What HD Doctor does

HD Doctor is a Brazilian professional data recovery company founded in 2000, headquartered in São Paulo with regional operations in Belo Horizonte, Rio de Janeiro, and Miami, and a stated 40+ location footprint across Brazil and the United States. The company recovers data from failed or compromised storage media — HDDs, SSDs, NVMe, RAID arrays (levels 0 through 60), NAS/SAN, servers, virtual machines, USB/memory cards, DVR/CCTV, and databases (SQL Server, Oracle, MySQL, PostgreSQL, Firebird) — using a PC-3000 hardware/software ecosystem, forensic-grade write blockers, virtual RAID reconstruction techniques, and a proprietary ISO 14644-1 Class 100 clean room for physical disk opening. It is an Official Western Digital Platinum Data Recovery Partner, holds ISO 9001/14644-1/27037/27001 certifications, is LGPD compliant, and serves specialized verticals including healthcare (hospitals, PACS, Tasy/MV), law firms (Astrea, Projuris, OAB secrecy), accounting firms (SPED, Receita Federal), and government/public sector (Lei 14.133/2021 procurement). The company is privately held and run by brothers Samir Mattar and Sávio Mattar as CEOs and Sócios Investidores, with no disclosed outside equity investors.

HD Doctor generates revenue on a per-case professional services basis, with no subscription or recurring billing. All pricing is quote-based and determined after a free technical diagnosis; the company operates a 'No Data, No Charge' policy on most cases (stated to apply to 92% of cases), meaning customers pay only on successful recovery. Emergency SLA tiers (2h, 6h, 12h, 24h diagnosis) command premium pricing and target hospitals in production, law firms facing court deadlines, and government agencies with system outages. GTM is sales-led, anchored by 24/7 WhatsApp, a 0800 toll-free line, and web intake forms, with free diagnosis as the primary lead generation mechanism. The HD Partner channel program recruits IT consultants, managed service providers, and computer repair shops, paying up to 25% commission on referred cases with 24-hour payment terms, effectively building a referral-reseller network without proportional sales hiring. The company reports 300,000+ cases handled since inception, a 98% overall success rate, and a customer base that includes Ambev, 3M, Shell, Honda, Johnson & Johnson, B3, Vale, Localiza, Hotmart, Fiat, the Brazilian Army Command, and the Federal Highway Police.

Name

HD Doctor

Legal name

HD Doctor

Website

https://hddoctor.com.br

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

HD Doctor is a Brazilian professional data recovery company serving enterprises, government, healthcare, legal, accounting, and forensics clients with HDD, SSD, RAID, server, and ransomware recovery from its ISO Class 100 clean room labs across Brazil and the United States.

Ownership category

akta.pro rank

Headquarters

HQ city

Belo Horizonte

HQ country

Brazil

HQ region

Latin America

Offices29 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Data Recovery Services: Professional data recovery billed per case/project. Revenue is recognized upon successful delivery of recovered data to the customer. Pricing is quote-based, determined after free diagnosis that assesses media type, failure complexity, and required techniques. No subscription or recurring billing; each case is a discrete transaction. 'No Data, No Charge' policy applies to most cases, meaning customers pay only if critical files are recovered.
2. Emergency/Express Recovery: Priority emergency service with accelerated turnaround (2h to 24h diagnostics, express recovery timelines) for critical business cases. Commands premium pricing over standard service tiers. Target customers include hospitals in production, law firms with imminent court deadlines, and government agencies with system outages.
3. Partner Referral Commissions: Channel partners (IT consultants, MSPs) earn up to 25% commission on referred cases. HD Doctor handles all recovery operations; partner earns referral fee for qualified leads delivered through the program.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

HD Doctor provides professional data recovery services for failed or corrupted storage media, including HDDs, SSDs, RAID arrays (levels 0–60), servers/virtual machines, NAS/SAN, databases, and removable media. Operations are delivered in-house from an ISO 14644-1 Class 100 clean room laboratory in São Paulo using PC-3000 recovery equipment, with 24/7 emergency response (2h, 6h, 12h, 24h diagnostic tiers) and vertical-specific offerings for government, law firms, healthcare, and accounting clients across Brazil and the United States.

Product overview

HD Doctor is a professional data recovery service company offering a comprehensive portfolio of specialized recovery services for various storage media and systems. The core offerings include hard drive (HDD) recovery, SSD recovery, RAID array recovery (levels 0 through 60), server and virtual machine recovery, NAS/SAN recovery, USB/card recovery, DVR/CCTV recovery, and database recovery. The company also provides specialized ransomware recovery services and serves multiple vertical markets including legal firms (advocacia), healthcare/hospitals, accounting firms, and government/public sector organizations. Services are delivered through the company's own Class 100 clean room laboratory in Brazil, with over 24 years of operation and partnership as an official Western Digital Platinum Data Recovery Partner.

Differentiator

Problem solved

Functional benefit

Products and services

• Recuperação de HD (Hard Drive Recovery) Professional recovery service for internal and external hard drives with physical, logical, or electronic defects. Performed in a Class 100 clean room with a 98% success rate; targets enterprises and individuals with failed HDDs.
• Recuperação de SSD (SSD Recovery) Recovery service for SATA, NVMe, and M.2 SSDs experiencing controller failure, TRIM issues, firmware corruption, or NAND wear. Performed in-house by firmware and controller specialists.
• Recuperação de RAID (RAID Array Recovery) Recovery for RAID 0, 1, 5, 6, 10, 50, and 60 arrays via virtual reconstruction without risk, supporting Dell PERC, HP Smart Array, and LSI controllers with success rates of 88%–96% depending on RAID level.
• Servidores e VMs (Server and Virtual Machine Recovery) Recovery services for Dell PowerEdge, HP ProLiant, and Lenovo servers, as well as VMware ESXi, Hyper-V, and Proxmox virtual environments and corporate storage systems.
• NAS e Storage (NAS and SAN Recovery) Recovery service for NAS devices including Synology, QNAP, WD My Cloud, Seagate IronWolf, Buffalo, and Asustor, as well as broader SAN/network storage.
• Pen Drive e Cartão (USB and Memory Card Recovery) Recovery for USB flash drives, SD/microSD cards, and monolithic media with controller failure or logical corruption.
• DVR e CFTV (CCTV/Surveillance Recovery) Recovery for Intelbras, Hikvision, and Dahua DVR/CCTV systems, including formatted, corrupted, or overwritten footage.
• Banco de Dados (Database Recovery) Recovery and repair for SQL Server, Oracle, MySQL, PostgreSQL, Firebird, and Access databases, including page and table-level repair.
• Ransomware Rescue Specialized recovery service for ransomware-encrypted data with security and confidentiality, including technical decryption capabilities for certain variants so customers do not need to pay the ransom.
• Recuperação Forense de Dados (Digital Forensics / Perícia Digital) Forensic data recovery for Police, Public Ministry, judicial experts, and law firms, including documented chain of custody with SHA-256 hash, technical report signed by a CREA-registered engineer, and legal validity for court proceedings.
• Recuperação para Advocacia (Legal Vertical Recovery) Specialized data recovery for law firms with professional secrecy compliance, NDA specific to legal practice, LGPD compliance, and emergency SLA for court deadlines. Supports Astrea, Projuris, ADVBOX, and Outlook PST/OST.
• Recuperação para Hospitais e Saúde (Healthcare Vertical Recovery) Healthcare data recovery with 24-hour emergency SLA, NDA for medical secrecy, LGPD and CFM compliance. Supports Tasy (Philips), MV, Soul MV, PACS DICOM systems, Oracle, and SQL Server databases.
• Recuperação para Contabilidade (Accounting Vertical Recovery) Accounting firm data recovery with emergency service for tax deadlines. Supports Domínio Sistemas, Sage, Alterdata, Folhamatic, Firebird, and SPED XML files for Receita Federal compliance.
• Recuperação para Governo e Órgãos Públicos (Government Vertical Recovery) Government data recovery with public procurement compliance under Lei 14.133/2021, emergency budget approval support, administrative secrecy, and technical reports valid for TCU/CGU/MP audits. Supports SEI, SAPIENS, EPROC, and PJE systems.

Quantifiable outcome

• 98% overall success rate across all cases received
• +8 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Western Digital CorporationcoreTechnology or IntegrationHD Doctor is an Official Platinum Data Recovery Partner of Western Digital. Engineers are WD-trained to diagnose and recover all WD devices. The partnership includes official verification letters that maintain WD product warranty validity for customers. All WD recovery services are performed in-house in controlled HD Doctor laboratories without outsourcing. WD-specific tools, procedures, and technical resources are part of the partnership.

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• SalvageData: US-headquartered data recovery provider delivering RAID, NAS, server, and enterprise storage recovery. Comparable service catalog, free diagnostic intake flow, and emergency recovery framing aligned with HD Doctor's positioning.
• Stellar Data Recovery: Global data recovery service provider with ISO-certified Class 10 clean room and 24/7 emergency response. Comparable service breadth (HDD/SSD/RAID/virtual environments), turnaround tiers, and enterprise/government focus.
• Gillware Data Recovery: US-based data recovery specialist with Class 100 clean room facilities and RAID recovery expertise. Offers emergency response and free diagnostic intakes similar to HD Doctor's 24-hour free diagnosis and 2h/6h/12h emergency tiers.
• Ontrack Data Recovery: Global data recovery services leader, formerly part of IBM, offering HDD/SSD/RAID/server/e-discovery recovery. Same core services as HD Doctor (physical media recovery, RAID reconstruction, enterprise storage) across a much larger global footprint, making it the most direct global comparable.
• Secure Data Recovery Services: Major North American data recovery provider covering HDD, SSD, RAID, server, and enterprise storage recovery. Directly comparable in service scope, target customers (enterprise and government), and emergency SLA offerings.
• Datarecovery.com: Long-established US data recovery service (operating since 1996) offering HDD, SSD, RAID, virtual environment, and enterprise storage recovery. Closely comparable in core offerings and emergency-recovery positioning.
• ACE Data Recovery: US-based data recovery specialist with RAID and enterprise server recovery expertise. Comparable target customer profile (enterprise, SMB) and similar project-based professional services revenue model.
• DriveSavers Data Recovery: Long-established US data recovery company operating its own Class 100 clean room and offering HDD, SSD, RAID, and enterprise storage recovery with emergency turnaround. Closely mirrors HD Doctor's enterprise/government/customer base and proprietary-clean-room service model.

Broad incumbents

• Backblaze: Cloud backup and storage provider with massive drive-statistics footprint. Not a recovery service, but represents the structural cloud-backup threat that competes with HD Doctor's market by reducing demand for physical-media recovery incidents.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/hddoctorbrasil

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HD Doctor