What Zorgbedrijf Antwerpen does

Zorgbedrijf Antwerpen is a municipal care organization established in 2009 as a public-law association (vereniging naar publiek recht) under the governance of the City of Antwerp, operating as a spin-off of the senior care services previously housed within OCMW Antwerpen. The organization delivers a full continuum of senior and family care services to residents of the Antwerp region, including home care (Thuisdiensten — household help, personal care, nursing, transport, alarm systems), 46 neighborhood service centers (dienstencentra) with associated brasseries and Kombine-buurtbistro restaurants, approximately 4,000 assisted living apartments (assistentiewoningen), 17 residential care centers (woonzorgcentra) providing 24/7 care, 4 day care centers (dagverzorgingscentra), plus ancillary lines such as youth care (Jeugdzorg), childcare (Kinderdagverblijf Vlindertuin, 90 children), student housing (150+ rooms), and a webshop (De Schakel). It employs nearly 4,000 staff and runs a wholly owned operating subsidiary, Zorgbedrijf Brasschaat, extending services into an adjacent municipality.

The underlying technology is a community-care service platform combining physical neighborhood service centers with centralized digital tools: the Zorgwijzer questionnaire that routes customers to services, the Zorgbedrijfboeker online booking platform for care-home room reservations, and the Mijn Zorgbedrijf customer portal for managing appointments and personal information. Distribution is anchored on physical proximity through 46 service centers covering every Antwerp district and over 40 brasseries/Kombine locations serving as community touchpoints, supplemented by a 24/7 customer service hotline, Facebook community pages, free Kombine Magazine, and online applications. Pricing is largely income-based under Belgian social-housing and gezinszorg regulations, with complementary transaction-based pricing for brasserie meals, drinks, dienstencheque cleaning services, and the Mijn Boek biography service (EUR 2,156–2,443).

The business model blends recurring subscription-style revenue (rent on assisted living apartments at ~EUR 8.57/day plus service charges; income-based home care subscriptions) with transaction-based revenue (food and beverage sales at brasseries and Kombine buurtbistro's, dienstencheque processing fees, Mijn Boek professional services, De Schakel e-commerce), supported by public-law governance and partnerships with the City of Antwerp, OCMW, ZNA hospital network, Woonhaven social housing, and the Zorgbedrijf Vlaanderen and Zorgbedrijf Brasschaat sister organizations. Customer segments include seniors and elderly (primary), families with children, students, informal caregivers (mantelzorgers), and healthcare professionals across the Antwerp region of Belgium.

Name

Zorgbedrijf Antwerpen

Legal name

Zorgbedrijf Antwerpen

Website

https://zorgbedrijf.antwerpen.be

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Zorgbedrijf Antwerpen is a public-law municipal care organization under the City of Antwerp delivering integrated senior and family care services across the Antwerp region — including home care, 46 neighborhood service centers, ~4,000 assisted living apartments, and 17 residential care centers — to roughly 4,000-employee scale.

Ownership category

akta.pro rank

Product category

Senior Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Assisted Living Facilities for the Elderly (623312), Nursing and Residential Care Facilities (623), Health Care and Social Assistance (62)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Rental / Fee-for-Service CCRCs (HLADAEAB)

akta.pro secondary industries

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Chronic Care & Complex Care Management (HSABAIAD)

Keywords

• Senior care services
• Assisted living apartments
• Residential care centers
• Home care services
• Community service centers

Headquarters

HQ city

Antwerp

HQ country

Belgium

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Residential Care Services: Revenue from woonzorgcentra (residential care centers) and zorgflats (care apartments), with pricing based on income assessment and social housing regulations.
2. Home Care Services: Home services including household help, cleaning, nursing, and transport services. Pricing varies based on income for gezinszorg services, with dienstencheques for cleaning services.
3. Service Center Operations: Revenue from brasseries and Kombine buurtbistro's selling food, beverages, and activities. Day menus, drinks, and activity fees generate operational revenue.
4. Assisted Living Rentals: Nearly 4,000 assisted living apartments (assistentiewoningen) with rental income based on income-adjusted daily rates plus service charges.
5. Life Story Book Service (Mijn Boek): Professional biography writing service priced at 2,156 EUR for individuals or 2,443 EUR for couples, plus travel expenses.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Zorgbedrijf Antwerpen operates an integrated municipal care network delivering home services (household help, family care, nursing, transport and personal alarms), 46 neighborhood service centers with meals and activities, approximately 4,000 assisted living apartments, 17 residential care centers with 24/7 support, and 4 day care centers for seniors in the Antwerp region. It also provides childcare, youth care, student housing, the De Schakel care webshop, a life story writing service (Mijn Boek) and online booking and customer portals. Pricing is income-based for residential and home care services, with a discounted Klantenkaart for Antwerp seniors aged 65+.

Product overview

Zorgbedrijf Antwerpen is a public care organization offering a comprehensive portfolio of senior care and family services across the Antwerp region. The core offering consists of home services (Thuisdiensten) providing household help, personal care, nursing, and transport; 46 service centers (Dienstencentra) with brasseries and Kombine-buurtbistro's offering meals and activities; approximately 4,000 assisted living apartments (Assistentiewoningen); and 17-18 residential care centers (Woonzorgcentra) with 24/7 support. Additional services include 4 day care centers, childcare (Kinderdagverblijf Vlindertuin), youth care, student housing, the De Schakel webshop, the Mijn Boek life story service, and transportation services. Digital platforms include the Zorgbedrijfboeker for room reservations, Mijn Zorgbedrijf customer portal, and the Zorgwijzer online assessment tool. Payment is facilitated through Dienstencheques, customer cards, and gift vouchers.

Differentiator

Problem solved

Functional benefit

Products and services

• Thuisdiensten (Home Services) Comprehensive home care services including household help, family care (gezinszorg), cleaning, cooking, personal care, home nursing, night care, transport, personal alarm systems, and moving assistance for seniors and families wanting to live independently at home.
• Dienstencentra (Service Centers) Service centers in 46 neighborhoods offering meals, activities, wellness services, brasseries, and practical support including hairdressing, pedicure, and laundry services.
• Kombine Buurtbistro's Neighborhood bistros associated with service centers, offering meals, drinks, and a free Kombine Magazine. These are progressively replacing the brasseries across service center locations.
• Assistentiewoningen (Assisted Living Apartments) Assisted living apartments (~4,000 units) offering independent living with available support services, wheelchair accessible, with various options for renting or purchasing.
• Woonzorgcentra (Residential Care Centers) Residential care centers (17-18 locations) providing 24/7 support and care, including permanent stay, day care, short stays, and care apartments for seniors.
• Dagverzorgingscentra (Day Care Centers) Day care centers (4 locations) providing daytime care and activities for seniors, offering respite for caregivers.
• Kinderdagverblijf Vlindertuin Child daycare facility caring for 90 children aged 3 months to 3 years in green surroundings of Middelheimpark, with five living groups and experienced childcare workers.
• Jeugdzorg (Youth Care) Youth care services including family support, day and night care for children, crisis care, and guided independent living support for young people aged 17-21.
• Studentenhuizen (Student Housing) Student housing at two locations (Sint Maria and De Gulden Lelie) providing over 150 student rooms, fostering intergenerational connections with seniors.
• De Schakel Webshop Online care webshop offering nearly 1,000 items to make daily life easier, including products for cooking, eating, walking, and sleeping.
• Mijn Boek (Life Story Book Service) Life story writing service where professional writers create a personalized printed book from interviews about someone's life, available for individuals, couples, or organizations.
• Vervoerdienst (Transport Service) Transportation service with adapted vehicles to transport seniors to activities, meals, doctors, shopping, or events, including wheelchair-accessible vehicles.
• Zorgbedrijfboeker (Online Booking Platform) Online booking platform showing available rooms in residential care centers for same-day or short-term reservations.

Quantifiable outcome

• Serves all districts of Antwerp with care services
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• DienstenthuiscoreChannel Partner/ Reseller/ DistributorPartner for cleaning and household services. Dienstenthuis handles cleaning requests for non-Antwerp residents or those under 65 years old.
• ZNA (Ziekenhuis Netwerk Antwerpen)coreStrategic or Co-development PartnerHospital network partnership for coordinated care within the Antwerp healthcare ecosystem.
• Stad AntwerpencoreOthersCity government partnership including sport services (Beweeg mee, Sport mee) and other municipal services.
• Woonhaven AntwerpencoreStrategic or Co-development PartnerSocial housing authority partnership for assisted living and housing coordination.
• OCMW AntwerpencoreStrategic or Co-development PartnerPublic Centre for Social Welfare partnership for coordinated social care services.
• Flanders' CareminorOthersFlemish care initiative supporting innovation and quality in care services.
• Zorgbedrijf BrasschaatcoreOthersSister organization managing residential care center Vesalius, day care center Brasschaat, and assisted living Balderhof.
• Zorgbedrijf VlaanderencoreOthersNational brand managing over 1,400 assisted living apartments, home services, 5 service centers in 28 cities outside Antwerp, and woonzorgcentrum Joostens in Zoersel.
• De Antwerpse SeniorenradenminorOthersAdvisory council of seniors for feedback and collaboration on elderly care matters.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Vulpia: Belgian care operator providing residential care, assisted living and short-stay services across Belgium. Directly comparable in residential care delivery model and Flemish market presence.
• Senior Living Group (SLG): Flemish senior care operator with a network of service flats, assisted living and woonzorgcentra across Flanders. Closest regional competitor in the assistentiewoningen and woonzorgcentra categories.
• Armonea (Colisée Belgium): Largest private Belgian operator of assisted living and residential care centers. Competes for the same Flemish senior population with a private-pay model, serving as the primary commercial benchmark for Zorgbedrijf's woonzorgcentra and assistentiewoningen.
• Zorgbedrijf Brasschaat: Wholly-owned subsidiary of Zorgbedrijf Antwerpen operating residential care center Vesalius, day care center Brasschaat, and assisted living Balderhof. Sister organization running the same Zorgbedrijf model in an adjacent municipality.
• Korian Belgium: French-listed operator with significant Belgian footprint offering assisted living, residential care and home services. Comparable full-continuum European senior care peer with mature operating model and scale economics.
• Zorgbedrijf Vlaanderen: Parent/brand organization operating the same Zorgbedrijf model across 28+ cities outside Antwerp, managing 1,400+ assisted living apartments, home services, 5 service centers and woonzorgcentrum Joostens. Directly comparable public-law elder-care operator in Flanders.

Emerging players

• Curando: Flemish home care (gezinszorg) and family services provider, comparable to Zorgbedrijf's Thuisdiensten offerings. Overlaps in household help, family care and personal care service lines in the same region.
• OCMW Antwerpen: Public Centre for Social Welfare of Antwerp, from which Zorgbedrijf was spun off in 2009. Continues to coordinate social welfare, benefits and broader non-elderly social services overlapping with the family, youth and student-housing segments.

Others

• Woonhaven Antwerpen: Antwerp social housing authority partnering with Zorgbedrijf on assisted living and housing coordination. Adjacent public-law housing provider that channels residents into Zorgbedrijf's care services.

Regional players

• ZNA (Ziekenhuis Netwerk Antwerpen): Antwerp hospital network that is a core strategic partner for coordinated care transitions. Not a direct competitor but the primary upstream referral source feeding Zorgbedrijf's post-acute and residential services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/zorgbedrijfantwerpen
• Xx.com/zorgbedrijf

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zorgbedrijf Antwerpen