Telworx Communications

What Telworx Communications does

Telworx Communications is a privately held, founder-led IT services and telecommunications provider headquartered in Rye Brook, New York, founded in 2002 by Michael Franklin (Mickey). The company delivers turnkey technology solutions to small and mid-market businesses across nine verticals including healthcare, financial services, real estate, manufacturing, retail, and education, with a primary geographic focus on the NY tri-state area and a secondary national accounts practice. Its service portfolio comprises six lines: IT Management (proactive network monitoring and maintenance), IT Relocation (project-managed office moves), Structured Cabling (design and installation with a Commscope-backed lifetime warranty), Phone Systems (premise-based Avaya IP Office or cloud-based RingCentral), Security (access control, surveillance, intrusion detection), and Cloud Services (offsite backup, hosted Exchange, spam filtering, email retention, antivirus). The technology stack is built on third-party vendor platforms rather than proprietary IP; the company's value lies in certified installer status, vendor partnerships (Avaya, RingCentral, Commscope), and bundled project management.

Telworx operates a consultative, direct field-sales GTM targeting mid-market customers in the region, with services delivered on-site. Revenue mechanics combine one-time professional services revenue (cabling installations, IT relocations, phone system deployments) with recurring managed services revenue (IT Management, Cloud Services). Pricing is quote-based and customized per engagement. The firm is bootstrapped with no disclosed institutional investors, acquisitions, or funding rounds, and operates with 11-50 employees including a seven-person leadership/project management team with manufacturer certifications spanning Commscope, Avaya, Microsoft (MCSE), and CompTIA Security+. The customer base includes recognizable logos such as Sotheby's, Mt. Sinai, Wegmans, Ameriprise, AutoNation, Cushman & Wakefield, and Teladoc, which serves as both social proof and a diversified anchor client roster.

Name

Telworx Communications

Legal name

Telworx Communications

Website

https://telworx.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Telworx Communications is a privately held, founder-led IT services and telecom provider based in Rye Brook, NY, delivering structured cabling, phone systems, IT management, relocation, security, and cloud services to small and mid-market businesses across multiple verticals in the NY tri-state area.

Ownership category

akta.pro rank

Product category

Telecommunications and IT Infrastructure Services

NAICS

Telecommunications (517), Wired and Wireless Telecommunications (except Satellite) (5171), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Computer Communications Equipment (3576)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Structured cabling installation
• Managed IT services
• Business phone systems
• IT relocation services
• Cloud infrastructure services

Headquarters

HQ city

Rye

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Professional Services - IT Management: Recurring managed IT services including proactive network monitoring, maintenance, and support. Generates regular reports on each node of the network and provides troubleshooting capabilities.
2. Professional Services - Structured Cabling: Design and installation of structured cabling systems for commercial, retail, and industrial spaces. Includes project management, permitting coordination, and testing services.
3. Professional Services - IT Relocation: Technology relocation services for businesses moving offices, including dismantling, packing, transporting, and setting up IT infrastructure at new locations.
4. Phone Systems Sales and Installation: Sales, installation, and configuration of phone systems including traditional premise-based (Avaya) and cloud-based (RingCentral) solutions. Includes carrier services for product selection, ordering, and provisioning.
5. Security Systems: Installation of security components including access control systems, surveillance systems, and intrusion detection.
6. Cloud Services: Offsite backup, Microsoft Exchange hosting, spam filtering, email retention, and antivirus services managed from the cloud.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels1 record

Core offering

Telworx Communications provides turnkey IT and telecommunications infrastructure services for small and mid-market businesses in the NY tri-state area. Core offerings include managed IT services, structured cabling design and installation, phone system consulting and deployment (cloud-based RingCentral or premise-based Avaya), IT relocation project management, physical security systems, and managed cloud services. Services are delivered directly to customer sites by certified technicians and can be bundled as full turnkey packages or purchased a la carte.

Product overview

Telworx Communications provides a portfolio of turnkey technology solutions for small and mid-market businesses in the New York tri-state area. The offering is organized as a suite of professional and managed services rather than a unified software platform. Core services include IT Management (proactive network monitoring and maintenance), IT Relocation (project management for office moves), Structured Cabling (design, installation, and warranty via Commscope), Phone Systems (cloud-based via RingCentral or premise-based via Avaya IP Office), Security (access control and surveillance), and Cloud Services (backup, Microsoft Exchange, spam filtering, and antivirus). These services can be bundled into a seamless technology package or purchased a la carte.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Management
• IT Relocation
• Structured Cabling
• Phone Systems
• Security
• Cloud Services

Quantifiable outcome

• Reduced network maintenance costs through proactive monitoring
• +1 more outcomes

Named customers22 records

Segments9 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• RingCentralcoreTechnology or IntegrationTelworx has partnered with RingCentral as their cloud-based phone system provider. RingCentral is a cloud-based phone system and communication platform providing voice and video conferencing, messaging, and phone numbers for businesses. Telworx recommends and implements RingCentral solutions for customers suitable for cloud-based systems.
• CommscopecoreTechnology or IntegrationTelworx has partnered with Commscope to offer manufacturer Lifetime Warranties on structured cable installations. The H2Max performance guarantee ensures components are matched and the solution remains stable over a wide frequency for optimal transmission. Warranty ensures installed performance meets published standards for the lifetime of the installation.
• AvayacoreTechnology or IntegrationAvaya phone systems have been Telworx's system of choice for premise-based phone system installations since 2002. Avaya's IP Office is expandable to support businesses of all sizes with Fortune 500 functionality at small business price points. Telworx designs and implements Avaya solutions for customers requiring premise-based systems.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ConvergeOne: National integrator of collaboration, networking, and data center solutions, including Avaya and Cisco UC deployments, managed services, and IT infrastructure. Overlaps directly with Telworx's phone systems and IT management offerings at larger enterprise scale.
• CBTS (Cincinnati Bell Technology Solutions): Provider of managed IT services, unified communications, and network infrastructure to mid-market and enterprise customers. Comparable service portfolio spanning cloud, telecom, and IT management.
• Windstream Enterprise: Managed communications services provider offering UCaaS, managed network services, and SD-WAN. Overlaps with Telworx's cloud phone system and managed network offerings, particularly where Telworx resells third-party UCaaS like RingCentral.
• Black Box Corporation: National provider of communications and IT infrastructure services including structured cabling, unified communications, and managed services. Comparable in cabling and UC delivery for enterprise and mid-market customers, but at much larger scale.
• Presidio: Large-scale IT solutions provider offering unified communications, managed services, network infrastructure, and cloud solutions to mid-market and enterprise clients. Competes for the same Avaya/RingCentral-style phone system and managed services engagements.
• Granite Telecommunications: Provider of managed communications, voice, data, and managed services to multi-location enterprises. Overlaps with Telworx on enterprise fixed-line and UCaaS deployments across distributed sites, comparable in scope to Telworx's National Accounts practice.

Direct peers

• TPx Communications: Managed IT services and UCaaS provider focused on SMB and mid-market customers, with offerings in hosted phone systems, managed networks, and IT support. Strongly comparable customer profile and cloud phone / managed services mix.
• Atlantic Tomorrow's Office: NY tri-state area managed IT services, unified communications, and structured cabling provider for SMB and mid-market clients. Directly comparable in geography, service mix (phone systems, cabling, managed IT), and customer segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telworx Communications