UniversalCare

What UniversalCare does

UniversalCare Canada Inc. is a privately held, 100% Canadian-owned provider of management and consulting services for long-term care (LTC) and retirement homes across Ontario. Founded in 2010 by Joseph Gulizia, the company operates 27 senior residences serving more than 1,500 residents, delivering facility management, health care services, development consulting, and operational consulting to private operators, hospital systems, cultural communities, and Indigenous Nations. UniversalCare also runs UniversalCare Health Services, established in 2013, which provides physiotherapy across the network, and the UniversalCare Foundation for community fundraising.

The company's core offering is full-stack LTC and retirement home management, including clinical care delivery, executive leadership, regulatory compliance, financial management, risk management, and Resident Quality Inspection preparation. Specialized clinical capabilities include Ontario's only specialized Hemodialysis Units within an LTC setting (since 2012) and Memory Care Units. UniversalCare was the first organization in Ontario to integrate EPIC hospital medical record systems with Point Click Care across multiple sites, enabling direct data exchange between care homes and partner hospitals to reduce clinical errors. The firm holds RNAO's first-ever global Best Practice Spotlight Organization (BPSP) Long-Term Care HOST designation (2021) and was appointed by the Ontario Ministry of Health and Long-Term Care to assume operations of a multinational-owned facility during COVID-19, resolved within 90 days.

UniversalCare generates revenue through managed-services contracts and consulting fees with LTC and retirement home operators on a B2B basis, with customized service packages per client facility (no public pricing). Distribution is direct, via management agreements with home owners and consulting engagements for facility development and operational improvement. The customer base spans hospital-affiliated (Mackenzie Health), cultural community (Labdara Lithuanian, Villa Colombo Vaughan, Mariann Home, Italian Chamber of Commerce-affiliated facilities), Indigenous Nations (Mohawks of the Bay of Quinte, Oneida Nation of the Thames), and community operators, with four new facilities scheduled to open between Fall 2025 and Summer 2026.

Name

UniversalCare

Legal name

UniversalCare Canada Inc.

Website

https://universalcareinc.ca

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

UniversalCare Canada Inc. provides management and consulting services for long-term care and retirement homes across Ontario, operating 27 residences serving over 1,500 residents with clinical, operational, and financial oversight for facility owners and Indigenous Nations.

Ownership category

akta.pro rank

Headquarters

HQ city

Nobleton

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Management and Consulting Services: UniversalCare generates revenue through management fees and consulting services provided to long-term care and retirement homes. Services include facility management, health care services, development consulting, operational consulting, and clinical consulting.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

UniversalCare provides comprehensive management and consulting services for long-term care (LTC) and retirement homes across Ontario. The company operates 27 residences serving more than 1,500 residents and delivers facility management, clinical health care services, development consulting, operational consulting, and physiotherapy services. UniversalCare also operates specialized Hemodialysis Units and Memory Care Units, and provides Indigenous culturally sensitive care through partnerships with First Nations communities.

Product overview

UniversalCare is a senior care management company operating 27 residences across Ontario managing over 1,500 residents. The company's core offering is comprehensive management and consulting services for Long-Term Care and Retirement Homes. Services include Health Care Services, Development Consulting, and Operational Consulting delivered through a network of individually branded facilities including Richview Manor (founding property), Rosewood properties, Mackenzie Health, Villa Colombo Vaughan, and Indigenous long-term care homes. The company also provides physiotherapy services through UniversalCare Health Services and operates UniversalCare Foundation for fundraising. In 2022, UniversalCare became the first organization in Ontario to integrate EPIC with Point Click Care to improve care coordination.

Differentiator

Problem solved

Functional benefit

Products and services

• Long-Term Care Management Services

Quantifiable outcome

• Successfully managed 27 residences caring for over 1,500 residents across Ontario
• +6 more outcomes

Named customers17 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core, flagship, strategic and minor.

• Registered Nurses Association of Ontario (RNAO)coreStrategic or Co-development PartnerUniversalCare became RNAO's first ever global BPSP (Best Practice Spotlight Organization) Long Term Care HOST in 2021, implementing Best Practice Guidelines and sharing innovative approaches with the healthcare community.
• York Central Hospital (now Mackenzie Health)flagshipStrategic or Co-development PartnerUniversalCare signed its first management agreement with York Central Hospital in 2010, which has evolved into a long-standing partnership managing Mackenzie Health's long-term care facility.
• EPIC SystemscoreTechnology or IntegrationUniversalCare became the first organization in Ontario to integrate EPIC hospital medical record platform with Point Click Care, enabling improved communication between care homes and local hospitals to reduce errors.
• Point Click CarecoreTechnology or IntegrationIntegrated EPIC medical records with Point Click Care platform at multiple sites for seamless healthcare data sharing.
• Ontario Ministry of Health and Long-Term Care (MOHLTC)flagshipStrategic or Co-development PartnerAppointed by MOHLTC in 2020 to assume operations of a facility owned by a large multinational to address COVID-19 challenges, successfully doing so within 90 days.
• Local Health Integration Network (LHIN)coreStrategic or Co-development PartnerUniversalCare works with Local Health Integration Networks as stakeholders and partners in delivering healthcare services across Ontario.
• Mohawks of the Bay of Quinte (MBQ)strategicStrategic or Co-development PartnerUniversalCare assumed management of MBQ's first Indigenous long-term care home in 2023 and is constructing a second 128-bed facility that will be the only net-zero carbon long-term care home in Ontario.
• Oneida Nation of the ThamesstrategicStrategic or Co-development PartnerUniversalCare manages the Tsi' Nu: Yoyantle Na' Tuhuwatisni – Oneida Long-Term Care Home, providing culturally sensitive care respecting Indigenous traditions.
• CARF InternationalminorStrategic or Co-development PartnerJoe Anne Holloway has served as a CARF Surveyor since 2012, gaining and sharing valuable insights and innovative approaches in healthcare quality assessment.
• Ontario Long Term Care Association (OLTCA)coreStrategic or Co-development PartnerMaria Cherbel was awarded 'The Clinical Protocol Excellence Award' by OLTCA for championing implementation of best practice clinical protocols.

Scale indicators3 records

Recent moves11 records

Expansion highlights6 records

Direct peers

• Revera Inc. Revera is one of Canada's largest owners, operators, and investors in seniors' accommodation with retirement, assisted living, and long-term care residences concentrated in Ontario. Directly comparable to UniversalCare as a competing LTC and retirement operator with similar service lines (memory care, assisted living) and overlapping regulatory expertise in Ontario.
• Sienna Senior Living: Sienna Senior Living is one of Canada's largest owners, operators, and managers of senior living residences including long-term care and retirement homes across Ontario and other provinces. Directly comparable to UniversalCare as a competing Ontario LTC and retirement home operator with overlapping management capabilities and a similar mix of B2B management contracts and direct operations.
• Southbridge Care Homes: Southbridge Care Homes owns and operates long-term care homes across Ontario with a mix of corporate-owned and managed facilities. Comparable to UniversalCare as an Ontario LTC operator with overlapping service portfolio, MOHLTC funding exposure, and competing for similar resident and contract opportunities in the province.
• Extendicare: Extendicare is a major Canadian owner, operator, and manager of long-term care homes and retirement residences with significant Ontario operations and home health services. Comparable to UniversalCare as a competing LTC operator and management services provider in Ontario, with similar exposure to provincial MOHLTC funding and inspection regimes.
• Jarlette Health Services: Jarlette Health Services is a private, family-owned Ontario operator of long-term care homes and retirement residences with deep experience across the province. Comparable to UniversalCare as a similarly-sized Ontario-focused LTC and retirement operator, though predominantly owner-operator rather than third-party management focused.
• Chartwell Retirement Residences: Chartwell is a major Canadian owner and operator of retirement residences and long-term care homes with a strong Ontario footprint. Comparable to UniversalCare as a competing retirement and LTC operator targeting similar Ontario seniors market, though larger and publicly traded with mostly owned real estate rather than a third-party management model.
• AgeCare: AgeCare is a Western Canada-focused owner and operator of long-term care, supportive living, and retirement residences that has expanded eastward. Comparable to UniversalCare as a Canadian LTC and seniors housing operator with overlapping service categories (memory care, assisted living) and a multi-province growth strategy.
• Responsive Group: Responsive Group is a private Ontario-based management and consulting company that operates and manages long-term care homes and retirement residences, with a similar business model of providing management services to facility owners. Directly comparable to UniversalCare as a competing Ontario LTC management firm competing for the same third-party management contracts.

Broad incumbents

• Bayshore HealthCare: Bayshore HealthCare is one of Canada's largest private healthcare services companies offering home health, personal care, pharmacy, and facility staffing services. Adjacent to UniversalCare as a broader Canadian healthcare services provider with overlap in personal care and LTC support services, though its core business is home care rather than LTC facility management.

Emerging players

• Amica Senior Lifestyles: Amica Senior Lifestyles is a Canadian owner and operator of premium retirement residences concentrated in Ontario and British Columbia. Partially comparable to UniversalCare as a competing Ontario retirement residence operator, though Amica focuses on higher-end independent and assisted living rather than LTC skilled nursing beds.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key highlights7 records

Customer concentration

• Xx.com/universalcares
• Facebookfacebook.com/universalcarecanada
• LinkedInlinkedin.com/company/universalcare-canada-inc
• Instagraminstagram.com/universalcarecanada

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UniversalCare