Healthpac
Healthpac (per firmographics) is described as a medical billing software company focused on eliminating healthcare revenue leakage, founded in 1981 and headquartered in Savannah, USA. Operational data attached to this profile describes an AI-augmented revenue cycle management platform serving 4,000+ US healthcare facilities across multiple specialties, with a multi-agent Healthcare Revenue Operating System, 2,800+ payer connections, EHR integrations, and a 7,200-person global workforce.
- Company typePrivate
- Founded1981
- HeadquartersSavannah, United States
- Headcount—
- GTM typeB2B
- OfferingSoftware
What Healthpac does
The company operates an AI-augmented healthcare revenue cycle management (RCM) platform serving over 4,000 medical facilities across multiple US provider segments including radiology groups, cardiology practices, pathology labs, ambulatory surgery centers, dental practices, long-term care pharmacies, and acute and rural hospitals. The platform is positioned as a "Healthcare Revenue Operating System" that connects provider EHR environments with payers, automates patient access and back-end revenue cycle workflows, and routes exceptions to RCM specialists under a multi-agent architecture. The core technology combines a Revenue Cycle Agent Platform (with reasoning and execution agents), document classification and extraction AI, NLP-driven medical coding (including Maverick AI-powered autonomous coding), predictive denial analytics, and process automation, all delivered via 2,800+ payer connections and integrations with major EHR systems including Epic, Cerner, athenaHealth, and eClinicalWorks using HL7, X12, FHIR, and APIs.
Commercially, the company generates revenue through a combination of subscription platform licensing and managed services. Annual engagements start at $5,000 per month and pricing is structured around volume, dedicated capacity, outcomes, or full-service managed services, with custom scoping for enterprise customers. Go-to-market is consultative enterprise sales supported by channel partnerships with EHR vendors and digital health companies, complemented by thought leadership programs such as the RCM Insights podcast, weekly executive office hours, and trade show participation.
The company employs over 7,200 staff across the United States, India, and the Philippines, and maintains enterprise-grade security postures (HITRUST i1, SOC 2 Type II, HIPAA, ISO 27001). A new Center of Excellence in New Orleans was opened in March 2024 in partnership with Microsoft Azure to scale governed AI capabilities. Outcome metrics cited include a 30% reduction in aged A/R inventory, 10% reduction in denials, 98%+ coding accuracy, 15% reduction in cost to collect, and 14% increase in net collection ratio.
Note: A significant data conflict exists between the firmographics metadata (which identifies the company as Healthpac, founded 1981, headquartered in Savannah, USA, at healthpac.net) and the dominant operational data (which describes Infinx Healthcare, infinx.com, with a 7,200-person global workforce). The analysis above uses the rich operational evidence as the primary basis while flagging this discrepancy for resolution.
Healthpac firmographics
Firmographics- Name
- Healthpac
- Legal name
- Infinx Healthcare
- Website
- https://healthpac.net
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Short description
- Healthpac (per firmographics) is described as a medical billing software company focused on eliminating healthcare revenue leakage, founded in 1981 and headquartered in Savannah, USA. Operational data attached to this profile describes an AI-augmented revenue cycle management platform serving 4,000+ US healthcare facilities across multiple specialties, with a multi-agent Healthcare Revenue Operating System, 2,800+ payer connections, EHR integrations, and a 7,200-person global workforce.
- Ownership category
- akta.pro rank
Healthpac industry classification
Industry- Product category
- Medical Billing Software
- NAICS
- Software Publishers (513210), General Medical and Surgical Hospitals (622110), Offices of Physicians (6211)
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Medical Billing & Coding Automation (HLACACAA)
- akta.pro secondary industries
- Claims Management, Scrubbing & Clearinghouse (HLACACAB), Price Transparency, Estimates & Patient Financial Clearance (HLACACAK), Patient Billing, Statements & Payment Processing (HLACACAG), RPM Reimbursement, Billing & Program Operations Platforms (HLACAFAN), Healthcare Billing & Patient Payments Presentment (FSAMAJAH)
Keywords
Where Healthpac is headquartered
LocationHeadquarters
- HQ city
- Savannah
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Healthpac business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations
Revenue model
- Revenue Cycle Management Services: Full-service RCM optimization, medical billing, coding support, denial management, and A/R recovery services. Pricing structured around volume, dedicated capacity, outcomes, or managed services.
- Technology Platform Licensing: Access to Healthcare Revenue OS platform, agent suites, and workflow automation tools as part of annual engagements
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Entry-level annual engagement |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Healthpac product offering
Product offeringCore offering
Healthpac is a medical billing software provider that helps healthcare organizations eliminate revenue leakage. It offers software to manage medical billing and the healthcare revenue cycle.
Product overview
Infinx Healthcare offers a platform-plus-modules architecture centered on Healthcare Revenue OS, an operating system that unifies AI agents, automation, and RCM experts into one integrated environment. The platform is supported by core agent suites including Patient Access Plus (for eligibility, benefits, prior auth, and patient pay estimates), Document Capture Plus (for intelligent document processing), and RCM Plus (for A/R recovery, denials management, and clean claims). Additional specialized modules cover prior authorization, medical coding, payment posting, credentialing, and patient scheduling. The ecosystem includes 2,800+ payer connections and integrations with major EHR/payer systems via HL7, X12, FHIR, and API standards, enabling end-to-end revenue cycle automation across 25+ medical specialties.
Differentiator
Problem solved
Functional benefit
Brands
- Healthcare Revenue OS: Operating system for healthcare revenue that connects systems, automates routine steps, and routes exceptions with control to reduce denials, A/R days, and cost to collect.
- Patient Access Plus
- Document Capture Plus
- RCM Plus
Products and services
- Medical Billing Software Medical billing software designed for healthcare organizations to manage the billing and revenue cycle process and reduce revenue leakage.
Quantifiable outcome
- 30% reduction in aged A/R inventory
- +10 more outcomes
Companies that use Healthpac
Customer profileNamed customers3 records
Segments10 records
Ideal customer profiles1 record
Healthpac technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration32 records
AI capability9 records
Feature6 records
Healthpac partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and supporting.
- EpiccoreBi-directional integration with Epic EMR/EHR systems using HL7, FHIR, APIs for seamless data exchange and workflow automation
- athenaHealthcoreIntegration with athenaHealth cloud-based EHR and practice management systems
- CernercoreIntegration with Cerner Millennium EMR platform for revenue cycle and clinical workflows
- eClinicalWorkscoreIntegration with eClinicalWorks EHR and practice management solutions
- SalesforcesupportingSalesforce CRM integration for patient relationship and workflow management
- Microsoft AzurecoreCloud infrastructure powering governed AI capabilities across healthcare workflows using Azure services
- Advanced Data SystemssupportingTechnology partner for healthcare data systems integration
- Change HealthcarecoreIntegration with Change Healthcare clearinghouse and revenue cycle solutions
- XIFINsupportingFinancial technology partner for healthcare revenue optimization
- OpenDoctorsupportingDigital health platform partner for patient engagement solutions
- MedAxiomsupportingCardiology-specific strategic partnership for specialized RCM solutions
- Strategic RadiologysupportingStrategic radiology partnership for collaborative RCM development
- ScriptSendersupportingE-prescribing and clinical communication platform integration
- SoftWriters FrameworkLTCsupportingLTC pharmacy software integration partner
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Healthpac competitors and assessment
Company assessmentEmerging players
- Olive AI: AI-driven healthcare automation company with revenue cycle use cases (prior authorization, claims). Comparable in applying AI agents to healthcare workflows, though restructured post-2023.
- AKASA: AI-native revenue cycle automation platform focused on autonomous workflows for health systems. Emerging competitor using generative AI in a similar agent-based model for claims, denials, and patient access.
- Candid Health: AI-powered RCM platform for digital health and provider groups, focused on claims, eligibility, and denials automation. Comparable emerging competitor using modern AI for RCM, primarily in digital health and ambulatory segments.
Direct peers
- Waystar: Direct competitor offering a cloud-based healthcare revenue cycle management platform covering claims management, patient access, denial prevention, and analytics. Highly comparable in target market (providers and health systems) and core functionality.
- FinThrive: End-to-end healthcare revenue cycle management and analytics platform covering patient access, claims, denials, and contract management. Comparable in RCM product breadth and provider customer base.
- R1 RCM: Healthcare RCM services and technology platform serving large hospitals and health systems with end-to-end revenue cycle outsourcing. Directly competes in enterprise RCM, prior authorization, and A/R recovery.
- Availity: Healthcare clearinghouse and payer-provider connectivity platform also expanding into RCM, prior authorization, and patient access. Comparable in payer connectivity scale and provider integration model.
Others
- Health Catalyst: Healthcare data and analytics platform serving health systems. Adjacent competitor in healthcare analytics and population health with some overlap in revenue cycle analytics and decision support.
Broad incumbents
- Experian Health: Established healthcare division of Experian offering eligibility verification, claims management, patient access, and identity solutions. Broader incumbent with overlapping RCM capabilities and deep payer data assets.
- Optum (Change Healthcare): Optum's acquisition of Change Healthcare created a dominant RCM and clearinghouse incumbent serving payers and providers at massive scale. A primary competitor given its payer connectivity and enterprise RCM footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Healthpac social profiles
Digital presenceHealthpac compliance and trust
Trust signalCompliance4 records
Healthpac financial estimates
Financial estimateRevenue estimate
Valuation estimate
Healthpac leadership team
Management profileNumber of profiles
Profiles3 records
Healthpac funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Healthpac M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Healthpac
What does Healthpac do?
Healthpac is a medical billing software provider that helps healthcare organizations eliminate revenue leakage. It offers software to manage medical billing and the healthcare revenue cycle.
Is Healthpac a public or private company?
Healthpac is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Healthpac founded?
Healthpac was founded in 1981.
Where is Healthpac based?
Healthpac is headquartered in Savannah, United States, in the North America region.
How does Healthpac make money?
Two revenue lines are on record. Revenue Cycle Management Services are the primary driver. The others are technology Platform Licensing.
Who are Healthpac's main competitors?
Emerging players on record are Olive AI, AKASA and Candid Health. Direct peers are Waystar, FinThrive, R1 RCM and Availity. Health Catalyst is listed as an others. Broad incumbents are Experian Health and Optum (Change Healthcare).
Does Healthpac have an API?
Yes. Infinx offers API integrations supporting HL7, X12, FHIR, and standard healthcare data exchange protocols. The platform provides bi-directional integration capabilities using API, HL7, FHIR, X12 standards or EMR developer programs, enabling healthcare systems to connect and exchange data with payer systems, clearinghouses, and provider EHR platforms. Developer documentation is at www.infinx.com/provider-ehr-integrations.
What industry is Healthpac in?
Healthpac's product category is Medical Billing Software. Its primary akta.pro industry code is HLACACAA, Medical Billing & Coding Automation, with a secondary code of HLACACAB, Claims Management, Scrubbing & Clearinghouse. Its NAICS code is 513210 and its SIC code is 7372.