What Cybernet does

Cybernet S.A. is a 100% Belgian-owned independent internet service provider and IT services operator founded in March 1996 and headquartered at Rue Pierre Michaux 59, 4683 Vivegnis (Liège), Belgium. The company describes itself as one of Belgium's oldest ISPs and operates a national network across DSL/VDSL2+, coaxial cable, GPON fibre, dedicated fibre, and (via a Starlink reseller agreement) satellite internet, supplemented by its own DNS infrastructure and dual data-centre backup platform. Its offering spans consumer connectivity tiers up to 8.5 Gbit/s, SLA-backed business connections across three PRO levels (with 99.1% uptime guarantees and restore times from 4h to 12h), web hosting, configurable VPS, virtual mail (VMS), Microsoft 365 redistribution, Backup IT Online, live streaming, and IP video surveillance accredited by the Belgian Federal Interior Service. Hardware supply, configuration, and installation are delivered through the Access Computers division, active since 1991.

Cybernet monetises through a recurring subscription model (internet, hosting, email, Microsoft 365, backup) complemented by hardware resale (Mikrotik, FritzBox, Lenovo, Snom IP phones, firewalls, switches, UPS) and project-based professional services for live streaming. Pricing spans €43.99/month DSL residential tiers up to €182.99/month for UHS Gold fibre, per-seat Microsoft 365 from €7.14 to €26.04, and VPS from €35.99/month; business PRO contracts typically run one to three years while residential contracts have a six-month minimum. Customers are primarily Belgian SMEs, independent professionals, and residential consumers, with secondary segments in large enterprises (PRO tiers) and rural/underserved locations served via Starlink.

The go-to-market is sales-led via direct phone (+32 4 270 47 00), a web-based service order form, and email, with adviser-assisted closing and post-sale account management through the my.cybernet.be customer portal. The company operates an adjacent Luxembourg entity, Cybernet Int. sàrl (cybernet.lu), delivering VoIP, mobile telephony, web development, e-commerce, custom programming, and scanning/access control solutions. Cybernet holds GDPR compliance commitments, video-surveillance regulatory approval, and reseller partnerships with Microsoft, Snom (Gold Partner), Lenovo, Mikrotik, TP-Link, ASUS, Gigaset, and Starlink (SpaceX). No external investors, parent company, or public listing are disclosed.

Name

Cybernet

Legal name

Cybernet S.A.

Website

https://cybernet.be

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Cybernet S.A. is a 100% Belgian independent ISP and IT services provider founded in 1996, delivering internet connectivity, web hosting, email, Microsoft 365, backup, surveillance, and IT hardware to residential and SME customers across Belgium and Luxembourg.

Ownership category

akta.pro rank

Product category

Internet Services & Telecommunications

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Security Systems Services (except Locksmiths) (561621)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)

akta.pro secondary industries

Rural & Regional ISPs (HDAIADAI), Cloud Networking & Virtual Networking (VPC/VNet) (HDABAFAG)

Keywords

• Internet services provider
• Fiber internet connectivity
• Web hosting services
• Cloud backup solutions
• Managed IT services

Headquarters

HQ city

Vivegnis

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Internet connectivity subscriptions: Recurring monthly subscription revenue from DSL, coaxial, GPON, and dedicated fibre internet connections for both residential and business customers. Plans range from €43.99/month (DSL) to €182.99/month (UHS Gold fibre). Business plans include multi-tier Pro options with additional features and longer contract terms.
2. Email and collaboration services: Virtual Mail Server (VMS) subscriptions at per-user monthly rates (€0.30–€4.72/user/month depending on tier and volume), Microsoft 365 plans (€7.14–€26.04/user/month), and mailing list services (€59.25–€395.00/year).
3. Web hosting and domain registration: Annual shared web hosting subscriptions (€90–€945/year) with setup fees. Domain name registration renewals at €10–€50/year. VPS and dedicated server solutions starting at €35.99/month. DNS management at €15/year.
4. Backup IT Online: Monthly storage-based subscriptions for online backup services (€30–€180/month for 30 GB to 500 GB). Additional plugin charges for Microsoft 365, MS SQL, MySQL, and Oracle backup add-ons. One-time setup fees.
5. Hardware sales and installation: Sale and delivery of IT hardware including routers (Mikrotik, FritzBox), laptops (Lenovo), IP phones (Snom), firewalls, switches, UPS, and cabling. As an official Snom and Lenovo reseller and Microsoft registered agent, Cybernet purchases equipment wholesale and resells with installation services.
6. Live streaming services: Live streaming solutions for events including VOD, live event streaming, web TV, web radio, and audio/video encoding services. Revenue generated through project-based professional services engagements.
7. Satellite internet (Starlink): Reseller of Starlink satellite internet hardware and subscriptions to customers in areas underserved by fixed-line connectivity, covering fixed, portable, and mobile use cases.
8. Microsoft 365 redistribution: Redistribution of Microsoft 365 plans (Basic, Standard, Premium) on a per-seat subscription basis, with setup fees, domain fees, and per-user pricing.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Cybernet is a Belgian independent ISP and IT services provider offering internet connectivity (DSL, GPON fibre, dedicated fibre, Starlink satellite), web hosting and VPS, professional email and Microsoft 365, cloud backup, live streaming, video surveillance, and IT hardware supply. It serves both residential and business customers across Belgium and Luxembourg with three-tier SLA-backed connectivity packages and a single point of contact for all IT services.

Product overview

Cybernet is an independent Belgian ISP and IT services provider offering a comprehensive portfolio of internet connectivity and technology services. The core offerings include DSL/VDSL and ultra-high-speed fiber (GPON) internet connections ranging from 100 Mbit/s to 8.5 Gbit/s for residential and business customers, supplemented by Starlink satellite internet for rural coverage. Web hosting and VPS services provide web infrastructure with support for multiple CMS platforms and configurable server resources. Email services include Virtual Mail Server (VMS) hosting with Outlook integration and ActiveSync for mobile. The company resells Microsoft 365 across three tiers, offers cloud backup with encryption, live streaming for events, IP video surveillance with facial detection, and IT hardware supply and installation. Additional services via Cybernet.lu include VoIP telephony, mobile services, web development, and scanning solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Access Computers: Hardware division of Cybernet, specializing in computer hardware supply, assembly, configuration, delivery, installation, and repair services for personal computers, professional workstations, and servers.

Products and services

• DSL/VDSL Internet Digital subscriber line internet connectivity providing download speeds up to 100 Mbit/s via copper telephone lines for residential and business customers in Belgium.
• UHS (Ultra High Speed) Fiber Internet High-speed GPON fiber optic internet for residential customers offering speeds from 100 Mbit/s up to 8.5 Gbit/s, with multiple tiers (UHS Start, Basic, Standard, Bronze, Silver, Gold).
• Professional Internet Connections (Pro) Enterprise-grade fibre and GPON connectivity with three SLA-backed tiers (Pro Level 1/2/3), guaranteed bandwidth (15-50%), 99.1% uptime SLA, fixed IPv4/IPv6, SIP trunking, QoS, and restore times from 4 to 12 hours.
• Starlink Satellite Internet Satellite-based high-speed, low-latency internet service for rural and remote areas, available in fixed, portable, and mobile configurations for SMB and enterprise use.
• Web Hosting Shared web hosting service with support for PHP, ASP.NET, Java, MySQL, SQL, SSL, FTP, with storage tiers from 1,000 MB to 30,000 MB.
• Virtual Private Server (VPS) Configurable virtual private server hosting with options for 1-8 CPU, 512 MB to 256 GB RAM, HDD or SSD storage, Linux or Windows OS, with unmetered traffic up to 1 GB/s.
• Microsoft 365 Cloud-based productivity suite redistribution in three tiers: Basic (cloud apps + Teams), Standard (desktop Office apps), and Premium (advanced security with Microsoft Entra ID, Intune, Defender, Purview), all per-seat.
• Email Pro (Virtual Mail Server) Virtual mail server hosting with Standard and Advanced tiers offering email accounts, calendar sharing, contact management, ActiveSync for mobile, and Outlook integration.
• Mailing List Email broadcasting service enabling mass email distribution to contact lists of 100 to 5,000 addresses.
• Domain Name Registration Domain name registration and DNS management service supporting multiple extensions including .BE, .LU, .EU, .COM, .NET, and many specialty extensions.
• Backup IT Online Cloud backup service with encrypted off-site storage across two data centres, automatic scheduling, multiple backup modes (full, incremental, differential), Shadow Copy support, and Microsoft 365, MS SQL, MySQL, Oracle plugins.
• Live Streaming Professional video streaming service supporting VOD, live event broadcasting, web TV, web radio, and audio/video encoding for events and media.
• Video Surveillance IP-based audio and video surveillance system supporting up to 16 cameras with 4K resolution, facial detection, motion detection, and remote viewing via browser.
• IT Hardware Supply (Access Computers) Computer hardware procurement, supply, and installation including routers, switches, firewalls, servers, laptops, IP phones, and UPS systems, with delivery and on-site installation services.

Quantifiable outcome

• 97% of technical issues resolved within 2 business hours; major outages within 8 business hours
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• SnomcoreTechnology or IntegrationCybernet is an official Snom Gold Partner, reselling Snom IP phones and related equipment. Snom is a German manufacturer of professional VoIP desk phones and DECT devices. The partnership enables Cybernet to offer bundled VoIP hardware solutions to its business customers.
• LenovocoreTechnology or IntegrationCybernet is an official Lenovo reseller, offering IdeaPad laptops and ThinkCentre PCs to business customers. Lenovo hardware is bundled with Cybernet's managed IT services and installation support.
• MicrosoftcoreTechnology or IntegrationCybernet is a Microsoft-registered agent and authorised redistributor of Microsoft 365 (Basic, Standard, Premium), as well as Microsoft software and cloud services. Cybernet handles Microsoft 365 setup, migration, and per-user licensing management for its business customers.
• MikrotiksupportingTechnology or IntegrationMikrotik is a Latvian manufacturer of networking equipment (routers, switches, wireless systems). Cybernet recommends and supplies Mikrotik routers (including the RB5009) with its fibre and VPN services, particularly for PRO tier business connections.
• TP-LinksupportingTechnology or IntegrationTP-Link is referenced as a trusted hardware partner of Cybernet, supplying consumer and SMB networking equipment alongside Cybernet's connectivity services.
• ASUSsupportingTechnology or IntegrationASUS is listed among the major IT hardware manufacturers supplied by Cybernet's hardware division (Access Computers), offering consumer and business PCs and components.
• GigasetsupportingTechnology or IntegrationGigaset is a German manufacturer of DECT phones and communications devices. Listed among Cybernet's hardware supplier partners for telephony equipment.
• Starlink (SpaceX)coreTechnology or IntegrationCybernet is a Belgian reseller and integrator of Starlink satellite internet hardware and subscriptions. Cybernet offers Starlink for fixed, portable, and mobile use cases, covering areas unserved by traditional fixed-line connectivity. Cybernet supplies and installs Starlink antennas (Standard, High Performance, Mobile) and VPN bypass routers.
• Cybernet Int. sàrl (Luxembourg)supportingOthersCybernet Int. sàrl is a related entity (cybernet.lu) providing VoIP telephony, website development, e-commerce solutions, custom programming, and scanning/access control solutions in Luxembourg. It operates as a geographic extension of the Cybernet brand and shares the same design and branding team.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Billi (by Proximus): Low-cost Belgian broadband brand affiliated with Proximus targeting price-sensitive customers. Comparable as a competitor in the lower-priced DSL/entry-fibre segment where Cybernet competes.
• Mobile Vikings: Belgian MVNO and digital services provider offering mobile and broadband plans. Comparable as a digital-first Belgian telecom provider competing for similar SME and consumer segments.

Broad incumbents

• Telenet: Belgian cable operator providing broadband, mobile, and TV to residential and business customers, primarily in Flanders. Comparable as a national broadband competitor with bundled service offerings.
• VOO: Major Belgian cable and broadband operator (now part of Orange Belgium) serving residential and SME customers across Wallonia and Brussels. Comparable as a direct regional ISP competitor to Cybernet's Liège-rooted customer base.
• Proximus: Belgium's incumbent telecom operator offering fibre, DSL, mobile, TV, and cloud services to both consumers and enterprise. Directly comparable to Cybernet across the full connectivity and Pro tier stack, but at vastly larger scale.
• Orange Belgium: Major Belgian telecom operator offering fixed broadband, mobile, and enterprise services. Comparable as a direct national competitor across both residential and professional tiers.

Others

• Starlink (SpaceX): SpaceX's satellite internet service. Cybernet is a Belgian reseller and integrator of Starlink hardware, making it both a partner and potential direct competitor as Starlink expands direct sales in Belgium.

Direct peers

• Dommel: Belgian independent ISP providing fibre and DSL services to consumers and SMEs. Comparable as a smaller independent operator competing in similar niches of the Belgian market.
• Combell: Belgian hosting and cloud provider offering domain registration, shared hosting, VPS, and managed services. Comparable as a Belgian independent ISP/hosting peer competing for SME hosting and email revenue.
• EDPnet: Independent Belgian ISP offering DSL, VDSL, and fibre to residential and SME customers. Closest size-and-business-model analogue to Cybernet as a smaller independent competitor in Belgium.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cybernet