Arcadia Home Care

What Arcadia Home Care does

Arcadia Home Care is a privately held home care service provider founded in 2005 and headquartered at 302 Bay Street, Toronto. The company delivers in-home personal and rehabilitative care to families across the Greater Toronto Area (GTA) navigating complex clinical conditions including dementia, Alzheimer's disease, acquired brain injury (ABI), stroke recovery, Parkinson's, post-hospital recovery, frailty/falls, and palliative care. Arcadia employs Personal Support Workers (PSWs) for general personal care and daily living support, alongside Rehabilitation Support Workers (RSWs) supervised by an RSW Manager with over 15 years of ABI field experience for clinical rehabilitation under OT and PT direction. The company operates without proprietary software, AI, or technology platforms; care planning, caregiver matching, and documentation follow standard industry practices.

The service portfolio consists of 12 distinct offerings, organized around both care conditions (Dementia and Alzheimer's Care, ABI Care, Rehabilitation Support, Parkinson's Support, Palliative Care) and care modalities (Hospital Discharge Support, Case Management, Companion Care, Personal Support and Daily Living, Respite Care, Overnight and 24-Hour Care). Operational features include a no-cost in-home care assessment, personalized care plan documentation, and a caregiver matching process that considers clinical skills, personality, language, cultural background, and scheduling reliability. The company's stated positioning is that of a clinically informed care provider rather than a staffing agency, coordinated with treating clinical teams rather than operating independently.

Arcadia generates revenue primarily through hourly private-pay home care services, with rates varying by caregiver type (PSW versus RSW), care complexity, schedule, and minimum visit length. Additional revenue streams include insurance-funded care delivered under Ontario auto insurance (SABS for motor vehicle accident injuries), WSIB for workplace injuries, employer extended health benefits, and Veterans Affairs Canada for eligible veterans, with Arcadia managing documentation and billing coordination. The company also supplements publicly funded care hours provided through Ontario Health atHome (formerly CCAC). Go-to-market combines direct family outreach via phone and website consultation with a healthcare professional referral pipeline anchored in six major GTA hospital networks (Sunnybrook, Toronto Western, Trillium Health Partners, Mackenzie Health, North York General, and Scarborough Health Network), reinforced by an extensive educational content library supporting organic search and top-of-funnel family engagement. Arcadia reports 51–100 employees, a 4.9-star Google rating across 41 reviews, and states it has guided "hundreds of families" through the care process. The company is founder-controlled (Rohit Tamhane), has no disclosed institutional investors or parent holding company, and complies with PIPEDA and Canadian federal privacy requirements.

Name

Arcadia Home Care

Legal name

Arcadia Home Care

Website

https://arcadiahomecare.ca

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Arcadia Home Care provides specialized in-home personal and rehabilitative care for Greater Toronto Area families navigating dementia, acquired brain injury, stroke recovery, palliative illness, and complex aging, delivering 12 distinct services through PSWs and RSWs coordinated via major GTA hospital referral networks and Ontario Health atHome.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

In-Home Dementia Care Services (Specialized Personal Care) (HLADACAI)

akta.pro secondary industries

Dementia Personal Care (ADLs) Support (HSABAEAB), Alzheimer’s Specialized Care (Mid/Late-Stage) (HSABAEAC), Dementia & Alzheimer’s Respite Care (HSABAGAF), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL)

Keywords

• Home care services
• Dementia care
• Acquired brain injury care
• Rehabilitation support
• Palliative home care

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Private Home Care Services: Arcadia generates revenue primarily through hourly private home care services. Clients or families pay directly for PSW (Personal Support Worker) and RSW (Rehabilitation Support Worker) care hours. Rates vary by type of worker (RSW typically higher than PSW), care complexity, schedule (daytime, evening, overnight), and frequency. Most families also receive some publicly funded care through Ontario Health atHome and supplement with private hours to fill gaps.
2. Insurance-Funded Care: Care services may be funded through auto insurance (Statutory Accident Benefits Schedule / SABS for motor vehicle accident injuries), WSIB (Workplace Safety and Insurance Board for workplace injuries), extended health benefits through employer or private insurance plans, and Veterans Affairs Canada for eligible veterans. Arcadia handles documentation and billing coordination with insurers and case managers.
3. Publicly Funded Care Coordination: Arcadia works alongside Ontario Health atHome (formerly CCAC) to help families maximize publicly funded care. While Ontario Health atHome provides funded PSW hours at no cost to eligible individuals, Arcadia supplements these services with private care to fill gaps in hours, scheduling flexibility, and specific care types required.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Arcadia Home Care delivers in-home personal support, rehabilitation, and clinical care services to families across the Greater Toronto Area, with specializations in dementia and Alzheimer's care, acquired brain injury (ABI) rehabilitation, stroke recovery, hospital discharge support, palliative care, case management, companion care, respite care, and overnight/24-hour care. Care is delivered by Personal Support Workers (PSWs) and Rehabilitation Support Workers (RSWs) matched to clients by clinical skills, condition experience, personality, and language, and is coordinated with publicly funded Ontario Health atHome services and private insurance funding.

Product overview

Arcadia Home Care operates as a specialized home care service provider offering a portfolio of 12 distinct services centered around clinical expertise and human compassion. The core offerings include Dementia & Alzheimer's Home Care, Acquired Brain Injury Home Care, Rehabilitation Support, Hospital Discharge Support, Palliative Home Care, Case Management, Companion Care, Personal Support & Daily Living, Respite Care, and Overnight & 24-Hour Care. These services are supported by operational features including Caregiver Matching (matching caregivers to clients based on clinical fit, personality, and scheduling), Care Plans (personalized documentation), and Care Assessments (in-home evaluations). The service model integrates with Ontario Health atHome for publicly funded care coordination and accepts referrals from hospital discharge planners, social workers, OTs, and physicians across the GTA.

Differentiator

Problem solved

Functional benefit

Products and services

• Dementia & Alzheimer's Home Care Specialized in-home care for individuals living with dementia or Alzheimer's disease, focusing on safety, routine reinforcement, personal care, medication management, and caregiver support across all stages of the condition.
• Acquired Brain Injury Home Care Rehabilitation-focused home support for individuals with acquired brain injury, implementing community rehabilitation programs developed by occupational therapists and physiotherapists, with cognitive support, mobility assistance, and behavioral support.
• Rehabilitation Support Goal-oriented home care delivered alongside OT, PT, and specialist teams to implement prescribed rehabilitation programs and help clients generalize rehabilitation gains in their home environment.
• Hospital Discharge Support Coordinated transition support from hospital to home, including home setup, personal care, mobility support, and follow-through to ensure safe discharge, with care typically commencing within 24-72 hours for urgent situations.
• Palliative Home Care Comfort-focused care preserving dignity and supporting the whole family during serious illness or end-of-life stages.
• Case Management Coordinated oversight and planning ensuring care stays consistent, well-organized, and responsive as client needs change over time.
• Companion Care Matched human presence providing conversation, activities, outings, and social engagement to combat isolation and support emotional wellbeing for seniors.
• Personal Support & Daily Living Hands-on assistance with personal care including bathing, dressing, grooming, meal preparation, mobility support, and light housekeeping tasks.
• Respite Care Scheduled, reliable relief for family caregivers providing consistent professional support so family members can rest and maintain their own wellbeing.
• Overnight & 24-Hour Care Continuous supervision and support for clients requiring around-the-clock care or nighttime safety monitoring, with separate flat rates for overnight shifts.

Named customers10 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and peripheral.

• Sunnybrook Health Sciences CentrecoreStrategic or Co-development PartnerSunnybrook is a major GTA hospital with stroke and dementia programs. Many Arcadia clients are referred following discharge from Sunnybrook's stroke unit. The relationship represents an ongoing clinical referral pathway where Arcadia provides post-discharge home care coordination for Sunnybrook patients.
• Toronto Western HospitalcoreStrategic or Co-development PartnerToronto Western Hospital's stroke unit refers post-stroke patients to Arcadia for home-based rehabilitation support and daily care. The partnership provides a consistent discharge pathway for patients requiring ongoing community-based care.
• Trillium Health PartnerscoreStrategic or Co-development PartnerTrillium Health Partners (comprised of Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre) refers post-stroke and general medical discharge patients to Arcadia for home care services. Represents the Peel Region referral pathway.
• Mackenzie HealthcoreStrategic or Co-development PartnerMackenzie Health (York Region hospital) refers stroke recovery and general discharge patients to Arcadia for home care services. Serves the Markham, Richmond Hill, and Vaughan catchment area.
• North York General HospitalcoreStrategic or Co-development PartnerNorth York General Hospital refers dementia clients following hospital discharge to Arcadia for home-based dementia care support. Serves the North York catchment area.
• Scarborough Health NetworkcoreStrategic or Co-development PartnerScarborough Health Network refers dementia clients to Arcadia following hospital discharge. Represents the Scarborough region referral pathway in east Toronto.
• Ontario Health atHomecoreStrategic or Co-development PartnerOntario Health atHome (formerly CCAC) is the provincial body coordinating publicly funded home care in Ontario. Arcadia works alongside Ontario Health atHome to help families understand publicly funded options and supplement funded hours with private care. The relationship is complementary rather than competitive — Arcadia fills gaps in hours, scheduling flexibility, and specialized care types that publicly funded services do not cover.
• Ontario Auto Insurance System (SABS)peripheralStrategic or Co-development PartnerOntario's auto insurance system (Statutory Accident Benefits Schedule) provides attendant care benefits for individuals injured in motor vehicle accidents. Arcadia is familiar with SABS documentation requirements and has experience working with case managers and insurance adjusters in this system to provide funded ABI home care.
• Veterans Affairs CanadaperipheralStrategic or Co-development PartnerEligible veterans may receive funding for home care and home maintenance support through Veterans Affairs Canada. Arcadia has provided care for veterans and is familiar with program requirements, enabling veteran families to access funded home care services.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• ParaMed Home Health Care: National Canadian home care provider (now part of Extendicare) delivering PSW, nursing, and dementia home support across Ontario. Comparable on core service mix (personal support, dementia, hospital-to-home, respite), referral-driven GTM, and pay-for-hour pricing model used by GTA families.
• VHA Home HealthCare: Toronto-headquartered non-profit home care provider delivering PSW, nursing, and rehabilitation support across the GTA. Direct geographic and service-line overlap with Arcadia, particularly in hospital discharge, dementia, and post-acute complex care funded through Ontario Health atHome.
• Comfort Keepers: Canadian franchise network providing in-home companionship, personal care, and dementia support across the GTA. Comparable on hourly private-pay PSW services, dementia/Alzheimer's specialization, and family-facing referral and consult-driven sales motion.
• We Care Home Health Services: Established Canadian home care franchise providing PSW, personal support, and homemaking services across Ontario. Comparable on hourly private-pay model, hospital discharge support, and complex-care positioning in the GTA market.
• Nurse Next Door: Canadian home care franchise with GTA locations offering senior home care, dementia, and post-hospital recovery services. Comparable on private-pay hourly model, dementia/palliative positioning, and family-centered GTM motion.
• Right at Home Canada: Canadian franchise of the U.S. Right at Home system, providing personal support, dementia care, and respite across Ontario including the GTA. Comparable on condition-specific care packages, family caregiver support positioning, and private-pay hourly pricing.
• Home Care Assistance: Canadian franchise network offering in-home personal care, dementia care, and respite services in the GTA. Closely comparable on private-pay hourly pricing, dementia/Parkinson's specialization, and family-facing sales motion.

Broad incumbents

• CBI Health: Large Canadian healthcare provider with home health, rehabilitation, and brain injury programs across Ontario. Comparable in ABI and rehabilitation home support, with a broader clinic-network footprint and more formalized clinical infrastructure than Arcadia.
• SE Health (Saint Elizabeth): Major Canadian non-profit home and community health care organization operating across Ontario with nursing, personal support, and rehabilitation services. Comparable as a hospital-discharge and dementia/aging home care provider in the GTA, with significantly greater scale and broader service lines.
• Bayshore Home Health: One of Canada's largest home and community health care providers, offering PSW, nursing, and personal support services across Ontario. Comparable as a similarly broad-scope in-home care agency competing for hospital discharge and private-pay complex care clients in the GTA, though Bayshore operates nationally with far greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/arcadiahomecare
• Facebookfacebook.com/arcadiahomecare.ca
• LinkedInlinkedin.com/company/arcadia-home-care

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arcadia Home Care