What XCIEN does

XCIEN (legal entity CREATIVIDAD INTERNET ENLACES S.A. DE C.V.) is a privately held Mexican telecommunications company headquartered in Monterrey, Nuevo León, that has operated for over 25 years under an IFT federal telecommunications concession. It serves mid-market and enterprise businesses in Mexico — and to a lesser extent SMBs and event organizers — with dedicated internet access and a broad portfolio of managed connectivity services, leveraging a hybrid infrastructure of fiber optic and carrier-class microwave wireless owned and operated directly.

The core technology stack centers on XCIEN's owned network of 200+ towers, 30 fiber points of presence, four Tier-level data centers (Monterrey, Saltillo, Querétaro, Guadalajara), and a proprietary 24/7/365 Network Operations Center (NOC) with AI-driven monitoring, SD-WAN orchestration, and a customer-facing portal. Products span dedicated internet (50 Mbps to 100 Gbps), high-availability multi-link failover, virtual private networks, satellite internet (LEO), event connectivity, unified communications (cloud PBX), managed WiFi, cybersecurity with AI self-learning, video surveillance, ICT services, and data center co-location — all delivered as integrated managed offerings.

XCIEN makes money primarily through recurring subscription contracts with annual billing on dedicated internet and managed services, supplemented by recurring co-location rentals and one-time event deployment fees. The go-to-market is direct, sales-led, and consultative: enterprise and SMB prospects request quotes via the website, a 800 288 0092 toll-free line, WhatsApp, or in-person at the Monterrey headquarters, and a dedicated technical consultant conducts a site feasibility assessment before designing a tailored solution. Pricing is quote-based and IFT-registered; no public pricing is disclosed. The company maintains 20+ strategic technology partnerships and reports 3,000+ active business clients across 12 Mexican states and 20 major cities.

Name

XCIEN

Legal name

CREATIVIDAD INTERNET ENLACES S.A. DE C.V.

Website

https://xcien.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

XCIEN is a privately held Monterrey-based Mexican telecommunications operator that provides dedicated internet access, SD-WAN, managed services, and data center co-location to mid-market and enterprise businesses across 20 major Mexican cities, delivered over its owned hybrid fiber and microwave infrastructure.

Ownership category

akta.pro rank

Product category

Enterprise Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Backbone & Core IP Transport (Long-Haul/Metro IP) (HDAIAFAG)

Keywords

• Dedicated internet access
• Managed network services
• Data center colocation
• Enterprise connectivity
• SD-WAN solutions

Headquarters

HQ city

Monterrey

HQ country

Mexico

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Dedicated Internet Access (DIA): Monthly recurring subscription for dedicated symmetric internet bandwidth delivered exclusively to the enterprise, with SLA-backed uptime guarantees. Revenue is generated on a per-link, per-month basis with capacities ranging from 50 Mbps to multi-Gigabit up to 100 Gbps. Contract terms are typically annual or multi-year with advance payment.
2. Managed Services (Servicios Administrados): Ongoing managed services bundled with connectivity, including managed WiFi, unified communications (PBX IP), cybersecurity, SD-WAN, video surveillance, and ICT services. These are delivered as monthly recurring subscriptions on top of connectivity contracts, with flexible scalability.
3. Data Center / Co-location: Rack rental and per-square-meter colocation services in XCIEN's owned Tier-level data centers in Monterrey, Saltillo, Querétaro, and Guadalajara. Revenue is generated on a per-rack or per-M2 monthly rental basis with power redundancy and multi-carrier connectivity included.
4. Event Connectivity Services: Temporary, event-specific dedicated internet and WiFi deployments for concerts, congresses, exhibitions, and sporting events. Revenue is generated on a per-event basis as a one-time service fee, with multi-technology access and on-site technical support.
5. Satellite Internet Services: Satellite connectivity leveraging LEO satellite constellation for enterprises in remote areas or as backup connectivity. Provides redundancy with LTE SIM fallback, with service fees based on contracted capacity and deployment type (fixed or mobile).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

XCIEN provides dedicated internet access and managed connectivity services to enterprises and SMBs across Mexico, delivered over its proprietary hybrid fiber optic and carrier-class microwave infrastructure. Its portfolio spans dedicated internet (50 Mbps to 100 Gbps), SD-WAN, virtual private networks, unified communications, managed WiFi, cybersecurity, video surveillance, and Tier-level data center co-location, all monitored 24/7/365 through an in-house AI-driven Network Operations Center.

Product overview

XCIEN is a telecommunications company offering 'Conectividad Inteligente' (Intelligent Connectivity) as an integrated portfolio of connectivity and managed services for enterprises. The portfolio centers on dedicated internet access (Internet Dedicado, Internet Pyme), high availability networking (Alta Disponibilidad, SD-WAN), private networking (Redes Privadas Virtuales), and extends into managed IT services (Comunicaciones Unificadas, Red WiFi Administrada, Ciberseguridad, Servicios TIC, Video Vigilancia). Satellite internet (Internet Satelital) and event connectivity (Internet para Eventos) serve specialized use cases. The Data Centers product provides co-location infrastructure. All services are backed by the company's own NOC for 24/7 monitoring and support.

Differentiator

Problem solved

Functional benefit

Products and services

• Internet Dedicado (Dedicated Internet Access) Symmetric, dedicated, and exclusive internet connection service designed for maximum performance and stability in enterprises. Features dedicated bandwidth, speeds up to 100 Gbps, and SLA-backed availability.
• Internet Pyme (SMB Internet) High-availability internet solution tailored for small and medium businesses requiring stable and cost-effective connectivity. Features minimal oversubscription and is ideal for critical operations.
• Alta Disponibilidad (High Availability) High Availability solution that minimizes and reduces potential service interruptions by managing multi-operator and multi-technology links. Ensures fast, automatic failover for business continuity.
• Redes Privadas Virtuales (Virtual Private Networks) Dedicated Virtual Private Network service that interconnects different business sites through a managed and segregated virtual network within XCIEN's infrastructure, without relying on public internet.
• Internet para Eventos (Event Internet) Specialized internet connectivity service for events including concerts, congresses, exhibitions, sports events, and press conferences. Includes WiFi connectivity with 2 access points.
• Internet Satelital (Satellite Internet) Satellite internet service using low-orbit satellite constellation technology for robust, high-performance connectivity in remote locations or areas with limited terrestrial infrastructure. Installation time under 3 hours.
• Comunicaciones Unificadas (Unified Communications) Cloud-based PBX IP solution enabling unified communications with attention menus by service type, multi-device access, call recording up to 90 days, and real-time reporting dashboards.
• Red WiFi Administrada (Managed WiFi) Managed WiFi network service covering the entire lifecycle including design, implementation, monitoring, technical support, and maintenance. Includes predictive coverage analysis and consumption reporting.
• Ciberseguridad (Cybersecurity) Cybersecurity solutions providing network protection with one-to-one security protocols, AI-driven self-learning for cloud risk identification, and constant AI-powered control point updates.
• SD-WAN (Software-Defined WAN) Software-Defined Wide Area Network solution that unifies and manages multiple internet providers as a single connection. Features automatic failover between links, cloud-based central management, and cost reduction.
• Servicios TIC (IT Services) IT services acting as a full technology department for businesses, covering maintenance policies, service customization, consulting, and continuous improvement. Reduces operational costs while ensuring connectivity and security.
• Video Vigilancia (Video Surveillance) Video surveillance and monitoring solution with CCTV systems, object identification, unlimited recording storage, smart alarms, and periodic system reviews. Includes face detection and people counting capabilities.
• Data Centers (Colocation) Data center and co-location services with own infrastructure in major Mexican cities (Monterrey, Saltillo, Querétaro, Guadalajara). Features redundant energy, backup generators, controlled access, and Tier-level facilities.

Quantifiable outcome

• Uptime of up to 99.9%+ guaranteed via SLA on dedicated internet services
• +4 more outcomes

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature6 records

Partnerships

Four partnerships are on record, tiered supporting and core.

• Triohmtec (Raisecom)supportingTechnology or Integration · 12 May 2026XCIEN's team receives training on Raisecom networking products (MPLS configuration, SNMP monitoring, and network management) through its partnership with Triohmtec. This enables XCIEN to deliver advanced enterprise networking services and improve client service delivery capabilities.
• MimosacoreTechnology or Integration · 22 April 2026XCIEN holds direct certification from Mimosa for wireless broadband technology used in the design and implementation of high-performance wireless links for enterprises, remote zones, and infrastructure projects. Mimosa is a leading manufacturer of gigabit wireless technology for service providers.
• Net2PhonecoreTechnology or Integration · 6 February 2026XCIEN participates in specialized training sessions with Net2Phone focused on enterprise communications solutions, cloud telephony, multi-device tools, and AI-enhanced customer service applications. Net2Phone is a UCaaS (Unified Communications as a Service) platform provider.
• Multiple Technology Partners (20+ total, logos xcien-01 through xcien-21)supportingTechnology or IntegrationXCIEN's solutions are built on strategic alliances with over 20 technology manufacturers, carriers, and leading industry suppliers. These include connectivity, security, network administration, and enterprise infrastructure vendors. The company maintains 100% certified staff trained across these partner technologies.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Maxcom: Mexican telecom operator providing enterprise voice, data, and dedicated connectivity services, primarily serving SMB and mid-market customers in central Mexico — overlapping with XCIEN's SMB/mid-market segment.
• Transtelco: US-Mexico cross-border enterprise connectivity provider (now part of AT&T) focused on dedicated fiber and managed networking for maquiladoras and multi-site enterprises — a near-twin of XCIEN's industrial corridor customer focus.
• Alestra: Enterprise-focused telecom and managed services provider in Mexico, subsidiary of AT&T Mexico. Directly competes with XCIEN on dedicated internet, SD-WAN, UCaaS, and managed network services for enterprise customers.
• Axtel: Mexican enterprise and wholesale telecom operator offering dedicated internet, SD-WAN, UCaaS, and data center services. Closely comparable business model and customer base to XCIEN.
• TotalPlay: Mexican triple-play and enterprise telecom operator offering fiber internet, dedicated business connectivity, and managed services. Competes directly with XCIEN for enterprise and SMB customers in Mexico's major metros.

Regional players

• Lumen Technologies (formerly CenturyLink): Global enterprise networking and fiber carrier with Mexican operations competing for multinational and cross-border enterprise connectivity. Comparable in dedicated enterprise transport and managed SD-WAN offerings.

Broad incumbents

• AT&T Mexico: Major wireless and enterprise connectivity provider in Mexico, parent of Alestra. Competes broadly with XCIEN across enterprise DIA, SD-WAN, and managed services with significantly greater scale.
• Megacable: Large Mexican cable and telecom operator expanding into enterprise services and fiber-to-the-business. While primarily residential/cable-focused, it competes with XCIEN in SMB and select enterprise markets across Mexican metros.
• Telmex (América Móvil): Dominant incumbent fixed-line and enterprise telecom operator in Mexico. Sets the pricing benchmark for dedicated internet and managed connectivity across all enterprise segments XCIEN targets.

Emerging players

• Starlink (SpaceX): LEO satellite broadband provider increasingly serving Mexican enterprise remote-site connectivity — competing directly with XCIEN's microwave and satellite internet offerings in hard-to-reach industrial and remote locations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/xcien

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about XCIEN