Eden Crest Vacation Rentals

What Eden Crest Vacation Rentals does

Eden Crest Vacation Rentals, Inc. is a privately held, full-service short-term vacation rental management company founded in 2004 and headquartered at 652 Wears Valley Road in Pigeon Forge, Tennessee. The company manages a portfolio of 93 rental properties — comprising cabins, chalets, and condos — distributed across four Smoky Mountains submarkets: Gatlinburg, Pigeon Forge, Sevierville, and Wears Valley. Property types span standard cabins, pet-friendly units, properties with private pools and hot tubs, luxury rentals, scenic-view properties, and large-capacity homes accommodating groups of 10 to over 150 guests for reunions, retreats, weddings, and corporate events. The firm serves two distinct customer bases: leisure travelers booking stays directly through its website, phone, or email, and vacation home owners who contract Eden Crest for full-service property management.

Operations are powered by the TrackHS booking engine and property management platform, which underpins the reservation system, guest portal, owner portal, and digital check-in via smart home key codes. Eden Crest runs a dynamic pricing and revenue management capability for property owners and integrates third-party value-adds through partnerships with Xplorie (a complimentary daily attractions program offering up to $600 per night in tickets to local venues such as Dollywood) and Red Sky (Trip Preserver travel insurance). The company's revenue model combines nightly rental and cleaning fees from guests with management fees from property owners, an automatic non-refundable damage waiver, and insurance/activity commissions.

Distribution is direct-to-consumer with a stated 8% direct-booking discount designed to migrate demand away from OTAs; phone and email reservations are supported by a local 800-number staffed around the clock. The marketing mix emphasizes SEO content marketing, organic social (Facebook and Instagram), email newsletters, and seasonal promotional campaigns. The firm employs between 11 and 50 people and operates exclusively in the United States, with no disclosed geographic expansion beyond the East Tennessee region.

Name

Eden Crest Vacation Rentals

Legal name

Eden Crest Vacation Rentals, Inc.

Website

https://edencrest.net

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Eden Crest Vacation Rentals is a privately held, full-service short-term rental management company founded in 2004 in Pigeon Forge, Tennessee, managing 93 cabins, chalets, and condos across the Great Smoky Mountains for leisure travelers and vacation home owners.

Ownership category

akta.pro rank

Headquarters

HQ city

Pigeon Forge

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Vacation Rental Bookings: Nightly rental fees from guests booking cabins, chalets, and condos. Payment structure includes 50% at reservation, 50% 30 days prior to arrival. Covers accommodations across Gatlinburg, Pigeon Forge, Sevierville, and Wears Valley.
2. Property Management Services: Full-service property management for vacation home owners including dynamic marketing, guest communication, cleaning, maintenance, inspections, quarterly inventory, and revenue optimization. All-inclusive management fee model with no hidden charges.
3. Travel Insurance: Partnership with Red Sky to offer Trip Preserver travel insurance to guests, providing trip cancellation, medical, and evacuation coverage.
4. Accidental Damage Waiver: Non-refundable damage waiver fee automatically applied to each booking, covering up to $500 of unintentional damage. Fee varies by rental unit size.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Eden Crest Vacation Rentals is a boutique property management company that lists and manages 93+ privately-owned vacation cabins, chalets, and condos across the Great Smoky Mountains of Tennessee (Gatlinburg, Pigeon Forge, Sevierville, and Wears Valley), renting them on a short-term nightly basis to leisure travelers. The company also offers full-service property management to vacation home owners (marketing, cleaning, maintenance, revenue optimization) and supplementary services such as travel insurance and a complimentary attractions program.

Product overview

Eden Crest Vacation Rentals operates a vacation rental marketplace platform offering short-term cabin, chalet, and condo rentals throughout the Great Smoky Mountains region (Gatlinburg, Pigeon Forge, Sevierville, and Wears Valley). The core offering is the Vacation Cabin Rentals marketplace, which distributes individual properties across multiple sub-categories including Cabins, Chalets, Condos, Dog-Friendly Rentals, Pool & Hot Tub Rentals, Luxury Rentals, Group Travel Rentals, and Scenic Views Rentals. Supplementary services include Property Management Services for cabin owners, Travel Insurance through Red Sky's Trip Preserver program, the Passport to Paradise (Xplorie) free attractions program, and Special Offers & Promotions for direct bookings.

Differentiator

Problem solved

Functional benefit

Products and services

• Vacation Cabin, Chalet, and Condo Rentals Short-term nightly rental of 93+ privately-owned cabins, chalets, and condos across Gatlinburg, Pigeon Forge, Sevierville, and Wears Valley in the Great Smoky Mountains of Tennessee. Properties range from 1-bedroom cabins up to large group compounds, are searchable and bookable through the Eden Crest website, and include amenities such as hot tubs, pools, game rooms, theaters, and scenic views. Includes sub-categories for dog-friendly, luxury, group travel, pool/hot tub, and scenic-view properties. Payment is split 50% at reservation and 50% 30 days prior to arrival.
• Full-Service Property Management for Vacation Home Owners Full-service vacation rental property management marketed to cabin, chalet, and condo owners in the Smoky Mountains region. Includes dynamic marketing and pricing, guest communication, cleaning, maintenance, quarterly inventory inspections, revenue optimization, and an all-inclusive management fee with no hidden charges. Backed by an owner portal on the TrackHS platform.
• Trip Preserver Travel Insurance (Red Sky partnership) Optional travel insurance product offered to guests at booking, providing trip cancellation/interruption coverage up to $100,000, trip delay coverage up to $750, emergency medical coverage up to $25,000, and emergency evacuation coverage up to $525,000, plus baggage coverage.
• Passport to Paradise (Xplorie activity program) Complimentary attractions program available to Eden Crest guests through partnership with Xplorie, providing free daily admission to local attractions including Dollywood, Splash Country, dinner shows, mini golf, and arcades. One complimentary activity is available per property per day, valued at up to $600 per night of stay.
• Accidental Damage Waiver Non-refundable damage waiver fee automatically applied to each Eden Crest reservation, providing up to $500 of coverage for unintentional damage to the rental property. The fee varies by rental unit size.

Quantifiable outcome

• Over 9,000 five-star reviews with 4.8 average rating
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• XploriecoreGTM or Marketing PartnerPartnership providing 'Passport to Paradise' program offering guests up to $600 in free daily activity tickets per night. Includes complimentary admission to top attractions like Dollywood, Splash Country, dinner shows, mini golf, and arcade fun. Activities available once per property per day.
• Red Sky (Travel Insurance)minorGTM or Marketing PartnerPartnership with Red Sky to offer Trip Preserver travel insurance to guests. Covers trip cancellation/interruption (up to $100,000), trip delay ($750), emergency medical ($25,000), emergency evacuation ($525,000), and baggage coverage.
• TrackHScoreTechnology or IntegrationTrackHS powers the booking engine and property management technology platform for Eden Crest. Provides the reservation system, guest portal, owner portal, and operational technology infrastructure.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Airbnb: Global short-term rental marketplace that competes directly for Smoky Mountains bookings. While not a property manager, Airbnb's scale and OTA-style traffic represent the primary alternative demand channel for Eden Crest's guests and owners.
• Vrbo (Expedia Group): Major vacation rental marketplace and Expedia-owned brand, directly competing for the same Smoky Mountains leisure traveler. Comparable as a guest acquisition channel and an alternative listing platform for Eden Crest's property owners.

Direct peers

• Vacasa: Largest North American vacation rental management company with full-service property management and a marketplace across many destinations. Highly comparable to Eden Crest's dual-sided model but at vastly greater scale and geographic breadth.
• Evolve Vacation Rental: National vacation rental management company offering full-service management plus a booking marketplace. Comparable to Eden Crest in core service model, with a broader geographic footprint and stronger digital marketing engine.
• TurnKey Vacation Rentals: Tech-enabled, full-service vacation rental manager with a nationwide portfolio. Operates the same dual-sided marketplace + property management model as Eden Crest, with stronger proprietary technology.
• Timber Tops Luxury Log Cabins: Pigeon Forge-area cabin rental specialist with emphasis on large-group and luxury properties. Comparable to Eden Crest's group travel and luxury sub-segments, targeting family reunions and high-ADR bookings.
• Smoky Mountain Premier Cabin Rentals: Regional Pigeon Forge/Gatlinburg cabin rental manager offering a similar portfolio of cabins, chalets, and group-friendly properties. A direct local competitor sharing the same micro-market and customer segments as Eden Crest.

Emerging players

• Wander: Premium short-term rental operator focused on luxury, design-forward properties with tech-forward guest experience. Comparable to Eden Crest's luxury cabin segment but differentiated by a higher-end tech and design positioning.

Regional players

• Colonial Properties Cabin Rentals: Pigeon Forge-based cabin rental and property management company with a similar Great Smoky Mountains focus. Direct regional competitor in guest bookings and owner management services.
• Auntie Belham's Cabin Rentals: Long-standing Smoky Mountains cabin rental operator focused on family-friendly getaways. Comparable to Eden Crest in product type, geographic focus, and target customer, though smaller in inventory scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/EdenCrest.Vacation.Rentals
• Instagraminstagram.com/edencrest
• LinkedInlinkedin.com/company/eden-crest-vacation-rentals-inc.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eden Crest Vacation Rentals