Workloop

What Workloop does

Workloop is a Miami-headquartered customer experience (CX) and business process outsourcing (BPO) company founded in 2019 by CEO Stephen Copage. The company operates across 10 countries with more than 1,500 experts (versus a US-based core of roughly 51–100 employees per firmographic data), delivering outsourced customer engagement, sales, technical support, language interpretation, and back-office services to enterprise clients in five primary verticals: Healthcare, Travel & Tourism, Retail & eCommerce, Utilities & Streaming, and Delivery & Logistics.

The company's offering is organized around three service pillars — Digital CX, Staff Augmentation, and CX Architecture — and is supported by LoopAi, a proprietary AI platform providing chatbots, predictive analytics, recommendation engines, NLP-based sentiment detection, process automation, anomaly/fraud detection, and knowledge retrieval. LoopAi is positioned as a hybrid human-plus-AI layer that augments the agent workforce rather than replacing it. The platform is also exposed internally through employee feedback tools, performance analytics, and training modules. Workloop holds HIPAA, ISO 27001, and SOC 1 compliance certifications, supporting healthcare and other regulated workloads.

Workloop generates revenue primarily through managed services and professional services contracts with enterprise clients, with pricing structured as custom multi-year engagements; the company cites 60% cost savings versus onshore U.S. equivalents and 1 million monthly engagements as evidence of scale. Distribution is via direct enterprise sales, targeting clients from startups to blue-chip firms. The founder remains the sole disclosed senior leader, no institutional investors or funding rounds are identified, and the company has not disclosed revenue or ARR.

Name

Workloop

Legal name

Workloop

Website

https://theworkloop.com/#

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

51–100 employees

Short description

Workloop is a Miami-based CX outsourcing firm founded in 2019, operating across 10 countries with 1,500+ experts. It delivers AI-augmented customer support, sales, and back-office services to enterprise clients in healthcare, travel, retail, utilities, and logistics.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Temporary Help Services (561320), Office Administrative Services (5611), Computer Systems Design and Related Services (54151)

SIC

Services-Management Services (8741), Services-Management Consulting Services (8742), Services-Employment Agencies (7361), Services-Prepackaged Software (7372)

akta.pro primary industry

Digital Workplace & Collaboration Consulting (BPAHAEAH)

akta.pro secondary industries

Work Management & Collaboration Suites (BPAMAMAG), HR Technology (HRIS/HCM) Advisory & Implementation (BPAHAGAG)

Keywords

• Customer experience outsourcing
• Business process outsourcing
• Staff augmentation services
• AI customer support
• CX architecture consulting

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Digital CX Services: Customer experience services including AI chatbots, customer support, sales outsourcing, and technical support delivered by human agents augmented with AI technology
2. Staff Augmentation: Providing pre-vetted, skilled talent to clients who need to fill skill gaps, manage workload fluctuations, and enhance operational capacity. Clients pay for access to trained professionals.
3. CX Architecture: End-to-end solution creation and management consulting including talent optimization, operational excellence, and digital operations consulting

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Workloop is a customer experience outsourcing company that delivers managed Digital CX services, Staff Augmentation placement, and CX Architecture consulting, supported by its proprietary LoopAi AI platform. It combines human agents with AI-driven tools (chatbots, predictive analytics, NLP, recommendation engine) across five verticals — Healthcare, Travel & Tourism, Retail & eCommerce, Utilities & Streaming, and Delivery & Logistics — under HIPAA, ISO 27001, and SOC 1 compliance.

Product overview

Workloop is a customer experience (CX) outsourcing company offering three core service pillars: Digital CX, Staff Augmentation, and CX Architecture. The company operates proprietary AI platform LoopAi which powers both customer-facing AI solutions (chatbots, predictive analytics, personalized recommendations, customer analytics) and employee-facing tools (feedback tools, performance analytics, training modules). The service portfolio spans multiple industry verticals including Healthcare, Travel & Tourism, Retail & eCommerce, Utilities & Streaming, and Delivery & Logistics. Services include customer support, sales outsourcing, language engagement, tech support, back-office operations, content moderation, and workforce optimization. The architecture is a platform-plus-modules model where LoopAi serves as the central AI engine supporting all solution verticals, with specialized industry solutions and service modules built upon this foundation.

Differentiator

Problem solved

Functional benefit

Brands

• LoopAi: AI-driven platform providing customer experience solutions including AI chatbots, personalized recommendations, customer analytics, and employee experience tools such as feedback tools, performance analytics, and training modules.

Products and services

• Digital CX Integrated customer experience outsourcing solution combining AI-augmented agents with human expertise, delivering predictive, results-driven interactions across voice, chat, email, SMS, and social media for enterprise partners from startups to blue-chip companies.
• Staff Augmentation Global talent sourcing solution providing pre-vetted, skilled professionals to enterprise clients to fill skill gaps, manage workload fluctuations, and enhance operational capacity, with rapid deployment and flexible scaling across platforms, tools, and programming languages.
• CX Architecture Comprehensive customer experience transformation consulting service providing end-to-end solution creation and management across talent optimization, operational excellence, digital operations, and customer framework design, including roadmaps for perfecting CX strategy.
• LoopAi Proprietary AI platform powering customer experience delivery through AI chatbots for 24/7 support, predictive analytics, personalized recommendations, customer analytics, and employee-facing feedback tools, performance analytics, and training modules.

Quantifiable outcome

• 60% cost reduction vs onshore US model for customer support
• +7 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature8 records

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TTEC: Global customer experience technology and services company with CX outsourcing, digital transformation consulting, and AI/analytics capabilities. Comparable service stack but enterprise-scale and publicly listed.
• Teleperformance: World's largest CX outsourcing company with multilingual global delivery and AI-enabled service platforms. Overlaps on every vertical Workloop serves but operates at a materially larger enterprise scale.
• Foundever: Major CX outsourcing provider (formerly Sitel) with global delivery in 45+ countries. Directly competes across healthcare, travel, and e-commerce verticals with similar AI-augmented offerings.
• Concentrix: One of the largest global CX and BPO providers with extensive enterprise client base and AI-augmented delivery capabilities. Competes across all of Workloop's verticals but at significantly larger scale and breadth.

Direct peers

• TaskUs: Public digital CX and business process outsourcing company serving mid-market and enterprise clients across similar verticals (e-commerce, healthcare, fintech). Direct competitor in AI-augmented outsourced CX with comparable product suite and pricing model.
• Peak Support: CX outsourcing firm providing customer support and back-office services with offshore delivery across healthcare, e-commerce, travel, and logistics—near-identical vertical mix to Workloop and similar private mid-market positioning.
• Helpware: Outsourced CX, content moderation, and back-office provider with delivery in Eastern Europe, Latin America, and the Philippines. Comparable in vertical coverage, tech-enabled delivery, and private mid-market scale.
• SupportNinja: Outsourced CX and back-office support provider serving startups to mid-market, with offshore delivery in Philippines and Latin America. Closely comparable in scale (private, mid-sized), vertical breadth, and AI+human delivery model.
• GlobalTek Solutions: Smaller-scale CX and back-office BPO with offshore delivery across multiple verticals. Comparable in size, vertical mix, and AI+human delivery approach to Workloop.
• ModSquad: Digital CX, content moderation, and community management outsourcing firm serving similar enterprise verticals with global delivery. Direct overlap in language engagement, content moderation, and customer support services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/theworkloop

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Workloop