Made Media

What Made Media does

Made Media is a specialist digital agency that designs and builds websites and digital platforms exclusively for performing arts organizations, museums, and cultural institutions. Founded in 2010 and operating from Birmingham (UK), Brooklyn (US), and Bydgoszcz (Poland) with a remote team of approximately 45 technologists, designers, producers and strategists, the company combines custom professional-services engagements with a growing portfolio of proprietary products purpose-built for the Tessitura ecosystem. These products include BlocksOffice (an e-commerce middleware handling ticket sales, donations, subscriptions and memberships via the Tessitura REST API), SeatCurve (a mobile-first, SVG-based seat-selection application integrated with TNEW and Spektrix), Basker (a CMS tailored to performing arts and museum content), and CrowdHandler (a virtual waiting room for high-traffic on-sales, bundled with BlocksOffice). The company is a strategic Tessitura partner and a Spektrix integrator, with named enterprise clients including the Los Angeles Philharmonic, Royal Albert Hall, New York Philharmonic, New York City Ballet, Sydney Opera House, Minnesota Orchestra, and Glyndebourne.

Revenue is generated through a hybrid model of project-based digital agency work (full website redesign, ticketing path development, streaming platforms, digital marketing) and recurring SaaS subscriptions on BlocksOffice, SeatCurve, Basker and CrowdHandler. Distribution is concentrated in direct enterprise sales, RFP responses, conference presence (notably INTIX), and inbound enquiry via [email protected], with a unified business-development motion across the Made/Basker/CrowdHandler product group. The firm is privately held with no disclosed external institutional funding and operates two wholly-owned legal entities, Made Media Ltd in England and Made Media Inc in Delaware.

In May 2025, Made Media received the King's Award for Enterprise in International Trade, placing it among only 197 UK organizations recognized that year for transatlantic and international digital delivery to the cultural sector. Recent strategic emphasis has shifted from purely custom builds toward the productization of its Tessitura expertise, demonstrated by the launch of Basker CMS in July 2024, the release of a new SeatCurve version in 2025, and a coordinated cross-sell motion across all three product lines.

Name

Made Media

Legal name

Made Media Ltd

Website

https://made.media

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Made Media is a specialist digital agency and software product company that designs websites, ticketing platforms, and content systems exclusively for performing arts organizations, museums, and cultural institutions, leveraging deep Tessitura integration expertise and proprietary products including BlocksOffice, SeatCurve, Basker CMS, and CrowdHandler.

Ownership category

akta.pro rank

Product category

Cultural Sector Digital Services

NAICS

Other Performing Arts Companies (711190)

SIC

Services-Advertising Agencies (7311)

akta.pro primary industry

Event Production & Technical Services (AV, Lighting, Staging) (BPAFAGAB)

Keywords

• Arts web design
• Cultural digital agency
• Ticketing system integration
• Performing arts platforms
• Venue software solutions

Headquarters

HQ city

Birmingham

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Digital agency services: Custom website design and development for performing arts organizations, museums, and cultural institutions. Projects range from full website redesigns to specific feature development, ticketing integrations, and digital strategy engagements. Revenue from professional services engagements including discovery, design, development, testing, launch, and ongoing support.
2. BlocksOffice licensing: BlocksOffice is a licensed e-commerce middleware platform for Tessitura-based cultural organizations. Each BlocksOffice license includes a CrowdHandler starter plan. Pricing is a monthly subscription with predictable costs and no migration projects or version upgrades.
3. SeatCurve licensing: Standalone seat selection application available as part of a BlocksOffice subscription or as a custom solution for TNEW-integrated websites. New version released in 2025 with robust self-service features, monthly pricing, and full integration with TNEW and Spektrix out of the box.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Made Media is a specialist digital agency that designs and delivers websites and digital platforms for performing arts organizations, museums, and cultural institutions. The company develops and licenses proprietary software products including BlocksOffice (Tessitura e-commerce platform), SeatCurve (SVG-based seat selection), Basker CMS, and CrowdHandler (virtual waiting room). It provides integration services for Tessitura and Spektrix ticketing systems, combining bespoke agency services with productized software offerings for the cultural sector.

Product overview

Made Media is a specialist digital agency that designs and delivers websites and digital solutions for arts, culture, and entertainment organizations. Their core product portfolio includes BlocksOffice (their Tessitura-integrated e-commerce platform for ticketing, donations, and memberships), SeatCurve (mobile-first seat selection with SVG-based venue maps), Basker CMS (their purpose-built content management system for cultural institutions), and CrowdHandler (virtual waiting room for high-traffic on-sales). They also offer deep Tessitura integration expertise and full website design/development services. The company operates alongside sister companies Basker and CrowdHandler as a unified product group.

Differentiator

Problem solved

Functional benefit

Brands

• Basker: CMS for arts and cultural institutions with tools specifically tailored to performing arts and museum website needs.
• SeatCurve
• CrowdHandler

Products and services

• BlocksOffice

Quantifiable outcome

• 17% decrease in purchase time, 4% decrease in cart abandonment for ACT and Sydney Opera House SeatCurve integration
• +12 more outcomes

Named customers30 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• BaskercoreStrategic or Co-development PartnerBasker is Made Media's proprietary CMS for cultural institutions. Developed as a new way to build brilliant websites for live experiences. First Basker-powered sites went live in 2025 for Cleveland Orchestra, Sydney Symphony Orchestra, and Writers Theatre. The BD lead handles business development for Basker alongside Made Media and CrowdHandler, building a unified group sales pipeline.
• CrowdHandlercoreStrategic or Co-development PartnerVirtual waiting room product protecting websites during high-traffic on-sale events. Every BlocksOffice license includes a CrowdHandler starter plan with discounts for organizations needing larger CrowdHandler tariffs. Made handles business development for CrowdHandler alongside Made Media and Basker in a unified group pipeline.
• easy-connectminorStrategic or Co-development PartnerStrategic partnership announced January 2023 with easy-connect, focused on collaborative initiatives for the arts and cultural sector.
• Tessitura NetworkcoreTechnology or IntegrationMade Media is a strategic Tessitura partner — a designation reflecting long-term investment in the platform and close collaboration with the Tessitura Network. Since 2010 they have developed Tessitura-integrated websites for performing arts, museums, and some of the most heavily used ticketing systems worldwide. They know Tessitura's data model, REST API, and full tool ecosystem, with a dedicated product owner for Tessitura integration.
• SpektrixcoreTechnology or IntegrationMade Media integrates with Spektrix ticketing platform in addition to Tessitura. SeatCurve released in 2025 with full integration with TNEW and Spektrix out of the box. Stanford Live's ticketing path was converted to Spektrix integration in 2025.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Blackbaud: Blackbaud is a large software provider to nonprofits and cultural institutions, with CRM, fundraising, ticketing, and website solutions that overlap with Made Media's service scope, particularly via products like eTapestry, Raiser's Edge, and their arts-sector offerings.
• Eventbrite: Eventbrite is a broad ticketing and event-management platform that serves cultural and performing arts clients as part of a much larger portfolio; overlaps with Made Media's ticketing integration services for smaller and mid-market cultural organizations.
• Galaxy Digital (a Stratechery-adjacent agency): Galaxy Digital (now part of the MissionWired family) provides fundraising, advocacy, and digital marketing platforms for nonprofits, including cultural institutions, overlapping with Made Media's digital fundraising and CRM integration work at a larger scale.
• Vendini: Vendini provides ticketing, marketing, and venue-management software to live-event organizations including performing arts venues, competing with Made Media's ticketing integration and digital platform work at a broader feature set.
• Patron Technology (PatronManager / AudienceView): Patron Technology / AudienceView is a broader incumbent offering integrated ticketing, CRM, marketing, and web solutions to performing arts and live-event organizations, overlapping with Made Media's Tessitura integration and digital services across multiple verticals.

Direct peers

• Artonic: Artonic is a digital agency focused on arts, entertainment, and live-event organizations, offering website design, ticketing integration, and digital marketing services that directly overlap with Made Media's core offerings.
• Tessitura Network: Tessitura is the dominant CRM/ticketing platform in the performing arts vertical. While Made Media is a strategic Tessitura partner, Tessitura itself competes for client mindshare and ecosystem governance; both serve the same cultural-institution buyer and Made Media's BlocksOffice is built directly on Tessitura's REST API.
• Spektrix: Spektrix is the main alternative CRM/ticketing platform for arts and cultural organizations in the UK and US. Made Media integrates with Spektrix in addition to Tessitura, and the two compete for the same cultural-institution digital wallet with overlapping ticketing, CRM, and web functionality.
• CatalystDM: CatalystDM is a digital agency specializing in web design, development, and marketing for performing arts and cultural organizations, directly competing for the same client base as Made Media in the US and UK markets.
• easy-connect: easy-connect is a strategic partner of Made Media serving the European arts and cultural sector with software solutions for venues; shares client overlap and market positioning with Made Media's transatlantic operation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/tristarwebsolutions
• LinkedInlinkedin.com/company/made-media-hq
• Instagraminstagram.com/made.hq
• TikToktiktok.com/@fullyinvolvedmark
• Xx.com/MadeHQ

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Made Media