Connextions, Inc.

What Connextions, Inc. does

Connextions, Inc. is a privately held health services company founded in 1992 and headquartered in Orlando, Florida, with a workforce of 5,001–10,000 employees. The firm operates in the healthcare customer experience (CX) space, serving health insurance payers, hospitals and provider systems, third-party administrators, pharmacy benefit managers, Medicare and Medicaid plans, pharmaceutical brands, and health-tech firms. Source material indicates the business is tightly coupled with TTEC's healthcare vertical — sharing the same proprietary platform suite (TTEC ADDI, Clarity, Perform, RealSkill, Insights, Vericycle, and Intelligent Fraud Automation), go-to-market motion, and global delivery footprint — suggesting Connextions operates as the healthcare-specialized entity within a broader CX services platform.

The company's core offering is a managed-services-plus-platform model. Revenue is generated through CX management services (digitally enabled talent and contact center outsourcing, including AI-enhanced services, back-office support, customer care, managed services, remote CX, revenue generation/telesales, technology support, and trust & safety), professional services (CX consulting and technology solutions spanning AI, contact center technology, CRM, strategy, analytics, and software engineering), and healthcare-specific solutions (member care outsourcing, telesales for open enrollment, patient engagement, payer services, and provider services). Pricing is quote-based and not publicly disclosed; go-to-market is consultative enterprise field sales with 'Request a demo' and 'Download datasheet' CTAs.

Technology architecture is a platform-plus-modules design: AI-enhanced contact center automation, customer journey orchestration, and CX data & analytics sit atop an integrated stack of proprietary and partner-integrated components. The platform integrates with CX cloud hyperscalers, ecosystem specialists, and CX platform leaders. Documented outcomes include 97% reduction in wait times during open enrollment for a health benefits client, a 73% lift in sales conversions for a regional Blue Cross Blue Shield insurer, and 465% ROI on AI-enabled frontline training for a healthcare payer. Geographic delivery spans the US (Denver HQ), EMEA, APAC, and Canada. Founded by Cyrus Farudi, with Albert Prast serving as CIO, the company received a 2006 capital event from New Mountain Capital (Round 4).

Name

Connextions, Inc.

Website

https://connextions.com

Company type

Private

Founded year

1992

Headcount range

5,001–10,000 employees

Short description

Connextions, Inc. is a privately held Orlando-based health services company (founded 1992, 5,001–10,000 employees) delivering AI-enhanced customer experience outsourcing, consulting, and technology solutions to healthcare payers, providers, pharmaceutical firms, and health-tech clients globally.

Ownership category

akta.pro rank

Product category

Healthcare Customer Experience Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

Patient Community, Peer Support & Social Engagement (HLACAEAK), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Employer/Member Engagement Platforms for Provider-Sponsored Plans (HLACAEAM)

Keywords

• Healthcare customer experience
• Managed CX services
• Contact center outsourcing
• Patient engagement solutions
• Revenue cycle management

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. CX Management Services: Digitally enabled talent and contact center services including AI-enhanced services, back office support, customer care outsourcing, managed services, remote CX, revenue generation, technology support, and trust and safety.
2. CX Consulting & Technology Solutions: Insight-driven CX consulting and technology solutions including AI, contact center technology, CRM, CX strategy & design, data & analytics, managed services, and software & digital engineering.
3. Healthcare Industry Solutions: Specialized healthcare CX solutions including member care outsourcing, telesales, patient engagement, payer services, and provider services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Connextions, Inc. delivers AI-enhanced customer experience (CX) solutions purpose-built for the healthcare industry. Through a proprietary technology platform and global delivery centers, the company provides member care outsourcing, patient engagement, telesales, payer services, provider services, and revenue cycle management to healthcare payers, providers, pharmaceutical companies, and health-tech firms. Offerings combine digitally enabled talent, managed services, and AI-powered platforms to improve member engagement, drive enrollments, and simplify patient experiences.

Product overview

TTEC offers a platform-plus-modules architecture for healthcare customer experience solutions. The core offering includes AI-Enhanced Services, Back Office Support, Customer Care Outsourcing, Managed Services, Remote CX, Revenue Generation (including Telesales), Technology Support, and Trust & Safety capabilities. The TTEC technology platform includes multiple integrated modules: TTEC ADDI for AI optimization, TTEC Clarity for contact center intelligence, TTEC Perform for associate excellence, TTEC Let Me Know for scheduling, TTEC RealSkill for real-time training, TTEC Insights for analytics, TTEC Intelligent Fraud Automation for security, and TTEC Vericycle for revenue cycle management. These products work together as an integrated CX ecosystem for healthcare payers, providers, pharmaceuticals, and health-tech companies.

Differentiator

Problem solved

Functional benefit

Products and services

• TTEC AI-Enhanced Services Digitally enabled contact center services enhanced with artificial intelligence to improve healthcare member and patient experiences across channels.
• TTEC Back Office Support Administrative and operational support services that streamline backend processes for healthcare organizations.
• TTEC Customer Care Outsourcing Outsourced member and patient care services that make it easy for healthcare members to get the best from their relationship with payers and providers.
• TTEC Managed Services CX optimization managed services for healthcare organizations to manage and improve customer experience operations end-to-end.
• TTEC Remote CX Remote customer experience services enabling distributed healthcare support operations across geographically distributed teams.
• TTEC Revenue Generation (Telesales) Value-based proactive business model services including telesales to deliver results during healthcare open enrollment periods.
• TTEC Technology Support Tech support as a service for healthcare technology systems and platforms.
• TTEC Trust & Safety Trust and safety services for healthcare contact centers, including intelligent fraud detection and automation.
• Member Care Outsourcing Healthcare-specific outsourcing service making it easy for members to get the best from their relationship with healthcare providers.
• Telesales Value-based proactive telesales service delivering results for healthcare open enrollment periods.
• Patient Engagement Proactive outreach services that improve healthcare outcomes for patients through sustained engagement programs.
• Payer Services

Quantifiable outcome

• 97% reduction in wait times during open enrollment for health benefits company
• +3 more outcomes

Named customers3 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature11 records

Partnerships

Three partnerships are on record, tiered core.

• CX Cloud HyperscalerscoreTechnology or IntegrationTechnology partnerships with major cloud hyperscalers (likely AWS, Azure, Google Cloud) enabling scalable infrastructure for TTEC's CX solutions and AI platforms.
• CX Ecosystem SpecialistscoreTechnology or IntegrationPartnerships with specialized CX ecosystem technology providers for contact center technology, CRM, and analytics integrations.
• CX Platform LeaderscoreTechnology or IntegrationStrategic integrations with leading CX platform technology providers enabling comprehensive solution delivery across contact center, CRM, and analytics capabilities.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• IBEX: Public CX/BPO peer serving healthcare payers and providers with omnichannel member engagement. Directly comparable on managed services, AI-augmented contact center solutions, and digital CX strategy for regulated healthcare buyers.
• Computer Generated Solutions (CGS): Global provider of business applications, enterprise learning, and customer engagement services with healthcare exposure. Comparable on customer experience outsourcing, technology-enabled support, and enterprise BPO delivery.
• Startek: Global CX solutions provider with healthcare and insurance verticals. Comparable on AI-driven customer engagement, digital channels, and enterprise BPO delivery to payer and provider clients.
• Sykes Enterprises (acquired by Foundever/FTG): Legacy CX/BPO peer (now part of Foundever/FTG) known for healthcare and financial services outsourcing. Comparable in delivering AI-enhanced customer care, technical support, and digital enablement to enterprise healthcare clients.

Broad incumbents

• Foundever (formerly Sitel Group): Major global CX/BPO provider with significant healthcare and insurance coverage. Closely comparable on AI-augmented contact center services, omnichannel member engagement, and enterprise sales motion.
• Teleperformance: Global leader in outsourced customer experience management with healthcare as a stated vertical. Comparable in delivering managed CX services, AI-augmented contact center operations, and digital transformation at enterprise scale.
• Concentrix: One of the largest global CX/BPO players with a dedicated healthcare vertical (payer, provider, pharma). Directly comparable business model of AI-enabled managed services plus proprietary technology for healthcare engagement.
• Alorica: Privately held global CX solutions provider with healthcare experience including payer/provider support. Comparable on AI-powered contact center, digital customer experience, and managed services for regulated verticals.
• Majorel (now part of Teleperformance): Global CX/BPO firm with strong healthcare exposure (member services, patient support). Comparable on managed services model, AI-enabled omnichannel engagement, and enterprise healthcare client base.
• TTEC Holdings: Public CX/BPO parent whose healthcare vertical the source data explicitly describes. Connextions is widely understood to operate within TTEC, making TTEC the closest comparator for scale, platform portfolio, and healthcare CX positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/connextions
• LinkedInlinkedin.com/company/connextions

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connextions, Inc.