What OmniVox does

OmniVox Ltd is a UK-registered private telecommunications and payment systems company operating from London, with a brand owner office in Hergiswil, Switzerland. The company serves enterprise and mid-market business customers, primarily telecom operators and professional services firms, through two functional pillars. The first is a telecom products and services business built on its proprietary Phoenix class 4/5 VoIP soft switch, delivered through a fail-safe, highly redundant private server cloud and accompanied by remote server and cloud infrastructure management services. The second is a payments and systems architecture consultancy drawing on more than 16 years of domain expertise spanning telephone payment systems through to blockchain technology.

In 2023 OmniVox extended this platform into AI with Kathi, a proprietary 24/7 virtual AI assistant delivered as SaaS/SIP for professional telephone and meeting services. Kathi handles call answering and conducting, live transcription and summarization, simultaneous translation across common languages, call forwarding, callback handling, and appointment scheduling, with integrations to Google, Microsoft Office 365, and CalDAV. Revenue is generated through a mix of recurring telecom/VoIP subscriptions and a usage-based per-minute pricing model on Kathi, with go-to-market executed primarily through direct sales, website-driven inbound, and professional referrals, and limited public digital marketing.

Name

OmniVox

Legal name

Omnivox Ltd

Website

https://omnivox.eu

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

OmniVox is a UK-based telecom and payments technology company offering proprietary VoIP switching, cloud infrastructure management, payment systems consulting, and an AI-powered virtual telephone assistant (Kathi) to enterprise and mid-market clients.

Ownership category

akta.pro rank

Product category

Cloud Communications / VoIP Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Software Publishers (5132), Telephone Call Centers (56142), Custom Computer Programming Services (541511)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Voice Calling (VoIP) Apps (BPAMACAC), Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

Keywords

• VoIP softswitch
• AI virtual assistant
• Cloud telecom infrastructure
• Payment systems consulting
• Remote infrastructure management

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Telecom/VoIP Products and Services: Revenue generated from designing and building telecom products, VoIP solutions based on the Phoenix soft switch, and remote management services for IT infrastructure. Professional expertise services in telecom and payment systems architecture.
2. Kathi AI Assistant (SaaS): Virtual AI assistant billed per minute used. SaaS/SIP delivery model providing 24/7 telephone and meeting services. Time-efficient pricing where clients are only charged for actual usage.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

OmniVox designs, builds, and operates cloud-based VoIP telecom products on its proprietary Phoenix class 4/5 soft switch, hosts bespoke VoIP projects on its redundant private server cloud, and provides remote infrastructure management and payment systems architecture consulting. In 2023 the company launched Kathi, a SaaS/SIP-delivered virtual AI assistant that performs 24/7 professional call answering, live transcription and summarization, simultaneous translation, call forwarding, appointment scheduling, and parallel call handling for businesses.

Product overview

OmniVox is a telecom and payments technology company offering a unified portfolio centered on cloud-based telecommunications and AI-powered virtual assistance. The core offering includes the proprietary 'Phoenix' class 4/5 VoIP soft switch platform underpinning their telecom products, the 'Kathi' virtual AI assistant for telephone and meeting services, along with remote server management and payment systems consulting services. The AI assistant integrates with productivity tools like Google, Microsoft Office 365, and CalDAV for appointment scheduling and task execution.

Differentiator

Problem solved

Functional benefit

Brands

• Kathi: Virtual AI Assistant for telephone and meeting services. A 24/7 SaaS-based virtual assistant that handles call answering, transcription, call forwarding, appointment scheduling, and simultaneous translation. Commissioned in 2023.

Products and services

• Kathi - Virtual AI Assistant A 24/7 SaaS/SIP virtual AI assistant for professional telephone and meeting services. Handles call answering, live transcription and summarization, simultaneous translation in all common languages, call forwarding, call-back request handling, appointment scheduling, and message handling. Integrates with Google, Microsoft Office 365, and CalDAV. Delivered on OmniVox's private cloud infrastructure and billed per minute used.
• Phoenix Soft Switch

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature3 records

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Emerging players

• PolyAI: Specialised enterprise voice AI provider for customer service and call centre automation. Comparable to OmniVox's Kathi AI assistant in the rapidly developing conversational AI voice agent category.

Direct peers

• Vonage: Cloud communications provider (now part of Ericsson) offering hosted VoIP, UCaaS, and communications APIs. Directly comparable hosted telephony and AI/automation capabilities overlap with OmniVox's Phoenix and Kathi products.
• Aircall: Cloud-based phone system targeted at SMBs and professional services with integrations to CRM and helpdesk tools. Comparable to OmniVox's focus on professional services verticals (law, property management, medical practices).
• Dialpad: AI-first cloud communications platform with hosted PBX, AI voice assistants, and real-time transcription/summarisation. Closest direct peer to OmniVox's Kathi AI receptionist positioning and SMB focus.
• 8x8: Cloud communications platform providing hosted PBX, voice, contact centre, and AI-enabled communications for enterprises and SMBs. Comparable in serving similar customer segments with cloud telephony and increasingly AI-driven features.
• Nextiva: Unified communications-as-a-service provider offering cloud PBX, VoIP, and AI-powered business communications for SMBs and enterprises. Comparable hosted telephony and AI feature overlap.
• RingCentral: Market-leading cloud PBX and UCaaS provider offering hosted telephony, AI-powered communications, and integrations with productivity suites. Directly comparable to OmniVox's Phoenix-based hosted VoIP and Kathi AI assistant offerings.

Broad incumbents

• Genesys: Large contact-centre-as-a-service and CX platform provider with AI-powered virtual agents and voice automation. Comparable in the AI receptionist / virtual agent space for enterprise and SMB customers.
• Mitel: Established unified communications and VoIP vendor serving enterprises and telecom operators with hosted and on-premises PBX. Comparable as a class 4/5 switching and hosted telephony incumbent OmniVox competes against for telecom operator customers.
• Twilio: Communications Platform-as-a-Service leader providing voice, messaging, and AI-powered programmable communications. Comparable at the underlying communications API and AI assistant infrastructure layer OmniVox builds on.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OmniVox