What Wired Telcom does

Wired Telcom (legal entity: Wired National) is a Managed Services Provider (MSP) headquartered in Oswego, New York, that delivers turnkey IT and communication infrastructure exclusively to franchise and multi-location businesses across the contiguous United States. The company's core service bundle spans VoIP business phone systems, enterprise-grade WiFi built on CISCO Meraki hardware, video security camera systems with remote viewing, background music and sound masking, hybrid data protection (local server plus cloud), structured low-voltage cabling, media installation, and unlimited 24/7 remote helpdesk with a stated seven-minute response time. Service delivery is field-based, with traveling technicians handling installation and on-site service nationwide, and a US-based support center handling remote tickets around the clock.

The company's revenue mechanics combine recurring managed services subscriptions (e.g., unlimited IT support listed at $149 per month), professional services for installation and wiring, recurring equipment leasing (currently phone systems, with stated intent to expand leasing into other hardware categories), and short-term financing (12-month plans for new builds and major upgrades). Go-to-market is sales-led and direct: field account executives and inside-sales reps work franchise owners through free consultations, supported by content marketing (a 60+ article blog, a franchise-IT e-book), LinkedIn/Facebook presence, and SMS marketing. Pricing is predominantly quote-based, with no published rates beyond the single $149/month subscription tier.

The customer base is verticalized around franchise systems, with named deployments at Planet Fitness and F45 Training (both in the fitness vertical) and additional dedicated pages for daycare facilities, spas, hair salons/barbershops, and swim schools. Operating scale signals include 11–50 employees, a stated 99% customer retention rate, 90% of survey respondents citing reliability as a top advantage, ongoing job postings for traveling low-voltage installers, and self-description as "the nation's fastest growing IT Solutions company." Founded by Ed Alberts, the company has not taken institutional venture or private equity capital; the only disclosed capital event is a $50,000 grant from Oswego County's Next Great Idea Contest in 2018.

Name

Wired Telcom

Legal name

Wired National

Website

https://wiredtelcom.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Wired Telcom is a Managed Services Provider delivering turnkey IT and communication solutions—including VoIP, WiFi, security cameras, low voltage wiring, and 24/7 helpdesk—to franchise and multi-location businesses across the contiguous United States.

Ownership category

akta.pro rank

Product category

Managed IT Services for Franchises

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576), Communications Services, Nec (4899)

akta.pro primary industry

Industrial/OT Private Connectivity (Factory, Mining, Ports) (HDAIAGAD)

akta.pro secondary industry

Residential Security System Installation (Wired/Wireless) (HSAHABAA)

Keywords

• Managed IT services
• VoIP phone systems
• Franchise IT support
• Low voltage wiring
• Network infrastructure

Headquarters

HQ city

Oswego

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Monthly subscription-based managed IT services with unlimited support for a flat rate. The company provides ongoing monitoring, maintenance, and support for all IT and communication systems.
2. Equipment Leasing: Phone system leasing and other technology equipment leasing options for franchises. Provides flexibility for upfront costs with predictable monthly expenses.
3. Installation Services: Installation and wiring services for VoIP phones, WiFi, security cameras, background music, and other IT systems at franchise locations. Technicians handle complete implementation from planning through installation.
4. Financing Options: 12-month financing options for new build construction and major upgrades, allowing franchises to spread costs over time rather than large upfront payments.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Wired Telcom is a Managed Services Provider (MSP) that delivers turnkey IT and communication systems to franchise organizations and multi-location businesses nationwide. Its core offering bundles VoIP business phone systems, next-generation enterprise WiFi, video security camera systems, background music and sound masking, hybrid data protection with firewall monitoring, low voltage wiring, media installation, and unlimited 24/7 US-based IT helpdesk support into a single standardized solution installed and serviced by traveling technicians.

Product overview

Wired Telcom is a Managed Services Provider (MSP) offering a unified portfolio of enterprise technology solutions for franchises and multi-location businesses. The core offering centers on IT infrastructure and communications systems including VoIP business phone systems, next-generation WiFi with cellular failover, video security camera systems with remote monitoring, background music and sound masking systems, data protection with hybrid backup, and structured low voltage wiring. All services are supported by 24/7 US-based IT helpdesk support and nationwide on-site installation by traveling technicians. Services are available as individual solutions or as a complete turnkey package, with financing options for equipment and 12-month payment plans for new construction and major upgrades.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP Business Phone Systems

Quantifiable outcome

• 99% customer retention rate achieved through unlimited IT support and reliability
• +2 more outcomes

Named customers2 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• CISCO MerakicoreTechnology or IntegrationCISCO Meraki is a key technology partner for WiFi infrastructure. WIRED is a Meraki certified partner, providing enterprise-grade WiFi solutions for franchise locations. Meraki equipment offers features like guest WiFi social sign-on experiences through Facebook integration.
• DellcoreTechnology or IntegrationDell is listed as a technology partner for hardware solutions including computers and servers.
• HPcoreTechnology or IntegrationHP is listed as a technology partner for hardware solutions.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• 8x8: Cloud communications and contact-center provider targeting multi-site and franchise customers with VoIP, video, and chat. Adjacent competitor to Wired Telcom's VoIP/UC layer.
• RingCentral: Enterprise UCaaS/VoIP platform that franchise and multi-location customers often buy directly. Competes with Wired Telcom's VoIP offering, particularly on self-service procurement for larger franchisors.
• Continuum (ConnectWise): Large managed-services platform powering thousands of MSPs with RMM, NOC, and cybersecurity tooling. Competes indirectly by enabling other MSPs to deliver what Wired Telcom does, and competes directly through partner MSPs.
• TPx Communications: Managed communications, networking, and IT services provider for SMB and multi-site customers. Competes with Wired Telcom on managed WiFi, VoIP, and UCaaS for franchise accounts.
• Cincinnati Bell (altafiber) Business: Regional incumbent carrier offering managed IT, VoIP, and connectivity for multi-location customers. Competes on enterprise-grade SLAs and bundled connectivity vs. Wired Telcom's turnkey IT bundle.

Direct peers

• Corsica Technologies: Managed IT and cybersecurity services provider for SMBs and multi-site operators, with 24/7 helpdesk and standardized deployments — closely comparable to Wired Telcom's model and vertical focus.
• Net@Work: Managed IT, cloud, and ERP/CRM consultancy serving multi-location and franchise-style businesses. Comparable in delivery model and customer profile to Wired Telcom's franchise vertical.
• CMIT Solutions: Franchised managed IT services provider delivering standardized support, networking, cybersecurity, and helpdesk to SMBs and multi-location businesses — a directly comparable MSP model to Wired Telcom's franchise-focused approach.
• Tailored Systems: Managed IT and communications provider serving multi-location and franchise-style customers with VoIP, networking, cabling, and 24/7 support — a close functional match to Wired Telcom's service stack.
• MCT (Managed Communication Technology): Provider of managed IT, VoIP, structured cabling, and security camera services for multi-location businesses — a closely comparable service stack and customer profile to Wired Telcom.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/wiredtelcomny
• LinkedInlinkedin.com/company/wiredtelcom

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wired Telcom