What Nortec Communications does

Nortec Communications is a privately held managed IT services provider (MSP) founded in 1991 and headquartered in Falls Church, Virginia, with regional offices in Washington D.C. and Carnegie (Pittsburgh), Pennsylvania. The company serves more than 500 active clients across the Mid-Atlantic — spanning Virginia, Washington D.C., Pennsylvania, Philadelphia, and Tampa — supporting over 5,000 end-users in organizations ranging from 10 to 700 seats. Its portfolio covers Managed IT Services (24/7 helpdesk, network monitoring, server administration, backup and disaster recovery, procurement), fully Managed Cybersecurity (Managed SOC, SIEM, MDR, IDS/IPS, managed firewall, endpoint security, cyber risk assessment), Cloud Services (Azure migration, hybrid cloud, virtualization, managed desktop/VDI), Microsoft 365 Solutions, VoIP and unified communications, IT Consulting, and vCIO advisory services.

The underlying technology stack is anchored to Microsoft: Nortec operates as a Microsoft Solutions Partner with eight Gold Competencies across Infrastructure and Modern Workplace, ranks among Microsoft's Top 350 (and Top 200) Partners worldwide, and delivers deep specialization in Microsoft 365, Azure, Microsoft Teams, Intune for device management, and Defender for Endpoint security. There is no proprietary software platform disclosed in the source material; differentiation is delivered through configuration, integration, and operational management of Microsoft's ecosystem layered with third-party security, networking, and backup tooling.

Nortec's revenue mechanics combine recurring monthly managed-service subscriptions (fixed packages priced per user/scope) with project-based and retainer IT consulting and vCIO engagements, plus standalone cloud and cybersecurity projects. Go-to-market is sales-led: dedicated direct-sales representatives and named account consultants run free no-obligation consultations, generate leads through the website and content marketing (blog, e-books, case studies, podcast), and convert via tailored solution design. Customer verticals are diversified across healthcare, legal, financial services, manufacturing, construction, government/municipal, nonprofit, professional services, and real estate, with reported outcomes including 95.4% customer satisfaction, 98% helpdesk response within two hours, 99% ticket resolution within 48 hours, and average client retention exceeding five years. The company is led by CEO Andrew Grose and COO George Hammerschmidt.

Name

Nortec Communications

Legal name

Nortec Communications Inc.

Website

https://nortec.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Nortec Communications is a privately held Mid-Atlantic managed IT services provider founded in 1991, delivering Microsoft-cloud, cybersecurity, helpdesk, and vCIO consulting to 500+ small and mid-sized business clients from offices in Falls Church, Washington D.C., and Pittsburgh.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Management Services (8741)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industries

Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Security Operations Center (SOC) as a Service (BPAEADAB), End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud services
• Microsoft 365 solutions
• IT consulting

Headquarters

HQ city

Falls Church

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services providing day-to-day IT support, network monitoring, helpdesk, cybersecurity, and infrastructure management. Delivered as fixed service packages with transparent pricing, tailored to client size and needs. Revenue generated through monthly recurring fees with flexible service tiers.
2. IT Consulting and vCIO Services: Strategic IT consulting engagements including vCIO services, IT strategy development, network design, cybersecurity planning, and roadmap development. Offered as project-based or ongoing advisory retainer engagements.
3. Cloud Services: Cloud migration, Azure services, Microsoft 365 management, and cloud hosting services. Includes public/hybrid cloud implementation and virtualization services, typically bundled with managed services or sold as standalone consulting projects.
4. Cybersecurity Services: Fully managed cybersecurity including threat detection, managed SOC, endpoint security, managed firewall, IDS/IPS, SIEM, and MDR services. Delivered as part of comprehensive managed IT packages or as standalone security services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Nortec Communications is a Managed IT Services Provider (MSP) delivering outsourced IT support, fully managed cybersecurity, cloud services, and Microsoft 365 management to small and mid-sized businesses (10–700 users) across the Mid-Atlantic region. Services are delivered as integrated managed packages including 24/7 helpdesk, network monitoring, server administration, cloud migration, managed SOC/MDR, vCIO strategic planning, and unified communications under recurring subscription contracts.

Product overview

Nortec Communications is a Managed IT Services Provider (MSP) offering a comprehensive portfolio of IT services as a unified managed services offering rather than a modular software platform. The core portfolio includes Managed IT Services (encompassing IT helpdesk, network monitoring, server administration), Cybersecurity Services (Managed SOC, MDR, endpoint security, managed firewall), Cloud Services (public/hybrid cloud, migration, VDI), and Microsoft 365 Solutions. Additional services include VoIP/Unified Communications, IT Consulting with vCIO services, Network Support, IT Helpdesk Support, IT Outsourcing, and Managed Modern Workplace services. The company operates as a Microsoft Solutions Partner serving small to mid-sized businesses (10-700 users) across Washington D.C., Pittsburgh, Philadelphia, Virginia, and Tampa. Notable service differentiators include a 95.4% customer satisfaction rating, 98% helpdesk response in under 2 hours, and 33+ years of industry experience since founding in 1991.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 99% of tickets resolved in under 48 hours
• +8 more outcomes

Named customers14 records

Segments9 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationNortec Communications operates as a Microsoft Solutions Partner with 8 gold competencies, positioning as one of Microsoft's top 350 partners worldwide. The company has been recognized as Mid Atlantic Partner of the Year and is responsible for 1 in 7 Microsoft enterprise accounts in the Mid-Atlantic region. Nortec's engineers and salespeople hold Microsoft certifications and provide deep expertise in Microsoft 365, Azure, Teams, Intune, and Defender solutions.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Slalom: Global technology consulting firm increasingly bundling managed cloud and security services; partial overlap with Nortec on Microsoft cloud strategy work for mid-market accounts.

Direct peers

• Ntiva: Mid-Atlantic (McLean, VA) managed IT and cybersecurity provider serving SMBs with Microsoft-centric offerings; nearly identical footprint, customer size (typically 10–500 users), and Microsoft partner status to Nortec.
• Greystone Technology: Washington DC/VA-area managed IT services and consulting firm targeting small-to-mid-sized businesses, with comparable Microsoft 365/Azure focus and similar headcount tier.
• Corsica Technologies: Mid-Atlantic managed IT, cybersecurity, and vCIO services provider serving SMB and mid-market clients across Virginia, Maryland, and DC, with overlapping Microsoft and cybersecurity stack.
• Computex Technology Solutions: Mid-Atlantic IT managed services provider delivering helpdesk, cloud, and security to SMB and mid-market firms, comparable in scale and service catalog to Nortec.
• BlackPoint IT Services: DC-based managed IT, cybersecurity, and consulting firm focused on SMB and mid-market accounts, matching Nortec's customer profile and Microsoft-centric delivery model.

Broad incumbents

• ConvergeOne: National IT solutions provider offering managed services, unified communications, and cloud; broader portfolio and far larger scale, but overlapping on Microsoft stack and mid-market customers.
• SHI International: Large national IT services and solutions provider with managed services and Microsoft partner depth; competes for mid-market outsourcing mandates where Nortec also bids.
• CDW: Large enterprise IT services firm with managed services and Microsoft practice, frequently cited by mid-market buyers alongside Nortec for outsourced IT engagements.
• Insight Enterprises: Global IT solutions and services company providing managed services and cloud modernization across Microsoft, with SMB and mid-market reach that overlaps Nortec's territory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/norteccomm
• Facebookfacebook.com/nortec-communications-124633850898026

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nortec Communications