ServLink Technology Resources

What ServLink Technology Resources does

ServLink Technology Resources Pte Ltd is a Singapore-headquartered IT services firm founded in 1998 that provides post-warranty IT infrastructure maintenance, managed services, end-user computing support, and authorized product repair across Singapore and Malaysia. The company operates as an authorized service partner and appointed repair contractor for Hewlett Packard (HPI), Hewlett Packard Enterprise (HPE), and Lenovo, supporting genuine parts supply chain and complex technical repairs across servers, storage, PCs, notebooks, printers, and MFPs. Additional authorized service center capabilities extend to Canon (printers/scanners) and iMin (carry-in). The portfolio also includes authorized resale of HP, HPE, Lenovo, Synology, APC, Microsoft 365, Blancco, and ESET products, plus HP Wolf Security endpoint protection (hardware-enforced micro-VM threat containment).

ServLink generates revenue through a hybrid mix of recurring and transactional streams: subscription/recurring IT infrastructure maintenance contracts, managed services engagements with defined SLAs and 24x7x365 coverage, per-incident and packaged-hours support, professional services for IT infrastructure build-and-run projects (particularly for Small Medium Operations), and hardware/parts resale via a Shopify-powered e-commerce storefront. The customer base is horizontally segmented into Small Medium Operations, Enterprise Organizations, and End-User Computing clients, with distribution occurring through direct enterprise field sales, walk-in service centers in Singapore (CT Hub) and Malaysia (Wisma UOA Damansara, Kuala Lumpur), and partner channels under programs such as HP Amplify. Headcount is reported in the 101-250 range, and the firm is privately held with a wholly-owned Malaysian subsidiary (ServLink Technology Resources (M) Sdn Bhd) and no disclosed external investors or funding events.

Name

ServLink Technology Resources

Legal name

ServLink Technology Resources Pte Ltd

Website

https://servlink.com.sg

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Short description

ServLink Technology Resources is a Singapore-founded IT services firm providing authorized maintenance, repair, and managed services for HP, HPE, Lenovo, and other enterprise hardware across Singapore and Malaysia, serving SMBs, enterprises, and end-user computing clients.

Ownership category

akta.pro rank

Product category

IT Infrastructure Services

NAICS

Computer Facilities Management Services (541513), Electronic and Precision Equipment Repair and Maintenance (811210), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), IT Procurement & Sourcing Services (Hardware/Software) (BPAEAOAG)

Keywords

• IT infrastructure maintenance
• Managed IT services
• Authorized product repair
• IT parts resale
• Endpoint security

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. IT Infrastructure Maintenance Services: Post-warranty maintenance coverage for IT hardware, extending equipment lifespan beyond manufacturer warranty periods. Provides revenue through service contracts and per-incident support.
2. IT Managed Services: Managed service engagement providing ongoing IT support including Service Desk, remote support, asset management, and cloud services support. Revenue generated through recurring service contracts.
3. Product Repair & Support: Technical expertise in repairing and supporting servers, storage, PCs, notebooks, printers, MFPs, and interactive TVs. Revenue from repair services and parts replacement.
4. Hardware & Parts Sales: Resale of computing and IT products from leading brands including HP, HPE, Lenovo, Synology, APC, Microsoft 365, Blancco and ESET. Revenue from product sales through authorized parts partnership.
5. SMO IT Infrastructure Build & Run: Design, construction, and maintenance support for Small Medium Operations IT infrastructures. One-time implementation plus ongoing support contracts.
6. End-User Computing Services: Service Desk, Deskside Field Support, and endpoint device migration services. Revenue from per-incident support, packaged support hours, and managed services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

ServLink Technology Resources provides IT infrastructure maintenance, IT managed services, product repair and support, end-user computing services, and IT infrastructure build-and-run solutions for small and medium operations. The company also resells authorized hardware parts and IT products (HP, HPE, Lenovo, Synology, APC, Microsoft 365, Blancco, ESET) and implements HP Wolf Security endpoint protection across Singapore and Malaysia.

Product overview

ServLink Technology Resources is an IT solutions provider offering a portfolio of interconnected services and product resale. The core service offerings include: IT Infrastructure Maintenance (extending hardware lifespan beyond warranty), IT Managed Services (comprehensive IT management with Service Desk and SOC/NOC support), Product Repair & Support (authorized service center for Lenovo, HP, Canon, and iMin), IT Infrastructure Build-&-Run for Small Medium Operations (SMO), and End-User Computing (deskside support with MDT/SCCM/BigFix management). These services are complemented by authorized parts resale (HP, HPE, Lenovo) and security solutions (HP Wolf Security). The company operates authorized service centers in Singapore and Malaysia, serving as appointed repair contractor for HPI, HPE, and Lenovo since 1998.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Infrastructure Maintenance Comprehensive maintenance support for IT hardware that extends equipment life beyond manufacturer warranty, supports legacy applications, and provides independent third-party maintenance across major technology brands, backed by a complete service parts supply chain.
• IT Managed Services Managed service engagement covering Service Desk, asset management, large-scale deployment projects, cloud services support, and data center support including NOC and SOC, delivered with defined service levels to offload internal IT teams.
• Product Repair & Support Technical repair and support for servers, storage, PCs, notebooks, printers, MFPs, and interactive TVs, delivered via onsite repair, drop-off points, and walk-in service centers; ServLink is an authorized service center for Lenovo, HP (Personal System), Canon (printers/scanners), and iMin Carry-In.
• IT Infrastructure Build-&-Run for Small Medium Operations (SMO) End-to-end IT infrastructure solution for SMBs covering design, construction, implementation, and ongoing maintenance support for firewalls, networks, servers, storage, backup, and print environments.
• End-User Computing Service Desk, Deskside Field Support, remote assistance, product warranty repair, and endpoint device migration for Microsoft Windows desktop environments, managed with MDT, SCCM, and BigFix and supported by SLAs ranging from next business day to 2-hour response.
• HP Wolf Security Endpoint Protection Resold and implemented endpoint security solution using HP Wolf Security's threat containment technology built on micro-virtual machine isolation, with hardware-enforced protection, full-stack security from hardware to cloud, and analytics mapped to MITRE ATT&CK.
• Authorized Parts Resale (HP, HPE, Lenovo) Authorized reseller of genuine HP, HPE, and Lenovo replacement parts via an online storefront, supported by an extensive service parts inventory and a complete supply chain network.
• Computing and IT Products Resale Resale of branded computing and IT hardware and software including PCs, notebooks, printers, MFPs, servers, storage, network equipment, Synology, APC power protection, Microsoft 365, Blancco data erasure, and ESET security solutions.

Quantifiable outcome

• Comprehensive supply chain network for genuine service parts minimizes downtime and maintains system performance
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• HP (Hewlett Packard)coreTechnology or IntegrationServLink is an authorized service partner for HP, performing complex technical product repair on behalf of HP and HPE. They are authorized for HP Personal System repairs and authorized parts reseller.
• HPE (Hewlett Packard Enterprise)coreTechnology or IntegrationServLink is the appointed repair contractor for HPE, performing complex technical product repair on behalf of HPE. They are also authorized service parts partner for HPE.
• LenovocoreTechnology or IntegrationServLink is the appointed repair contractor and authorized service center for Lenovo. They are also the authorized parts reseller and Lenovo Business Partner.
• CanoncoreTechnology or IntegrationServLink is a Canon Authorized Service Center for printers and scanners in Singapore.
• HP AmplifycoreChannel Partner/ Reseller/ DistributorHP Amplify partner program membership enabling ServLink to offer HP hardware products including PCs, notebooks, printers, MFPs, servers, storage, and network equipment.
• HP Wolf SecuritycoreTechnology or IntegrationServLink is a reseller and implementer of HP Wolf Security solutions, offering endpoint security with threat containment technology.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• SHI International: Large IT solutions provider combining hardware/software resale, managed services, and professional services for enterprise and mid-market customers — a direct analog in business model to ServLink.
• Insight Enterprises: Global IT solutions integrator offering hardware resale, managed services, and consulting. Comparable to ServLink in mixing product resale (HP, Lenovo, Cisco) with services attach.
• Computacenter: UK-headquartered IT infrastructure services provider combining hardware procurement, managed services, and technical support across enterprise customers — closely aligned with ServLink's integrated services-plus-resale model.
• Logicalis: Global IT solutions and managed services provider with strong APAC presence, including Singapore. Offers managed services, infrastructure support, and multi-vendor hardware maintenance directly comparable to ServLink's core offerings.

Emerging players

• ConnectWise: MSP-focused business management and automation platform. Comparable to ServLink's managed services delivery from a tooling perspective, enabling competing MSPs to standardize service desk and endpoint operations.
• Kaseya: IT management and MSP platform provider. While primarily a software vendor, Kaseya powers many competing MSPs and represents the tooling layer ServLink's managed services compete against.

Broad incumbents

• Fujitsu: Global IT services and hardware manufacturer with significant APAC presence, offering managed services, infrastructure maintenance, and end-user computing support — overlapping substantially with ServLink's portfolio.
• NTT Data: Global IT services giant with substantial Singapore and Malaysia operations. Competes broadly with ServLink for managed services and infrastructure contracts in the region, though at much larger enterprise scale.
• CDW Corporation: Major North American IT solutions provider offering hardware, software, and integrated services across enterprise and SMB. Operates at significantly larger scale but covers the same end-to-end IT lifecycle as ServLink.

Regional players

• ECS Group: Singapore-headquartered IT services and solutions provider focused on enterprise and public sector customers in ASEAN. Closest regional geographic competitor with comparable managed services and infrastructure support offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ServLink Technology Resources