What INCAS does

INCAS is a German IT system house founded in 1996 and headquartered in Krefeld, North Rhine-Westphalia. Since November 2023 it has operated as a wholly-owned subsidiary of think about IT GmbH, a Bochum-based group whose combined headcount is approximately 260 specialists across INCAS, think about IT, and the public-sector-focused thinkRED West GmbH subsidiary; the group ranks among the 30 largest system houses in Germany. The company's service portfolio is built on two pillars — IT-Security and Managed Services — and targets small-to-medium enterprises and mid-market Mittelstand customers across the NRW region (Krefeld, Neuss, Duisburg, Düsseldorf, Ratingen), with internet connectivity also offered worldwide through carrier partners.

The product surface spans security (Managed Detection & Response, SIEM, SOC, vulnerability and penetration testing, endpoint, network, application, and backup security), managed infrastructure (Managed Workplace, Managed Network, Managed Server & Storage, managed Microsoft 365 with Copilot, Teams Telefonie), Cloud Infrastructure delivered as IaaS (virtual machines, RDS, VDI, storage, backup/disaster recovery), and carrier-brokered connectivity (fiber, MPLS, SD-WAN, DSL, SDSL, Ethernet, WLL). The technology stack leans on Microsoft, Cisco, HP, Sophos, VMware, Dell, Veeam, and LANCOM/Aruba, and INCAS operates as a RIPE member with its own autonomous system for MPLS-based corporate networking. The proprietary asset is INTRACALL, a web-based multichannel call-center software offered on-premise or in the cloud.

INCAS monetizes through monthly managed-service subscriptions, usage-based cloud-backup fees, Workplace-as-a-Service hardware bundles, carrier-connectivity resale, and project-based professional services — structurally converting customer CAPEX into OPEX. Go-to-market is consultative and region-specific: direct sales with dedicated account managers per service line, individual consulting appointments, and the annual "InfinIT Future" customer trade show generate pipeline and renewal. Compliance with ISO 27001, ISO 9001, ISO/IEC 27017, ISO/IEC 27018, BSI C5, SOC-2, TISAX, and PCI-DSS, together with DSGVO-aligned German data-center operations, is a central element of the value proposition for regulated mid-market clients.

Name

INCAS

Legal name

INCAS GmbH

Website

https://it-systemhaus.de

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

INCAS GmbH is a Krefeld-based German IT system house, now a subsidiary of think about IT GmbH, that delivers managed IT services and IT-security solutions (MDR, SIEM, SOC, cloud infrastructure, managed Microsoft 365, Teams Telefonie) to SMEs and mid-market firms in the NRW region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Enterprise Architecture & IT Operating Model (BPAHAEAB)

akta.pro secondary industries

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK), Network Access Control (NAC) & AAA Policy Control (HDAFAGAO)

Keywords

• Managed IT services
• IT security services
• Cloud infrastructure IaaS
• Network connectivity services
• Microsoft 365 management

Headquarters

HQ city

Krefeld

HQ country

Germany

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: INCAS provides modular managed services covering Managed Workplace, Managed Server & Storage, Managed Network, Managed Security, and Managed AI. Services are billed on a monthly subscription basis, converting CAPEX to OPEX. Pricing is outcome-based ('Sie zahlen für das Ergebnis, nicht für den Aufwand') and includes 24/7 monitoring and support.
2. IT-Security Services: Security services including IT-Security consulting, Managed Detection & Response (MDR), SIEM, SOC operations, Vulnerability Management, and Penetration Testing. Provided as part of the managed services portfolio or as standalone advisory engagements.
3. Cloud Infrastructure (IaaS): Infrastructure as a Service offerings including virtual machines, network services, remote desktop services (RDS), Virtual Desktop Infrastructure (VDI), storage solutions, and backup/disaster recovery. Customers rent compute, storage, and network resources on a scalable, usage-based model.
4. Cloud Backup: Managed cloud backup services with georedundant storage in German data centers. Billed via Pay-as-you-use models, offering cost-efficient, scalable, and predictable pricing.
5. Internet & Network Connectivity: Internet connectivity services including fiber, MPLS, SD-WAN, DSL, SDSL, Ethernet, and wireless (WLL/radio link) connections. INCAS acts as a carrier and line broker, selecting optimal solutions from partners (Deutsche Telekom, Vodafone, 1&1 Versatel, Plusnet, Deutsche Glasfaser, Telia Sonera, expereo) for enterprise customers.
6. INTRACALL (Call Center Software): INCAS's own web-based multichannel call center software offered as either on-premise or cloud-based solution, including installation and operational management.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

INCAS is a German IT system house that delivers managed IT services covering IT-Security (MDR, SIEM, SOC, endpoint, network, application, and backup security), Managed Services (workplace, network, server and storage), Cloud Infrastructure (IaaS), Internet and Corporate Network Connectivity (fiber, MPLS, SD-WAN), and the proprietary INTRACALL call center software. The company targets SMEs and mid-market customers in the NRW region, converting customer CAPEX into predictable OPEX through monthly managed service subscriptions, and operates as a wholly-owned subsidiary of think about IT GmbH since 2023.

Product overview

INCAS operates as a managed IT services provider offering a modular portfolio of interconnected security, network, infrastructure, and workplace services. The core offerings center on IT-Security (including MDR, SIEM, SOC, endpoint, network, application, and backup security) and Managed Services (covering cloud infrastructure via IaaS, internet connectivity, managed network, managed server/storage, and managed workplace). Products integrate with Microsoft 365 ecosystem (Teams Telefonie, Managed Microsoft 365 with Copilot), support hybrid work through VDI and Remote Desktop Services, and include proprietary solutions like INTRACALL call center software. The company operates as part of the think about IT group, enabling access to cloud, Kubernetes, and storage specialists while maintaining focus on IT-Security, Network Infrastructure, Managed Services, and Workplace Services.

Differentiator

Problem solved

Functional benefit

Brands

• INTRACALL: Own web-based multichannel call center software offered by INCAS for inbound and outbound customer communications.

Products and services

• IT-Security Services Comprehensive IT security services including Managed Detection & Response (MDR), Security Information and Event Management (SIEM), Security Operation Center (SOC), vulnerability management, penetration testing, firewall, network security, endpoint security, application security, backup, and ransomware protection. Targeted at SMEs and mid-market companies in the NRW region.
• Managed Services Full-service IT management covering network, servers, storage, cloud infrastructure, and workplace management including Managed Workplace, Managed Network, Managed Server & Storage, and Managed AI. Delivered with 24/7 monitoring, IT consulting, implementation, and User Help Desk support, billed as modular monthly subscriptions. Targeted at SMEs and mid-market businesses in the NRW region.
• Cloud Infrastructure (IaaS) Infrastructure as a Service offering virtual machines, network services, remote desktop services (RDS), Virtual Desktop Infrastructure (VDI), storage solutions, and backup/disaster recovery with own data center in Düsseldorf. Customers rent compute, storage, and network resources on a scalable, usage-based model. Targeted at SMEs and mid-market businesses.
• Internet & Network Connectivity Internet and corporate network connectivity services including fiber optic connections, MPLS, SD-WAN, DSL, SDSL, Ethernet, and wireless (WLL/radio link) connections. INCAS acts as a carrier and line broker, selecting optimal solutions from partners including Deutsche Telekom, Vodafone, 1&1 Versatel, Plusnet, Deutsche Glasfaser, Telia Sonera, and expereo. As a RIPE member with own autonomous system of IP addresses, INCAS enables advanced MPLS-based corporate networking. Targeted at enterprise and mid-market customers.
• INTRACALL Proprietary web-based multichannel call center software developed by INCAS, supporting inbound and outbound customer communications. Can be deployed as an on-premise or cloud-based solution, with installation and operational management provided by INCAS. Targeted at businesses needing call center capabilities.
• Cloud Backup Services Managed cloud backup solution suite protected against ransomware and other threats, using SSL encryption via Cloud Gateways and multiple backend storage systems to ensure no data loss. Data is stored in certified German data centers with georedundant backup storage. Billed via Pay-as-you-use models, offering cost-efficient, scalable, and predictable pricing.
• Managed Microsoft 365 Comprehensive management, optimization, and advisory services for Microsoft 365 environments, including Copilot AI integration, Windows Autopilot device deployment, and Microsoft Intune for unified endpoint management. Includes Microsoft Teams Telefonie with cloud call queues, automatic attendants, call forwarding, and INCAS SIP Trunk integration.

Quantifiable outcome

• Managed services reduce IT complexity by consolidating multiple IT functions under one provider
• +4 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature3 records

Partnerships

18 partnerships are on record, tiered core and minor.

• think about IT GmbHcoreStrategic or Co-development Partner · 27 November 2023In November 2023, think about IT GmbH acquired and merged with INCAS GmbH, forming a combined entity of 260 IT professionals. INCAS became a wholly-owned subsidiary of think about IT GmbH, retaining its leadership (Roland Janke, Stefan Pollok, Michael Schmitt) while gaining access to think about IT's cloud, Kubernetes, and storage specialists, expanded customer base, and new verticals. Peter Rados serves as CEO of think about IT GmbH. The merger represents a strategic consolidation to offer holistic IT solutions on the highest standard.
• MicrosoftcoreTechnology or IntegrationINCAS is a certified Microsoft partner offering services around Microsoft 365 (including Copilot AI), Azure cloud, Microsoft Intune for unified endpoint management, Teams Telephony, Windows Autopilot, and related Microsoft technologies. Microsoft products form a core part of INCAS's managed services and workplace offerings.
• CiscocoreTechnology or IntegrationCisco is listed as one of INCAS's key technology partners for networking and infrastructure solutions. INCAS uses Cisco products for network equipment in its Managed Network services.
• HP (Hewlett-Packard)coreTechnology or IntegrationHP is listed as a key manufacturer partner of INCAS for hardware including servers, storage, and workstations.
• SophoscoreTechnology or IntegrationSophos is listed as a key technology partner for cybersecurity solutions. INCAS leverages Sophos for endpoint security, firewall, and other security solutions as part of its IT security managed services.
• VMwarecoreTechnology or IntegrationVMware is listed as a key technology partner for virtualization solutions. INCAS uses VMware for server virtualization, hypervisor management (VMware and Hyper-V), and virtual desktop infrastructure.
• DellcoreTechnology or IntegrationDell is listed as a key manufacturer partner for hardware including servers, storage, and workstations.
• VeeamcoreTechnology or IntegrationVeeam is listed as a key technology partner for backup and data management solutions. INCAS leverages Veeam in its managed backup and disaster recovery services.
• LANCOMcoreTechnology or IntegrationLANCOM is listed as a Managed Network partner for wireless LAN (WLAN) solutions in INCAS's Managed Network services portfolio.
• Aruba (Hewlett Packard Enterprise)coreTechnology or IntegrationAruba is listed as a Managed Network partner for WLAN solutions in INCAS's Managed Network services portfolio.
• Deutsche TelekomminorChannel Partner/ Reseller/ DistributorDeutsche Telekom is one of INCAS's carrier partners for internet connectivity services, including fiber, DSL, and other connectivity solutions.
• VodafoneminorChannel Partner/ Reseller/ DistributorVodafone is one of INCAS's carrier partners for internet connectivity services.
• 1&1 VersatelminorChannel Partner/ Reseller/ Distributor1&1 Versatel is one of INCAS's carrier partners for fiber and network connectivity services.
• Plusnet (formerly QSC)minorChannel Partner/ Reseller/ DistributorPlusnet (formerly QSC) is one of INCAS's carrier partners for network connectivity services.
• Deutsche GlasfaserminorChannel Partner/ Reseller/ DistributorDeutsche Glasfaser is one of INCAS's fiber connectivity partners for high-speed business internet connections.
• Telia SoneraminorChannel Partner/ Reseller/ DistributorTelia Sonera is one of INCAS's international carrier partners for global network connectivity.
• expereominorChannel Partner/ Reseller/ Distributorexpereo is one of INCAS's international connectivity partners for global network solutions.
• thinkRED West GmbHminorStrategic or Co-development PartnerA subsidiary of think about IT GmbH with expertise in Public and Education sectors. INCAS gains access to this specialized vertical through the parent company merger.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CANCOM SE: German managed services and cloud provider (€1B+ revenue) focused on SME and enterprise hybrid IT, multi-cloud, and managed workplace — overlapping almost exactly with INCAS's Microsoft 365, Azure, networking, and security portfolio. One of the most direct national comparables.
• Allgeier SE: German IT services group covering managed services, enterprise IT, and security across DACH with significant Mittelstand exposure. Comparable catalog of Microsoft-centric managed services and security offerings.
• q.beyond AG: German managed IT and cloud services provider (formerly QSC) serving SME and mid-market with cloud, SAP, Microsoft, and security services — highly comparable business model and customer segment to INCAS.
• SVA System Vertrieb Alexander GmbH: Mid-sized German IT system house delivering datacenter, cloud, security, and managed services to enterprise and Mittelstand customers. Closely comparable in size, focus on multi-vendor enterprise architecture, and customer profile.

Broad incumbents

• Arvato Systems (Bertelsmann): German IT services arm of Bertelsmann providing managed cloud, security, and IT operations to enterprise and public sector. Comparable in managed services and security portfolio, with greater scale and international reach.
• T-Systems (Deutsche Telekom): Subsidiary of Deutsche Telekom providing large-scale managed IT, cloud, and security services, including to German Mittelstand. Significant competitive overlap, especially in connectivity and cloud — and one of INCAS's own carrier partners.
• Computacenter plc: UK-headquartered enterprise IT services provider with strong DACH presence (~€7B revenue), delivering managed infrastructure, workplace, and security. Operates at a larger enterprise tier than INCAS but competes for the same managed services wallet.
• Avanade (Accenture/Microsoft JV): Global Microsoft-focused managed services and consulting provider with strong DACH presence. Comparable Microsoft 365, Azure, Copilot, and security capabilities, but targeting larger enterprise customers than INCAS's Mittelstand core.
• Bechtle AG: Germany's largest IT system house with €6B+ revenue and ~15,000 employees, offering managed services, cloud, security, and workplace across DACH. Direct overlap with INCAS's service catalog and Mittelstand customer base, but at vastly greater scale and broader geographic reach.

Regional players

• Gisa GmbH: Central German IT services provider (Halle/Leipzig) focused on managed services, cloud, and security for regional enterprise and public sector. Comparable in service model and target customer; differentiated by central/eastern German footprint.

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about INCAS