What Jaga-Me does

Jaga-Me is a Singapore-headquartered mobile healthcare company founded in 2015 that operates a digital platform connecting patients to a network of over 500 licensed healthcare professionals (doctors, nurses, and care aides) for on-demand home-based medical, nursing, and caregiving services. The platform supports direct consumer bookings via a customer portal (my.jaga-me.com) and a Care Navigator-concierge intake flow, and is a member of Alliance Healthcare Group (established 1994), which gives Jaga-Me access to a broader ecosystem including a network of over 1,000 panel clinics and pharmaceutical services.

The company offers three core service lines: (1) Home Personal Care, including ADL assistance, medical escort, and interim caregiver services; (2) Home Health Services, comprising doctor house calls, Certificate of Cause of Death certification, nursing procedures (wound care, IV therapy, injections, feeding tube management, urinary catheter care, phlebotomy), specialised nursing (cancer care, JagaDignity palliative care, dementia care), and allied health (physiotherapy, speech therapy); and (3) Support Services, including AIC-approved caregiver training, Severe Disability Assessments, home and corporate health screening, and MOH-approved COVID-19 swab and serology testing. Notable sub-brands include JagaPros (the professional network) and JagaDignity (palliative care, aligned with MOH's 2023 National Strategy for Palliative Care).

Jaga-Me operates on a professional services unit-pricing model (pay-as-you-go), with publicly disclosed Singapore-dollar rates varying by duration, shift type, and professional grade - for example, caregiving at S$32.70-S$55.59/hour and doctor house calls from S$294.30. The business is dual-channel: a direct-to-consumer motion through website enquiry and portal booking, and a B2B channel via formal partnerships with public hospitals (NUHS, Sengkang General Hospital, NCCS, KK Women's and Children's Hospital, Farrer Park Hospital, HCA Hospice Care) and insurers (AIA Singapore). Operations are confined to a single geography (Singapore), where regulatory approvals from AIC and MOH, combined with institutional referral pipelines (notably the mainstreamed MIC@Home programme as of March 2024), form the core of its competitive position.

Name

Jaga-Me

Legal name

Jaga-Me Pte. Ltd.

Website

https://jaga-me.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Jaga-Me is a Singapore-based home healthcare platform founded in 2015 that connects patients to over 500 licensed doctors, nurses, and care aides for medical, nursing, and caregiving services delivered at home, serving elderly, post-acute, palliative, dementia, and cancer patients via D2C bookings and hospital partnerships.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (62161), Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Home Health Aide (HHA) Services (Medically Directed) (HSABACAB)

akta.pro secondary industries

Chronic Care & Complex Care Management (HSABAIAD), Comprehensive Geriatric Assessment & Care Planning (HSABAIAA), Inpatient Hospice / General Inpatient Care (GIP) at Home-Managed (HSABAFAC), Comprehensive Geriatric Assessment & Care Planning (HLADALAA)

Keywords

• Home healthcare services
• Mobile medical care
• Elderly home care
• Nursing procedures
• Palliative care services

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Home Personal Caregiving Services: Hourly nursing and caregiving services including Home Personal Caregiving, Nurse Caregiving, and Medical Escort. Rates vary by duration (hourly, day shift, night shift), day type (weekday, weekend/public holiday), and caregiver type (care aide vs nurse).
2. Home Health Services - Medical: Doctor house calls and certification services. Doctor House Call starts from S$294.30 (office hours), S$457.80 (after office hours). CCOD certification starts from S$381.50 (office hours), S$501.40 (after office hours).
3. Home Health Services - Nursing Procedures: Nursing procedures including wound care, injections, IV infusion therapy, feeding tube management, urinary catheter care, and phlebotomy. Prices range from S$130.80 to S$261.60 depending on procedure complexity and time of service.
4. Support Services: Caregiver Training (S$218 with subsidy S$10) and Severe Disability Assessment (S$250). COVID-19 swab and serology testing services also available.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Jaga-Me is a Singapore-based mobile medical and home care company that delivers home-based medical and personal caregiving services to patients through a digital platform. The company connects patients to a network of over 500 licensed healthcare professionals (doctors, nurses, and care aides) who deliver services directly in patients' homes, including doctor house calls, nursing procedures (wound care, injections, IV therapy, feeding tube management, urinary care, phlebotomy), personal caregiving (ADL assistance, medical escort, respite care), and specialised care for cancer, palliative, and dementia patients.

Product overview

Jaga-Me is a mobile healthcare platform offering a comprehensive suite of home-based medical and caregiving services in Singapore. The platform connects patients to an ecosystem of over 500 licensed healthcare professionals including nurses, doctors, and care aides. The core offering consists of Home Personal Care (assistance with daily activities, medical escort, interim caregiver services), Home Health Services (doctor house calls, nursing procedures like wound care, IV therapy, injections, feeding tube management, urinary care, phlebotomy, and specialised care for cancer, palliative/JagaDignity, and dementia), and Support Services (caregiver training, disability assessment, COVID-19 testing, health screening). The JagaPros healthcare professional network delivers these services through a digital booking platform, with partnerships with public healthcare institutions including MIC@Home hospital-at-home programmes.

Differentiator

Problem solved

Functional benefit

Brands

• JagaDignity: Comprehensive palliative care services programme operated by Jaga-Me, providing support for terminally ill patients to spend their final days at home with dignity

Products and services

• Home Personal Care Professional home personal care services including assistance with activities of daily living (ADLs), personal grooming, feeding, toileting, mobility support, medication management, companionship, and respite care for caregivers. Target audience includes elderly patients, individuals with disabilities, and post-hospital discharge patients.
• Doctor House Call Home medical visits by doctors for general practice, acute and chronic consultations, post-surgery follow-up, routine check-ups, medical procedures, and health education. Pricing starts from S$294.30 during office hours.
• Certificate of Cause of Death (CCOD) Doctor home visit service to issue Certificate of Cause of Death for individuals who pass on due to known and natural causes, with digital submission to My Legacy. Pricing starts from S$381.50 during office hours.
• Injections Home injection procedures including intramuscular (IM) and subcutaneous (SC) injections for vaccinations, hormonal therapies, insulin, blood thinners, palliative care, and cancer treatment. Prices range from S$130.80 to S$261.60 depending on complexity and timing.
• Feeding Tube Procedures Nasogastric tube (NGT) insertion, changing, and management services performed by trained nurses at home, including training for family or helpers.
• Wound Care Professional wound care including treatment for bed sores, post-surgery wounds, malignant wounds, and diabetic wounds, with assessment, cleaning, debridement, and dressing.
• IV Infusion Therapy Intravenous infusion therapy for dehydration, nutritional support, infections, chronic conditions, and rhabdomyolysis, delivered by professional nurses at home.
• Urinary Care Indwelling urinary catheter (IDC) management including insertion, regular change, blockage removal, dislodgement fix, and training for family or helper.
• Phlebotomy and Cannulation Blood withdrawal and intravenous cannula insertion services performed at home for diagnostic testing, medication administration, and fluid therapy.
• Cancer Care Home-based cancer care including administration of medications and assessment of patient vitals in collaboration with oncologists and the NCCS Home Care Programme.
• JagaDignity (Palliative Care) Comprehensive palliative care programme providing physical, emotional, and spiritual support for terminally ill patients, enabling them to spend final days at home with dignity.
• Dementia Care Specialised home care for dementia patients including assistance with ADLs, memory stimulation activities, medical escort services, and respite care for caregivers.
• Physiotherapy Home-based physiotherapy for movement restoration, pain alleviation, and function improvement through personalised exercises, manual therapy, and education.
• Speech Therapy Home-based speech and language therapy for communication disorders, speech difficulties, and swallowing problems (dysphagia) by certified speech-language pathologists.
• Medical Escort Professional accompaniment to medical appointments including assistance with mobility, communication with healthcare providers, and documentation, with or without transportation.
• Interim Caregiver Services Temporary caregiving support managed by AIC for patients awaiting long-term care arrangements after hospital discharge, covering up to 12 shifts over two weeks.
• Caregiver Training AIC-approved caregiver training programme covering basic caregiving, ADLs, and tube feeding, conducted by professional nurses in English, Chinese, or Malay, eligible for CTG subsidy. Standard rate S$218; S$10 with subsidy.
• Severe Disability Assessment (SDA) AIC-approved home disability assessment for eligibility to government care grants including CareShield Life, ElderShield, Home Caregiving Grant, and others. Priced at S$250 per assessment.
• COVID-19 Swab & Serology At-home COVID-19 PCR, rapid swab, and serology (IgM/IgG antibody) tests performed by qualified nurses and swabbers, MOH-approved.
• Hospital @ Home (MIC@Home) Hospital-level care at home under the Mobile Inpatient Care @ Home scheme, providing 24/7 access to healthcare professionals via teleconsultations and home visits for eligible patients referred by partner hospitals.
• Home Health Screening Comprehensive home health screening packages suitable for different age groups and conditions, including cancer marker tests and Vitamin D tests.
• Corporate Health Screening and Preventive Care Onsite corporate health screening services covering blood pressure, cholesterol, glucose, BMI, and other health indicators, with customisable packages for organisations.

Quantifiable outcome

• Over 2,000 patients benefited from MIC@Home service, saving over 9,000 hospital bed days
• +1 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core, minor and flagship.

• National Cancer Centre Singapore (NCCS)coreStrategic or Co-development Partner · 1 January 2020In 2020, Jaga-Me was selected as the mobile healthcare company to administer cancer treatment at home for patients in NCCS Home Care Programme. Nurses visit patients' homes to administer medications and assess vitals. Over 300 patients enrolled as at 2022.
• Singtel Future MakersminorGTM or Marketing Partner · 1 January 2016Selected as top 7 social impact startup in inaugural Future Makers Programme to help bring homecare services platform to the socially disadvantaged.
• NTUC IncomeminorGTM or Marketing Partner · 1 January 2016Won NTUC Income's Future Starter $100k Challenge, which helped the Jaga-Me idea become a reality through funding and business support.
• Alliance Healthcare GroupflagshipStrategic or Co-development PartnerJaga-Me is part of Alliance Healthcare Group (AHG), an integrated healthcare service provider established in 1994. AHG delivers a connected ecosystem of care including family and specialist clinics, a pharmaceutical arm, and a network of over 1,000 panel clinics. This parent relationship provides Jaga-Me with access to an extensive healthcare ecosystem.
• Sengkang General HospitalcoreStrategic or Co-development PartnerJaga-Me secured a Mobile Inpatient Care contract with Sengkang General Hospital for MIC@Home services, where eligible patients can recuperate in their own homes with hospital-level care.
• National University Health System (NUHS)coreStrategic or Co-development PartnerJaga-Me renewed its partnership with NUHS for MIC@Home, providing home-based health services for patients under the Mobile Inpatient Care @ Home care model.
• KK Women's and Children's HospitalcoreStrategic or Co-development PartnerPartnership supporting caregivers of chronically-ill children. Featured in The Straits Times in 2018. Jaga-Me provides respite care and support services for caregivers.
• AIA SingaporecoreStrategic or Co-development PartnerJaga-Me is proud to be a partner with AIA insured Life under the Home Palliative Care programme. For AIA Centurion PA, providing additional support for dementia care. Partnership provides additional support and peace of mind for individuals and families.
• Farrer Park HospitalminorStrategic or Co-development PartnerPartner hospital for home care services, expanding Jaga-Me's network of healthcare institution partnerships.
• HCA Hospice CarecoreStrategic or Co-development PartnerPartnership featured in Causes Week 2016 for supporting caregivers with respite care. Jaga-Me helps caregivers take a break while providing quality home care.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Doctor Anywhere: Singapore-headquartered digital healthcare platform offering telehealth, home-based services, and chronic care management. Comparable to Jaga-Me in combining a digital platform with home healthcare delivery and corporate wellness offerings across Southeast Asia.
• Speedoc: Singapore home-based medical services provider offering doctor house calls, home nursing, and ambulance services. Directly comparable to Jaga-Me's doctor house calls, nursing procedures, and on-demand home medical care model.
• Caregiver Asia: Singapore-based online marketplace connecting families to professional caregivers, nurses, and eldercare companions. Closely mirrors Jaga-Me's JagaPros marketplace model for in-home caregiving services in Singapore.
• Homage: Singapore-based home care platform that matches trained caregivers and nurses to elderly and post-hospitalisation patients. Directly comparable to Jaga-Me's core home personal care and nursing services delivered via a digital marketplace model in Singapore.

Broad incumbents

• Raffles Medical Group: Integrated private healthcare provider in Singapore operating clinics, hospitals, and ancillary services. Comparable as a broad incumbent offering healthcare services including house-call and home-care-adjacent offerings through its extensive network.
• Healthway Medical: Singapore private healthcare group operating a network of GP and specialist clinics with corporate health screening services. Comparable to Jaga-Me's corporate health screening business line and Singapore primary-care footprint.
• GrabHealth: Southeast Asian super-app's healthcare vertical offering teleconsultations, medicine delivery, and home health services. Comparable to Jaga-Me in offering consumer-facing digital access to home and remote healthcare services across the region.
• NTUC Health: Singapore's largest community-care provider offering eldercare, home personal care, nursing, and day-care services. Overlaps with Jaga-Me's home personal care and eldercare segments but operates as a broad, established incumbent across multiple care settings.

Regional players

• Ooca: Thailand-headquartered telehealth and digital health platform expanding across Southeast Asia. Comparable to Jaga-Me as a digital platform delivering healthcare services remotely, though focused on a different geography and category (mental health).

Emerging players

• MyDoc: Singapore-based digital health platform offering teleconsultations, chronic disease management, and corporate wellness. Comparable to Jaga-Me in Singapore digital-health delivery, with partial overlap on home-based chronic care management.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@jagamemedicalhomecare
• Facebookfacebook.com/jagamehome
• LinkedInlinkedin.com/company/jaga-me

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jaga-Me