Intellithought

What Intellithought does

Intellithought, Inc. is a privately held, full-service technology services firm headquartered in Kingsport, Tennessee, operating continuously since 1997. The company organizes its offering into four practice areas: Networking (network design and management, cloud solutions via Office 365, AWS, and Azure, and the proprietary Phoenix Data Protection managed-IT product), Design (custom web design, ADA/WCAG 2.1 AA accessibility, mobile-first design, digital marketing, and SEO), Development (custom .NET, PHP, Java, and JavaScript software, web development, and mobile app development), and Consulting (strategy and business process automation). The Phoenix Data Protection line is the only productized, subscription-based offering, with publicly disclosed per-device monthly pricing across Desktop, VM, and Server tiers; all other revenue is generated through project-based professional services engagements and ongoing support contracts.

The firm is a Microsoft-certified .NET development shop with a stated technology stack spanning HTML5, CSS3, Microsoft MVC (C# and JavaScript), jQuery, NHibernate, StructureMap, SQL Server, and integration with Azure, AWS, and Office 365. Its customer base spans banking and credit unions (Powell Valley National Bank, Eastman Credit Union), healthcare (Holston Medical Group), utilities and telecom (BTES), municipal and nonprofit (Bays Mountain Park, Christ Fellowship Church), and SMBs (The Bagel Exchange, Sunnyland Farms), with the Tri-Cities TN/VA region as its primary market and selected engagements further afield in Georgia.

The business model blends project-based custom development and web/digital work with the recurring Phoenix managed-IT subscriptions; lead generation is sales-led via phone (877-633-6001), website contact forms, free SEO and ADA assessments, an extensive content blog, and an SEO-and-portfolio-driven website. With approximately 11 named team members and self-funded ownership since founding, Intellithought operates as a small, regional, multi-disciplinary IT services provider rather than a venture-backed or product-led company.

Name

Intellithought

Legal name

Intellithought, Inc.

Website

https://intellithought.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Intellithought is a privately held, full-service IT services firm in Kingsport, TN, delivering custom software, web design, digital marketing, networking, and its proprietary Phoenix Data Protection managed-IT subscription to SMB, mid-market, and select enterprise clients primarily in the Tri-Cities TN/VA region.

Ownership category

akta.pro rank

Headquarters

HQ city

Kingsport

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Custom Software Development: Custom application development services including web-based and client-server software, mobile apps, and business process automation solutions. Revenue generated through project-based engagements and ongoing maintenance contracts.
2. Web Design & Development: Website design, development, ADA accessibility, mobile-first design, and SEO services. One-time project revenue with potential for ongoing maintenance.
3. Network Services: Network design, management, cloud migration, and security services. Includes assessment, design, procurement, installation, configuration, and testing services.
4. Phoenix Data Protection (Managed IT): Monthly subscription-based monitoring, maintenance, and backup services with tiered pricing (Desktop, VM, Server packages). Recurring revenue model with per-device and per-server pricing.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Intellithought is a full-service technology services provider delivering IT infrastructure, managed security, custom software, web design, digital marketing, and consulting to SMB and mid-market clients. The company operates as a Microsoft-certified .NET development firm with proprietary managed-IT offering Phoenix Data Protection, billed through project-based professional services engagements and recurring subscription tiers for Desktop, VM, and Server monitoring and backup.

Product overview

Intellithought is a full-service technology services provider founded in 1997, offering a comprehensive portfolio of professional services organized into four main categories: Intelligent Networking (network design, cloud computing, cybersecurity), Intelligent Design (web design, digital marketing, SEO, ADA accessibility, mobile-first design), Intelligent Development (custom software, web development, mobile apps), and Strategy & Consulting (business strategy, process automation). The company's flagship product is Phoenix Data Protection, a 3-tier cybersecurity solution (Monitoring, Maintenance, Backups) offered in three pricing tiers: Phoenix Desktop ($54/month), Phoenix VM ($76/month), and Phoenix Server ($98/month). Beyond Phoenix, the service portfolio includes custom software development (.NET, PHP, Java, JavaScript), responsive/mobile-first web design, SEO and digital marketing services, and business process automation consulting. The company operates primarily as a professional services firm rather than a software product company.

Differentiator

Problem solved

Functional benefit

Brands

• Phoenix Data Protection: A three-tier monitoring, maintenance, and backup solution designed to keep systems and data running smoothly. Includes Desktop, VM, and Server packages with pricing starting at $54/month.

Products and services

• Phoenix Data Protection A 3-tier managed IT security and data protection solution for business systems encompassing monitoring (managed antivirus, web filtering, real-time monitoring, monthly reports), maintenance (proactive maintenance, remote support, critical updates, active alerts), and backups (nightly cloud backups up to 100 GB, disaster recovery). Sold in three subscription tiers per device/per VM/per server.
• Network Design & Management Full-lifecycle network infrastructure services including assessment, design, procurement, installation, configuration, testing, and proactive monitoring and management of wiring, routers, switches, firewalls, patch panels, PCs, Macs, and servers. Supports businesses with or without an internal IT department.
• Business in the Cloud Cloud computing solutions utilizing Office 365, AWS, MS Azure, and cloud-based VOIP to develop custom cloud environments for businesses, enabling remote access, cost reduction, flexibility, collaboration, and enhanced security.
• Custom Web Design Website design services including UI/UX design, development and integration, mobile-first responsive design, e-commerce solutions, and ADA accessibility compliance (WCAG 2.1 AA).
• ADA Accessibility (WCAG 2.1 AA Remediation) Web accessibility solution that audits websites and corrects WCAG 2.1 AA accessibility errors to reduce litigation risk and improve accessibility for people with disabilities including blindness, hearing loss, learning disabilities, and limited movement.
• Digital Marketing & Media Digital marketing services including social media marketing, Google Ads, search engine optimization, content creation, digital/social ads, infographics, PowerPoint presentations, newsletters, branding, and print design.
• Search Engine Optimization (SEO) SEO services including XML sitemaps, optimized content, URLs, and image tags, analytics and SEO reporting, content creation, and Google Ads setup and training by Google Analytics Certified team members.
• Custom Software Development Custom business application development delivered by a Microsoft Certified .NET development firm working with PHP, Java, JavaScript, SQL, and other programming tools. Specializes in both web-based and client-server software for training systems, business process automation, ERP, CRM, e-commerce, point of sale, inventory management, and accounting systems.
• Web Development Website development and integration services to build intricate programs and integrate them with current interfaces, providing high-quality, robust website development in an efficient and cost-effective manner.
• Mobile App Development Custom mobile app development for both native apps (designed specifically for iOS or Android) and hybrid mobile apps (web apps in mobile app wrapper), leveraging geo-location, camera capabilities, biometrics, and social opportunities.
• Strategy & Consulting Business and IT consulting services including content strategy, digital marketing strategy, social media strategy, SEO strategy, e-commerce strategy, IT systems strategy, product launch strategy, and data management consulting.
• Business Process Automation Business process automation services using technology to automate redundant and complex business processes including time tracking, order filing, inventory management, shipping, purchasing, and billing to increase efficiency, reduce costs, and minimize errors.

Quantifiable outcome

• 53% of visitors leave websites that don't load quickly or correctly
• +3 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• NerdsToGo: NerdsToGo is a franchise IT services brand focused exclusively on small business IT support, networking, and data protection—directly comparable to Intellithought's SMB focus and Phoenix Data Protection offering.
• Atomic Data: Atomic Data provides managed IT, cloud, and cybersecurity services to SMB and mid-market organizations, with a similar subscription-based MSP model and regional US footprint that parallels Intellithought's Phoenix offering.
• Integris: Integris is a managed IT services provider serving SMB and mid-market clients across the US with monitoring, cybersecurity, and cloud services—a closely matched peer in terms of recurring managed services and customer segment.
• TechMD: TechMD is a managed IT and cybersecurity provider serving SMB and mid-market clients in the western US with monitoring, cloud, and helpdesk services—a closely matched peer in terms of customer profile and subscription-based managed services offering.
• Bitwise Technology: Bitwise Technology is a regional managed IT services and custom development firm serving SMBs, comparable to Intellithought in size, customer segment, and service mix (managed IT + custom software + web).
• Dataprise: Dataprise is a managed IT services provider serving SMB and mid-market clients across multiple US regions with monitoring, backup, cybersecurity, and cloud services—directly comparable to Intellithought's Phoenix Data Protection offering and broader managed IT portfolio.
• CMIT Solutions: CMIT Solutions is a franchise MSP delivering managed IT, cybersecurity, and cloud services to small businesses across the US—comparable customer segment, recurring revenue model, and SMB managed services focus.
• TeamLogic IT: TeamLogic IT is a nationwide franchise network of managed IT service providers serving SMBs with monitoring, backup, and network services—directly analogous to Intellithought's target customer (SMBs) and recurring managed IT model.
• Stratosphere Networks: Stratosphere Networks provides managed IT, cloud, and cybersecurity services to SMBs with a recurring-revenue model similar to Phoenix Data Protection, targeting the same customer profile.

Emerging players

• Bizzuka: Bizzuka is a smaller web development and digital marketing agency that offers custom web design and SEO services to SMBs—an adjacent peer comparable to Intellithought's web design and digital marketing service line.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/intellithought

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intellithought