What AmiVoice Thai does

AmiVoice Thai Co., Ltd. is a Bangkok-headquartered, wholly-owned subsidiary of Advanced Media, Inc. (Japan) that provides Thai-language speech recognition software and consulting services to enterprise customers across six verticals: medical/healthcare, call centers, AI-IVR/customer service, logistics/warehousing, conference/meeting transcription, and mobile/content services. The company was established in September 2008 with an authorized capital of 39 million baht and is led by Managing Director Shinya Oyanagi, operating under the strategic direction of Kiyoyuki Suzuki (Founder, President and CEO of the parent).

The core technology is the proprietary AmiVoice speech recognition engine developed by Advanced Media, Inc., which AmiVoice Thai localizes for the Thai market. The offering spans a foundational cloud platform (AmiVoice Cloud) and device SDKs for iOS, Android, and Windows, alongside vertical-specific products such as AmiVoice Ex7 (medical), Communication Suite2 / Assist / CallScriber / SpeechVisualizer (call center), AI Virtual Agent and Speech Enabled Self Service (IVR), iPicking and Picking (logistics), and Minutes Preparation Support System / Recorder / Rewriter / ControlServer (conference proceedings). Differentiated features include speaker-independent recognition (no training required), real-time processing, noise cancellation for phone and outdoor use, and vertical-specialized dictionaries and acoustic models.

AmiVoice Thai generates revenue through three streams: a Solution Business (custom enterprise implementations with professional services), a Product Business (cloud platform subscriptions and SDK licensing), and a Service Business (transcription and voice dialogue services). Go-to-market is enterprise B2B field sales with pre-sales engineering support and quote-based pricing. Distribution combines direct enterprise sales with self-serve cloud/API adoption and SDK-based embedded integration. Named enterprise customers include Tokio Marine Thailand (insurance, Virtual Agent deployment, Oct 2021). The company expanded market visibility in November 2025 by joining the Japanese Chamber of Commerce, Bangkok.

Name

AmiVoice Thai

Legal name

AmiVoice Thai Co., Ltd.

Website

https://amivoicethai.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

AmiVoice Thai Co., Ltd. provides Thai-language speech recognition software and consulting to enterprises across medical, call center, AI-IVR, logistics, conference, and mobile verticals, leveraging the proprietary AmiVoice engine from its Japanese parent, Advanced Media, Inc.

Ownership category

akta.pro rank

Product category

Speech Recognition Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Voice Assistants & Voice UI (VUI) (HDAAAFAD)

akta.pro secondary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Speech recognition software
• Voice-to-text solutions
• AI-powered IVR
• Medical voice documentation
• Voice picking logistics

Headquarters

HQ city

Bangkok

HQ country

Thailand

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Solution Business: Plans, designs, and develops speech recognition solutions incorporating AmiVoice technology for enterprise customers. This includes implementation, customization, and consulting services.
2. Product Business: Offers application licenses incorporating AmiVoice speech recognition technology. Includes cloud platform subscriptions and SDK licensing for embedded integration.
3. Service Business: Offers services incorporating AmiVoice to enterprise users and general consumers, including transcription services and voice dialogue services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

AmiVoice Thai sells enterprise speech recognition software solutions powered by the proprietary AmiVoice engine for the Thai market. The portfolio includes cloud APIs, SDKs, and vertical-specific solutions for medical documentation, call center analytics, AI-powered IVR/virtual agents, logistics voice-picking, conference transcription, and mobile voice applications. The company also provides consulting, implementation, and customization services for enterprise customers.

Product overview

AmiVoice Thai offers a comprehensive speech recognition portfolio centered on the AmiVoice voice recognition engine. The offering spans a cloud platform (AmiVoice Cloud) and device-based SDKs (iOS/Android/Windows) as foundational components, with industry-specific solutions including Medical (AmiVoice Ex7), Call Center (Communication Suite2, Assist, CallScriber, SpeechVisualizer), AI-IVR/Virtual Agent (AI Virtual Agent, Speech Enabled Self Service), Logistics (iPicking, Picking), Conference Proceedings (Minutes Preparation Support System, Recorder, Rewriter, ControlServer), and Mobile (Home Automation). The products enable speech-to-text conversion, natural language understanding for intelligent routing, and hands-free operation across enterprise workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• AmiVoice Ex7 Medical documentation software that enables hands-free text input via voice for electronic medical charts, drug administration instructions, radiogram reports, and patient referral documents. Targeted at hospitals, clinics, and healthcare facilities.
• AmiVoice Communication Suite2 Server-side real-time voice recognition system for call centers that converts customer conversations to text without impacting telephone or client terminals.
• AmiVoice Assist Real-time conversation-to-text solution that helps call centers improve response quality and increase operational efficiency.
• AmiVoice CallScriber Batch processing solution that converts recorded voice conversations to text for marketing analysis and compliance reinforcement.
• AmiVoice SpeechVisualizer Management interface for voice recognition text output, visualizing sound and letters to improve call center operational efficiency.
• AmiVoice AI Virtual Agent Intelligent call routing solution using speech recognition with natural language understanding to route customers to appropriate services without traditional IVR button pressing.
• AmiVoice Speech Enabled Self Service Self-service solution allowing customers to complete services or inquiries via speech, with API-based intent analysis and information retrieval.
• AmiVoice iPicking Wearable voice-picking system combining voice recognition with smart devices (iPod touch) for hands-free/eyes-free logistics operations.
• AmiVoice Picking Voice-picking system combining voice recognition with handheld terminals for faster, hands-free operation and reduced error rates in warehouse and distribution processes.
• AmiVoice Minutes Preparation Support System Meeting minutes solution that converts speech to text in real time at meetings and conferences, reducing transcription time and cost.
• AmiVoice Recorder Voice recording and recognition application that converts speech to text in near real time, with automatic speaker identification via voiceprint data.
• AmiVoice Rewriter Editing application that allows revision of voice recognition results while listening to voice data, supporting any file format required by customers.
• AmiVoice ControlServer Server application for creating minutes in real time during meetings, allowing concurrent editing by multiple people.
• AmiVoice Cloud Cloud-based voice interface service compatible with smartphones, tablets, car navigation, smart TVs, and set-top boxes, enabling easy integration of voice recognition.
• AmiVoice SDK for iOS/Android/Windows Development kit allowing embedding of voice recognition functions including term input, voice command control, and text entry into iOS, Android, and Windows applications.
• AmiVoice Home Automation Voice-controlled home automation solution for controlling IR devices such as television, curtains, and lights by voice.

Quantifiable outcome

• Voice to text conversion 2-3x faster than conventional transcription
• +2 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature7 records

Partnerships

One partnership is on record.

• Advanced Media, Inc.coreStrategic or Co-development Partner · 1 September 2008Advanced Media, Inc. (Japan, #1 speech recognition software provider in Japan) is the parent company of AmiVoice Thai Co., Ltd. Established in September 2008 as a subsidiary. AmiVoice Thai leverages Advanced Media's expertise in voice recognition solutions accumulated in Japan. The parent company provides the AmiVoice speech recognition engine technology, platforms, and development know-how that AmiVoice Thai adapts for Thai language and regional markets.

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Microsoft Azure AI Speech: Cloud speech recognition, voice assistants (Custom Voice / Bot Framework), and conversational AI services from Microsoft. Comparable as a broad speech AI platform; AmiVoice Thai differentiates through Thai-language vertical specialization and on-premise deployment options that Microsoft's cloud-first model may not fully address.
• Amazon Web Services (AWS) Transcribe: Cloud-based speech-to-text service supporting multiple languages including Thai, often bundled with Lex (conversational AI) and Connect (contact center). Competes with AmiVoice Thai on call center and general transcription workloads but lacks domain-tuned Thai dictionaries and the parent-backed credibility for Japanese multinational accounts.
• Verint Systems: Customer engagement analytics and call center speech analytics vendor with a broad enterprise portfolio. Comparable to AmiVoice Thai's AmiVoice CallScriber and SpeechVisualizer offerings on conversation analytics, compliance monitoring, and quality assurance in call center environments.
• Genesys: Cloud contact center platform with integrated conversational AI, speech analytics, and virtual agent capabilities. Comparable to AmiVoice Thai's IVR / Virtual Agent and Communication Suite2 offerings as part of broader customer experience orchestration.
• Google Cloud Speech-to-Text: Hyperscaler offering cloud-based speech recognition APIs supporting Thai and many other languages. Competes with AmiVoice Thai on the underlying speech-to-text layer and pricing, but lacks AmiVoice Thai's vertical-specific dictionaries (medical, logistics) and on-premise / SDK deployment depth in the Thai market.
• NICE Ltd. Enterprise contact center AI vendor offering speech analytics, real-time agent assist, and conversational AI. Comparable to AmiVoice Thai on call center AI capabilities (Communication Suite2, Assist), though NICE operates at significantly larger enterprise scale across multiple languages.

Direct peers

• Nuance Communications: A long-standing speech recognition and conversational AI vendor, particularly strong in healthcare (clinical documentation) and enterprise contact centers. Directly comparable to AmiVoice Thai on medical dictation, call center analytics, and enterprise speech AI use cases. Nuance was acquired by Microsoft in 2022, intensifying the hyperscaler competitive dynamic.

Emerging players

• Observe.AI: AI-powered contact center intelligence platform focused on speech analytics, quality monitoring, and agent coaching. Comparable to AmiVoice Thai's call center portfolio but specifically newer and focused on SaaS delivery for BPO/enterprise contact center operators.
• SoundHound AI: Voice AI company offering speech recognition and conversational intelligence across automotive, IoT, and customer service. Comparable as a voice-first AI platform with both embedded SDK and cloud delivery; partially overlaps with AmiVoice Thai's mobile/automotive and IVR/virtual agent offerings.

Regional players

• iFLYTEK: China's leading speech recognition and AI vendor with strong multilingual and Asian-language capabilities, including voice assistants, medical AI, and call center solutions. Comparable to AmiVoice Thai as an Asia-focused speech AI specialist with vertical (medical, education, government) deployments, though primarily serving Greater China rather than Southeast Asia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AmiVoice Thai