Droppa
Droppa is a Swedish SaaS platform providing return management software for European e-commerce brands, combining a customer return portal, merchant admin tools, data insights, and AI-powered analytics to reduce return rates and convert refunds into exchanges.
- Company typePrivate
- Founded2020
- HeadquartersLidingö, Sweden
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Droppa does
Droppa (legal entity: Sendbackwithlove AB, reg. 559290-4345) is a Sweden-headquartered SaaS company founded in 2020 that provides return management software for e-commerce brands, primarily in fashion and retail across Europe. The platform consists of a white-label customer-facing return portal, a merchant admin panel, and a data insights dashboard, complemented by operational add-on services (warehouse return unpacking, white-label return customer service, and expert return analysis). Core feature modules include Multi Returns (aggregated shipments across merchants), Instant Exchange, Instant Refund, Store Credits, and Dynamic Return Rules. In January 2026 the company added Droppa Bot, an AI-powered autonomous agent that analyzes return data and recommends actions to reduce return rates.
Droppa firmographics
Firmographics- Name
- Droppa
- Legal name
- Sendbackwithlove AB
- Website
- https://droppa.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Droppa is a Swedish SaaS platform providing return management software for European e-commerce brands, combining a customer return portal, merchant admin tools, data insights, and AI-powered analytics to reduce return rates and convert refunds into exchanges.
- Ownership category
- akta.pro rank
Droppa industry classification
Industry- Product category
- E-commerce Returns Management
- akta.pro primary industry
- Robotic Process Automation (RPA) Platforms (HDAEAHAB)
Keywords
Where Droppa is headquartered
LocationHeadquarters
- HQ city
- Lidingö
- HQ country
- Sweden
- HQ region
- Europe
Offices1 record
Markets served
Droppa business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- SaaS Subscription: Monthly subscription-based pricing for return management platform. Pricing tiers based on number of annual returns per year, from 200-500 up to 250,000-300,000 returns. Includes exchanges and claims in pricing.
- Additional Return Services: Optional add-on services including customer service handling, return manager (data analysis), and return unpacking at Droppa's warehouse. Operated as separate service packages.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Annual | Usage-based tiers from 200-500 annual returns up to 250,000-300,000 annual returns |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Droppa product offering
Product offeringCore offering
Droppa sells a return management SaaS platform for e-commerce brands that combines a customer-facing return portal, a merchant admin panel, and a data & insights dashboard. The platform automates returns, exchanges, store credits, and claims, integrates with major e-commerce systems, shipping carriers, and WMS tools, and is offered alongside add-on services such as warehouse unpacking, white-label return customer service, and expert return analysis.
Product overview
Droppa is a comprehensive return management platform for e-commerce that combines a SaaS software suite with operational services. The core platform consists of the Droppa Return Portal (customer self-service for returns, exchanges, claims, and store credits), Droppa Admin Panel (merchant dashboard with AI-powered Droppa Bot), and Data & Insights Dashboard (return analytics and forecasting). Key feature modules include Multi Returns (aggregated shipments), Instant Exchange, Instant Refund, Store Credits, and Dynamic Return Rules. The platform is complemented by operational add-on services: Return Unpacking (warehouse inspection and repacking), Return Customer Service (white-label support), and Return Manager (expert analysis). Droppa also offers a REST/GraphQL API with TypeScript and Scala SDKs for developer integrations. The platform integrates with major e-commerce platforms (Shopify, Centra), shipping providers (PostNord, DHL, FedEx, UPS, Instabox, Budbee, GLS), warehouse systems (Ongoing, nShift, Logent, Shipmondo), and customer service tools (Gorgias, Zendesk, Klaviyo).
Differentiator
Problem solved
Functional benefit
Products and services
- Droppa Return Management Platform SaaS return management platform for e-commerce brands, combining a customer-facing return portal, merchant admin panel, and data and insights dashboard. Automates return registration, exchanges, store credits, refunds, and claims; integrates with e-commerce platforms, shipping carriers, WMS systems, and helpdesk tools.
- Return Unpacking Service
Quantifiable outcome
- Reduce return management cost by up to 65%
- +4 more outcomes
Companies that use Droppa
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Droppa technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
AI capability8 records
Feature6 records
Droppa partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- BrizocoreBrizo is an innovative 3PL provider enabling sustainable same-day delivery for e-commerce brands. The partnership integrates Droppa's return management technology with Brizo's warehouse operations and WMS (Ongoing). This allows unified return processes for warehouse personnel and provides Brizo's customers with access to Droppa's return portal for reduced returns and automated exchange workflows.
- InstabeecoreInstabee is a coalition of Instabox, Budbee, and Posterbody serving thousands of online merchants with over 45 million consumers across Europe. The integration allows Droppa merchants to add Budbee and Instabox as return freight options through smart lockers. Customers select a convenient locker location in the return portal and receive access instructions via email.
- ShopifycoreNative integration with Shopify e-commerce platform allowing seamless sync of orders, products, and return statuses.
- CentracoreNative integration with Centra e-commerce platform for order and product synchronization.
- PanagoraminorCo-author of the 'Reducing Returns' e-book providing industry expertise on return reduction strategies for fashion brands.
- Equestrian StockholmminorCo-contributor to the 'Reducing Returns' e-book providing insights on return management best practices.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Droppa competitors and assessment
Company assessmentDirect peers
- Happy Returns: Happy Returns (acquired by Shopify) operates returns management SaaS with a proprietary physical drop-off network. Droppa's Multi-Returns and DropSpots map directly to Happy Returns' aggregated returns + Return Bars offering, making it the closest competitor on physical reverse-logistics network strategy.
- ReturnLogic: ReturnLogic is a returns management platform for retailers and brands offering branded portals, exchange logic, and analytics. Direct competitor to Droppa's core return portal and admin panel functionality.
- ZigZag Global: ZigZag is a UK-based returns management and recommerce platform serving fashion and retail brands. Comparable to Droppa on returns workflow SaaS, with additional recommerce/checking services that mirror Droppa's Return Unpacking add-on.
- Loop Returns: Loop Returns is a US-based returns management SaaS for e-commerce brands, closely matching Droppa in product (self-service portal, exchange-first workflows, branded experience) and target customer (fashion and retail merchants). Direct head-to-head competitor.
- Returnly: Returnly (acquired by Affirm) is a returns management platform for e-commerce focused on exchanges and store-credit conversion to retain revenue, mirroring Droppa's Instant Exchange and Store Credits features. Direct competitor on the revenue-retention angle of returns.
- AfterShip Returns: AfterShip Returns is a returns management module inside AfterShip's broader post-purchase experience platform. It serves a similar e-commerce merchant base with self-service returns, label generation, and analytics — a direct competitor integrated with major carriers and commerce platforms.
- ReturnGO: ReturnGO is an AI-powered returns management SaaS targeting e-commerce brands with automated workflows, exchange recommendations, and data analytics. Closely competes with Droppa on the AI-and-insights positioning and similar merchant target.
- Reveni: Reveni is a Spain-based reverse-logistics technology provider for e-commerce, offering returns management with instant refunds and data dashboards. Closely comparable to Droppa on instant refund mechanics and EU geographic focus.
Broad incumbents
- ShipStation: ShipStation is a multi-carrier shipping management platform (owned by Stamps.com/Avalara) that has expanded into return label generation and returns workflows. Adjacent to Droppa on shipping-provider integrations and SMB e-commerce merchant focus.
- Narvar: Narvar is a post-purchase experience platform used by large retailers, offering returns alongside tracking, communications, and delivery experiences. Overlaps with Droppa on returns but serves a broader enterprise commerce workflow rather than specializing in return management.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Droppa social profiles
Digital presenceDroppa compliance and trust
Trust signalCompliance1 record
Droppa financial estimates
Financial estimateRevenue estimate
Valuation estimate
Droppa leadership team
Management profileNumber of profiles
Profiles3 records
Droppa funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Droppa M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Droppa
What does Droppa do?
Droppa sells a return management SaaS platform for e-commerce brands that combines a customer-facing return portal, a merchant admin panel, and a data & insights dashboard. The platform automates returns, exchanges, store credits, and claims, integrates with major e-commerce systems, shipping carriers, and WMS tools, and is offered alongside add-on services such as warehouse unpacking, white-label return customer service, and expert return analysis.
Is Droppa a public or private company?
Droppa is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Droppa founded?
Droppa was founded in 2020. It employs 1 to 10 people.
Where is Droppa based?
Droppa is headquartered in Lidingö, Sweden, in the Europe region.
How does Droppa make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are additional Return Services.
Who are Droppa's main competitors?
Direct peers on record are Happy Returns, ReturnLogic, ZigZag Global, Loop Returns, Returnly, AfterShip Returns, ReturnGO and Reveni. Broad incumbents are ShipStation and Narvar.
Does Droppa have an API?
Yes. Droppa offers a public REST API and GraphQL API for integrating with its return management platform. The GraphQL API (https://ecom.droppa.dev/graphql) is used for passing data such as Orders, Products, and Customers to Droppa. Webhooks notify merchants of events including Return Created and tracking events. SDK clients are available in TypeScript and Scala. The API supports Pre-Return Registration (addProduct, addProducts, addOrder, addOrders mutations), Return Registration (addReturn, addReturns mutations), P2P Retail integration (canShipFrom, canShipTo, ship, getStatus endpoints), and Network Return integration (findClosestKioskByPostCode, returnCreate, lookupShipment). API documentation is available at docs.droppa.dev/api-docs. Developer documentation is at docs.droppa.dev/api-docs.
What industry is Droppa in?
Droppa's product category is E-commerce Returns Management. Its primary akta.pro industry code is HDAEAHAB, Robotic Process Automation (RPA) Platforms.