NWN Carousel
NWN Carousel is a Boston-based, American Securities-backed managed services provider delivering AI-powered technology solutions across workplace, cloud, connectivity, and security to 6,000+ public sector and enterprise organizations in North America via its patented Experience Management Platform (EMP).
- Company typePrivate
- Founded1992
- HeadquartersExeter, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What NWN Carousel does
NWN Carousel (legal entity NWN Corporation) is a Boston-headquartered, PE-backed managed services provider that delivers AI-powered technology solutions to public sector and enterprise organizations across North America. Founded in 1992 and currently backed by American Securities, the company serves more than 6,000 organizations through a platform-plus-modules architecture anchored by its patented Experience Management Platform (EMP), an AI-powered managed services platform that unifies insights, automates workflows, and provides proactive monitoring across workplace, cloud, connectivity, and security operations. The portfolio spans eight integrated solution areas — Customer Experience, Visual Collaboration, Intelligent Workplace, Managed Devices, Intelligent Connectivity, Intelligent Cloud, Cybersecurity, and Strategic AI consulting — augmented by AI-driven offerings such as the AiVA IT support assistant and NWN Cybersecurity suite. Technology integrations include Palo Alto Networks Prisma Access monitoring, Arctic Wolf's Aurora platform, and ApexaiQ asset intelligence, all delivered through EMP.
NWN Carousel firmographics
Firmographics- Name
- NWN Carousel
- Legal name
- NWN Corporation
- Website
- https://nwncarousel.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- NWN Carousel is a Boston-based, American Securities-backed managed services provider delivering AI-powered technology solutions across workplace, cloud, connectivity, and security to 6,000+ public sector and enterprise organizations in North America via its patented Experience Management Platform (EMP).
- Ownership category
- akta.pro rank
NWN Carousel industry classification
Industry- Product category
- Managed IT Services and Cloud Communications
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Wholesale-Computers & Peripheral Equipment & Software (5045), Electronic Computers (3571)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where NWN Carousel is headquartered
LocationHeadquarters
- HQ city
- Exeter
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
NWN Carousel business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Managed Services (Subscription): Recurring managed services delivered via Experience Management Platform (EMP) across workplace, cloud, connectivity, and security domains. AI-powered proactive monitoring and automation generate predictable recurring revenue from enterprise and government clients.
- Professional Services: Consulting and implementation services for unified communications, visual collaboration, intelligent workplace, cloud migration, and cybersecurity deployments. Includes design, implementation, and adoption services.
- Device-as-a-Service: Managed device offerings including desktop-as-a-service, VDI, lifecycle management, and digital experience management with subscription-based pricing.
- Government Contract Revenue: Revenue from federal and government contracts including NASA SEWP VI vehicle ($60B contract vehicle) serving agencies like US Navy, NASA, Department of Energy.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise and government custom pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
NWN Carousel product offering
Product offeringCore offering
NWN Carousel delivers AI-powered managed IT services and cloud communications solutions to enterprise and public sector organizations across North America. Its portfolio spans unified communications, contact center, intelligent workplace, visual collaboration, intelligent connectivity (SD-WAN, AI Network), intelligent cloud, managed devices, and cybersecurity, all unified through its proprietary patented Experience Management Platform (EMP). The company serves more than 6,000 organizations including federal agencies (US Navy, NASA, Department of Energy), state/local government, education, healthcare, and large commercial enterprises.
Product overview
NWN Carousel is an AI-powered technology solutions provider serving over 6,000 organizations across North America. The company operates a platform-plus-modules architecture anchored by its proprietary Experience Management Platform (EMP), which delivers AI-powered managed services across all solution areas. The product portfolio includes eight integrated solution areas—Customer Experience (contact center, virtual agents, conversational AI), Intelligent Workplace (unified communications, AI/Copilot consulting, managed UCaaS/CPaaS), Visual Collaboration (video rooms, video walls, VR), Managed Devices (DEX, DaaS, VDI), Intelligent Connectivity (LEO Satellite, AI Network, SD-WAN), Intelligent Cloud (cloud migration, edge computing, IoT), Cybersecurity (MDR, vCISO, SOC services), and Strategic AI consulting—plus add-on modules like AiVA IT Support Assistant. Solutions span public sector, enterprise, healthcare, education, finance, and federal industries.
Differentiator
Problem solved
Functional benefit
Brands
- Experience Management Platform (EMP): AI-powered managed services platform delivering unified workplace management, proactive monitoring, and automation capabilities.
- NWN Cybersecurity
- AiVA
Products and services
- Experience Management Platform (EMP)
Quantifiable outcome
- Serving 6,000+ organizations across industries
- +3 more outcomes
Companies that use NWN Carousel
Customer profileNamed customers14 records
Segments5 records
Ideal customer profiles4 records
NWN Carousel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability9 records
Feature4 records
NWN Carousel partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered flagship, core and supporting.
- CiscoflagshipNWN achieved Preferred Partner status across all six Cisco portfolios within Cisco's new Cisco 360 Partner Program, representing elite tier of national partners. The partnership enables NWN to deliver Cisco collaboration, security, networking, and data center solutions with faster, lower-risk outcomes for customers. NWN and Cisco partner on events including InfoComm and student transformation initiatives.
- Palo Alto NetworkscoreNWN expanded partnership with Palo Alto Networks, integrating Prisma Access monitoring into NWN's Experience Management Platform (EMP). The partnership supports public sector and SLED customers to standardize secure access, visibility, and incident response operations. NWN's EMP with Prisma Access monitoring anchors NWN's Palo Alto Networks SSC Managed Services launch.
- Arctic WolfcoreNWN named Launch Partner for Arctic Wolf's RSA Conference 2026 Aurora Superintelligence Platform debut. Partnership expansion aligns Arctic Wolf's Aurora platform direction with NWN's patented Experience Management Platform to help customers operationalize AI-powered security outcomes faster.
- ApexaiQsupportingStrategic partnership integrates ApexaiQ's real-time asset intelligence with NWN's Experience Management Platform and managed services portfolio. Delivers cutting-edge Asset and Risk Assurance solutions enhancing visibility, cybersecurity resilience, and customer experience.
- GTTsupportingNWN expanded cybersecurity partnerships including expanded partnership with GTT for secure connectivity services. Partnership part of broader shift toward managed, subscription-based infrastructure.
- GTTsupportingExpanded cybersecurity partnerships including GTT as part of NWN's positioning to capitalize on heightened cybersecurity demand. NWN integrating with GTT services for enhanced managed security offerings.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
NWN Carousel competitors and assessment
Company assessmentDirect peers
- ConvergeOne: Privately held IT solutions and managed services provider backed by CVC Capital Partners. Direct peer offering unified communications, collaboration, data center, cloud, and managed services to enterprise and public sector customers across North America—closely aligned customer base and solution portfolio to NWN Carousel.
- Presidio: PE-backed IT solutions and managed services provider owned by CDPQ, offering digital workplace, cybersecurity, cloud, and networking services to enterprise and public sector clients. Comparable mid-market scale, federal/enterprise GTM, and recurring managed services model to NWN.
- ePlus Technology: Public IT solutions provider delivering cloud, security, networking, and managed services to mid-market and enterprise customers. Similar solution portfolio (workplace, connectivity, security) and channel-partner-led GTM with strong Cisco, Palo Alto Networks, and similar vendor relationships.
- PC Connection (Connection): Mid-market IT solutions and services company providing hardware, software, networking, and managed services to enterprise, public sector, and education customers. Comparable scale and recurring services model addressing similar buyer pain points.
Broad incumbents
- CDW Corporation: Largest North American IT solutions provider serving enterprise, public sector, and SMB customers with hardware, software, and managed services. Overlapping solution areas across workplace, networking, security, and cloud make it the dominant broad incumbent competing against NWN for large federal and enterprise contracts.
- Insight Enterprises: Global IT solutions and managed services provider offering hardware, software, cloud, and services to enterprise and public sector. Comparable Intelligent Workplace, Intelligent Connectivity, and cybersecurity portfolio addressing hybrid-work and AI workload modernization pain points similar to NWN's customer base.
- SHI International: Large privately held IT solutions provider offering hardware, software, cloud, and managed services with deep public sector and enterprise relationships. Competes with NWN for federal, enterprise, and education IT modernization engagements.
Emerging players
- Optiv Security: PE-backed cybersecurity solutions integrator delivering managed security, advisory, and integration services to enterprise and public sector. Overlaps with NWN's NWN Cybersecurity suite and Palo Alto Networks/Arctic Wolf partnerships, particularly in federal/SLED and regulated industries.
Regional players
- Computacenter: UK-listed IT solutions provider with growing North American presence, offering workplace, networking, security, and managed services to enterprise and public sector. Comparable solution portfolio and Cisco-led delivery model, but primarily competes in different geographies.
- Logicalis: Global IT solutions and managed services provider owned by Datatec, with strong Cisco partnership heritage and digital workplace, cloud, and connectivity offerings. Comparable architecture to NWN's EMP-led managed services, but operates primarily outside North America.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
NWN Carousel social profiles
Digital presenceNWN Carousel financial estimates
Financial estimateRevenue estimate
Valuation estimate
NWN Carousel leadership team
Management profileNumber of profiles
Profiles13 records
NWN Carousel subsidiaries and ownership
Company hierarchySubsidiaries2 records
NWN Carousel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NWN Carousel M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NWN Carousel
What does NWN Carousel do?
NWN Carousel delivers AI-powered managed IT services and cloud communications solutions to enterprise and public sector organizations across North America. Its portfolio spans unified communications, contact center, intelligent workplace, visual collaboration, intelligent connectivity (SD-WAN, AI Network), intelligent cloud, managed devices, and cybersecurity, all unified through its proprietary patented Experience Management Platform (EMP). The company serves more than 6,000 organizations including federal agencies (US Navy, NASA, Department of Energy), state/local government, education, healthcare, and large commercial enterprises.
Is NWN Carousel a public or private company?
NWN Carousel is a private company. It is classified as private equity controlled and is currently operating.
When was NWN Carousel founded?
NWN Carousel was founded in 1992. It employs 1,001 to 5,000 people.
Where is NWN Carousel based?
NWN Carousel is headquartered in Exeter, United States, in the North America region.
How does NWN Carousel make money?
Four revenue lines are on record. Managed Services (Subscription) is the primary driver. The others are professional Services, device-as-a-Service and government Contract Revenue.
Who are NWN Carousel's main competitors?
Direct peers on record are ConvergeOne, Presidio, ePlus Technology and PC Connection (Connection). Broad incumbents are CDW Corporation, Insight Enterprises and SHI International. Optiv Security is listed as an emerging player. Regional players are Computacenter and Logicalis.
Does NWN Carousel have an API?
No public API is recorded for NWN Carousel.
What industry is NWN Carousel in?
NWN Carousel's product category is Managed IT Services and Cloud Communications. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 518210 and its SIC code is 5045.