Harbors Home Health & Hospice

What Harbors Home Health & Hospice does

Harbors Home Health & Hospice is a non-profit healthcare organization founded in 1981 in Aberdeen, Washington, that delivers in-home medical and end-of-life care to residents of Grays Harbor and Pacific Counties. The organization operates two core service lines: Home Health (skilled nursing, physical, occupational, and speech therapy, wound care, ostomy care, diabetes education, and pediatric care for homebound patients) and Hospice (interdisciplinary end-of-life care for terminally ill patients with six months or less prognosis, including pain and symptom management, medical social work, chaplain services, trained volunteers, and bereavement support extended 13 months post-passing). The clinical infrastructure is built on electronic health records (MatrixCare), a pharmacy benefit management partnership (Enclara Pharmacia) for hospice medications, telehealth-enabled remote monitoring, and a 24/7 on-call clinical staff. Care is coordinated by an interdisciplinary team including a Medical Director (Dr. Johnny Bell), Hospice Physician (Dr. Heather Bertelson), Clinical Director (Christie Pflughaupt), and Hospice Program Director (Erin Swint), with the organization operating from two physical locations at 201 7th St in Hoquiam (headquarters) and 1600 S Pacific Ave in Long Beach, Washington.

The business model is reimbursement-driven, with primary revenue from Medicare Part A/B and Medicaid home health and hospice benefits, supplemented by private insurance and self-pay arrangements, plus a tiered charitable donation program processed through Donorbox ($9-$49/month recurring; $25-$100 one-time). Customer acquisition is referral-based, drawing from hospitals, primary care physicians, specialty clinics, and skilled nursing facilities across two Washington State counties, with secondary direct-to-consumer demand from patients and families. The organization also operates a volunteer program (mileage reimbursed at 14 cents/mile) and a community resources directory spanning healthcare, behavioral health, transportation, meals, and financial assistance, supported by a board-governed structure and partnerships with industry associations (NAHC, HCAW, WSHPCO) and labor representation (UFCW Local 3000).

Name

Harbors Home Health & Hospice

Legal name

Harbors Home Health & Hospice

Website

https://myhhhh.org

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

51–100 employees

Short description

Harbors Home Health & Hospice is a non-profit organization providing in-home skilled nursing, therapy, wound care, and end-of-life hospice services to residents of Grays Harbor and Pacific Counties in Washington State, operating from offices in Hoquiam and Long Beach since 1981.

Ownership category

akta.pro rank

Product category

Home Health & Hospice Services

NAICS

Home Health Care Services (62161), Home Health Care Services (6216)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Home Hospice (Routine Home Care) (HLADAHAA)

akta.pro secondary industries

In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH), End-of-Life 24/7 In-Home Care (Hospice Support) (HSABAHAG), Home Hospice Agencies (HLAFAEAC)

Keywords

• Home health services
• Hospice care
• Skilled nursing
• Physical therapy
• Wound care

Headquarters

HQ city

Hoquiam

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain, Others

Revenue model

1. Medicare/Medicaid Home Health Services: Reimbursement for skilled nursing, therapy services (physical, occupational, speech), and home health aide services provided to eligible homebound patients under Medicare Part A/B or Medicaid programs.
2. Hospice Care Reimbursement: Medicare hospice benefit (Part A) covering hospice services for terminally ill patients with life expectancy of 6 months or less, including nursing, physician, social work, chaplain, and volunteer services.
3. Charitable Donations: Tax-deductible donations from individuals supporting the non-profit mission, including one-time and monthly recurring donation options at various tiers ($25-$100 one-time, $9-$49/month), used for equipment, training, and uncompensated care.
4. Private Insurance and Self-Pay: Private insurance coverage for home health and hospice services for patients with commercial insurance plans. Self-pay options available for uninsured patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Harbors Home Health & Hospice is a non-profit provider delivering in-home medical care, therapy services, and end-of-life hospice care to residents of Grays Harbor and Pacific Counties in Washington State. Its core offerings include Home Health Services (skilled nursing, physical/occupational/speech therapy, wound and ostomy care, diabetes education, pediatric care) and Hospice Services (pain and symptom management, interdisciplinary team support, pediatric hospice, chaplain services, and bereavement care for up to 13 months). Supporting the mission are a community volunteer program and a tax-deductible donation program, with all clinical services available 24/7.

Product overview

Harbors Home Health & Hospice operates as a non-profit organization offering two integrated core service lines: Home Health Services and Hospice Services. Home Health provides in-home medical care including skilled nursing (RNs, LPNs, CNAs), physical therapy, occupational therapy, speech therapy, medical social work, and pediatric care for patients recovering from illness, injury, or managing chronic conditions who are homebound. Hospice Services delivers compassionate end-of-life care for terminally ill patients with life expectancy of six months or less, featuring hospice nursing, medical director oversight, pediatric hospice care, social work, chaplain services, and trained volunteers. The organization also operates supporting programs including a donation portal utilizing Donorbox for tax-deductible contributions and a volunteer program with trained community members providing companionship and respite care. All services are available 24/7 to residents of Grays Harbor and Pacific Counties in Washington State.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Health Services Medical home health care delivered in patients' homes, including skilled nursing (RNs, LPNs, CNAs), physical therapy, occupational therapy, speech therapy, wound care, ostomy care, diabetes education, and pediatric care for homebound patients recovering from illness, injury, or managing chronic conditions.
• Hospice Services End-of-life hospice care for terminally ill patients with life expectancy of six months or less, including pain management, symptom control, emotional and spiritual support, hospice nursing, medical director oversight, medical social work, chaplain services, pediatric hospice, and bereavement care for families for up to 13 months after passing.
• Donation Program Tax-deductible donation program supporting the non-profit mission, including monthly supporter tiers ($9, $19, $49) and one-time donations ($25, $50, $100) to fund patient care, equipment, training, and uncompensated care.
• Volunteer Program Community volunteer program providing trained volunteers who offer patient companionship, light household support, respite care, clerical/administrative support, and event assistance. Volunteers must be over 16 with reliable transportation and pass background checks; mileage is reimbursed at 14 cents per mile.
• Provider Resources Portal Online portal providing downloadable Home Health Order Forms, Hospice Certification Forms, and other intake documentation for referring healthcare providers, including hospitals, primary care physicians, specialty clinics, and skilled nursing facilities.

Quantifiable outcome

• Consistently voted 'Best of Twin Harbors' for over a decade
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

13 partnerships are on record, tiered moderate, minor and core.

• Washington State Hospice and Palliative Care Organization (WSHPCO)moderateOthersIndustry association membership showing alignment with Washington State hospice care standards and best practices. Displayed as trusted partner on hospice services page.
• Home Care Association of Washington (HCAW)moderateOthersState-level home care association partnership demonstrating commitment to home health industry standards. Logo displayed on hospice services page.
• Colton Strong FoundationminorStrategic or Co-development PartnerCharitable partnership supporting childhood cancer families through Colton's Courage Kits - care packages providing comfort items and reminders that no one fights alone. Harbors supports this foundation through volunteer efforts and donation matching.
• MatrixCarecoreTechnology or IntegrationTechnology partner providing electronic health records and care management software for home health operations. Logo displayed on home health services page.
• Enclara PharmaciacoreTechnology or IntegrationPharmacy benefit management (PBM) partner specializing in hospice pharmacy services. Provides comprehensive pharmacy services including controlled substance handling. Multiple fax lines provided for different service categories.
• McBeemoderateTechnology or IntegrationHealthcare technology and consulting services partner. Logo displayed on home health and hospice services pages.
• SimiTreemoderateTechnology or IntegrationHealthcare technology solutions provider. Logo displayed on home health and hospice services pages.
• National Association for Home Care & Hospice (NAHC)moderateOthersNational industry association membership demonstrating adherence to national home care and hospice standards and best practices.
• ADPcoreTechnology or IntegrationHuman resources and payroll management platform used for employee payroll, HR content, and workforce management.
• UFCW Local 3000moderateOthersLabor union partnership representing healthcare workers. Union website linked for employee reference and collective bargaining.
• MedlineminorChannel Partner/ Reseller/ DistributorMedical supplies distributor providing medical supplies and equipment. Dedicated account manager Caitlin Herman and customer service line provided.
• MedBridgecoreTechnology or IntegrationHealthcare training and education platform providing medical training, patient education resources, and clinical references for staff development.
• WizermoderateTechnology or IntegrationSecurity awareness training platform for employee cybersecurity education and organizational resilience.

Scale indicators4 records

Recent moves1 record

Expansion highlights5 records

Broad incumbents

• VITAS Healthcare (Chemed): National hospice provider with interdisciplinary hospice teams (physicians, nurses, social workers, chaplains, volunteers) closely mirroring Harbors' hospice program. Operates at national scale, providing a large-incumbent reference point.
• CenterWell Home Health (Humana): Humana-owned home health and hospice provider with full clinical, therapy, and hospice service offerings. Comparable in scope to Harbors, with the additional advantage of integrated payer-provider economics.
• Compassus: National hospice, home health, and palliative care provider with interdisciplinary team models (nurses, social workers, chaplains, volunteers) directly comparable to Harbors' service structure, though operating at much larger scale across many states.
• Amedisys: Public home health and hospice company with similar skilled nursing, therapy, and hospice offerings. Comparable in core service lines to Harbors, though it operates at significantly larger scale and pursues a growth-by-acquisition strategy that could affect Harbors' market.
• Gentiva (formerly Kindred at Home): Large multi-state home health and hospice operator offering skilled nursing, therapy, and hospice services. Highly comparable in service mix to Harbors, but with national reach and significant referral network leverage with hospitals and SNFs.
• Encompass Health (home health and hospice segment): Post-acute care provider with home health and hospice operations providing skilled nursing, therapy, and end-of-life care similar to Harbors, with greater resources and integrated inpatient rehabilitation.

Direct peers

• Bayada Home Health Care: Large non-profit home health and hospice provider offering skilled nursing, therapy, and hospice services. Most directly comparable to Harbors given shared non-profit mission, full continuum of services, and pediatric capability overlap.
• Interim HealthCare: Franchised home health, hospice, and personal care provider with similar multi-service offering (skilled nursing, therapy, hospice) and a strong mix of locally-operated agency locations comparable in size and community focus to Harbors.
• Puget Sound Home Health & Hospice: Washington-state non-profit home health and hospice provider with comparable service model (skilled nursing, therapy, hospice) and Pacific Northwest footprint. Directly comparable as a regional, mission-driven agency competing in similar Washington markets.

Regional players

• Assured Home Health & Hospice: Pacific Northwest home health and hospice provider with similar home health and hospice service lines. Comparable in scale and community-based model to Harbors, with overlapping Washington State operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/harborshomehealthandhospice/?_rdr
• LinkedInlinkedin.com/company/harbors-home-health-&-hospice

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harbors Home Health & Hospice