Nortec Communications
Nortec Communications is a privately held Minnesota-based UCaaS and managed telecom provider, founded in 1998, offering cloud-based voice, video, text, and fax solutions to SMB and mid-market businesses across twelve verticals in the Twin Cities region.
- Company typePrivate
- Founded1998
- HeadquartersBurnsville, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Nortec Communications does
Nortec Communications is a privately held, founder-owned Unified Communications as a Service (UCaaS) and managed telecom provider founded in 1998 by Steve Myhre and headquartered in Burnsville, Minnesota, with a secondary office in Alexandria. The company operates a NextGen Voice + Video + Text platform that integrates hosted VoIP, video conferencing, text messaging, chat, voicemail, mobile softphone applications, and cloud-based faxing into a single cloud-delivered service. The platform is offered in four service tiers (Bronze, Silver, Gold, Platinum) with monthly recurring billing, and is supplemented by add-on capabilities including Fortinet-backed networking and security services, video surveillance, office technology relocations, and a legacy equipment buyback program supporting systems from Avaya, Nortel, Polycom, Toshiba, Panasonic, Cisco, Mitel, and Samsung.
The company generates revenue through subscription-based managed services contracts (typically 36- or 60-month terms, with month-to-month options), hardware sales of VoIP phones and related equipment, project-based professional services for installations and cabling, and managed IT service contracts covering 24x7 support. Pricing is largely quote-based, anchored at approximately $1 per day for entry-tier VoIP service. Nortec serves a broadly diversified SMB and mid-market customer base across twelve named verticals including manufacturing, medical/dental, legal, financial services, insurance, retail, restaurants, real estate, call centers, education, contractors, and travel agencies—anchored in the Twin Cities region of Minnesota.
Distribution is direct sales-led with consultative on-site engagement by certified engineers, supported by inside sales through website quote requests and toll-free phone lines. The company emphasizes local responsiveness (98% of calls answered within four rings, 24x7 support) and maintains differentiated capability in servicing legacy phone systems alongside modern cloud offerings. With headcount reported at 1-10, the operating footprint is compact and the business model depends heavily on long-tenure customer relationships averaging 10+ years rather than aggressive new-customer acquisition.
Nortec Communications firmographics
Firmographics- Name
- Nortec Communications
- Legal name
- Nortec Communications, Inc.
- Website
- https://norteccommunications.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Nortec Communications is a privately held Minnesota-based UCaaS and managed telecom provider, founded in 1998, offering cloud-based voice, video, text, and fax solutions to SMB and mid-market businesses across twelve verticals in the Twin Cities region.
- Ownership category
- akta.pro rank
Nortec Communications industry classification
Industry- Product category
- Business Telecommunications and Unified Communications Services
- NAICS
- Telecommunications (517), All Other Telecommunications (517810), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- UCaaS Platforms & Suites (HDAIAHAA)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)
Keywords
Where Nortec Communications is headquartered
LocationHeadquarters
- HQ city
- Burnsville
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Nortec Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Managed Services Contracts: Monthly recurring managed services contracts covering phone system support, maintenance, system management, and on-site support. Contract terms include Month-to-Month, 36-month, or 60-month options with standardized pricing tiers (Bronze, Silver, Gold, Platinum).
- Equipment Sales & Hardware: Sale of business phone equipment including VoIP phones, desk phones, and related hardware. Also includes equipment buyback program where they purchase old phone systems up to $100 per phone toward new solutions.
- Professional Services: On-site installation, user training, system configuration, and ongoing technical support services. Includes structured cabling, network setup, and office technology relocation services.
- Project-Based Services: Fees for services requested outside the standard Managed Services Agreement terms, billed as separate individual projects with custom quotes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Bronze tier - Basic VoIP features with mobile app and softphone capabilities |
| Subscription | Monthly | Silver tier - Enhanced reporting and deskphone included |
| Subscription | Monthly | Gold tier (Most Popular) - Full communication suite with SMS, video and spam protection |
| Subscription | Monthly | Platinum tier - Full enterprise features with call center capabilities |
| Subscription | Monthly | VoIP solution starting price |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Nortec Communications product offering
Product offeringCore offering
Nortec Communications sells and manages business phone systems, unified communications, and network infrastructure for SMB and mid-market organizations. Its flagship offering is the NextGen Voice + Video + Text UCaaS platform, supplemented by Hosted VoIP, premise voice, network and cabling installation, cloud-based faxing, video surveillance, and managed IT services. Revenue is generated primarily through monthly recurring managed services contracts, equipment sales, and project-based professional services such as installation, training, and office relocations.
Product overview
Nortec Communications offers a unified communications portfolio centered on the NextGen Voice + Video + Text UCaaS platform, available in four service tiers (Bronze, Silver, Gold, Platinum). The platform integrates voice, video, text, chat, voicemail, and mobile applications, supported by optional add-ons including Cloud-Based Faxing, Video Surveillance, Networking & Security (with Fortinet), and Office Technology Relocations. The company also provides equipment buyback programs for legacy systems and offers both Hosted VoIP and Premise Voice deployment options. Managed Services is offered for fully managed IT support.
Differentiator
Problem solved
Functional benefit
Products and services
- NextGen Voice + Video + Text UCaaS Platform A cloud-based Unified Communications as a Service platform combining voice, video, text, chat, voicemail, and mobile applications into a single system that supports desk phones, softphones, mobile apps, and web browsers. Designed for businesses of all sizes that need seamless communication across office, home, and on-the-go environments.
- Hosted VoIP Cloud-hosted VoIP phone system managed and deployed by Nortec from its data centers, requiring no in-house maintenance staff from the customer. Targeted at businesses that want voice services without on-premise equipment.
- Premise Voice On-premises voice solution where Nortec installs and can manage the voice system at the customer's location for businesses that prefer an in-house deployment.
- Networking and Security Services Network design, implementation, and security services including fiber and CAT6 cabling, routers, switches, next-generation firewalls, wireless networks, Fortinet security integration, SD-WAN, and managed IT services for business customers.
- Cloud-Based Faxing Digital fax solution that sends and receives faxes via email, transmitting documents digitally to and from a desktop. Eliminates need for traditional fax machines, dedicated analog phone lines, toner, and paper. Supports JPG, PDF, HTML, MS Word, and CSV formats with encryption and fax archive.
- Video Surveillance Systems Business surveillance system installation with live monitoring feeds accessible from desktop and mobile phone applications for real-time safety monitoring of business premises.
- Office Technology Relocation Services Office technology relocation service covering planning, network cabling, equipment moving, structured cabling, and after-hours moves to minimize business downtime during office transitions.
- Equipment Buyback Program Legacy phone system buyback program offering up to $100 per phone in credit toward new business phone solutions, including disposal of old equipment and new system setup with staff training.
- Managed IT Services Fully managed IT services covering hardware, system updates, maintenance, and ongoing support to reduce failures and downtime for business customers under monthly recurring contracts.
Quantifiable outcome
- 98% of calls answered within four rings - demonstrating exceptional responsiveness
- +2 more outcomes
Companies that use Nortec Communications
Customer profileNamed customers23 records
Segments12 records
Ideal customer profiles7 records
Nortec Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability2 records
Feature5 records
Nortec Communications partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and legacy.
- FortinetcoreFortinet provides Next Generation Firewall (NGFW) technology and security solutions integrated into Nortec's network security offerings. Nortec offers Fortinet Cyber Threat Assessment Program providing free network analysis and security evaluation. The partnership enables ransomware prevention, phishing protection, and real-time network monitoring capabilities for Nortec customers.
- Microsoft TeamscoreNortec's NextGen platform offers Microsoft Teams integration as a feature, enabling customers to leverage existing Teams infrastructure for communication and collaboration.
- AvayalegacyAvaya is supported as legacy equipment that Nortec services and maintains. Nortec continues to provide active service for Avaya phone systems, along with equipment buyback programs for Avaya hardware.
- NortellegacyNortel is supported as legacy equipment that Nortec services and maintains. Nortec offers ongoing service for legacy Nortel phone systems as part of their commitment to supporting older technologies.
- PolycomlegacyPolycom hardware is supported under Nortec's equipment servicing and buyback programs.
- ToshibalegacyToshiba equipment supported under Nortec's equipment servicing programs.
- PanasoniclegacyPanasonic hardware supported under Nortec's equipment servicing and buyback programs.
- CiscolegacyCisco equipment supported under Nortec's equipment servicing programs.
- MitellegacyMitel hardware supported under Nortec's equipment servicing and buyback programs.
- SamsunglegacySamsung equipment supported under Nortec's equipment servicing programs.
Scale indicators4 records
Recent moves7 records
Expansion highlights5 records
Nortec Communications competitors and assessment
Company assessmentBroad incumbents
- 8x8: Enterprise UCaaS and contact center platform with cloud voice, video, and chat. Competes with Nortec in mid-market and enterprise tiers with a similar feature set including call recording and analytics.
- Avaya: Legacy enterprise communications vendor transitioning to cloud UCaaS. Nortec services Avaya legacy systems while Avaya's own cloud offering competes with Nortec's NextGen in the enterprise tier.
- RingCentral: Leading cloud UCaaS platform providing voice, video, messaging, and contact center solutions to businesses of all sizes. Directly overlaps with Nortec's NextGen UCaaS offering but at vastly larger scale across global markets.
- Mitel: Established business communications vendor offering both on-premise and cloud UCaaS. Competes with Nortec's Premise Voice offering and supports legacy Nortel systems—a direct adjacent competitor.
- Vonage (Ericsson): Cloud communications provider offering UCaaS, SIP trunking, and APIs. Now part of Ericsson, it competes with Nortec in the SMB/mid-market VoIP and unified communications space.
- Microsoft Teams Phone: Microsoft's cloud telephony offering integrated with Teams. Already integrated into Nortec's platform, but also represents competitive threat as customers could move entirely to Microsoft.
Direct peers
- Ooma: Cloud-based VoIP and unified communications provider focused heavily on SMBs with bundled phone service. Direct comparable in target segment and pricing approach.
- Nextiva: Cloud-based UCaaS provider serving SMBs and mid-market with voice, video, and collaboration tools. Closely comparable to Nortec's NextGen platform in target customer segment (SMB) and bundled service model.
- GoTo Connect (GoTo): Cloud-based phone system and UCaaS offering targeting SMBs with voice, video, and messaging features. Comparable customer base and product positioning to Nortec's NextGen.
- Dialpad: AI-powered cloud communications platform with voice, messaging, and contact center. Targets similar SMB/mid-market customers with a modern UCaaS offering.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Nortec Communications social profiles
Digital presenceNortec Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nortec Communications leadership team
Management profileNumber of profiles
Profiles1 record
Nortec Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nortec Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nortec Communications
What does Nortec Communications do?
Nortec Communications sells and manages business phone systems, unified communications, and network infrastructure for SMB and mid-market organizations. Its flagship offering is the NextGen Voice + Video + Text UCaaS platform, supplemented by Hosted VoIP, premise voice, network and cabling installation, cloud-based faxing, video surveillance, and managed IT services. Revenue is generated primarily through monthly recurring managed services contracts, equipment sales, and project-based professional services such as installation, training, and office relocations.
Is Nortec Communications a public or private company?
Nortec Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Nortec Communications founded?
Nortec Communications was founded in 1998. It employs 1 to 10 people.
Where is Nortec Communications based?
Nortec Communications is headquartered in Burnsville, United States, in the North America region.
How does Nortec Communications make money?
Four revenue lines are on record. Managed Services Contracts are the primary driver. The others are equipment Sales & Hardware, professional Services and project-Based Services.
Who are Nortec Communications's main competitors?
Broad incumbents on record are 8x8, Avaya, RingCentral, Mitel, Vonage (Ericsson) and Microsoft Teams Phone. Direct peers are Ooma, Nextiva, GoTo Connect (GoTo) and Dialpad.
Does Nortec Communications have an API?
No public API is recorded for Nortec Communications.
What industry is Nortec Communications in?
Nortec Communications's product category is Business Telecommunications and Unified Communications Services. Its primary akta.pro industry code is HDAIAHAA, UCaaS Platforms & Suites, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 517 and its SIC code is 4813.