TotalCare IT

What TotalCare IT does

TotalCare IT is a privately held managed IT services and cybersecurity provider founded in 2007 by Aaron Zimmerman, headquartered in Idaho Falls, Idaho, with operational offices in Boise, Idaho and Auburn, California. The company delivers a bundled managed IT, cybersecurity, and virtual CIO (vCIO) service to small and mid-market businesses with 15-150 employees, targeting operationally-critical verticals including manufacturing (agricultural, food, metal, weapons, wood & timber), construction, engineering, healthcare, financial/legal, and municipal/tribal government across Idaho, California, and Florida. Its service architecture combines a 24/7 human-staffed Security Operations Center and Network Operations Center, zero-trust security controls, a proprietary Tier 3 data center in Boise positioned as a local alternative to AWS/Azure, and compliance infrastructure support for HIPAA, GDPR, NIST, and CMMC frameworks.

The commercial model is a flat monthly subscription fee priced between $89 and $185 per user per month, bundling IT service desk, cybersecurity, and vCIO services. Pricing tiers are split between basic security ($89-$130) and expert cybersecurity with zero-trust controls ($130-$185); a documented 20-employee client example yields $3,300/month in recurring revenue plus a $3,300 onboarding fee and approximately $4,200 in project work. Go-to-market is sales-led and president-driven, beginning with a 15-minute discovery call followed by in-person infrastructure reviews, supported by a content engine (Security Education Center blog, Shift Change Podcast, white papers) and an active social media presence. The company differentiates on a "no dispatcher" talent model in which only experienced engineers answer client calls.

The company reports 1-10 employees despite multi-state service delivery, implying a lean or contractor-augmented operating model. AI is deployed internally for request routing, summarization, and content drafting, and the company recently migrated to an "AI-native" website platform to make its content queryable by AI agents — but no proprietary AI model, research program, or customer-facing AI product is disclosed. The company has received no external funding and its revenue is not publicly disclosed; in 2025 it was named a Top IT Services Company in Boise by Clutch, providing third-party validation of regional category position.

Name

TotalCare IT

Legal name

TotalCare IT

Website

https://totalcareit.net

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

TotalCare IT is a privately held managed IT and cybersecurity provider founded in 2007, serving 15-150 employee businesses in manufacturing, healthcare, construction, and other operationally-critical verticals across Idaho, California, and Florida on a flat-fee subscription model anchored by zero-trust security and a proprietary Boise data center.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAMAF

Service Desk & ITSM Outsourcing

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

Keywords

• Managed IT services
• Managed cybersecurity
• IT helpdesk support
• Cloud hosting services
• Compliance infrastructure

Headquarters

HQ city

Garden City

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services (Flat Monthly Fee): TotalCare IT charges a flat monthly fee covering IT service desk, cybersecurity controls, and technology alignment/vCIO services. The fee is generated based on the number of users or devices being supported and protected. This includes all three core service areas in a bundled approach, eliminating per-call billing and encouraging clients to reach out proactively.
2. Project Work and Onboarding: One-time project fees for new server implementations, VoIP systems, cloud migration projects, and other infrastructure upgrades that occur during onboarding or ongoing service. Onboarding fees are typically equivalent to one month of service.
3. Additional Monthly Services: Optional add-on services including O365 licensing, additional backups, and other supplementary technology services billed separately from the base flat monthly fee.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels9 records

Core offering

TotalCare IT provides managed IT, managed cybersecurity, and Technology Alignment (vCIO) services bundled into a flat monthly fee for small-to-mid-sized businesses. The core bundle covers IT service desk support, cybersecurity controls, and ongoing technology leadership, and is extended through add-on modules for Co-Managed IT, Cloud Services & Hosting, Data Backup & Recovery, Compliance Infrastructure Readiness, VoIP Phones, and Managed IT for Macs. The company differentiates through direct engineer access (no dispatcher), a 24/7 human-staffed SOC and NOC, and a zero-trust security model backed by a proprietary Boise data center.

Product overview

TotalCare IT offers a unified managed IT services platform primarily serving small-to-medium businesses (15-150 employees) in operationally-critical industries including manufacturing, construction, healthcare, financial/legal, engineering, and municipalities. The core offering is a flat-fee managed IT services bundle combining IT service desk, cybersecurity controls, and vCIO/technology alignment services. This core platform is extended through add-on modules including Co-Managed IT (for organizations with existing internal IT), Cloud Services & Hosting (with their Boise data center as an AWS/Azure alternative), Data Backup & Recovery (with multiple backup strategies), Compliance Infrastructure Readiness (for HIPAA, GDPR, NIST, CMMC), VoIP Phones, Managed IT for Macs, and 24/7 Security/Network Operations Centers. The company also provides a Discovery Call onboarding service to assess client needs before engaging ongoing services.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Core managed IT support service including IT service desk with an average response time under 19 minutes, providing operational IT support, system maintenance, and user support for organizations. Sold as part of a flat monthly fee per user or device bundled with cybersecurity and vCIO.
• Managed Cybersecurity Cybersecurity controls and risk management implementing zero-trust principles, continuous monitoring, threat analysis, and enforced security controls across systems, users, and access points to reduce exposure and detect threats quickly.
• Technology Alignment & vCIO Virtual Chief Information Officer service providing ongoing technology leadership to ensure infrastructure, security, and operational practices align with business requirements, compliance obligations, and risk tolerance; includes technology roadmaps and quarterly reviews.
• Co-Managed IT Partnership model that augments existing internal IT teams (CIO, Director of IT, or small IT department) with outside expertise for areas like cybersecurity, cloud infrastructure, or service desk support.
• Cloud Services & Hosting Cloud hosting and management services including the company's Boise data center as an alternative to AWS/Azure, cloud migration projects, and management of existing cloud environments.
• Data Backup & Recovery Managed backup services providing automated backups, disaster recovery planning, testing and validation, with backup strategies including full, incremental, differential, mirror, and hybrid cloud backups.
• Compliance Infrastructure Readiness Services helping organizations achieve and maintain compliance with regulations including HIPAA, GDPR, NIST, CMMC, and other industry-specific requirements through policy, procedure, and toolset alignment.
• VoIP Phones Voice over IP phone system services providing business phone communications with cybersecurity protections against VoIP-specific threats.
• Managed IT for Macs Specialized IT support and management services tailored for Apple Mac devices and environments.
• 24/7 Security Operations Center Round-the-clock human-staffed security monitoring providing threat detection, incident response, and continuous security oversight.
• Network Operations Center Continuous monitoring of network integrity and data availability with human staff watching over client infrastructure.

Quantifiable outcome

• Average response time under 19 minutes
• +2 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature6 records

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• NetGain Technologies: Managed IT, cybersecurity, and cloud services firm focused on small and mid-sized businesses. Closely comparable to TotalCare IT in target customer size (SMB/mid-market), flat-fee managed services model, and vertical expertise in regulated industries.
• Corsica Technologies: Managed IT, cybersecurity, and compliance services firm serving mid-market and SMB customers, with particular strength in regulated industries. Directly comparable to TotalCare IT in zero-trust style security offerings and compliance-readiness services.
• Fully Managed by Bell: Managed IT, end-user support, and security services provider, originally Canadian and now expanding into the U.S. Comparable to TotalCare IT in delivering flat-fee managed IT, help desk, and cybersecurity services to mid-market organizations.
• Impact Networking: Managed IT, cybersecurity, and document services provider targeting mid-market and enterprise clients. Directly comparable to TotalCare IT in the managed services subscription model and SMB/mid-market focus, with additional print/managed-document revenue streams.
• NerdsToGo: Franchise-based managed IT and cybersecurity provider targeting small businesses. Comparable to TotalCare IT in serving very small organizations (under 50 employees) with managed IT and security services, though via a franchise model rather than a single firm.
• Dataprise: Regional managed IT and cybersecurity services provider serving mid-market and enterprise clients across the U.S. Comparable to TotalCare IT in offering managed IT, managed security, cloud, and vCIO services on a flat-fee subscription model, but with a substantially larger headcount and footprint.
• Beringer Technology Group: Managed IT services and cybersecurity provider serving mid-market organizations in the Mid-Atlantic. Comparable in offering managed IT, security, backup, and compliance services to SMBs on a subscription basis.
• Structured Communication Systems: Managed IT, network, and security services firm serving SMB and mid-market clients in the Pacific Northwest. Closely comparable to TotalCare IT in regional SMB focus, network operations, and managed security offerings.

Broad incumbents

• ConnectWise: Major IT management software platform (PSA, RMM, security) used by managed service providers. Comparable to TotalCare IT as the broader incumbent in the MSP tooling ecosystem that competing regional MSPs leverage or that large national MSPs operate on.
• Kaseya: Large IT management platform vendor (RMM, PSA, security) that powers many managed service providers globally. Comparable to TotalCare IT as a competitive force in the MSP ecosystem, though Kaseya sells platform software to MSPs rather than directly to end-clients in the same way.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/TotalCare_IT
• YouTubeyoutube.com/@totalcareit1180
• Facebookfacebook.com/1TotalCareIT
• LinkedInlinkedin.com/company/totalcare-it
• Instagraminstagram.com/totalcare_it_idaho/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TotalCare IT