Pfotendoctor

What Pfotendoctor does

Pfotendoctor is a German veterinary telemedicine platform operated by Berlin-based Petcare Solutions GmbH, founded by veterinarian Dr. Anna Marten and co-founders including Roman Safronov. The platform delivers 24/7 video and telephone consultations between pet owners (primarily dog and cat owners) and a network of over 30 licensed veterinarians distributed across Germany, with an average wait time of 8–10 minutes and appointments typically available within 15 minutes. The service is accessed via web (pfotendoctor.de), native iOS and Android apps, and a toll-free hotline (0800 7777 444), and is priced at €29 per 15-minute session during standard hours (Mon–Sat 7:00–22:00) and €35 during off-hours (22:00–7:00, Sundays, public holidays), billed per the German veterinary fee schedule (Gebührenordnung für Tierärzte, GOT).

The core technology stack combines a self-serve booking and video consultation platform with third-party integrations including Twilio for telephony/SMS routing, Cloudinary for image storage, Firebase Cloud Messaging for push notifications, Customer.io for CRM communications, and Mollie for payment processing. The company has built a substantial distribution ecosystem through approximately 20 pet insurance partnerships (including DEVK, Asspario, Agila, Arag, Barmenia, HanseMerkur, Helevetia, Lassie, and Panda) that provide 20% discounts to policyholders, plus a B2B Kooperationspraxis program enabling veterinary clinics to refer after-hours patients while retaining the in-person relationship. Marketing is conducted through an extensive content library (Ratgeber with 50+ articles) and organic social media across Facebook, Instagram, LinkedIn, TikTok, YouTube, and Pinterest. No external funding rounds are disclosed, and the company operates without institutional investors or a parent company.

Name

Pfotendoctor

Legal name

Petcare Solutions GmbH

Website

https://pfotendoctor.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Pfotendoctor is a Berlin-based veterinary telemedicine platform offering 24/7 video and phone consultations between pet owners and 30+ licensed veterinarians across Germany, priced at €29 per 15-minute session, and distributed through approximately 20 pet insurance partnerships and partner veterinary clinics.

Ownership category

akta.pro rank

Product category

Veterinary Telemedicine

NAICS

Veterinary Services (54194), Veterinary Services (541940)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Tele-veterinary & Virtual Care Platforms (Video/Chat, Remote Triage) (HLAMAGAB)

akta.pro secondary industries

Veterinary Telemedicine & Virtual Care Platforms (HLAMAMAC), Online Booking, Intake & Digital Front Door (Forms, Consent, Waitlist) (HLAMAGAD), Veterinary Telehealth Marketplaces (HLALALAM), Veterinary Telemedicine & Remote Care Services (AFAEANAJ)

Keywords

• Veterinary telemedicine
• Online pet consultation
• Video vet services
• Pet healthcare
• Veterinary advice platform

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Video Consultation Fees: Per-consultation fees charged at 29€ per 15-minute session (weekdays 7-22h, Saturday) and 35€ during night hours (22-7h), Sundays, and public holidays. Additional 6€ surcharge for off-hours consultations. Billed per session with no subscription required.
2. Nutritional Counseling: Veterinary nutritional counseling sessions at the same rate as general consultations (29€ per 15 minutes, with 6€ off-hours surcharge).
3. Insurance Partnership Discounts: Revenue through partnerships with pet insurance companies. Insured customers receive discounts (e.g., 20% from DEVK, Asspario) with insurance companies potentially covering or subsidizing consultations.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Pfotendoctor operates a 24/7 online veterinary consultation platform that connects pet owners (dogs and cats) in Germany with licensed veterinarians via video chat, phone, or mobile app. Consultations are billed per 15-minute session at €29.00 during standard hours and €35.00 during nights, Sundays, and public holidays. The company also offers a specialized nutritional counseling service and a partner practice program for veterinary clinics seeking after-hours coverage.

Product overview

Pfotendoctor is a telemedicine platform operated by Petcare Solutions GmbH based in Berlin, Germany, offering 24/7 veterinary consultations via videochat or telephone for dogs and cats. The core product is the TierarztSprechstunde (Veterinary Consultation) — a 15-minute online video or phone consultation with licensed German veterinarians available around the clock at €29.00 per session. An add-on service, Tierärztliche Ernährungsberatung (Veterinary Nutritional Counseling), provides specialized dietary advice at the same rate. The company also offers a Kooperationspraxis (Partner Practice Program) for veterinary clinics to extend their hours, and has insurance partnership programs with DEVK and Asspario providing 20% discounts to policyholders. Pet owners can consult via smartphone app (iOS/Android), web browser, or telephone (0800 7777 444).

Differentiator

Problem solved

Functional benefit

Products and services

• TierarztSprechstunde (Veterinary Consultation) 24/7 online veterinary consultation service delivered via videochat or telephone, connecting German pet owners with experienced licensed veterinarians. Sessions are 15 minutes, priced from €29.00, with a €6.00 after-hours surcharge between 22:00-07:00, Sundays, and public holidays.
• Tierärztliche Ernährungsberatung (Veterinary Nutritional Counseling) Specialized veterinary nutrition consultation covering feeding questions for different life stages, food types, health conditions, and dietary assessments. Offered as a separate 15-minute video consultation at €29.00 base rate.
• Kooperationspraxis (Partner Practice Program) B2B partnership program for veterinary clinics and practices enabling them to extend availability to pet owners outside their regular hours. Pfotendoctor handles after-hours inquiries while the partner practice retains patient relationships and revenue.

Quantifiable outcome

• 9 out of 10 pet owners would recommend Pfotendoctor
• +1 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• DEVK VersicherungcoreGTM or Marketing PartnerDEVK offers 20% discount on Pfotendoctor consultations to their pet insurance policyholders. Customers receive voucher codes via DEVK mail to redeem discounted video consultations.
• AsspariocoreGTM or Marketing PartnerAsspario provides 20% discount on Pfotendoctor services to their pet liability insurance customers. Policy numbers serve as voucher codes.
• Pet Insurance Partners (adcuri, Agila, Arag, Balunos, Barmenia, Cleos Welt, DeineTierwelt Protect, DFV, Getsafe, HanseMerkur, Helevetia, Interlloyd, Lassie, Panda, Petprotect, Petwish, Uelzener)minorGTM or Marketing PartnerVarious pet health and liability insurance companies offering exclusive discounts to their customers who use Pfotendoctor services.
• Devk, Ideal, Asspario (Liability Insurance)minorGTM or Marketing PartnerPet liability insurance partners offering exclusive discounts to policyholders using Pfotendoctor consultations.
• DtW (DeineTierwelt), Dogorama, VoiiominorGTM or Marketing PartnerAdditional partner integrations including pet portals and employee benefits platforms.
• Veterinary Practices (Tierarztpraxis Alzey, Tierarzt Doveren, Tierarzt Kehl, Kleintierpraxis Neuss, Tierärzte Celle-Sommer)coreChannel Partner/ Reseller/ DistributorCooperating veterinary practices refer patients to Pfotendoctor outside their opening hours. Pfotendoctor acts as a special practice for telemedicine during off-hours, returning patients to local practices for in-person treatment.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• BabelBark: Veterinary practice engagement and pet health platform enabling clinics and pet owners to communicate digitally. Comparable technology overlap in tele-vet communications, though primarily B2B-focused.
• Digitail: Cloud-based veterinary practice management and pet parent engagement platform with integrated telemedicine features. Adjacent competitor offering tele-vet capabilities as part of a broader clinic SaaS suite.

Direct peers

• Vetster: Global online veterinary marketplace enabling video, chat, and phone consultations between pet owners and licensed veterinarians. Comparable D2C tele-vet model with usage-based pricing, similar to Pfotendoctor's consultation structure.
• WhiskerDocs: US pet telehealth service providing 24/7 access to veterinary professionals via phone, chat, and video. Comparable on-demand tele-vet model often distributed through pet insurance and employer benefit channels.
• TeleVet: Veterinary telehealth platform enabling clinics to offer video consultations to their clients. Comparable B2B practice partnership angle and tele-vet consultation functionality to Pfotendoctor's offering.
• FirstVet: Swedish-founded veterinary telemedicine platform offering on-demand video consultations with licensed vets across Europe, including Germany. Directly competes with Pfotendoctor on D2C tele-vet services, insurance partnerships, and 24/7 availability.
• PetCoach: Online veterinary consultation and pet health advice platform offering chat-based and on-demand access to licensed vets. Comparable D2C tele-vet advice positioning to Pfotendoctor's core consultation service.
• AirVet: US tele-vet platform offering 24/7 video and chat access to veterinarians, including employer and insurance benefit integrations. Closely mirrors Pfotendoctor's PLG-driven consultation model with insurance/B2B distribution.
• PetsApp: UK-based tele-vet and practice engagement platform that enables clinics to deliver video consultations, messaging, and digital tools to pet owners. Comparable tele-vet product offering with a B2B2C practice partnership angle similar to Pfotendoctor's Kooperationspraxis.

Broad incumbents

• Tierarzt Plus: German veterinary clinic group that owns and operates physical practices and is referenced in Pfotendoctor's data protection disclosures as the affiliated 'Tierarzt Plus-Gruppe'. Represents the established in-person incumbent that tele-vet must complement rather than replace.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCZlqqJrHDv4HmKqab6Mm01g
• Facebookfacebook.com/pfotendoctor
• LinkedInlinkedin.com/company/69222681
• Instagraminstagram.com/pfotendoctor
• TikToktiktok.com/@pfotendoctor
• Pinterestpinterest.de/pfotendoctor

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pfotendoctor