Mac Concierge Inc

What Mac Concierge Inc does

Mac Concierge, Inc. is a privately held, New York City-based information technology consulting and support firm specializing exclusively in Apple-centric enterprise environments. Founded by Joe Peng, who serves as Managing Director, the company provides on-demand IT support for organizations that lack dedicated in-house technical staff. Service coverage spans macOS, iOS, and Apple-platform networks, supplemented by cross-platform Mac/Windows integration expertise. Clients include small and mid-sized businesses, nonprofits and foundations, individual professionals, and IT departments within larger corporations seeking Apple-specific supplementary support.

The firm delivers its offering through five core service lines: Business Management (needs analysis, systems evaluation, project management), Hardware & Software Services (setup, troubleshooting, upgrades, maintenance), Storage & Server Solutions (server administration, backup, disaster recovery, digital asset management), Networking & System Administration (network design, installation, remote administration), and Creative Solutions (color management, design and print production, digital photography workflow). Technical capabilities are anchored in Apple certifications and extend to Microsoft, CompTIA, CWNP, and Cisco technologies, enabling support for both single-platform and hybrid Mac/PC environments. Mac Concierge is an Apple Certified Solution Provider and member of the Apple Consultants Network, and is listed on the Apple Store's approved consultant list for the SoHo and 5th Avenue Manhattan locations.

Revenue is generated through two streams: professional services billed at hourly or daily rates for ad-hoc support, and recurring retainer/maintenance contracts for ongoing coverage. Distribution is direct-to-client via on-site service in New York City and remote support across the United States through a network of consultants in major metropolitan areas. Marketing is primarily referral-driven through Apple Consultants Network membership, Apple Store referral listings, and client testimonials rather than paid digital campaigns. The company is founder-owned and privately held, with reported headcount in the 11-50 range; no external funding rounds, M&A activity, or institutional investment are disclosed.

Name

Mac Concierge Inc

Legal name

Mac Concierge, Inc.

Website

https://macconcierge.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Mac Concierge, Inc. is a privately held New York City-based Apple-specialized managed service provider offering IT consulting, support, and infrastructure services to small and mid-sized businesses, nonprofits, and individual professionals across the United States.

Ownership category

akta.pro rank

Headquarters

HQ city

New City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Professional IT Consulting Services: Hourly and daily rate billing for on-demand IT support, troubleshooting, and technical assistance. Services range from simple tasks like updating virus definitions to complex network design projects.
2. Retainer/Maintenance Contracts: Personalized retainer and maintenance contracts providing ongoing IT support, offering cost control while ensuring consistent access to technical expertise without the expense of full-time staff.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Mac Concierge Inc is an Apple-only managed service provider delivering on-demand Information Technology consulting and support services to small to mid-sized businesses, foundations, IT departments, and individual professionals in the New York City area and across major U.S. metropolitan markets. Its offering spans business management, hardware/software setup and troubleshooting, storage and server solutions, networking and system administration, and creative workflow support, all delivered as professional IT services rather than as packaged software.

Product overview

Mac Concierge Inc is an Apple-only managed service provider offering a portfolio of IT consulting and support services for individuals and small to mid-sized businesses. The company's offering is organized into five core service lines: Business Management Services (needs analysis, systems evaluation, project management, and technology planning), Hardware & Software Services (setup, troubleshooting, upgrades, and maintenance), Storage & Server Solutions (backup, disaster recovery, digital asset management, and server administration), Networking & System Administration (network design, installation, remote administration, and Mac/PC integration), and Creative Solutions (color management, design & print, and digital photography support). The company primarily serves the New York City area and has consultants in major metropolitan communities across the United States. Mac Concierge is an Apple Certified Solution Provider and member of the Apple Consultants Network.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Management Services

Named customers15 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Apple Consultants NetworkcoreStrategic or Co-development PartnerMac Concierge is a certified member of the Apple Consultants Network and is listed on the Apple Store's approved consultant list for SoHo and 5th Avenue Manhattan locations. This partnership provides credibility, referrals, and access to Apple's enterprise customer base.

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Integris: US managed IT services provider with a multi-state footprint delivering co-managed and fully managed IT across Mac/PC/Windows environments, competing with Mac Concierge for outsourced IT contracts in the SMB market.
• Dataprise: Large US managed services provider with nationwide coverage and multi-platform (Mac/PC) support capabilities — competes with Mac Concierge for the same SMB and mid-market IT outsourcing dollars at greater scale.
• Kyndryl: Global IT infrastructure services firm spun out of IBM, offering managed infrastructure, workplace, and cloud services — an incumbent that increasingly targets SMB-adjacent and mid-market accounts, including Apple environments.
• NWN Carousel: National managed services and IT solutions provider offering cloud, networking, and end-user support to SMB and enterprise customers — a broader incumbent that targets the same Apple-using SMB segment.
• CDW: Large IT solutions and services reseller with growing managed services practice serving SMB and mid-market customers, including Apple hardware/software procurement and integration work that overlaps Mac Concierge's value chain.
• Insight Enterprises: Global IT solutions and services provider offering managed services, hardware/software procurement, and integration for SMB through enterprise — competes broadly for the IT outsourcing wallet of Mac Concierge's customers.

Direct peers

• PowerMax: Apple-focused IT services and support firm based in the Pacific Northwest, offering Mac/iOS support, server, and networking services to creative and SMB clients — directly comparable to Mac Concierge's Apple-only managed services model.
• Network Right: Southern California-based Apple and IT consulting firm specializing in Mac-centric support for SMBs and creative agencies, with overlapping Apple Consultants Network credentials and SMB customer base.

Regional players

• MacBusiness Solutions: Australia-based Apple-only IT consulting and managed services provider serving creative and SMB clients — comparable service offering to Mac Concierge but operating in a different geography.
• MacHelp: UK-based Apple IT support and consulting firm serving small businesses and creative professionals — comparable Apple-only positioning to Mac Concierge but serving the UK market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/macconcierge
• LinkedInlinkedin.com/company/mac-concierge-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mac Concierge Inc