net2phone
net2phone is a cloud UCaaS and CCaaS provider serving 500,000+ users across 160+ countries, offering voice, video, messaging, contact center, and AI Agent products to SMB, mid-market, and enterprise customers, as a subsidiary of IDT Corporation.
- Company typePrivate
- Founded1996
- HeadquartersNewark, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What net2phone does
net2phone is a cloud-native unified communications (UCaaS) and contact center (CCaaS) provider, wholly owned by IDT Corporation (NYSE: IDT) and headquartered in Newark, New Jersey. The company was founded in the mid-1990s and reports over 30 years of voice communications experience, serving more than 500,000 users across 160+ countries. Its product portfolio is structured as a platform plus modules: Unite is the core UCaaS suite combining voice, video, messaging, and an AI meeting assistant; uContact is the omnichannel cloud contact center; AI Agent and Coach AI are the AI-powered automation and agent-coaching layers; and Global Connect, SIP Trunk, net2phone Sync, and Integrate (an app marketplace with a visual workflow builder) address multinational, hybrid-PBX, regional data-residency, and integration use cases respectively.
The company monetizes primarily through per-seat subscription contracts for UCaaS and CCaaS, supplemented by usage-based billing for AI Agent (interaction credits at the per-minute or per-message level) and professional services for onboarding. Pricing is quote-based rather than transparently published, and contracts carry monthly minimums with annual terms. Distribution is hybrid: direct enterprise field sales, inside sales for mid-market, self-serve digital for SMB, and an active partner/reseller channel, supported by localized country websites in the Americas and Spain. Customer concentration spans enterprise (Allstate, Berkshire Hathaway, WeWork, IHOP), mid-market (Sylvan Learning, Ashley Homestore), and SMB (Dakota Watch Company, healthcare and non-profit SMBs), with deep vertical specialization in healthcare (HIPAA-compliant), hospitality (PMS integration), BPO, government, fintech, education, and collections. Compliance footprint includes SOC 2 Type II, HIPAA, GDPR, and CCPA, supporting regulated-industry sales.
net2phone firmographics
Firmographics- Name
- net2phone
- Legal name
- Net2Phone Global Services, LLC
- Website
- https://net2phone.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- net2phone is a cloud UCaaS and CCaaS provider serving 500,000+ users across 160+ countries, offering voice, video, messaging, contact center, and AI Agent products to SMB, mid-market, and enterprise customers, as a subsidiary of IDT Corporation.
- Ownership category
- akta.pro rank
net2phone industry classification
Industry- Product category
- Cloud Unified Communications and Contact Center (UCaaS/CCaaS)
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111), All Other Telecommunications (517810)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Unified Communications (UCaaS) Apps (BPAMACAE)
Keywords
Where net2phone is headquartered
LocationHeadquarters
- HQ city
- Newark
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
net2phone business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations
Revenue model
- UCaaS Subscriptions: Monthly and annual subscription plans for unified communications services including voice, video, messaging, and PBX. Billed per seat with tiered plans for SMB, enterprise, and multinational customers.
- CCaaS Subscriptions: Contact center as a service subscriptions for omnichannel engagement, agent management, and analytics. Tiered by features and agent count.
- AI Agent (Virtual Agent as a Service): AI agent service billed on interaction credits. Each interaction credit applies to one standard voice minute, one premium voice minute, or one chat message. Additional bots cost $29/month each. Monthly plans with service agreement required. Trial period of 30 days or up to 5,000 interaction credits.
- SIP Trunking: SIP trunk services connecting existing PBX infrastructure to the cloud.
- Professional Services: Implementation, onboarding, and professional services may be offered alongside core subscriptions, including setup, configuration, and workflow design support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | AI Agent - interaction credit-based pricing |
| Subscription | Monthly | Unified Communications - per seat subscription |
| Subscription | Monthly | Contact Center (uContact) - per seat/agent subscription |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
net2phone product offering
Product offeringCore offering
net2phone provides cloud-based unified communications (UCaaS) and contact center as a service (CCaaS) solutions for businesses, including voice, video, messaging, and AI-powered automation tools such as AI Agent and AI Coach. The company also offers SIP trunking, global connectivity in 160+ countries, and vertical-specific communications solutions for healthcare, hospitality, education, BPO, government, and other industries.
Product overview
net2phone is a cloud communications provider offering a platform-plus-modules architecture for unified communications (UCaaS) and contact center (CCaaS) solutions. The core portfolio centers on Unite (unified communications with voice, video, messaging, and AI meeting assistant), uContact (omnichannel cloud contact center with analytics and workforce management), and AI-powered automation solutions (AI Agent for autonomous customer interactions and Coach AI for agent performance coaching). Additional modules include Call Center Essentials (entry-level contact center), Integrate (visual workflow automation), Global Connect (multinational communications), and Developer Portal (API access). The company also offers vertical-specific solutions for healthcare (HIPAA-compatible AI) and hospitality (property management system integration). Founded in 1994, net2phone serves over 500,000 users across 160+ countries as a subsidiary of IDT Corporation.
Differentiator
Problem solved
Functional benefit
Brands
- AI Agent: AI-powered virtual agent for automating customer interactions including scheduling, inquiries, qualification, and escalations 24/7.
- AI Coach
- Unite
- Call Center Essentials
- uContact
- Global Connect
- net2phone Sync
- Huddle
Products and services
- AI Agent AI-powered virtual agent that handles customer interactions automatically through voice or chat, 24/7. Capabilities include scheduling, inquiries, lead qualification, and intelligent escalation routing. A HIPAA-compatible version is available for healthcare providers.
- Coach AI Automated coaching platform that scores every customer interaction, provides feedback, and highlights coaching opportunities for supervisors to improve agent performance.
- Unite (Unified Communications) All-in-one unified communications platform enabling call, meet, and message capabilities from anywhere. Includes phone system with advanced features, video meetings, business SMS/messaging, and AI meeting assistant with automatic transcription and summarization.
- Call Center Essentials Entry-level contact center solution providing core tools to help agents excel, including basic omnichannel inbox, agent management, and automation capabilities.
- uContact (Cloud Contact Center) Customer-first omnichannel contact center platform enabling agents to handle interactions across all channels from a single unified inbox. Includes omnichannel engagement, automation, analytics, workforce management, and agent management features.
- Integrate (App Marketplace and Workflow Automation) Visual workflow automation builder that allows users to create automated workflows without coding, connecting net2phone communications to third-party tools and services through app marketplace integrations including Microsoft Teams, Salesforce, Zoho, Zapier, and Slack.
- Global Connect Global connectivity solution for multinational organizations to unify business communications across 160+ countries with local number support, international call routing, and centralized management.
- Developer Portal Platform providing API access and documentation for developers to connect their applications to net2phone services, enabling custom integrations and workflow automation.
- net2phone Sync Unified business communications platform integrating voice, video, and messaging with AI-powered capabilities including call transcription, summarization, and automated follow-ups. Data is stored encrypted in-region for compliance.
- Cloud PBX Cloud-based phone system enabling businesses to make and receive calls from anywhere with VoIP technology and advanced business phone features.
- SIP Trunking Service connecting existing on-premises PBX systems to the cloud, enabling businesses to leverage their legacy phone infrastructure with cloud capabilities and global connectivity.
- VoIP Business Telephony Voice over IP telephony service for business communications, enabling internet-based voice calls with features like call routing, forwarding, and management.
- Huddle (Video Conferencing) Secure video conferencing and collaboration platform enabling virtual meetings without requiring software installation.
Quantifiable outcome
- Dropped calls reduced by over 70%, customer satisfaction scores increased by 20%, monthly communication expenses down by nearly 30%, CRM integration saving 5-7 hours per week.
- +2 more outcomes
Companies that use net2phone
Customer profileNamed customers9 records
Segments12 records
Ideal customer profiles3 records
net2phone technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability7 records
Feature9 records
net2phone partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- OpenAIcorenet2phone uses OpenAI API to generate summaries and insights from call transcripts for its customer support and sales teams. The company specifically notes it uses OpenAI's API that does not use transcript inputs for model learning purposes, ensuring data privacy.
- Integra CCS (acquired by net2phone)corenet2phone acquired Integra CCS (operating in the Americas and Europe) to enhance its integrated communications offerings and expand its presence in the CCaaS market, particularly among SMB and mid-enterprise clients. The acquisition added omnichannel support and real-time analytics capabilities.
- Microsoft Teamscorenet2phone offers native telephony integration for Microsoft Teams, bringing voice calling capabilities directly into the Teams interface. This enables enterprises to use net2phone as their Teams-compatible phone provider.
- SalesforcecorePre-built CRM integration with Salesforce for customer engagement, call logging, and workflow automation across sales and support teams.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
net2phone competitors and assessment
Company assessmentDirect peers
- RingCentral: RingCentral is the leading cloud UCaaS provider offering voice, messaging, video, and contact center on a subscription model to SMB, mid-market, and enterprise segments — directly comparable to net2phone's UCaaS-plus-CCaaS platform across the same customer sizes and verticals.
- Vonage (Ericsson): Vonage provides cloud communications, UCaaS, and APIs; post-Ericsson acquisition it operates with broader telecom backing comparable to net2phone's IDT parent, serving a similar mix of SMB and enterprise customers with VoIP/UCaaS offerings.
- 8x8: 8x8 is a cloud UCaaS and CCaaS provider serving SMB through enterprise with a similar integrated platform approach, comparable international reach, and overlapping healthcare, finance, and hospitality vertical plays to net2phone.
- Five9: Five9 is a pure-play cloud CCaaS vendor providing omnichannel contact center, AI-driven automation, and workforce engagement management — directly comparable to net2phone's uContact and AI Agent offerings for the same contact-center buyer personas.
- Nextiva: Nextiva is a cloud UCaaS and contact-center provider focused on SMB and mid-market customers with AI features and CRM integrations — directly comparable to net2phone's small business and mid-market UCaaS positioning and AI Agent packaging.
- NICE CXone: NICE CXone is a CCaaS/UCaaS platform with strong AI, analytics, and workforce engagement features that overlaps with net2phone's uContact CCaaS, AI Coach, and AI Agent in BPO, healthcare, and enterprise customer experience use cases.
Broad incumbents
- Genesys: Genesys is a large established CCaaS/CX platform with deep enterprise and BPO deployments, providing omnichannel routing, AI, and workforce engagement comparable to net2phone's uContact and broader AI suite for larger contact-center customers.
- Zoom (Zoom Phone / Zoom Contact Center): Zoom bundles Zoom Phone and Zoom Contact Center into its broader video-first collaboration platform; it competes with net2phone in UCaaS and CCaaS while leveraging a wider productivity user base and the Zoom brand.
- Mitel (now part of RingCentral alliance): Mitel provides cloud and hybrid UCaaS/CCaaS solutions to mid-market and enterprise customers with deep on-premises PBX heritage — comparable to net2phone's SIP trunking and enterprise telephony positioning.
- Microsoft Teams Phone: Microsoft Teams Phone is the default enterprise telephony offering inside the Microsoft 365 ecosystem, competing head-to-head with net2phone's UCaaS for enterprise buyers and driving the need for net2phone's Teams integration.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
net2phone social profiles
Digital presencenet2phone compliance and trust
Trust signalCompliance4 records
net2phone financial estimates
Financial estimateRevenue estimate
Valuation estimate
net2phone leadership team
Management profileNumber of profiles
Profiles4 records
net2phone subsidiaries and ownership
Company hierarchySubsidiaries1 record
net2phone funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
net2phone M&A and investment
M&A and investmentM&A4 records
Investments3 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about net2phone
What does net2phone do?
net2phone provides cloud-based unified communications (UCaaS) and contact center as a service (CCaaS) solutions for businesses, including voice, video, messaging, and AI-powered automation tools such as AI Agent and AI Coach. The company also offers SIP trunking, global connectivity in 160+ countries, and vertical-specific communications solutions for healthcare, hospitality, education, BPO, government, and other industries.
Is net2phone a public or private company?
net2phone is a private company. It is classified as corporate owned and is currently operating.
When was net2phone founded?
net2phone was founded in 1996. It employs 251 to 500 people.
Where is net2phone based?
net2phone is headquartered in Newark, United States, in the North America region.
How does net2phone make money?
Five revenue lines are on record. UCaaS Subscriptions are the primary driver. The others are CCaaS Subscriptions, AI Agent (Virtual Agent as a Service), SIP Trunking and professional Services.
Who are net2phone's main competitors?
Direct peers on record are RingCentral, Vonage (Ericsson), 8x8, Five9, Nextiva and NICE CXone. Broad incumbents are Genesys, Zoom (Zoom Phone / Zoom Contact Center), Mitel (now part of RingCentral alliance) and Microsoft Teams Phone.
Does net2phone have an API?
Yes. Developer Portal for connecting applications to net2phone, allowing developers to build integrations and automate workflows. Specific API types (REST, GraphQL, webhooks), authentication methods, and rate limits are not explicitly detailed in available sources. Developer documentation is at developer.net2phone.com.
What industry is net2phone in?
net2phone's product category is Cloud Unified Communications and Contact Center (UCaaS/CCaaS). Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAFAD, Dedicated Internet Access (DIA) & Business Broadband. Its NAICS code is 5171 and its SIC code is 7385.