Best of Home Care

What Best of Home Care does

Best of Home Care (BHC), trading as Best Of Homecare, is a privately held, registered NDIS and Australian Government aged care provider headquartered at 1/43 Rainier Crescent, Clyde North, Victoria, with an additional operational site in Devon Meadows (BHC Farm Stay). Founded circa 2019 and directed by Arun Tom and Anand Tom, the company delivers a coordinated portfolio of disability and aged care services across the Melbourne and Casey region, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA) including Fully Automated Smart Homes, Individualised Living Options (ILO), Short-Term Accommodation/Respite, Community Access, Support Coordination (Levels 2 and 3), Psychosocial Recovery Coaching, Disability Transport, Post-Hospital Care, and a centre-based Day Program. Aged care services operate under the Support at Home program (which replaced Home Care Packages on 1 November 2025), spanning eight funding classifications with annual budgets from approximately A$10,700 to A$78,000 per participant, plus a 10% Care Management Fee and unit-priced add-on services.

The operating model is service-delivery rather than software-platform: BHC employs its own caregivers, registered nurses, support coordinators, and support workers, supplemented by purpose-built physical infrastructure including a Day Program Centre (indoor basketball court, badminton court, mini gym, pool, table tennis, sensory room, art and music rooms, disability-friendly kitchen), the BHC Farm Stay respite property in Devon Meadows, and a Staff Training Lab at head office for hands-on manual handling and equipment training. A monthly Values in Action recognition program reinforces workforce engagement. Service quality is governed by compliance with the Privacy Act 1988 (Cth), NDIS Practice Standards, Aged Care Quality Standards, Health Records Act 2001 (Vic), and the Disability Discrimination Act 1992 (Cth).

Commercially, BHC generates revenue primarily through government-funded plans (NDIS and Support at Home) plus private-pay arrangements, billed against participant plan allocations on subscription/recurring terms. Acquisition is sales-led via inbound phone (1300 513 309), email, website referral form, and a complimentary obligation-free consultation, supplemented by community-driven referral through events, the quarterly BHC Community Connections newsletter, and word-of-mouth. Brand reputation has been validated by the 2025 Casey Business Awards and the 2026 Santhom Healthcare Awards Innovation and Improvement Award (presented to Director Anand Tom by Victoria's Minister for Health). The company is founder/owner-operated with no disclosed institutional investors, parent entity, or M&A activity.

Name

Best of Home Care

Legal name

Best Of Homecare

Website

https://bestofhomecare.com.au

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Best of Home Care is a privately held, registered NDIS and Australian aged care provider in Victoria delivering in-home disability support, SIL/SDA accommodation, respite, day programs, and Support at Home aged care services across Melbourne.

Ownership category

akta.pro rank

Product category

Home Healthcare and Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (6216), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industries

Live-In Care (Single Caregiver, 24-Hour Presence) (HSABAHAB), Live-In Respite Care (Multi-Day) (HSABAGAC), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB)

Keywords

• Home care services
• Disability support services
• Aged care services
• NDIS support coordination
• Specialist disability accommodation

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. NDIS Disability Care Services: BHC is a registered NDIS provider generating revenue through funded supports including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Individualised Living Options (ILO), Short-Term Accommodation (STA), Community Access, Support Coordination, Psychosocial Recovery Coaching, Disability Transport, and Day Programs. Services are billed against NDIS plan funding allocated to participants.
2. Aged Care - Support at Home / Home Care Packages: BHC provides government-funded aged care services under the Support at Home program (which replaced Home Care Packages from 1 November 2025). Services include personal care, domestic assistance, health and wellbeing support, transport, and technology assistance, funded through government classifications with annual budgets ranging from approximately $10,700 to $78,000 per year.
3. Private Pay / Out-of-Pocket Services: BHC accepts private funding arrangements alongside NDIS and aged care packages, offering flexibility for individuals who may not have government funding or wish to supplement their existing plans.
4. Post-Hospital Care: Short-term recovery-focused care services provided after hospital discharge, including medical support and monitoring, personal care, physiotherapy, nutritional support, and household assistance. Can be funded through NDIS, aged care, or private arrangements.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Best of Home Care is a registered NDIS and Australian aged care provider delivering personalised in-home and community-based disability and aged care services across Victoria. Its core offerings include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Individualised Living Options (ILO), Short-Term Accommodation/Respite, Community Access, Disability Transport, Support Coordination, Psychosocial Recovery Coaching, Day Programs, Post-Hospital Care, the BHC Farm Stay respite experience, and government-funded aged care through the Support at Home program across 8 funding classifications.

Product overview

Best of Home Care (BHC) is a registered NDIS and aged care provider offering a coordinated portfolio of in-home and accommodation-based care services. The offering operates as a service-delivery model (not a software platform) encompassing three main pillars: (1) Disability Care services including Home Care Support, Community Access, Disability Transport, Day Programs, and Accommodation options (Supported Independent Living/SIL, Specialist Disability Accommodation/SDA, Individualised Living Options/ILO, Respite, Post-Hospital Care, and BHC Farm Stay); (2) Aged Care via the Support at Home program with 8 funding classifications; and (3) Support Coordination and Psychosocial Recovery Coaching to help participants navigate their NDIS plans. All services are personalised, culturally responsive, and delivered by care coordinators, registered nurses, and support workers, with no entry/exit fees and a 10% care management fee.

Differentiator

Problem solved

Functional benefit

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• City of Casey (Economic Development Team)coreStrategic or Co-development Partner · 1 December 2025The City of Casey's Economic Development team conducted a Business Awards Winners Tour at BHC's premises following BHC's Casey Business Awards win. The visit included Tori Child (Senior Economic Development Officer), Glenn Patterson (CEO), Kathryn Seirlis (Director City Planning and Infrastructure), and Michael Ford (Manager Growth and Investment). The partnership reflects a mutually beneficial relationship where BHC receives civic recognition and community engagement, while the City of Casey celebrates and showcases local business excellence.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Home Instead Australia: National franchise network delivering non-medical in-home personal care to older Australians and people with disabilities, including domestic assistance, transport, and respite. Closely matches BHC's home care and aged care delivery model.
• Just Better Care: National franchise providing in-home aged and disability care, including personal care, community access, and respite across Australia. Competes head-on with BHC for NDIS participants and Home Care Package recipients.
• Five Good Friends: Australian home care provider combining technology with matched in-home caregivers for aged care and NDIS participants. Directly comparable tech-enabled, mission-driven service model.
• MyHomecare: NDIS-registered and Home Care Package provider offering in-home support, community access, and personal care services. Similar service mix and Australian funding program focus to BHC.
• HenderCare: Australian provider of in-home aged, disability, and nursing services including personal care, domestic assistance, and respite. Direct comparable across BHC's full NDIS/aged care portfolio.
• Care Connect: Australian provider coordinating Home Care Packages, NDIS plans, and private in-home support with a similar consultative, care-management-led model. Closely comparable to BHC's aged/disabled care coordination approach.

Broad incumbents

• BlueCare (UnitingCare Queensland): Large Queensland-based provider of residential aged care, home care, and disability services across Australia. Overlaps with BHC in aged and disability care, with broader geographic and facility footprint.
• KinCare: One of Australia's largest in-home care providers, delivering aged care, disability, and post-hospital services across multiple states. Significant overlap with BHC's full-service portfolio but at national scale.

Emerging players

• Mable: Tech-enabled marketplace connecting NDIS and aged care participants with independent support workers. Competes indirectly for the same participants and funding dollars BHC serves, with a fundamentally different delivery model.
• Hireup: NDIS-focused digital platform connecting participants with disability support workers. Overlaps with BHC's NDIS core, especially Support Coordination and community access, but uses a marketplace model rather than employed caregivers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/best-of-home-care-australia
• Facebookfacebook.com/bestofhomecare.au

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Best of Home Care