Best of Care

What Best of Care does

Best of Care, Inc. is a family-owned home care agency headquartered in Quincy, Massachusetts, founded in 1981 by Stephen Smith and now led by his son Kevin Smith as President and CEO. The company employs 400+ trained professional staff, including skilled nurses, certified nursing assistants (CNAs), home health aides, and homemaker-companions, delivering an integrated menu of services: private-pay non-medical home care, aging life care management, private nursing, move management, assisted living placement, and the GUIDE Program. Service delivery is supported by HIPAA-compliant infrastructure including the CareTree care management platform for geriatric care coordination and a secure electronic health record system with encrypted communications and access controls.

The company operates eight physical offices across Massachusetts (Quincy, Brockton, Springfield, South Dennis, New Bedford, Milton, Nantucket, Raynham) and serves 100+ towns including Greater Boston, the South Shore, South Coast, Cape Cod, Martha's Vineyard, and the Islands, with life care and move management services extending into Connecticut and Rhode Island. Revenue is generated primarily through private-pay contracts with individuals and families, supplemented by designated-provider arrangements with 8 Aging Services Access Points, 9 Visiting Nurse Associations, the Veterans' Administration, and the Massachusetts Rehabilitation Commission. Preferred-provider partnerships with senior living communities such as Fuller Village and 24-year-old congregate meal programs via Old Colony Elder Services provide institutional channel volume.

Best of Care has expanded through both organic growth and strategic acquisition, completing three deals since 2018: TuckedIn Elder Care (2018, geriatric care management), Moving Mentor Inc. (January 2023, senior move management), and Barton's Angels (December 2023, Connecticut River Valley home care). The company is accredited by the Home Care Alliance of Massachusetts, was a 2014 Family Business of the Year finalist, and remains under continuous family ownership with no external institutional capital disclosed.

Name

Best of Care

Legal name

Best of Care, Inc.

Website

https://bestofcareinc.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

101–250 employees

Short description

Best of Care is a family-owned Massachusetts home care agency founded in 1981, employing 400+ caregivers across eight offices to deliver private-pay in-home care, geriatric care management, private nursing, and move management services to seniors throughout Massachusetts, Connecticut, and Rhode Island.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

akta.pro secondary industries

Live-In Care (Single Caregiver, 24-Hour Presence) (HSABAHAB), Chronic Care & Complex Care Management (HSABAIAD), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG)

Keywords

• Home care services
• Geriatric care management
• Private duty nursing
• Senior move management
• Assisted living placement

Headquarters

HQ city

Quincy

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Private Pay Home Care Services: Direct private pay model where clients or their families pay out-of-pocket for home care services. Services include non-medical homemaker-companion care, home health aide services, life care planning, move management, and assisted living locator services. No insurance billing mentioned.
2. State-Funded Elder Services: Designated home care provider for clients of 8 Aging Services Access Points (ASAPs) in Massachusetts, providing services funded through state programs for elderly residents.
3. Veterans' Services: Home care services provided to veterans through partnerships with the Veterans' Administration.
4. Massachusetts Rehabilitation Commission (MRC) Services: Home care services for persons under 65 with mental/physical disabilities or acquired brain injuries through MRC.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Best of Care is a family-owned home care agency that delivers private-pay non-medical homemaker-companion and home health aide services, Aging Life Care Management by certified care managers, Private Nursing Services, Move Management for seniors, and Assisted Living Locator placement. The integrated menu of services is designed to help aging adults maintain independence and stay safe at home across Massachusetts, Connecticut, and Rhode Island.

Product overview

Best of Care is a family-owned home care agency offering an integrated menu of services for aging adults. The core portfolio consists of six main service offerings: Home Care Services (non-medical homemaker-companion and home health aide services), Aging Life Care Management (certified care manager coordination), Private Nursing Services, Move Management Services, Assisted Living Locators, and the GUIDE Program. The company has grown through strategic acquisitions including TUCKed In Eldercare (2018, Nantucket-based GCM), Moving Mentor (2023, move management), and Barton's Angels (2023, Connecticut River Valley home care). Services are available throughout Massachusetts with life care and move management extending to Connecticut and Rhode Island.

Differentiator

Problem solved

Functional benefit

Brands

• Barton's Angels: Personalized home care services provider operating in Massachusetts' Connecticut River Valley since 1997. Acquired by Best of Care in December 2023.
• Moving Mentor
• Tucked In Elder Care
• TUCKed In Eldercare

Products and services

• Home Care Services Private-pay non-medical homemaker-companion and home health aide services for aging adults who need support to remain independent and safe at home. Best of Care employs hundreds of caregivers serving clients across Massachusetts.
• Aging Life Care Management Coordination, planning, and advocacy service delivered by certified care managers that includes initial assessment, management of health crises, advocacy with health care teams, and ongoing monitoring. Uses the CareTree HIPAA-compliant platform for centralized medical records, family communication, medication reconciliation, document uploads, and personalized calendars.
• Private Nursing Services Skilled nursing services provided in the home setting by skilled nurses and certified nursing assistants (CNAs), addressing clients' physical, mental, mobility, and isolation challenges.
• Move Management Services Move management support from expert move managers covering the emotional aspects of preparing to move, rightsizing, downsizing, and relocation for older adults and their families.
• Assisted Living Locators Complimentary placement service in which Best of Care experts identify appropriate assisted or independent living communities for families or individuals seeking alternative care options.
• GUIDE Program Comprehensive guidance and support program for seniors and their families navigating care options and transitions across Best of Care's service continuum.

Quantifiable outcome

• 482% increase in training completion rates
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

15 partnerships are on record, tiered major, core and minor.

• Barton's AngelsmajorOthers · 6 December 2023Acquisition of Northampton, MA-based home care provider. Founded in 1997, known for personalized home care services in Connecticut River Valley. Expands service reach in Western Massachusetts.
• Moving Mentor Inc.majorOthers · 19 January 2023Acquisition of move management and consulting firm specializing in helping families relocate older loved ones. Second acquisition in five years.
• CareTreecoreTechnology or Integration · 13 July 2018HIPAA-compliant care management software platform used for GCM services. Centralizes medical records, enables family communication, medication reconciliation, document uploads, and personalized calendars.
• CareAcademycoreStrategic or Co-development Partner · 10 January 2018Online professional development and training platform partnership. CareAcademy provides cutting-edge training for caregivers covering abuse/neglect, infection control, OSHA/HIPAA compliance, specialized care, and interpersonal skills. Pilot (Jan-Apr 2018) yielded 482% increase in training completion rates. Platform offers mobile-accessible video courses on dementia, fall prevention, nutrition, and safe transfers.
• TuckedIn Elder CaremajorOthers · 1 January 2018Acquired care management firm in 2018. Provides geriatric care management services including affiliate TUCKed In Eldercare on Nantucket.
• Fuller VillagemajorStrategic or Co-development Partner · 18 December 2017Preferred provider partnership with independent senior living community in Milton, MA. Best of Care provides private-pay home care services to Fuller Village residents. Community selected Best of Care for its high level of quality service and responsive approach.
• Quincy Housing AuthoritycoreStrategic or Co-development PartnerPartnership with Quincy Housing Authority and Quincy College to launch Home Health Aide non-credit training program. First graduating class became working professionals at Best of Care; second class graduated June 2017.
• Quincy CollegecoreStrategic or Co-development PartnerPartner in Home Health Aide training program with Quincy Housing Authority. Program provides non-credit training and certification pathways for aspiring home care professionals.
• Aging Services Access Points (ASAPs)coreChannel Partner/ Reseller/ DistributorDesignated home care provider for clients of 8 ASAPs in Boston, South Shore, South Coast, and Cape Cod. Partnership with state-funded elder services programs.
• Visiting Nurse Associations (VNAs)coreChannel Partner/ Reseller/ DistributorPartnerships with 9 VNAs for care continuum coordination. Work with Brockton VNA and other visiting nurse associations for client referrals and coordinated care.
• Veterans' AdministrationmajorChannel Partner/ Reseller/ DistributorHome care services provided to veterans through partnership with the VA.
• Massachusetts Rehabilitation Commission (MRC)majorChannel Partner/ Reseller/ DistributorProvides home care to persons under 65 with mental/physical disabilities or acquired brain injuries through MRC partnership.
• Old Colony Elder ServicesminorStrategic or Co-development PartnerFederally-designated Area Agency on Aging partnership for congregate meal programs. Best of Care caregivers serve dinner at Silva House (24 years) and lunch at Ann Ward House. OCES provides food service and Best of Care provides caregiver oversight.
• Home Care Aide Council of MassachusettsmajorOthersKevin Smith serves as Executive Committee member, Board Member, and Technology Committee Chair. Partnership for workforce development and industry advocacy.
• Massachusetts Council for Home Care AidesmajorOthersKevin Smith serves as Vice President, Executive Committee Member, and Board Member. Industry leadership and advocacy organization.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• BrightStar Care: Franchised home health and medical staffing provider offering both non-medical and skilled nursing services. Comparable to Best of Care's blended home care / private nursing portfolio, with stronger clinical branding.
• Senior Helpers: National franchised senior home care provider offering companion, personal care, and dementia care services. Closely comparable service model and customer segment to Best of Care, with active Massachusetts franchise locations.
• Comfort Keepers: International franchised home care company providing personal care, homemaking, and companionship services to seniors. Comparable service mix and customer base to Best of Care, with active franchise presence in Massachusetts.
• Homewatch CareGivers: Franchised home care provider offering companion, personal care, and specialized dementia and chronic disease care. Highly comparable service portfolio and private-pay customer base to Best of Care.
• Visiting Angels: National franchised home care provider offering companion, personal care, and respite services to seniors. Operates local offices in Massachusetts and competes directly with Best of Care for the same private-pay families and senior living partnerships.

Emerging players

• Centria Healthcare: Home care and behavioral health provider serving adults and children with private duty nursing, personal care, and Applied Behavior Analysis. Comparable to Best of Care on nursing and personal care services, with a different geographic footprint.

Regional players

• Cambridge Health Alliance Home Health: Massachusetts-based health system offering home health services across Greater Boston including home health aides and skilled nursing. Comparable referral-driven model and patient population to Best of Care's VNA partnerships.
• Associated Home Care: Massachusetts-based home care agency providing personal care, homemaking, and skilled nursing services. Direct regional competitor to Best of Care across Greater Boston, North Shore, and Metrowest markets.

Broad incumbents

• Bayada Home Health Care: Large nonprofit home health and personal care services organization serving seniors and adults across the Northeast. Comparable to Best of Care's home health aide and private nursing service lines, with broader clinical scope.
• Home Instead Senior Care: Largest franchised non-medical home care network in the U.S., serving seniors across virtually every U.S. market including Massachusetts. Directly comparable to Best of Care's core home care and homemaker-companion services, with greater scale and brand recognition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/bestofcare
• Facebookfacebook.com/BestofCare
• LinkedInlinkedin.com/company/best-of-care-inc-

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Best of Care