NoNotes.com

What NoNotes.com does

NoNotes.com is a privately held, founder-owned SaaS platform that has provided call recording and transcription services since 2007, originally built to serve academic researchers conducting qualitative interviews. The company is headquartered in Ottawa with additional offices in Columbus (US), London (UK), Amsterdam (Netherlands), and Penang (Malaysia), and reports more than 500,000 registered users and 1,000,000+ mobile app downloads across 150+ countries. Its product architecture centers on a mobile call-recording application (iOS and Android) that feeds a layered service stack: RoboTranscribe for AI-powered transcription with SyncNote speaker labels and tap-to-jump audio-text synchronization, ProTranscribe for human-powered transcription at $0.75/minute with a 24-48 hour turnaround, RoboSummary for AI-generated key-point and action-item summaries, and AskRobo for citation-linked Q&A over transcripts. The system supports 10 languages with automatic detection and runs on enterprise-grade cloud infrastructure with AWS storage in the USA and 128-bit SSL encryption.

NoNotes operates a hybrid go-to-market combining product-led growth through freemium app store distribution with an enterprise motion targeting institutional buyers (corporate, academic, and government) via its Research Hub offering of dedicated phone numbers, multi-user account management, custom AI workflows, and dedicated customer success managers. Pricing is tiered into a free 20-minute-per-month tier, a Plus subscription at $11.99/month, a Pro subscription at $14.99/month unlocking AI summaries and unlimited AskRobo questions, and usage-based ProTranscribe (with bulk and rush add-ons). The company makes no public revenue disclosures, has no disclosed outside funding, and lists five co-founders on its board following governance additions in 2016, with Matt Whitteker as Founder and CEO and Robert Imbeault as CTO.

Name

NoNotes.com

Legal name

NoNotes.com

Website

https://nonotes.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

NoNotes.com is a privately held, Ottawa-headquartered SaaS platform offering phone call recording and transcription — combining AI (RoboTranscribe, RoboSummary, AskRobo) and human (ProTranscribe) services — to individual users, academic researchers, podcasters, and enterprises across 150+ countries via freemium mobile apps and an Enterprise Research Hub.

Ownership category

akta.pro rank

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Subscription Plans (Freemium, Plus, Pro): Freemium model with tiered subscriptions. Free tier provides 20 minutes recording. Plus tier at $11.99/month includes unlimited recording. Pro tier at $14.99/month adds RoboSummary AI summaries and unlimited AskRobo questions. Annual discounts available (save up to 17%).
2. ProTranscribe (Human Transcription): Human-powered professional transcription at $0.75 per audio minute with legal-level accuracy guarantee and 24-48 hour turnaround. Rush services available at $1/min (48hr) and $1.50/min (24hr). Additional add-ons for timestamps ($0.25), verbatim transcription ($1.25/min), and extra speakers ($5/audio hour per additional speaker).
3. Enterprise Plans: Custom enterprise pricing for organizations requiring dedicated phone numbers, multiple user accounts, and custom AI workflows. Volume pricing available for bulk transcription minutes.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

NoNotes.com provides a phone call recording and transcription platform accessible via iOS and Android apps and a web account portal. The core platform records inbound, outbound, and conference calls, then layers two transcription products on top: RoboTranscribe (free AI-powered transcription with SyncNote speaker labels in 10 languages) and ProTranscribe ($0.75/min human-powered transcription with legal-level accuracy and 24-48 hour turnaround). AI add-ons include RoboSummary for structured call summaries and AskRobo for natural-language Q&A over transcripts, with enterprise/Research Hub plans adding multi-user management and dedicated customer success managers.

Product overview

NoNotes.com is a call recording and transcription platform offering a tiered product architecture. The core platform is Call Recording, which enables users to record phone calls on iOS and Android devices. Two transcription add-ons are available: RoboTranscribe (AI-powered automatic transcription included free with all accounts) and ProTranscribe (human-powered professional transcription at $0.75/min). Additional AI features include RoboSummary (AI call summaries with key takeaways and action items) and AskRobo (Q&A on transcripts). SyncNote is the integrated transcript viewer with speaker labels and audio synchronization. The platform targets individual users, researchers, academic institutions, and enterprise clients with features like multi-user management and custom workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Recording Core call recording service that enables users to record inbound, outbound, and conference calls directly from their cell phone via the NoNotes iOS and Android apps, with unlimited recording time and automatic cloud storage. Designed for individual professionals, researchers, podcasters, and enterprise teams who need to capture and replay phone conversations.
• RoboTranscribe AI-powered automatic transcription service included free with all accounts that generates word-for-word transcripts with SyncNote speaker labels, tap-to-jump audio navigation, auto-scroll, and search across 10 supported languages with automatic language detection. Targeted at individual and SMB users who need fast, near-instant transcripts.
• ProTranscribe Professional human-powered transcription service offered at $0.75 per audio minute with legal-level accuracy, a 24-48 hour guaranteed turnaround, and a 100% satisfaction guarantee. Uses a 3-step review process (Edit 1, Edit 2, Quality Check) and offers rush services and add-ons (timestamps, verbatim, extra speakers) for users needing higher accuracy than AI alone.
• RoboSummary AI-powered call summary feature exclusive to the Pro subscription tier that generates structured summaries from recorded calls, extracting Key Points, Action Items, and Important Details so users can review calls without replaying the entire recording. Targeted at busy professionals and researchers who need quick structured call takeaways.
• AskRobo AI-powered Q&A feature that lets users ask natural language questions about any recorded call and receive answers with citations and clickable timestamps linking to the relevant audio. Available across tiers with usage limits: 1 question per recording on Free, 10 on Plus, and 50 included (unlimited) on Pro. Enables instant lookup of facts, action items, and quoted details across large call archives.
• Enterprise / Research Hub Enterprise-tier offering that provides organizations with dedicated phone numbers, multiple user accounts under one dashboard, custom AI workflows, file collaboration and sharing, and a dedicated customer success manager. Targeted at research institutions, financial firms, government agencies, and Fortune 500 companies requiring team-wide call recording, transcription, and governance.

Quantifiable outcome

• 24-48 hour turnaround for human transcription (ProTranscribe)
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sonix: Automated transcription platform with multi-language support and an in-browser editor. Closely comparable to RoboTranscribe in target market and feature set.
• Trint: AI transcription platform with collaborative editor and multi-language support. Competes directly with NoNotes for journalists, researchers, and content teams needing transcript workflows.
• Rev: Hybrid AI + human transcription marketplace offering automated and human-powered transcription services with similar pricing model. Direct competitor to both RoboTranscribe and ProTranscribe.
• Otter.ai: AI-powered meeting transcription and notes platform serving individuals, teams, and enterprises. Directly comparable to NoNotes' RoboTranscribe/RoboSummary stack for call recording and AI summaries.
• Fireflies.ai: AI meeting assistant that records, transcribes, and summarizes meetings across video conferencing platforms. Direct competitor with strong enterprise/PLG motion overlap.
• Verbit: AI + human hybrid transcription focused on legal, education, and media verticals. Competes with NoNotes' ProTranscribe offering for accuracy-sensitive, professional use cases.
• Happy Scribe: Transcription and subtitling platform offering both AI and human services with a collaborative editor. Overlaps with NoNotes on hybrid AI/human transcription for content creators and researchers.

Emerging players

• Tactiq: Meeting transcription Chrome extension and AI summary tool focused on Zoom/Meet/Teams workflows. Adjacent to NoNotes' call recording but lighter-weight and meeting-platform-centric.
• Speechmatics: Speech recognition engine provider offering ASR APIs and transcription products. Comparable on the underlying speech-to-text technology layer rather than the end-user app experience.

Broad incumbents

• Gong: Conversation intelligence and revenue analytics platform built on call recording and AI. Broader sales-focused incumbent overlapping with NoNotes' enterprise call recording use cases.

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/nonotes
• Facebookfacebook.com/166428887474
• LinkedInlinkedin.com/company/nonotes.com

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NoNotes.com