I.T. Responsive
Greystone Technology is a Denver-based managed IT services provider serving SMB and mid-market clients across Colorado, Washington, Idaho, California, and New York. It delivers outsourced IT support, cybersecurity, consulting, and web development under a recurring and project-based revenue model as a New Charter Technologies subsidiary.
- Company typePrivate
- Founded2004
- HeadquartersDenver, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What I.T. Responsive does
Greystone Technology is a managed IT services provider founded in 2004 and headquartered in Denver, Colorado, operating as a subsidiary of New Charter Technologies. The company delivers outsourced IT management, technical support, cybersecurity services structured around the NIST Cybersecurity Framework, IT consulting, WordPress-based web and application development, end-user training, and IT procurement assistance. Its service delivery is organized around small dedicated teams per client, with senior staff handling requests from intake — a model the company describes as an "upside-down" service approach intended to accelerate resolution. The company also promotes a proprietary "Common Sense Cybersecurity Roadmap" methodology intended to simplify risk decisions for non-technical clients.
The firm operates from nine office locations across Colorado (Denver, Fort Collins, Boulder), Washington (Newport, Spokane), Idaho (Coeur d'Alene), California (San Diego, Santa Ana), and New York (NYC Metro Area), with phone-based inside sales and on-site field teams at each. Its go-to-market is sales-led, targeting SMB and mid-market customers across eleven vertical industries including construction, financial services, government, nonprofit, healthcare, legal, manufacturing, professional services, restaurant/retail, startups, and oil and gas.
Revenue is generated through a mix of recurring managed services subscriptions (Managed IT Solutions, Cybersecurity Services) and project- or time-based professional services engagements (IT Consulting, Web/App Development, IT Project Services, End-User Training). Pricing is quote-based rather than publicly disclosed, requiring consultation per engagement. In December 2025, Greystone merged with Washington-based Exbabylon to expand its Pacific Northwest presence. The company has earned six consecutive Denver Post Top Workplaces awards (2020-2025) and additional regional workplace recognition in Denver and Orange County.
I.T. Responsive firmographics
Firmographics- Name
- I.T. Responsive
- Legal name
- Greystone Technology
- Website
- https://itresponsive.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Greystone Technology is a Denver-based managed IT services provider serving SMB and mid-market clients across Colorado, Washington, Idaho, California, and New York. It delivers outsourced IT support, cybersecurity, consulting, and web development under a recurring and project-based revenue model as a New Charter Technologies subsidiary.
- Ownership category
- akta.pro rank
I.T. Responsive industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Other Computer Related Services (541519), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)
Keywords
Where I.T. Responsive is headquartered
LocationHeadquarters
- HQ city
- Denver
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
I.T. Responsive business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services providing complete technology management, tailored teams to meet technology needs, and ongoing IT support delivery.
- IT Consulting: Strategic guidance helping businesses align technology and operations, supporting digital transformation initiatives.
- Web & App Development: Full-service website development specializing in WordPress, mobile responsive design, and user experience.
- Cybersecurity Services: Cybersecurity solutions including risk assessment, vulnerability scanning, and security implementations using NIST CSF framework.
- IT Procurement Services: Technology purchasing assistance including licensing and hardware procurement, backed by vendor partnerships.
- End-User Training: Training services covering cybersecurity awareness and Microsoft Office 365, enabling efficient collaboration and threat avoidance.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
I.T. Responsive product offering
Product offeringCore offering
Greystone Technology (I.T. Responsive) provides outsourced managed IT services, including full technology management, IT support, IT consulting, Microsoft Solutions and Cloud Computing implementations, cybersecurity services using the NIST CSF framework, WordPress web and custom application development, end-user training, and IT procurement. Services are delivered by small dedicated teams stationed at regional offices across Colorado, Washington, Idaho, California, and New York, targeting SMB and mid-market businesses across multiple verticals.
Product overview
Greystone Technology (I.T. Responsive) offers a unified managed IT services portfolio rather than a modular software platform. The core offering combines Managed IT Solutions as the primary service, supplemented by IT Consulting, Web & App Development (specializing in WordPress), Common Sense Cybersecurity, End-User Training, IT Procurement, IT Support, and IT Project Services. These services are delivered as professional services with a people-first approach, operating as an outsourced IT provider rather than a software product company.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Solutions Outsourced technology management service delivering tailored teams to address business technology needs with ongoing IT support and maintenance for SMB and mid-market organizations.
- IT Consulting Strategic technology guidance helping businesses align technology operations with business objectives and supporting digital transformation initiatives.
- Web & App Development Full-service website development specializing in WordPress, mobile responsive design, user experience, and custom application development.
- Common Sense Cybersecurity Cybersecurity risk assessment and management service using a structured Common Sense Cybersecurity Roadmap approach grounded in the NIST CSF framework to identify risks and implement protective solutions.
- End-User Training Training services covering cybersecurity awareness and Microsoft Office 365 to improve collaboration, efficiency, and security practices among end users.
- IT Procurement Technology purchasing assistance covering licensing and hardware procurement, leveraging vendor partnerships to support cost-effective technology investments.
- IT Support Ongoing technical support services providing assistance with technology issues and service requests for end users.
- IT Project Services Project-based IT implementation services including IT consulting, Microsoft Solutions, and Cloud Computing implementations.
Quantifiable outcome
- Complete IT solutions vs partial coverage
Companies that use I.T. Responsive
Customer profileNamed customers3 records
Segments11 records
Ideal customer profiles1 record
I.T. Responsive technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
I.T. Responsive partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ExbabyloncoreWashington-based Exbabylon has merged with Greystone Technology, expanding Greystone's presence in the Washington market. This merger strengthens Greystone's geographic footprint and capabilities in the Pacific Northwest region.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
I.T. Responsive competitors and assessment
Company assessmentDirect peers
- Dataprise: National managed IT services provider offering managed IT, cybersecurity, cloud, and consulting to mid-market clients — directly comparable service portfolio and target customer profile to Greystone Technology.
- Ntiva: Mid-market managed IT services and cybersecurity firm with multi-state US presence and similar subscription-based managed-IT model — closely comparable to Greystone in size and offering.
- NetGain Technology: Managed IT, cloud, and cybersecurity services firm targeting SMB and mid-market organizations — overlapping service stack including Microsoft-centric managed services.
- Be Structured Technology Group: Regional managed IT services provider in the western US offering managed IT, cloud, and cybersecurity to SMBs — comparable in scale and regional geographic focus to Greystone.
- Computype IT Services: Mid-market managed IT, cloud, and cybersecurity provider with subscription-based managed services — directly comparable offering and customer segment.
Broad incumbents
- New Charter Technologies: PE-backed parent holding company of Greystone and other regional MSPs — broader MSP portfolio and platform-level context make it the most directly comparable incumbent, even though it is Greystone's parent.
- Convergint Technologies: Large-scale systems integrator providing managed IT, security, and cybersecurity services across enterprise and mid-market — relevant broader competitor in the IT services space.
- Insight Enterprises: Global IT solutions integrator offering managed services, cloud, and cybersecurity — relevant broader incumbent offering overlapping managed-IT capabilities to mid-market clients.
Emerging players
- Exbabylon: Washington-state managed IT firm that merged into Greystone in December 2025 — historically a smaller, regional MSP with comparable services before consolidation.
Regional players
- Sword IT Solutions: UK-based managed IT services and consulting firm — comparable managed-IT/staff-augmentation model though operating in a different geography.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
I.T. Responsive social profiles
Digital presenceI.T. Responsive financial estimates
Financial estimateRevenue estimate
Valuation estimate
I.T. Responsive leadership team
Management profileNumber of profiles
I.T. Responsive funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
I.T. Responsive M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about I.T. Responsive
What does I.T. Responsive do?
Greystone Technology (I.T. Responsive) provides outsourced managed IT services, including full technology management, IT support, IT consulting, Microsoft Solutions and Cloud Computing implementations, cybersecurity services using the NIST CSF framework, WordPress web and custom application development, end-user training, and IT procurement. Services are delivered by small dedicated teams stationed at regional offices across Colorado, Washington, Idaho, California, and New York, targeting SMB and mid-market businesses across multiple verticals.
Is I.T. Responsive a public or private company?
I.T. Responsive is a private company. It is classified as corporate owned and is currently operating.
When was I.T. Responsive founded?
I.T. Responsive was founded in 2004. It employs 101 to 250 people.
Where is I.T. Responsive based?
I.T. Responsive is headquartered in Denver, United States, in the North America region.
How does I.T. Responsive make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting, web & App Development, cybersecurity Services, IT Procurement Services and end-User Training.
Who are I.T. Responsive's main competitors?
Direct peers on record are Dataprise, Ntiva, NetGain Technology, Be Structured Technology Group and Computype IT Services. Broad incumbents are New Charter Technologies, Convergint Technologies and Insight Enterprises. Exbabylon is listed as an emerging player. Sword IT Solutions is listed as a regional player.
Does I.T. Responsive have an API?
No public API is recorded for I.T. Responsive.
What industry is I.T. Responsive in?
I.T. Responsive's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAK, Captive/Global In-House Center (GIC) Setup & Managed Services. Its NAICS code is 54151 and its SIC code is 7370.