What Kv Digital does

kv.digital GmbH is a Berlin-based, wholly-owned subsidiary of the Kassenärztliche Bundesvereinigung (KBV) — the German National Association of Statutory Health Insurance Physicians — that operates as the central digital competence centre for the country's ambulatory care sector. Founded in 2014 (originally as KV Telematik GmbH, rebranded to kv.digital in 2020), the company builds and runs two product families on top of the national Telematikinfrastruktur (TI): the 116117 Terminservice (web apps, mobile app and call-centre software for urgent-care appointment scheduling used by patients, physician practices and regional KVen) and the medical communications stack anchored by kv.dox, the KBV's own KIM-Dienst for end-to-end encrypted exchange of eArztbriefe, lab data and other clinical documents. Supporting services include KIM specifications, audit backends, Interoperabilitätsworkshops (IOWS), and the kv.digital Hub partner portal for PVS manufacturers.

Underlying infrastructure is based on FHIR-REST APIs, the gematik KIM specification, and ISO/IEC 27001-certified information security management. kv.digital also maintains interoperability chokepoints — IOWS participation plus audit results are mandatory prerequisites for KBV eArztbrief certification and the §332b SGB V framework agreement, turning the company into the effective gatekeeper for German practice management system software. Customer reach includes 11,665 active kv.dox accounts (~11.43% KIM market share), 116117 services used nationwide, and a demonstration of scale via the COVID-19 Impfterminservice (13+ million appointments handled before decommissioning in September 2021) and the Stiftung Warentest test-winning physician appointment portal.

The business model is a public mandate: services to Kassenärztliche Vereinigungen (17 regional associations) and their physician members are provided free of charge, and revenue is funded through KBV allocations rather than customer payments. The only priced commercial stream is the 116117 third-party booking interface (Terminbuchung durch Dritte), where health insurers pay a transactional fee to access the appointment pool. With approximately 80-90 employees organised in seven departments, the company has no external shareholders, no funding rounds, and a stable, mandate-driven operating posture.

Name

Kv Digital

Legal name

kv.digital GmbH

Website

https://kv.digital

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

kv.digital GmbH is a wholly-owned subsidiary of Germany's KBV that builds and operates the 116117 Terminservice and the kv.dox KIM medical-communication platform for statutory ambulatory care physicians, KVen and statutory-insured patients.

Ownership category

akta.pro rank

Product category

Healthcare Digital Infrastructure

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

akta.pro secondary industries

Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO), Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)

Keywords

• Healthcare communication software
• Appointment scheduling platforms
• Secure medical messaging
• Telematics infrastructure services
• Digital health interoperability

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Public Mandate / Institutional Funding: As a 100% subsidiary of the Kassenärztliche Bundesvereinigung (KBV), kv.digital operates on public mandate. Services are provided to Kassenärztliche Vereinigungen and their members at no cost. Revenue derives from KBV assignments and public health mandates rather than direct customer payments.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels11 records

Core offering

kv.digital GmbH operates digital platforms for the German ambulatory healthcare system on behalf of the Kassenärztliche Bundesvereinigung (KBV). Its two core product areas are (1) Medical Communication, anchored by kv.dox — an end-to-end encrypted KIM messaging service for exchanging eArztbriefe, AU-Bescheinigungen, and lab data via the Telematikinfrastruktur — together with specifications, audits, and interoperability workshops for software manufacturers, and (2) the 116117 Terminservice, a multi-sided appointment scheduling platform with web applications for practices, patients, and Terminservicestellen, a mobile app, and FHIR-REST APIs for third-party integration.

Product overview

kv.digital is a digital health platform company (100% subsidiary of the Kassenärztliche Bundesvereinigung, KBV) operating two core product areas: Medical Communication and the 116117 Terminservice. The Medical Communication portfolio centers on kv.dox (the KBV's own KIM messaging service for secure end-to-end encrypted exchange of eArztbriefe, AU-Bescheinigungen, lab data, and other medical documents via the Telematikinfrastruktur) alongside supporting services: KIM-Spezifikationen (technical specifications for KIM applications provided to PVS manufacturers), Audits (free testing/certification of PVS KIM implementations), Interoperabilitätsworkshops (IOWS, collaborative interoperability testing between PVS systems), the kv.digital Sprechstunde (monthly online Q&A session for manufacturers), and the kv.digital Hub (manufacturer exchange platform). The 116117 Terminservice portfolio consists of web applications for Praxen and patients (www.116117-termine.de), a software for Terminservicestellen (TSS), the 116117.app mobile application, and a suite of FHIR-REST Schnittstellen (interfaces) for third-party integration. The platform is used for appointment booking across the statutory German health system. A legacy product, KV-Connect (secure messaging service), was decommissioned at end of 2025. All products are developed and operated in Berlin with approximately 80-90 employees.

Differentiator

Problem solved

Functional benefit

Brands

• kv.dox: The KIM (Kommunikation im Medizinwesen) service organized by kv.digital on behalf of the KBV for secure medical communication between practices, medical providers, and patients.
• 116117 Terminservice
• kv.digital Hub

Products and services

• kv.dox (KIM-Dienst der KBV) End-to-end encrypted KIM messaging service organized by kv.digital on behalf of the KBV for secure exchange of medical documents (eArztbriefe, AU-Bescheinigungen, lab data, clinical communications) between practices, hospitals, pharmacies, nursing homes, and KVen via the Telematikinfrastruktur. Compatible with all practice management systems and eHealth-Konnektoren.
• 116117 Terminservice für Praxen Web application for medical practices to set, manage, and track 116117 appointments. Features include a weekly calendar view, appointment series management, patient data transfer, filtering, and generation of Vermittlungscodes. Accessible within the Telematikinfrastruktur (TI) / Sicheres Netz der KVen (SNK).
• 116117 Terminservice für Patienten Web application and mobile-friendly platform for statutorily insured patients to search for, book, and cancel appointments with outpatient doctors and psychotherapists. Features include no-login search, 5-minute appointment reservation, barrier-free accessibility (screen-reader compatible, keyboard navigable), and a dynamic appointment pool.
• 116117 Terminservice für Terminservicestellen (TSS) Software application for the Terminservicestellen (TSS) of the Kassenärztliche Vereinigungen to mediate appointments between patients and practices. Relaunched in February 2025 with new features including a three-step booking stepper, performance-based search, mediation overview, favorites/filtering, and a GDPR-compliant map view.
• 116117.app Mobile application for iOS and Android enabling statutorily insured patients to book 116117 appointments on their phones and view nearby Bereitschaftspraxen (on-call medical practices) in their vicinity.
• 116117 Schnittstellen (Interfaces) Suite of FHIR-REST standard interfaces enabling third-party systems (PVS, health insurers, hospitals) to integrate with the 116117 Terminservice. Includes Terminsynchronisation, Terminbuchung durch Dritte, Vermittlungscode, and Abrechnungsinformation interfaces.
• kv.digital Hub Centralized exchange platform (partner portal) for software manufacturers of practice management systems to engage with kv.digital. Provides discussion forums, feedback mechanisms, and coordination around topics such as eArztbrief, eDMP, KIM applications, and specifications.
• KIM-Spezifikationen Technical specifications for KIM (Kommunikation im Medizinwesen) applications developed by kv.digital for software manufacturers. Covers use cases including eArztbrief, eNachricht, Labordaten, eDMP, Digitale Muster, eHKS, and MIO. Specifications are provided free of charge via the partner portal.
• Audits für Softwarehersteller Free-of-charge testing services for PVS software manufacturers to verify their KIM application implementations (eArztbrief, lab data, and others). Includes machine-based testing via audit backends and manual review by kv.digital application managers. Prerequisite for KBV certification and §332b SGB V framework agreement.
• Interoperabilitätsworkshops (IOWS) Online workshops via Zoom where software manufacturers jointly test interoperability of their PVS systems for sending and receiving eArztbriefe and eNachrichten via KIM. Since October 2024, participation in an IOWS is a prerequisite for KBV certification for eArztbrief.
• Test eArztbrief (Testbackend für Praxen) Test backend within the productive TI environment that allows medical practices and their staff to independently test whether their PVS correctly sends and receives eArztbriefe. Practices send a test eArztbrief to kv.digital and receive a test protocol in return.

Quantifiable outcome

• Over 13 million COVID-19 vaccination appointments booked via Impfterminservice
• +4 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• akquinet health service GmbHcoreTechnology or Integrationakquinet health service GmbH partnered with kv.digital to develop kv.dox, the KBV's own KIM service. They jointly developed an email service allowing practices to communicate securely within the TI with medical colleagues, pharmacies, and KVen.
• gematikcoreStrategic or Co-development Partnergematik holds specification authority for KIM services. kv.digital develops its KIM applications (kv.dox, eArztbrief) according to gematik specifications. The 116117 Terminservice interface specifications are published on the INA portal of gematik.
• DQS GmbHminorImplementation/ SI/ Consulting PartnerDQS GmbH conducted the audit for ISO 27001 certification of kv.digital's information security management system.
• KV BerlinminorStrategic or Co-development PartnerRegional association of statutory health insurance physicians. Co-exhibited with kv.digital at DMEA 2026 under joint booth.
• Practice management system manufacturers (PVS-Hersteller)coreTechnology or IntegrationSoftware manufacturers developing practice management systems who integrate kv.digital services including KIM, eArztbrief, and 116117 Terminservice. kv.digital provides specifications, audits, and IOWS for these partners.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• BetterDoc: Specialist doctor appointment and triage platform focused on helping patients find the right specialist quickly. Comparable to a subset of 116117 Terminservice functionality (specialist appointment mediation with TSS-style navigation), though narrower in scope.

Broad incumbents

• CompuGroup Medical (CGM): Germany's largest healthcare IT vendor and major PVS (practice management system) manufacturer. CGM offers practice software plus KIM/eHealth connectivity across the German ambulatory market; it operates the same interop/PVS ecosystem in which kv.digital's specs and audits are deployed, making it a close broad incumbent with overlapping capabilities.
• Doctolib: Pan-European dominant doctor appointment and practice-software platform, with strong adoption across German physician practices. Directly comparable to kv.digital's 116117 Terminservice on consumer-facing appointment booking, but operating as a private commercial platform rather than a public-mandate organization.

Direct peers

• samedi: German eHealth platform providing online appointment booking, practice communication, and patient flow management for physicians and patients. Directly comparable to 116117 Terminservice in offering consumer-facing appointment booking plus clinical communication features.
• medatixx: Major German PVS manufacturer that integrates with kv.digital's KIM and 116117 Terminservice specifications and participates in IOWS workshops. Offers practice management software plus KIM/appointment functionality, overlapping with kv.digital's interoperability and scheduling enablement footprint.
• jameda: Leading German doctor search and appointment booking portal for statutorily insured patients, competing for the same patient mindshare and practice booking volume as the 116117 Terminservice. Closest direct commercial competitor on consumer-side appointment booking in the German ambulatory market.

Others

• gematik: Germany's national agency for digital health, holding specification authority for KIM, the Telematikinfrastruktur, and other gematik-spec interfaces (INA-Portal). kv.digital develops kv.dox and 116117 products against gematik specifications; gematik is an enabling counterpart and ecosystem authority rather than a direct competitor.
• Akquinet health service GmbH: Co-development partner that partnered with kv.digital to build kv.dox KIM service. Operates in the same healthcare IT/eHealth integration space and is the technical partner/operator behind kv.digital's secure messaging infrastructure, making it a closely adjacent ecosystem participant.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/kv_digital
• YouTubeyoutube.com/@kvdigitalgmbh
• LinkedInlinkedin.com/company/kvdigitalgmbh
• Instagraminstagram.com/kv.digital_gmbh

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kv Digital