Blend Media Kreasi
Blend Media Kreasi is a Jakarta-based digital marketing agency and system integrator that deploys AI-powered WhatsApp engagement, Salesforce CRM, and omnichannel marketing platforms for Indonesian enterprises, with Erajaya Group as its flagship client across 2,000+ retail outlets.
- Company typePrivate
- Founded2014
- HeadquartersJakarta, Indonesia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Blend Media Kreasi does
PT Blend Media Kreasi is an Indonesia-based digital marketing and customer engagement solutions provider operating as an official implementation partner for Meta (WhatsApp Business), Salesforce, and Braze. The company, headquartered in Jakarta Barat, serves mid-to-large Indonesian enterprises with a platform-plus-modules architecture centered on AI-powered WhatsApp engagement and omnichannel customer communication. Its core product surfaces Meta Business Manager for WhatsApp Business, Salesforce CRM integration (including Agentforce Marketing and Data 360), and a suite of supplementary integrations with Adobe Experience Cloud, Emplifi, BytePlus, Gupshup, and Twilio, supported by productized features including automated AI-assisted responses, a WhatsApp ticket booking solution, and a customer referral program. The flagship engagement is the deployment of Salesforce Agentforce Marketing and Data 360 for Erajaya Group across more than 2,000 retail outlets serving 18M+ subscribers.
Blend Media monetizes primarily through professional services and system integration engagements as an authorized implementation partner, supplemented by recurring managed services around WhatsApp engagement tooling and CRM/marketing platform integration. Revenue is not publicly disclosed and pricing is opaque, with quotes handled via demo requests and direct enterprise sales. Go-to-market combines enterprise field sales (exemplified by Erajaya), inside sales through website demo CTAs, and channel leverage through official partner programs with Meta, Salesforce, and Braze. Founded in 2014, the company employs 11-50 people and is independently owned, with no disclosed institutional funding, parent entity, or M&A activity. Customer logos span retail, financial services, automotive, FMCG, aviation, and government, but Erajaya Group is clearly the strategic anchor account.
Blend Media Kreasi firmographics
Firmographics- Name
- Blend Media Kreasi
- Legal name
- PT Blend Media Kreasi
- Website
- https://blendmedia.co.id
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Blend Media Kreasi is a Jakarta-based digital marketing agency and system integrator that deploys AI-powered WhatsApp engagement, Salesforce CRM, and omnichannel marketing platforms for Indonesian enterprises, with Erajaya Group as its flagship client across 2,000+ retail outlets.
- Ownership category
- akta.pro rank
Blend Media Kreasi industry classification
Industry- Product category
- Digital Marketing and Customer Engagement Services
- NAICS
- Advertising, Public Relations, and Related Services (5418), Media Representatives (541840)
- SIC
- Services-Advertising Agencies (7311)
- akta.pro primary industry
- Marketing Automation & Lifecycle/Drip Campaign Management (MPAAAIAC)
Keywords
Where Blend Media Kreasi is headquartered
LocationHeadquarters
- HQ city
- Jakarta
- HQ country
- Indonesia
- HQ region
- Asia
Offices1 record
Markets served
Blend Media Kreasi business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Professional Services / SI Implementation: Implementation and system integration services as official implementing partner for Salesforce, Meta, and Braze platforms, deploying solutions for enterprise clients such as Erajaya Group's Data 360 and Agentforce Marketing platforms.
- WhatsApp Business Platform Services: AI-powered WhatsApp engagement tools, automated messaging, referral programs, and ticket booking solutions sold to businesses for customer communication and acquisition.
- CRM and Marketing Platform Integration: Integration and managed services around Salesforce, Braze, Adobe Experience Cloud, Emplifi, BytePlus, Gupshup, and Twilio for omnichannel customer engagement.
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Blend Media Kreasi product offering
Product offeringCore offering
Blend Media Kreasi is a Jakarta-based digital marketing and customer engagement solutions provider that operates an AI-powered WhatsApp engagement platform and serves as an official implementing partner for Salesforce, Meta (Verified Meta Tech Provider), and Braze. The company delivers omnichannel customer engagement, hyper-personalized marketing campaigns, CRM integrations, referral programs, and WhatsApp-based ticket booking solutions for enterprise clients across Indonesia, with notable deployments including Salesforce Agentforce Marketing and Data 360 for Erajaya Group across 2,000+ retail outlets and 18M+ subscribers.
Product overview
Blend Media Kreasi is a digital marketing and customer engagement solutions provider offering a platform-plus-modules architecture centered around WhatsApp Business communication. The core offerings include Meta Business Manager for WhatsApp Business and Salesforce CRM integration, supplemented by additional modules from Adobe Experience Cloud, Emplifi, Braze, BytePlus, Gupshup, and Twilio. The platform provides AI-powered WhatsApp engagement with features including automated responses, ticket booking capabilities, and a referral program for customer acquisition. Blend Media positions itself as a Verified Meta Tech Provider, official Salesforce Partner, and Braze Technology Partner, serving enterprise clients across Indonesia.
Differentiator
Problem solved
Functional benefit
Products and services
- AI-Powered WhatsApp Engagement Platform
- Enterprise Platform Implementation Services
- CRM and Marketing Automation Integration
Quantifiable outcome
- Hyper-personalized marketing reaching 18M+ subscribers across 2,000+ retail outlets
- +1 more outcomes
Companies that use Blend Media Kreasi
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Blend Media Kreasi technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability4 records
Feature3 records
Blend Media Kreasi partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and supporting.
- Meta (Facebook)coreBlend Media is a Verified Meta Tech Provider — an elite group of providers with authenticated access to Meta business data to enhance services on the WhatsApp platform within the Meta ecosystem. This partnership enables Blend Media to build and offer Meta Business Manager for WhatsApp Business tools to its clients.
- SalesforcecoreBlend Media is an official Salesforce Partner, having deployed Salesforce's Agentforce Marketing and Data 360 platforms for Erajaya Group. The partnership demonstrates Blend Media's commitment to excellence and innovation in customer relationship management, positioning it as a certified implementation partner for Salesforce solutions in Indonesia.
- BrazecoreBlend Media is a Braze Technology Partner, combining its expertise with Braze's platform to deliver customer engagement experiences across email, push notifications, and in-app messaging, driving engagement and retention for clients.
- AdobesupportingBlend Media integrates Adobe Experience Cloud — a collection of applications for customer experience management providing tools for insights, content, engagement, and analytics — as part of its platform offerings.
- EmplifisupportingBlend Media integrates Emplifi's Social Marketing Cloud platform to help businesses manage and optimize their social media marketing presence with data-driven insights and targeted strategies.
- BytePlussupportingBlend Media integrates BytePlus technology to help businesses enhance user experiences and drive growth through solutions for data analytics, content moderation, and AI-powered recommendations.
- GupshupsupportingBlend Media integrates Gupshup's messaging and conversational platform enabling businesses to engage with customers through chatbots and interactive messaging for customer support and marketing.
- TwiliosupportingBlend Media integrates Twilio to provide flexible and scalable communication solutions enhancing customer engagement, automating communication workflows, and building personalized experiences.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Blend Media Kreasi competitors and assessment
Company assessmentBroad incumbents
- Twilio: Global communications platform provider that Blend Media integrates; comparable at the WhatsApp/omnichannel messaging infrastructure layer where it competes for enterprise communication-platform spend in Indonesia and beyond.
- Accenture Song: Global digital experience and Salesforce implementation arm of Accenture; competes with Blend Media on large enterprise Salesforce/Agentforce deployments in Indonesia, though it operates across a vastly broader portfolio and geography.
- Hakuhodo Indonesia: Japanese advertising holding company's Indonesian operations; competes with Blend Media for digital marketing and CRM-led engagement work for Japanese-affiliated and local Indonesian enterprises.
- Slalom: Global consulting firm with deep Salesforce and martech delivery practices; competes for the same tier-1 enterprise implementation work Blend Media pursues, with significantly larger delivery capacity.
- Deloitte Digital: Global digital transformation consultancy with a large Salesforce practice; comparable to Blend Media on enterprise CRM/marketing platform implementations, though much larger scale and broader service offering.
- WPP / GroupM Indonesia: World's largest media investment and marketing services group with deep Indonesian presence; competes for the same enterprise marketing and digital transformation spend that Blend Media targets.
- VMLY&R: Global brand experience and commerce agency with significant APAC operations; comparable to Blend Media in providing data-driven, integrated customer engagement for enterprise clients including Salesforce-integrated work.
Direct peers
- Ogilvy Indonesia: Global advertising and customer experience agency with substantial Indonesian operations; comparable to Blend Media in delivering integrated digital marketing and CRM-driven campaigns for large Indonesian brands.
- Dentsu Indonesia: Major full-service advertising and digital marketing agency in Indonesia; competes with Blend Media for enterprise brand marketing budgets and digital transformation engagements across the same Indonesian client base.
- Gupshup: Conversational messaging platform and WhatsApp Business API provider that Blend Media integrates; directly comparable on the WhatsApp business platform layer where Blend Media's AI engagement tool competes for the same Indonesian enterprise customers.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Blend Media Kreasi social profiles
Digital presenceBlend Media Kreasi financial estimates
Financial estimateRevenue estimate
Valuation estimate
Blend Media Kreasi leadership team
Management profileNumber of profiles
Profiles1 record
Blend Media Kreasi funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Blend Media Kreasi M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Blend Media Kreasi
What does Blend Media Kreasi do?
Blend Media Kreasi is a Jakarta-based digital marketing and customer engagement solutions provider that operates an AI-powered WhatsApp engagement platform and serves as an official implementing partner for Salesforce, Meta (Verified Meta Tech Provider), and Braze. The company delivers omnichannel customer engagement, hyper-personalized marketing campaigns, CRM integrations, referral programs, and WhatsApp-based ticket booking solutions for enterprise clients across Indonesia, with notable deployments including Salesforce Agentforce Marketing and Data 360 for Erajaya Group across 2,000+ retail outlets and 18M+ subscribers.
Is Blend Media Kreasi a public or private company?
Blend Media Kreasi is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Blend Media Kreasi founded?
Blend Media Kreasi was founded in 2014. It employs 11 to 50 people.
Where is Blend Media Kreasi based?
Blend Media Kreasi is headquartered in Jakarta, Indonesia, in the Asia region.
How does Blend Media Kreasi make money?
Three revenue lines are on record. Professional Services / SI Implementation is the primary driver. The others are whatsApp Business Platform Services and CRM and Marketing Platform Integration.
Who are Blend Media Kreasi's main competitors?
Broad incumbents on record are Twilio, Accenture Song, Hakuhodo Indonesia, Slalom, Deloitte Digital, WPP / GroupM Indonesia and VMLY&R. Direct peers are Ogilvy Indonesia, Dentsu Indonesia and Gupshup.
Does Blend Media Kreasi have an API?
No public API is recorded for Blend Media Kreasi.
What industry is Blend Media Kreasi in?
Blend Media Kreasi's product category is Digital Marketing and Customer Engagement Services. Its primary akta.pro industry code is MPAAAIAC, Marketing Automation & Lifecycle/Drip Campaign Management. Its NAICS code is 5418 and its SIC code is 7311.