deinCHATBOT

What deinCHATBOT does

deinCHATBOT, the trading brand of MakeIT Consulting GmbH, is a privately held German AI chatbot provider headquartered in Bensheim. The firm builds, trains, and deploys natural language processing-driven customer support bots for mid-market and enterprise clients across verticals including e-commerce, telecommunications, finance, insurance, automotive, media, travel/tourism, and the public sector. Its technical core is the proprietary Melibo platform, which manages the bot lifecycle, provides an intelligent ticket system with live-chat handoff, runs automated Bot-Tüv testing before deployment, and supports both online and on-premises deployment for sensitive-data customers. The platform integrates third-party AI services, including the open-source RASA framework, and ships pre-built 80/20 module solutions to accelerate project starts.

The company operates a project-based professional services model in which it collaborates with clients to optimize support processes, build and train the bot, and run pre-launch testing, with multi-year contracts reported as the typical billing cadence. After project completion, revenue continues through a recurring Melibo platform subscription and follow-on Service Geschäft engagements that extend the bot to additional channels such as website and messenger integrations. Distribution is direct enterprise sales driven by website contact forms and free initial demos, with public-sector and large-enterprise logos (Hessisches Ministerium für Soziales und Integration, T-Systems, Daimler, Bijou Brigitte, BTU) serving as primary reference accounts in the DACH market.

Go-to-market is concentrated in Germany and the broader DACH region, supported by BSI C5 cloud certification and GDPR compliance that the company cites as differentiators versus non-certified competitors. Public co-financing from the European Regional Development Fund (EFRE) and the Hessian State government is disclosed, but no external venture funding rounds, parent company ownership, or revenue figures are reported.

Name

deinCHATBOT

Legal name

MakeIT Consulting GmbH

Website

https://deinchatbot.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

deinCHATBOT is a privately held German AI chatbot provider, operating as MakeIT Consulting GmbH from Bensheim. It builds, trains, and deploys NLP-based customer support bots for DACH enterprises, governments, and mid-market firms using its proprietary Melibo platform.

Ownership category

akta.pro rank

Product category

Customer Support Chatbot Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)

Keywords

• AI chatbot platform
• Customer support automation
• Conversational AI services
• Chatbot quality assurance
• Enterprise chatbot solutions

Headquarters

HQ city

Bensheim

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. AI Chatbot Implementation Projects: Project-based implementation services where the company builds, trains, and deploys custom AI chatbots for clients. Includes collaboration on support process optimization.
2. Melibo Platform Subscription: Ongoing platform usage for chatbot management, quality assurance, and continuous improvement after initial project deployment.
3. Service Geschäft (Additional Services): Continued service business helping customers place bots at additional sensible integration points post-project completion.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

deinCHATBOT, operated by MakeIT Consulting GmbH, designs, builds and deploys AI-powered chatbot solutions for enterprise customer support. The offering centers on the proprietary Melibo Chatbot Plattform for managing, training and continuously improving chatbots, complemented by project-based implementation services, automated Bot-Tüv quality assurance testing, pre-built 80/20 module solutions, and optional on-premises deployment for sensitive data environments.

Product overview

deinCHATBOT offers a modular chatbot solution centered on the proprietary melibo Chatbot Plattform. The portfolio consists of the core melibo platform for chatbot management, training, and insights, complemented by pre-built 80/20 solution modules for rapid deployment. The system provides end-to-end project support including automated training, quality assurance testing (Bot-Tüv), website and messenger integration, and ongoing self-service maintenance through melibo without requiring IT expertise.

Differentiator

Problem solved

Functional benefit

Brands

• Melibo: Proprietary chatbot management platform that allows users to manage and continuously improve their chatbots without IT knowledge, featuring insights and analytics capabilities

Products and services

• Melibo Chatbot Plattform Proprietary AI chatbot management platform for enterprises that allows customers to train, monitor and continuously improve their customer support chatbots without IT knowledge, featuring analytics/insights, intelligent ticketing and optional on-premises deployment.
• 80/20 Lösungen (Module) Pre-built modular chatbot solution packages that provide ready-to-deploy functionality for common customer support use cases, enabling clients to start projects faster while maintaining quality.
• AI Chatbot Implementation Project Service End-to-end professional service for designing, building, training and deploying a custom AI chatbot for enterprise customer support, including process optimization and pre-launch Bot-Tüv automated quality assurance testing.
• Bot-Tüv Automated Testing Automated chatbot quality assurance service run before live deployment that tests bot performance and improves the average response rate by 25% through iterative automated testing.
• Service Geschäft (Additional Integration Service) Continued post-project service helping customers place their chatbot at additional sensible integration points across channels to expand automation coverage.

Quantifiable outcome

• 25% average improvement in chatbot response rate through Bot-Tüv automated testing

Named customers8 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature7 records

Scale indicators1 record

Recent moves2 records

Expansion highlights5 records

Broad incumbents

• Sinch: Global CPaaS incumbent that acquired Chatlayer to add conversational AI to its messaging and voice stack. Overlaps with deinCHATBOT on AI-driven customer engagement but operates at much larger scale with broader portfolio.
• LivePerson: Long-standing enterprise conversational AI and contact center vendor. Overlaps with deinCHATBOT on AI-driven customer support automation at large enterprises, though LivePerson is a global incumbent with voice and digital channels.
• Freshworks (Freshchat): SaaS suite including Freshchat AI-powered customer messaging and bot automation. Comparable feature set around AI chatbots for support, sold as part of a broader CRM and helpdesk portfolio at lower price points.
• CM.com: Dutch-listed CPaaS and conversational commerce platform offering chatbots, live chat and messaging across customer service and marketing. Comparable in chatbot delivery model, broader in product portfolio and geographic reach.
• Zendesk: Global customer service and engagement platform with AI agents and bots integrated into its helpdesk suite. Comparable in targeting enterprise customer support automation but operates as a broad incumbent suite rather than a specialist vendor.
• Intercom: Global customer messaging platform with Fin AI agent for automated support. Comparable in deploying AI chatbots against enterprise support queues, but much larger, US-based and broader in product scope.

Direct peers

• Userlike: Cologne-based live chat and messaging platform with AI chatbot capabilities, focused on DACH mid-market and enterprise customer support. Directly comparable product scope and German customer base to deinCHATBOT.
• Cognigy: Aachen-based enterprise conversational AI platform offering AI agents for customer service automation across voice and chat. Direct comparable as a German-headquartered, enterprise-focused conversational AI vendor with overlapping customer support use cases.
• BOTfriends: German chatbot platform vendor combining a managed bot builder with implementation services for customer service and marketing use cases. Comparable product and GTM model to deinCHATBOT's project + platform approach.
• moinAI: Hamburg-based AI chatbot specialist focused on automated customer service for SMEs and mid-market in DACH. Closely comparable positioning as a German AI chatbot vendor with similar vertical coverage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/deinchatbot
• Xx.com/deinchatbot

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about deinCHATBOT