What Icaro Tech does

Icaro Tech is a Brazilian-headquartered intelligent operations specialist founded in 1997 that provides consulting, implementation, managed services, and proprietary software to 90+ enterprise clients across 15+ countries. Its primary verticals are telecommunications service providers, financial services, enterprise IT, energy/utilities, and mobility/infrastructure, with marquee customers including TIM, Vivo, Claro, Embraer, Bosch, Eletrobras, B3, Magazine Luiza, Equinix, and Motiva.

The technology stack is anchored by three proprietary platforms — FlexForward (digital operations orchestration and integration layer), FlexForward Device Manager (remote CPE management supporting TR-069 and TR-369 protocols), and Advanced Dashboards (real-time operational monitoring) — supplemented by IRIS (IBM Watson-powered virtual receptionist), Dash Analytics (Big Data processing), Conecta (Enterprise Service Management built on BMC Helix), ACS (access control system for telcos), and AI Business Accelerators (Generative/Agentic AI packages). The firm is certified for ISO 27001 and LGPD compliance and operates as an authorized implementation partner for BMC Software, IBM (Platinum Partner), Salesforce (Agentforce), and ClickSoftware.

The business model combines three revenue streams: professional services (consulting and agile squad/staff augmentation), managed services (continuous IT infrastructure operations), and proprietary software products (subscription-based licensing). Sales are executed through direct enterprise field sales and co-selling via vendor partnerships, with delivery teams of 370+ employees based in Campinas, São Paulo (headquarters), and supported by offices in Miami, USA, and Road Town, British Virgin Islands.

Name

Icaro Tech

Legal name

Icaro Tech

Website

https://icarotech.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Icaro Tech is a Brazilian-headquartered intelligent operations specialist providing consulting, managed services, and proprietary software (FlexForward, Conecta, AI Business Accelerators) to 90+ enterprise clients across telecom, financial services, energy, retail, and manufacturing.

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Computer Systems Design and Related Services (54151), Management Consulting Services (54161), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)

akta.pro secondary industries

Data, Analytics & AI Consulting (BPAHAEAF), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting (BPAHAEAL)

Keywords

• Enterprise IT consulting
• Managed IT services
• Digital transformation consulting
• AI automation services
• Telecom operations software

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services: Consulting, development, and implementation services delivered through certified and experienced teams using agile methodologies and process engineering.
2. Managed Services: Managed IT infrastructure services providing continuous operation and specialized technical support with robust and agile management.
3. Proprietary Software Products: Sale and licensing of proprietary products including FlexForward, FlexForward Device Manager, and Advanced Dashboards for operational management and monitoring.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Icaro Tech sells consulting, development, implementation, and managed services for digital operations and IT transformation, alongside proprietary software products including FlexForward (digital operations platform), FlexForward Device Manager (remote CPE management), Advanced Dashboards (real-time monitoring), Conecta ESM (BMC Helix-based service management), IRIS (Watson-powered virtual receptionist), and Dash Analytics (Big Data processing) for enterprise customers in telecommunications, financial services, and IT operations.

Product overview

Icaro Tech is a specialist in Intelligent Operations and digital transformation with over 28 years of experience. The company's product portfolio is anchored by three proprietary platforms: FlexForward (a flexible digital operations platform for centralizing and orchestrating operations with multi-system integration), FlexForward Device Manager (a remote CPE management tool supporting TR-069/TR-369 protocols for modems and routers), and Advanced Dashboards (real-time operational monitoring and analytics dashboards). Supporting products include IRIS (Watson-powered virtual receptionist for automated customer service), Dash Analytics (Big Data processing and analysis), and ACS Software (access control system for telecom operators). The Conecta Enterprise Service Management platform, built on BMC Helix, extends the portfolio into ITSM/ESM. Services include Consulting, Development (Squads Ágeis / Staff Augmentation), Implementation (BMC, IBM, Salesforce, Open Source platforms), and Managed Services. The overall architecture positions FlexForward as the core operations orchestration layer, FlexForward Device Manager as the network/CPE intelligence layer, Advanced Dashboards as the visibility/analytics layer, and Conecta as the service management layer, all supported by AI & Data (Machine Learning, Generative AI, Agentic AI) capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• FlexForward: A flexible platform that centralizes digital operations with easy integration with various systems, increasing efficiency and agility.
• FlexForward Device Manager
• Advanced Dashboards

Products and services

• FlexForward A flexible digital operations platform that centralizes and orchestrates digital operations, offering easy integration with various systems to increase operational efficiency and agility across enterprise environments.
• FlexForward Device Manager A remote device management tool for configuring, monitoring, and troubleshooting customer premises equipment (CPEs) such as modems and routers, supporting TR-069 and TR-369 protocols to ensure continuous and reliable network operations.
• Advanced Dashboards Real-time operational monitoring platform with advanced control panels for visualizing critical data, identifying trends, and enabling rapid, informed decision-making across IT and business operations.
• Conecta (Enterprise Service Management Platform) Enterprise Service Management (ESM) platform built on BMC Helix that centralizes all services (CSC, Supply Chain, IT) into a single platform to provide uniform and efficient service experiences for employees and third parties.
• ACS Software Access Control System software for telecom operators enabling access control and device management capabilities.
• IRIS (Virtual Receptionist) AI-powered virtual receptionist leveraging IBM Watson technology for automated voice and text-based customer service interactions, enabling 24/7 support without human intervention.
• Dash Analytics Big Data processing and analytics solution for ingesting, structuring, and analyzing large volumes of structured and unstructured data to derive strategic business insights, accompanied by consulting services for data interpretation.
• Consulting Services Specialized consulting for identifying and implementing best practices aimed at improving operational efficiency and customer experience for enterprise clients.
• Development Services Application and digital platform development delivered via Agile Squads or Staff Augmentation models, with rapid and flexible delivery using agile methodologies and process engineering.
• Implementation Services Production deployment of major enterprise platforms (BMC, IBM, Salesforce, and open-source platforms) integrated into client corporate system ecosystems.
• Managed Services Managed IT infrastructure services ensuring continuous operation and specialized technical support with robust and agile management for enterprise clients.

Quantifiable outcome

• 80% reduction in service options through platform consolidation
• +4 more outcomes

Named customers17 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability13 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• BMC SoftwarecoreStrategic or Co-development Partner · 1 June 2024Strategic implementation partnership for BMC Helix platform deployments. Icaro Tech serves as authorized partner for Enterprise Service Management (ESM) implementations, having delivered the Conecta solution for Motiva using BMC Helix. Received BMC Helix Global Customer Outcome Award in 2026.
• IBMcoreStrategic or Co-development PartnerLong-standing partnership as IBM partner. Won IBM Choice Award and Best World Case Award. Specializes in IBM solutions including Tivoli Identity Manager, Watson technology, and IBM Cloud implementations. IBM Platinum Partner status mentioned in historical content.
• SalesforcecoreStrategic or Co-development PartnerSalesforce partner specializing in Experience Digital and Automation. Implements Salesforce Sales Cloud, Service Cloud, and Agentforce autonomous AI agents. Expertise in Customer 360, MuleSoft integration, and Einstein Trust Layer.
• EverFlow Process MiningminorStrategic or Co-development PartnerProcess mining company co-founded by Kleber Stroeh, Icaro Tech co-founder and board member. Specializes in hyperautomation and process mining solutions for operational transformation.
• BrasilprevminorImplementation/ SI/ Consulting PartnerIcaro Tech implemented IBM Tivoli Identity Manager for Brasilprev's identity and access management system, automating user lifecycle management and access controls.
• ClickSoftwareminorStrategic or Co-development PartnerPartnership for field service management and team management solutions, announced in October 2017.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Thoughtworks: Global technology consultancy with strong custom software development, AI/data engineering, and platform modernization practices; comparable in operating model, agile squads, and design-led enterprise transformation work.
• Stefanini Group: Brazilian-origin IT services and consulting firm with strong Latin American presence, comparable enterprise IT, automation, and AI capabilities; directly competes for the same Brazilian and multinational enterprise contracts.
• Globant: LATAM-rooted digital and cognitive transformation firm with AI, enterprise platforms, and managed services practices targeting global enterprises; overlaps with Icaro Tech on enterprise platform implementations and AI accelerators.
• CI&T: Brazilian-headquartered digital transformation firm with comparable scale (several thousand employees), end-to-end enterprise IT services, AI/data practices, and direct competition for the same tier-1 enterprise accounts in Brazil and globally.
• Logicalis: Global IT solutions and managed services provider with significant telecom carrier and enterprise IT focus; comparable in OSS/BSS adjacent services, managed services, and partnership-led delivery model with major vendors.
• Softtek: Mexico/Latin America-origin IT services and digital transformation provider with similar enterprise-IT, process automation, and nearshore delivery model; directly comparable in scale, vertical mix (BFSI, telco, retail) and emerging-tech services.

Broad incumbents

• Accenture: Global systems integrator and strategic partner to the same BMC/IBM/Salesforce ecosystem; competes for the same Tier-1 transformation RFPs but at significantly larger scale and broader service portfolio.
• Capgemini: Global IT services and consulting major with strong telecommunications and financial services practices that often overlap with Icaro Tech's CSP and BFSI engagements, particularly across Latin America.
• NTT Data: Global IT services provider, especially strong in telecom OSS/BSS and infrastructure services; overlaps with Icaro Tech on enterprise IT, network operations, and managed services for CSPs and large enterprises.

Others

• everFlow Process Mining: Process mining and hyperautomation firm co-founded by Kleber Stroeh (Icaro Tech co-founder); adjacent ecosystem participant with mutual go-to-market ties through EverFlow's process-mining IP and Icaro Tech's automation delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@IcaroTech
• Facebookfacebook.com/icarotech
• LinkedInlinkedin.com/company/icarotech
• Instagraminstagram.com/icarotech
• Xx.com/icarotech

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Icaro Tech