What Scopserv International does

ScopServ International Inc. is a privately held Canadian telecommunications company headquartered in Boisbriand, Quebec, that provides IP business telephony software and services to enterprise end customers and IT integrator/reseller channel partners. The company has operated since 2006 and supports installations ranging from 2 to 5,000+ extensions, with a stated footprint of 250,000+ endpoints across 50+ countries and more than 1,000 customer organizations spanning enterprise clients (Bell Technical Solutions, Hypertec, Stanpro, CSEM) and Quebec SMEs.

The core technology stack centers on SCOPTEL IPBX, a proprietary IP telephony platform offering call forwarding, ACD queueing, automated attendants, voicemail-to-email, and hundreds of APIs for CRM/ERP integration. ScopServ complements this with SCOPCLOUD, a fully managed cloud telephony service launched in 2018, and SCOPCOMM hardware devices that enable PC-based telecommuting extensions. As a CRTC-registered CLEC, the company also provides SIP trunks and telephone numbers directly, with secure Tier 3 data center hosting fully established in Canada and Microsoft Teams interoperability as a differentiator in unified communications deals.

ScopServ's business model is anchored in recurring revenue from IPBX licensing, managed cloud services, and SIP trunking subscriptions, with pricing quote-based and not publicly disclosed. The go-to-market combines direct enterprise field sales with an IT integrator/reseller channel that uses the multi-tenant platform to consolidate multiple end customers on a single ScopServ instance. Named customers include Bell Technical Solutions (1,200 users), Hypertec (5,000 users), and Stanpro (500 multi-site users across North America), indicating engagement in larger enterprise deals alongside the long tail of SME customers in Quebec. The company acquired Facilis in January 2023, signaling selective inorganic growth within its core telephony market.

Name

Scopserv International

Legal name

ScopServ International Inc

Website

https://scopserv.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

ScopServ International is a privately held Canadian IP business telephony provider offering the SCOPTEL IPBX platform, SCOPCLOUD managed service, and CLEC-registered SIP trunking to enterprise customers and IT integrator/reseller channel partners across North America and 50+ countries.

Ownership category

akta.pro rank

Product category

IP Business Telephony Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

Keywords

• IP business telephony
• Cloud IPBX services
• SIP trunking
• Unified communications
• Contact center software

Headquarters

HQ city

Montreal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. IP Business Telephony Services: Provides complete IPBX solutions, SIP trunks, and telephone numbers as a registered CLEC. Services include cloud hosting, multi-tenant platform management, and enterprise telephony features.
2. License Fees: IPBX licensing for installations ranging from 2 to 5,000+ extensions, generating recurring revenue from software licenses
3. Managed Cloud Services: SCOPCLOUD fully managed cloud service providing secure, reliable interconnection to North American telephone network

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

ScopServ International develops and delivers IP business telephony solutions, centered on the SCOPTEL IPBX software platform and the SCOPCLOUD fully managed cloud service. The company also operates as a CRTC-registered CLEC providing SIP trunks and telephone numbers across North America, with deployments spanning 2 to 5,000+ extensions, hundreds of APIs for CRM/ERP integration, and multi-tenant platform capabilities for IT integrators and resellers.

Product overview

ScopServ International offers an integrated IP Business Telephony portfolio consisting of SCOPTEL IPBX (the core on-premises or virtual IPBX software), SCOPCLOUD (the fully managed cloud service launched in 2018), and ScopTel IPPBX (the flagship product combining communication tools with enterprise features). The platform supports 2 to 5,000+ extensions, includes hundreds of APIs for CRM/ERP integration, and operates as a CRTC-registered CLEC providing SIP Trunks. The ecosystem also includes SCOPCOMM hardware devices for telecommuting and cloud-based deployment options.

Differentiator

Problem solved

Functional benefit

Brands

• SCOPTEL IPBX: ScopServ's IP Telephony software package that combines best of breed communication tools with comprehensive Enterprise Telephony features. A cloud based IPBX focused on SIP provider interoperability for seamless integration into the customer environment.
• SCOPCLOUD
• SCOPCOMM

Products and services

• SCOPTEL IPBX

Quantifiable outcome

• 250,000+ endpoints deployed globally
• +2 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Bell Technical Solutions (BST)coreTechnology or IntegrationBell Technical Solutions, a wholly owned subsidiary of Bell Canada, operates a 1200 user SCOPTEL IPBX license. BST runs a call center for residential and business customers calling 611 for technical support.
• Commission des services électriques de Montréal (CSEM)coreTechnology or IntegrationCSEM uses SCOPTEL IPBX for business telephony in workshops and customer contact center, with the telephone system interconnected to their thermographic manhole management system.
• HyperteccoreChannel Partner/ Reseller/ DistributorHypertec holds a 5,000 user SCOPTEL IPBX license and manages disaster recovery and business continuity services for large corporations and governments. Their Hypertec Direct division operates a contact center for equipment sales.
• Stanpro (Standard Products)coreTechnology or IntegrationStandard Products uses SCOPTEL IPBX for Montreal headquarters with 500 multi-site users across North America, operating customer service center and telecommuting solutions.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Dialpad: Dialpad is a cloud-native UCaaS and CCaaS provider differentiated by AI-driven voice intelligence and a modern SaaS delivery model. It is an emerging challenger in the same cloud telephony category as ScopServ's SCOPCLOUD, primarily in the North American SMB and mid-market.

Broad incumbents

• Cisco (Webex Calling): Cisco's Webex Calling delivers cloud UCaaS and contact center as part of its broader collaboration portfolio, competing for enterprise telephony budgets that ScopServ also targets. Cisco's scale and channel ecosystem make it a broad incumbent alternative for large enterprise customers.
• Avaya: Avaya is a large incumbent in enterprise telephony, contact center, and UC, serving large global organizations with both on-premise and cloud offerings. While broader than ScopServ, Avaya overlaps directly on enterprise IPBX and contact center RFPs that ScopServ's larger customers (Bell, Hypertec, Stanpro) may also evaluate.

Direct peers

• Vonage (Ericsson): Vonage, now part of Ericsson, offers cloud communications APIs, UCaaS, and contact center solutions targeting SMB through enterprise. Its API-driven UCaaS stack competes with ScopServ's API-rich SCOPTEL platform for CRM/ERP-integrated telephony buyers.
• Mitel Networks: Mitel is a Canadian-headquartered UCaaS and on-premises PBX vendor with deep roots in business telephony, contact center, and SIP trunking. As a fellow Canadian provider with overlapping product categories, Mitel is one of the closest direct competitors to ScopServ's SCOPTEL IPBX and SCOPCLOUD.
• 8x8: 8x8 is a cloud UCaaS and CCaaS provider serving mid-market and enterprise customers with integrated voice, contact center, and APIs. It is a direct competitor to ScopServ in cloud business telephony and contact center, particularly for organizations seeking global cloud deployments.
• Sangoma Technologies: Sangoma provides UCaaS, on-prem PBX (FreePBX/ PBXact), SIP trunking, and communications hardware, serving SMBs and channel partners globally. Its multi-tenant PBXact platform and reseller-driven GTM closely parallel ScopServ's SCOPTEL IPBX and integrator/reseller motion.
• RingCentral: RingCentral is a leading cloud UCaaS and CCaaS provider offering cloud PBX, contact center, and SIP trunking to SMB and enterprise customers globally. It competes directly with ScopServ's SCOPCLOUD and SCOPTEL IPBX in the IP business telephony and contact center category, particularly for North American enterprises seeking cloud migration.
• 3CX: 3CX is an IP PBX vendor offering on-premise and cloud-hosted business telephony with strong CRM/ERP integration and channel-led distribution. It targets the same SMB and mid-market segments as ScopServ with a comparable software-led, partner-amplified GTM motion.
• Star2Star (Sangoma): Star2Star, now part of Sangoma, delivers cloud UCaaS and CCaaS through a channel-led model targeting SMB and mid-market. Its channel-heavy GTM and SMB focus parallel ScopServ's reseller-driven motion in IP business telephony.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/scopserv
• LinkedInlinkedin.com/company/scopserv-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Scopserv International