region, and the company was acquired by nib Thrive Pty Ltd (part of the nib Group) in early 2023, with founder Jo Hollis and the existing team retained.

The company's technology stack centers on a proprietary online participant dashboard (branded "Genius") providing 24/7 access to budgets, invoices, service agreements, and documents, supplemented by a custom-developed smart invoice scanning engine that automates high-volume invoice processing and supports a 3-5 business day payment cycle. Additional product surface includes a Support Coordinator Platform with multi-client budget dashboards and a Provider Portal for service-provider registration and invoicing. The underlying platform is positioned as supporting "supported self-management" for participants, enabling both registered and non-registered provider usage.

The business model is government-funded recurring revenue: the NDIA reimburses plan management fees on a per-participant basis, and pricing is non-discretionary to the end user. Go-to-market is multi-channel: direct phone sales, online self-serve signup, and a referral network of Support Coordinators, Local Area Coordinators (LACs), Early Childhood Early Intervention partners, and NDIS service providers. Customer segments are individual NDIS participants (primary), Support Coordinators (B2B-adjacent), and NDIS Service Providers. The company employs 11-50 staff, has no disclosed funding rounds (it is a subsidiary rather than an independent raise), and has not disclosed revenue figures.

Name

All Disability Plan Management

Legal name

All Disability Plan Management Pty Ltd

Website

https://alldisability.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

All Disability Plan Management is an Australia-wide NDIS-registered plan manager that handles financial administration, invoice processing, and budget tracking for NDIS participants at no cost, fully funded by the NDIA and operating under nib Thrive.

Ownership category

akta.pro rank

Product category

NDIS Plan Management Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Health and Welfare Funds (525120), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability & Leave Administration (STD/LTD/FMLA/Paid Leave) (HLAEALAM), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• NDIS plan management
• Disability funding administration
• NDIS invoice processing
• Support coordination services
• Participant budget management

Headquarters

HQ city

Port Macquarie

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. NDIS Plan Management Services: Plan management services are fully funded by the NDIA and provided at no cost to NDIS participants. The cost of plan management is added separately to participants' NDIS funding, not deducted from their allocated support funds. This is a government-funded service model where the company is paid by the NDIS for managing participants' financial administration.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

All Disability Plan Management provides financial plan management of NDIS funding for participants with disabilities. The company processes NDIS claims on behalf of participants, pays approved provider invoices, tracks budgets, and produces monthly reports through a 24/7 online participant dashboard. Services are fully funded by the NDIA and delivered at no cost to NDIS participants across Australia.

Product overview

All Disability Plan Management operates as a service-based company offering two core services: NDIS Plan Management and Support Coordination. The NDIS Plan Management service acts as a financial management solution where registered plan managers handle budgeting, invoice processing, and payment for support providers on behalf of NDIS participants. The Support Coordinator Platform provides tools for coordinators to monitor client budgets. Both services are supported by a proprietary 24/7 online dashboard (called the Genius system) that allows participants and their support teams to track budgets, approve invoices, and manage documents. The company also provides a Provider Portal for service providers to register and submit invoices. All services are fully funded through NDIS at no cost to participants.

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Plan Management Service Fully funded financial plan management service for NDIS participants that processes claims, pays approved provider invoices, tracks budgets, and generates monthly reports. Funded by the NDIA at no cost to participants.
• Support Coordinator Platform Platform providing NDIS Support Coordinators with 24/7 dashboard access to their clients' budgets, monthly budget reports, and bi-monthly budget analysis to help participants maximize NDIS funding utilization.
• Provider Portal Online portal for NDIS service providers to register their invoicing details, access provider toolkits, sample invoices, and guides to NDIS invoicing, enabling fast invoice submission and 3-5 business day payment processing.
• Participant Online Dashboard (Genius system) 24/7 accessible online personal management dashboard for NDIS participants to view and monitor plan budget, approve provider invoices, access service agreements and documents, and track spending by funding categories (Budget-Spent-Pending-Balance).

Quantifiable outcome

• 96% of surveyed members would highly recommend the service
• +3 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

One partnership is on record.

• nib Thrive (nib Group)coreStrategic or Co-development Partner · 1 January 2023In early 2023, All Disability Plan Management was acquired by nib Thrive, part of the nib Group of companies. nib Thrive manages disability plan management businesses and support coordination services. All Disability continues to operate under its own brand while benefiting from nib's resources and technology capabilities. Jo Hollis and the existing team remained with the company post-acquisition.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Leap in!: One of Australia's largest dedicated NDIS plan management providers, serving participants nationwide with financial administration of NDIS funding — directly comparable core service, target customer, and revenue model to All Disability.
• My Plan Manager: Australia-wide NDIS plan management provider offering financial administration of NDIS plans with online dashboards and provider payment processing — same core service, same NDIA funding model, same participant segment as All Disability.
• Maple Plan: Sibling NDIS plan management business operating under the same nib Thrive parent and sharing NDIS provider registration number 4050033778 with All Disability — directly comparable service offering and corporate structure.
• NDSP Plan Managers: Australian NDIS plan management specialist providing financial administration, invoice processing, and budget tracking for NDIS participants — comparable niche specialist focus on plan management under NDIS funding.
• Plan Partners: Major Australian NDIS plan management provider offering budget management, invoice processing, and provider payments to NDIS participants — directly comparable service offering, customer base, and government-funded revenue model.
• Total Plan Management: NDIS plan management provider in Australia serving participants with invoice processing and budget administration — directly comparable scale, service model, and participant target market.

Broad incumbents

• Life Without Barriers: One of Australia's largest disability and community services providers offering NDIS plan management alongside support coordination, housing, and therapy — broader portfolio but overlapping NDIS plan management service.
• Achieve Australia: Large Australian disability services organization providing NDIS plan management among a broader suite of disability supports including accommodation and supported employment — comparable disability services focus but broader scope.
• Northcott: Major Australian disability services provider offering NDIS plan management, support coordination, and therapy services — comparable disability customer base with broader service portfolio than pure plan managers.

Regional players

• Australian Disability + Services (ADSI): Australian disability services provider offering NDIS plan management and support services with a regional focus — comparable service mix but typically concentrated in specific states/regions rather than nationwide.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/alldisability
• LinkedInlinkedin.com/company/alldisability
• Instagraminstagram.com/alldisability

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about All Disability Plan Management