Impact360
Impact360 is a managed IT services provider specializing exclusively in orthodontic practices across the US, Canada, and Jamaica, delivering 24/7 support, cybersecurity, PMS implementation, and infrastructure design through its 360Care program.
- Company typePrivate
- Founded1990
- HeadquartersGainesville, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Impact360 does
Impact360 is a privately-held managed IT services provider that focuses exclusively on orthodontic and orthodontic-adjacent dental practices in the United States, Canada, and Jamaica. Founded in the 1990s by managing partners John Mayhew and Cameron Martin, the firm is structured as Impact360, LLC, domiciled in Murfreesboro, Tennessee, and remains under founder ownership with no disclosed institutional investors. The company sells directly to practice owners and administrators via a consultative, relationship-driven sales motion rather than through partner resellers or product-led channels, and it advertises the ability to deliver both on-site and remote support nationwide.
The company's core offering is the 360Care program, an integrated managed IT package that provides 24/7/365 human technical support, network and hardware management, cybersecurity monitoring, encrypted communications, encrypted cloud backups, and VoIP — wrapped around deep expertise in orthodontic practice management systems (OrthoTrac, Dolphin Imaging, Ortho2 Edge, Cloud 9) and imaging/digital-workflow tools (Invisalign, iTero, Carestream, DEXIS, Dentsply Sirona, Planmeca, VaTech). Impact360 does not develop proprietary software or platform IP; instead it operates as a vertical-specialized systems integrator and managed services layer across third-party technologies including Microsoft Office 365, Cisco Meraki, Dell, Proofpoint, Virtru, Duo Security, and a growing footprint of patient engagement integrations (Weave, Lighthouse360, Rhinogram, Sesame, OrthoCad, Sure Smile).
Impact360 generates revenue through two streams: recurring managed IT services (subscription-based annual or multi-year support contracts covering 24/7 monitoring and support) and professional services for project-based work including new office builds, remodels, PMS implementations, and migrations. Pricing is quote-based, varies by practice size and service scope, and is not publicly disclosed. The firm reports 1-10 employees and serves clients across all 50 U.S. states plus Canada and Jamaica; no external funding, M&A, or leadership changes beyond the founder-partner structure (with one additional Principal identified) are evidenced.
Impact360 firmographics
Firmographics- Name
- Impact360
- Legal name
- Impact360, LLC
- Website
- https://impact360.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Impact360 is a managed IT services provider specializing exclusively in orthodontic practices across the US, Canada, and Jamaica, delivering 24/7 support, cybersecurity, PMS implementation, and infrastructure design through its 360Care program.
- Ownership category
- akta.pro rank
Impact360 industry classification
Industry- Product category
- Orthodontic Practice IT Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Orthodontic Emergency & Repair Services (HLABABAL)
Keywords
Where Impact360 is headquartered
LocationHeadquarters
- HQ city
- Gainesville
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Impact360 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Ongoing managed IT support services providing 24/7/365 access to technical expertise, system maintenance, security monitoring, and infrastructure management. This forms the recurring revenue base through annual or multi-year service agreements with orthodontic practices.
- Professional Services: Implementation, consulting, and project services including new office build infrastructure design, practice management software implementation (OrthoTrac, Dolphin, Cloud9, Ortho2), and system integration. These represent one-time or project-based revenue alongside recurring service contracts.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
Impact360 product offering
Product offeringCore offering
Impact360 is a managed IT services provider that delivers specialized technology solutions to orthodontic dental practices. Its core offering is the 360Care program, a 24/7/365 comprehensive IT support package covering network, hardware, software, security, and backups, supplemented by discrete services including practice management software implementation (OrthoTrac, Dolphin, Cloud9, Ortho2), HIPAA-compliant encrypted email and cloud backups, VoIP communications, cybersecurity, and infrastructure consulting for new office builds.
Product overview
Impact360 is a managed IT services provider offering a unified portfolio of technology solutions specifically designed for orthodontic practices. The core offering is the 360Care program, a 24/7/365 comprehensive IT support package that covers network, hardware, software, security, and backups. This is supported by discrete service offerings including Orthodontic IT Support (on-site and remote), Practice Management Solutions (for OrthoTrac, Dolphin, Cloud9), Email Hosting & Encrypted Email (HIPAA-compliant), Voice Over IP (VoIP), Anti-Virus & Firewall Protection, Encrypted Cloud Backups, and Project Consulting for New Office Builds. The company serves orthodontic practices nationwide across all 50 U.S. states, Canada, and Jamaica.
Differentiator
Problem solved
Functional benefit
Products and services
- 360Care Program
Quantifiable outcome
- 24/7/365 access to human technical support
- +1 more outcomes
Companies that use Impact360
Customer profileSegments1 record
Ideal customer profiles1 record
Impact360 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
Impact360 partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- ProofpointcoreSecurity technology partner providing email protection and cybersecurity solutions integrated into Impact360's managed IT services for orthodontic practices.
- VirtrucoreEmail encryption technology provider enabling HIPAA-compliant encrypted email solutions for orthodontic practice communications.
- Microsoft Office 365coreProductivity suite integrated into practice workflows, with Microsoft Business applications support included in the 360Care program.
- Duo SecuritycoreMulti-factor authentication and secure access technology supporting cybersecurity posture for orthodontic practice systems.
- Cisco MerakicoreNetworking infrastructure including routers and network security solutions deployed in orthodontic practice environments.
- OrthoTraccorePractice management system with extensive implementation and support expertise. Impact360 has deep knowledge of this system for troubleshooting, integration, and optimization.
- Dolphin Imaging and Management SolutionscorePractice management and imaging software with specialized implementation and support services including application upgrade assistance.
- Ortho2 (Ortho2 Edge)corePractice management software (Ortho2 Edge/Viewpoint) with implementation, integration, and support services provided by Impact360.
- Cloud 9 SoftwarecoreCloud-based practice management platform with specialized integration and ongoing support services.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Impact360 competitors and assessment
Company assessmentDirect peers
- Curve Dental: Cloud-based dental practice management software company. Comparable to Impact360 as it serves the same dental practice customer base with technology solutions and competes for the technology budget Impact360 also targets.
- Pact-One Solutions: Managed IT services provider focused on dental and orthodontic practices. Directly comparable to Impact360 as a vertically specialized MSP serving the same customer base with similar IT support, cybersecurity, and practice management integration offerings.
- Planet DDS: Provider of cloud-based dental practice management software (Denticon, Apteryx) serving group dental practices and DSOs. Comparable to Impact360 because it operates in the dental practice technology stack, though it sells software rather than managed IT services.
- Open Dental: Open-source dental practice management software with an active user community and paid support. Comparable as an alternative technology platform dental/orthodontic practices might choose over Impact360's supported stack.
Emerging players
- Rectangle Health: Healthcare-focused practice management and patient payment technology provider. Comparable in serving healthcare practices with technology infrastructure that overlaps with Impact360's managed services scope.
Broad incumbents
- Henry Schein One: A major dental technology and practice management software provider backed by Henry Schein. Comparable to Impact360 as it serves dental/orthodontic practices with technology solutions, though at much greater scale and with proprietary software rather than pure IT services.
- Carestream Dental: Large dental imaging and practice management technology vendor serving dental and orthodontic practices. Comparable as a broader dental technology incumbent whose products (which Impact360 integrates) compete for the same technology wallet.
- Patterson Companies: Major dental and animal health products distributor with growing technology and software offerings. Comparable as a broad incumbent with relationships across dental practices that competes for technology spend Impact360 also targets.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Impact360 social profiles
Digital presenceImpact360 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Impact360 leadership team
Management profileNumber of profiles
Profiles3 records
Impact360 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Impact360 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Impact360
What does Impact360 do?
Impact360 is a managed IT services provider that delivers specialized technology solutions to orthodontic dental practices. Its core offering is the 360Care program, a 24/7/365 comprehensive IT support package covering network, hardware, software, security, and backups, supplemented by discrete services including practice management software implementation (OrthoTrac, Dolphin, Cloud9, Ortho2), HIPAA-compliant encrypted email and cloud backups, VoIP communications, cybersecurity, and infrastructure consulting for new office builds.
Is Impact360 a public or private company?
Impact360 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Impact360 founded?
Impact360 was founded in 1990. It employs 1 to 10 people.
Where is Impact360 based?
Impact360 is headquartered in Gainesville, United States, in the North America region.
How does Impact360 make money?
Two revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services.
Who are Impact360's main competitors?
Direct peers on record are Curve Dental, Pact-One Solutions, Planet DDS and Open Dental. Rectangle Health is listed as an emerging player. Broad incumbents are Henry Schein One, Carestream Dental and Patterson Companies.
Does Impact360 have an API?
No public API is recorded for Impact360.
What industry is Impact360 in?
Impact360's product category is Orthodontic Practice IT Services. Its primary akta.pro industry code is HLABABAL, Orthodontic Emergency & Repair Services. Its NAICS code is 54151 and its SIC code is 7370.