1Office

What 1Office does

1Office is a family-owned, UK-based managed IT services provider founded in 1992 and headquartered at 10-11 Riverside Court, Mayo Avenue, Dundee, Scotland (registered as company number SC137429). The company delivers outsourced IT, printing, and telephony services to small and medium-sized enterprises, primarily across Scotland with a Dundee, Fife, and Perth concentration and a stated UK-wide reach. Named client evidence spans construction, food production, architecture, manufacturing, foster care charities, and a football club, with at least one relationship dating back to 2008.

The technology stack is a multi-vendor integration play rather than a proprietary software platform. As a Microsoft Partner, 1Office delivers Microsoft 365 and Microsoft Azure cloud services (strategy, implementation, migration, optimisation, and maintenance), complemented by 3CX-based VoIP telephony, Papercut-powered managed print, HP and Dell hardware procurement, and Gamma-supplied broadband connectivity. Its own differentiated offering centres on bundling IT support, cyber security, telephony, broadband, and managed print into single managed service agreements, supplemented by project-based services (cloud migration, technology refresh, office moves) and a cyber security suite covering assessments, endpoint protection, backup and disaster recovery, business continuity, user awareness training, and firewall management. The business holds Cyber Essentials and Cyber Essentials Plus certifications.

The revenue model combines recurring monthly managed services (priced per user, with an industry benchmark of £50–£150 per user per month), one-time IT project professional services, hardware and device resale embedded in managed print and connectivity contracts, and standalone cyber security and compliance packages. Go-to-market is sales-led and relationship-driven: consultative direct sales targeting Scottish mid-market organisations, supported by content marketing through an extensive blog, SEO targeting local Scottish SME search intent, organic LinkedIn activity under the "1Office Technologies" brand, vendor partner co-marketing, and a "Secure a Session" self-serve consultation booking CTA. Headcount is stated at 1–10 employees, with Brian Kidd as Managing Director.

Name

1Office

Legal name

1Office

Website

https://1office.co.uk

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1–10 employees

Short description

1Office is a family-owned Scottish managed IT services provider founded in 1992, delivering bundled IT support, cyber security, VoIP telephony, cloud, broadband, and managed print services to SMEs across Dundee, Fife, Perth, and the wider UK market.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Managed IT services
• Cyber security services
• VoIP telephone systems
• Managed print services
• Cloud migration services

Headquarters

HQ city

Dundee

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Monthly recurring managed services covering IT support, monitoring, maintenance, and security. Billed per user on a subscription basis, providing SMEs with predictable IT costs and comprehensive coverage.
2. IT Projects and Professional Services: One-time project-based revenue from IT projects including cloud migration, technology refresh, office moves, and custom solution development.
3. Hardware and Device Sales: Procurement and supply of printers, copiers, broadband equipment, and other IT hardware as part of managed print and connectivity services.
4. Cyber Security and Compliance Services: Cyber Essentials and Cyber Essentials Plus certification services, cyber security assessments, and compliance and data privacy consulting provided as standalone or bundled services.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

1Office delivers end-to-end IT outsourcing for Scottish SMEs and mid-market organisations, bundling managed IT support, IT projects, cyber security, cloud services (Microsoft 365 and Azure), 3CX-based VoIP telephony, broadband connectivity, managed print, and compliance/data privacy services into a single multi-disciplinary managed services contract. The company acts as a dedicated technology partner, tailoring solutions to each client's growth, security and compliance needs rather than selling discrete products.

Product overview

1Office is a UK-based IT, printing, and telephony outsourcing provider delivering cost-effective, complete technical solutions for mid-market organisations. The company operates as a family business established in 1992, providing end-to-end IT solutions across Scotland. The product portfolio consists of core managed services including IT Support, Cyber Security, Telephone Systems (VoIP), Broadband & Connectivity, and Printers & Copiers, supplemented by specialized modules for IT Projects (cloud migration, technology refresh, office moves), Cloud Services (Microsoft 365, Microsoft Azure), Modern Work, and Compliance & Data Privacy. The offerings are delivered as professional services rather than a software product platform, with services often bundled through managed service agreements tailored to each client's needs.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support

Quantifiable outcome

• Managed services can reduce in-house IT team costs from ~£80,000 annually for a two-person team to £600–£1,800 per user annually.
• +3 more outcomes

Named customers3 records

Segments9 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Partner status, providing Microsoft 365 and Microsoft Azure cloud solutions to clients. 1Office offers Azure cloud strategy, implementation, migration, reporting, optimisation, and maintenance services as part of its cloud offerings.
• 3CXcoreTechnology or Integration3CX Partner providing VoIP telephone system solutions. 1Office delivers 3CX-based internet telephony to businesses as a reliable and cost-effective communication solution.
• HPcoreTechnology or IntegrationHP Partner providing enterprise printing solutions, including hardware procurement, managed print services, and eco-friendly printing options.
• DellcoreTechnology or IntegrationDell Partner providing IT hardware, servers, and infrastructure solutions to complement managed IT services.
• Cyber Essentials / NCSCcoreTechnology or IntegrationCyber Essentials certified provider, offering Cyber Essentials and Cyber Essentials Plus certification services to clients including Independent Financial Advisors. The NCSC Certificate Search / IASME provides credential verification for the company's own cyber security standing and that of its certified clients.
• St. James's Place (SJP) Wealth ManagementminorGTM or Marketing Partner1Office offers discounted Cyber Essentials and Cyber Essentials Plus certification services specifically for St. James's Place advisors, targeting IFA compliance needs within the SJP network.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Node4: UK-based managed services provider offering cloud, connectivity, and IT support to mid-market and enterprise clients. Directly comparable to 1Office as a UK MSP serving similar SME/mid-market customers with bundled IT and cloud services, but at significantly larger national scale.
• Daisy Communications: UK managed services and communications provider offering IT support, cloud, telephony, and connectivity. Directly competes with 1Office's bundled IT/telephony/broadband offering for UK SME and mid-market customers, though at much greater scale.
• ANS Group: UK managed services and cloud provider delivering IT support, managed cloud, and security to mid-market organisations. Comparable to 1Office's managed IT, cloud, and cyber security portfolio with overlapping UK customer base.
• Six Degrees Group: UK managed services, cloud, and unified communications provider serving mid-market and enterprise customers. Overlaps with 1Office across IT support, cloud, and VoIP telephony services, but with broader national reach.
• Apogee Corporation: UK managed print services and IT outsourcing provider serving mid-market and enterprise. Closely overlaps with 1Office's managed print plus IT outsourcing portfolio, targeting similar customer profiles with bundled document/print and IT services.
• Ultima Business Solutions: UK-based Microsoft-focused MSP specialising in Microsoft 365, Azure, and business applications. Highly comparable to 1Office's Microsoft 365/Azure and modern work service lines, with overlapping UK mid-market focus.

Broad incumbents

• HP Inc. Global print and PC vendor offering enterprise managed print services and device-as-a-service. 1Office partners with HP while also competing for managed print engagements against HP's own direct MPS offerings at a much larger scale.
• Trustmarque / Trustmark Group: UK IT solutions and managed services provider serving public sector and mid-market customers. Comparable to 1Office's managed IT, software licensing, and cloud services portfolio, though with broader enterprise and public-sector reach.
• BT Business: UK incumbent telecom and IT services provider offering broadband, VoIP, managed IT, and cyber. Competes broadly with 1Office's connectivity, telephony, and managed IT services, but as part of a much wider portfolio rather than focused on Scottish SMEs.

Regional players

• Adept Solutions (Scotland): Scottish IT support and managed services provider focused on SMEs in Scotland. Comparable to 1Office's regional SME focus, managed IT, and cyber security offerings, though serving overlapping rather than identical customer bases.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/1officetechnologies/?originalSubdomain=uk

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1Office