What Eldercare does

Eldercare is a not-for-profit aged care provider headquartered in Eastwood, South Australia, operating 13 residential aged care sites across metropolitan Adelaide and the Yorke Peninsula, alongside 15+ retirement living villages throughout the state. Founded around 1989, the organization serves elderly South Australians with a comprehensive service portfolio that includes residential aged care, dementia care, an award-winning palliative approach, allied health services, clinical care, lifestyle programs, spiritual care, and short-term respite care. Eldercare was the initial pilot site for the SA Virtual Care Service (SAVCS), a video consultation platform giving residential care staff and GPs direct access to senior medical clinicians for urgent but non-emergency support; the program has since scaled to 120+ South Australian facilities covering more than 9,500 residents, with 80% of pilot patients receiving care in place and avoiding hospital transfers. The organization also operates targeted programs such as ElderPRIDE for LGBTI elders and a Smile Friendly dental partnership that raised routine dental visit rates from 5% to nearly 25% of residents.

Eldercare's technology footprint centers on integrated care delivery rather than proprietary software products. Core systems include the SAVCS video consultation infrastructure (electronic tablets linking residential sites to specialist medical, nursing, and paramedic clinicians), state-of-the-art safety and entertainment technology at the new Eldercare Goodwood facility, and clinical care planning systems coordinated by clinical leaders across all sites. Eldercare participated in a two-year world-first UV technology trial with Flinders Health and Medical Research Institute, indicating an openness to evidence-based technology adoption.

The business model is multi-stream. Residential aged care is funded through Australian Government aged care subsidies and resident fees (including refundable accommodation deposits and daily care fees). Retirement living generates revenue from unit sales and ongoing service fees. Tax-deductible donations from the public provide an additional revenue stream. The go-to-market is direct-to-consumer through website enquiry forms, phone enquiries, in-person visits, community events, and partnerships with hospitals, GPs, and the My Aged Care government assessment system. Eldercare is governed by a Board of Directors led by Chair James Lawes and Chief Executive Jane Pickering, with no parent company, private equity backing, or institutional investors identified in the source data.

Name

Eldercare

Legal name

Eldercare

Website

https://eldercare.net.au

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Eldercare is a South Australian not-for-profit aged care provider operating 13 residential care sites and 15+ retirement villages, serving elderly South Australians with residential care, dementia care, palliative care, and allied health services since 1989.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Continuing Care Retirement Communities (623311), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Luxury / High-End Assisted Living Communities (HLADABAD)

Keywords

• Residential aged care
• Retirement living
• Dementia care
• Palliative care
• Allied health services

Headquarters

HQ city

Eastwood

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Subsidized Care: Residential aged care services funded through Australian Government aged care subsidies and payments, which cover a portion of care costs for eligible residents.
2. Resident Fees: Accommodation fees and care fees paid by residents for residential aged care services, including both refundable accommodation deposits and daily fees.
3. Retirement Living: Revenue from retirement living accommodation including purchase of retirement units and ongoing service fees.
4. Donations: Tax-deductible donations from the public, with receipts provided for donations of $2 or more.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Eldercare operates residential aged care facilities at 13 locations across metropolitan Adelaide and the Yorke Peninsula, and retirement living villages at 15+ locations across South Australia. Services include clinical care, dementia care, palliative care, allied health services, lifestyle programs, spiritual care, and short-term respite care for elderly residents. The organization also runs the ElderPRIDE program for LGBTI-inclusive care and participates in the SA Virtual Care Service (SAVCS) for remote medical consultations.

Product overview

Eldercare is a not-for-profit aged care provider offering residential aged care services at 13 locations across metropolitan Adelaide and Yorke Peninsula, plus retirement living accommodation at 15+ villages throughout South Australia. The portfolio includes clinical care, dementia care, award-winning palliative approach, spiritual care, allied health services, lifestyle programs, and short-term respite care. Eldercare Goodwood represents their premium offering with concierge services and modern technology. The organisation also runs the ElderPRIDE program for inclusive LGBTIQ care and participates in the SA Virtual Care Service for remote medical consultations.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Aged Care

Quantifiable outcome

• 93% of Eldercare residents had an Advance Care Plan in place versus 37.7% of aged care residents across Australia (as of April 2023)
• +3 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Nine partnerships are on record, tiered minor and core.

• AnglicareSAminorOthers · 20 May 2026Eldercare acquired a site from AnglicareSA at the corner of Light Terrace and Port Road in Adelaide's west, part of the former Coca-Cola site. This acquisition supports future aged care needs in the western suburbs.
• ResthavencoreStrategic or Co-development Partner · 21 August 2024Eldercare and Resthaven joined forces to successfully acquire Aveo's South Australian retirement living portfolio, consisting of 1,033 units across 13 communities. This joint venture strengthens both organizations' positions in the SA retirement living market.
• VeoliaminorGTM or Marketing PartnerVeolia sponsored the ElderPRIDE Project and Eldercare's participation in the Rainbow Tick Accreditation Program. Veolia is a preferred supplier to Eldercare.
• Atlas McNeil HealthcareminorGTM or Marketing PartnerAtlas McNeil Healthcare sponsored the ElderPRIDE Project and Eldercare's participation in the Rainbow Tick Accreditation Program. Atlas McNeil is a preferred supplier to Eldercare.
• Office for Ageing WellcoreOthersOffice for Ageing Well provided grant funding through the Grants for Seniors program to support the creation of Eldercare's LGBTI short film 'You Can Ask That' for staff training.
• Australian Dental FoundationcoreStrategic or Co-development PartnerEldercare partnered with Australian Dental Foundation (ADF) through the Smile Friendly Partnership to improve residents' oral health outcomes. Mobile dental teams regularly visit all Eldercare sites. The partnership raised dental visit rates from 5% to nearly 25% of residents.
• Maggie Beer FoundationcoreStrategic or Co-development PartnerEldercare participates in the Maggie Beer Foundation program created specifically for aged care chefs and cooks, enhancing food quality and nutrition across all sites. Prime Minister Anthony Albanese and Minister for Aged Care launched this initiative at Eldercare Seaford.
• Flinders Health and Medical Research InstituteminorStrategic or Co-development PartnerEldercare partnered in a successful two-year world-first UV technology trial led by Flinders Health and Medical Research Institute to protect residents.
• SA Virtual Care Service (SAVCS)coreTechnology or IntegrationEldercare was the initial pilot site for SA Virtual Care Service, providing GPs and staff direct access to senior medical staff via video link. The pilot resulted in 80% of patients receiving care in place, avoiding hospital transfers. Service rolled out to 120+ facilities covering 9,500+ residents.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Bupa Aged Care (Australia): Major Australia-wide residential aged care provider including SA sites. Comparable residential aged care delivery but operates nationally as part of broader Bupa health group.
• BaptistCare: Large Australian NFP provider of residential aged care, retirement living and home care across multiple states. Comparable integrated aged care service model.
• Regis Aged Care: ASX-listed large-scale residential aged care provider across Australia, including South Australia. Comparable residential aged care footprint but for-profit structure rather than NFP.
• Bolton Clarke: One of Australia's largest NFP aged care and retirement living operators, spanning residential aged care, home care, and retirement living. Comparable service model with national scale.

Direct peers

• Resthaven: South Australian not-for-profit aged care and retirement living provider with a comparable service portfolio. Directly comparable as joint-venture partner in the Aveo SA retirement living portfolio acquisition (1,033 units).
• AnglicareSA: South Australian not-for-profit aged care, retirement living and community services provider. Comparable NFP model; recent property transaction counterparty to Eldercare.
• Helping Hand: South Australian not-for-profit residential aged care and retirement living operator. Directly comparable in NFP aged care delivery and regional SA footprint.
• ACH Group: Large South Australian not-for-profit aged care, retirement living and home care provider. Directly comparable in service mix, geography, and NFP model.
• UnitingSA: South Australian NFP aged care, housing and community services operator. Comparable regional NFP service portfolio including residential aged care.
• Southern Cross Care (SA & NT): Not-for-profit residential aged care and retirement living provider operating across SA and NT. Directly comparable NFP residential aged care model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eldercare